Cigna Reviews

Updated July 21, 2015
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  1. Gained knowledge and experience, however look forward to stressful days.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Reo in Bourbonnais, IL
    Current Employee - Call Reo in Bourbonnais, IL

    I have been working at Cigna full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You receive more education and experience on how to survive in a office atmosphere. Especially being in a call center.

    Cons

    Not very flexible, shift changes all the time. You may work weekends, and hoildays. if askes to leave early on a , dont do it! You wont receive your double time pay. If your under poor management it becomes a nightmare going into work. Stressful atmosphere. Your always being judge by coworkers and upper management based on your call times not on how well you take care of the customer.

    Advice to Management

    Work on your skill set first before critiquing your employees. Less drama and gossiping and more praising and acknowledging your employees.


  2. Helpful (1)

    Upper management from HealthSpring transitioned to Cigna was not a good move

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Birmingham, AL
    Current Employee - Anonymous Employee in Birmingham, AL

    I have been working at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The benefits for Cigna are great, They are a global company and have lots of perks. the old way of management style with Health Springs was carried over was a not a good move. Management needs to take several classes on leadership to make sure the employees under them are treated fairly.

    Cons

    The old way of management style with Health Springs that were carried over was a not a good move. Management needs to take several classes on leadership to make sure the employees under them are treated fairly. NO room for advancement.

    Advice to Management

    Office culture and the style of management needs to be improved, such as leadership not dictatorship.


  3. TECDP not so great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TECDP Associate
    Current Employee - TECDP Associate

    I have been working at Cigna full-time

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Work from home, flexible hours, good work life balance (except when required to go to TECDP training), good 401k match and generous vesting rules, access to upper management for TECDP. TECDP gives you room to make errors.

    Cons

    For Cigna in general, the healthcare plans are way too expensive, no real company subsidized perks (free food, employee events, etc). The TECDP program not really technical but more business frat like. Associates are required to run and plan administrative functions like networking events and recruiting which distracts from actual technical part of the job. There's too much politics and your performance is partially determined by feedback from fellow associates who worked with you once or twice on projects within the development program but not actually with you on a technical project. People can be really critical and leave you really bad feedback without a second thought because they don't have to deal with you or see you everyday. Your performance seems to be based on how well known your name is within the program for taking on mostly non-technical project managing tasks such as planning a training event. Leadership in the program is filled with ambitious/power hungry associates who like to boss people around and make as much drama as possible. There are good people in the program but they don't make themselves known and stay out of the politics. Your salary is managed by the program but most of your time is suppose to be spent supporting Cigna in an IT function. This creates a great conflict of interest on whether you actually want to focus your time on playing along with TECDP politics or on actually developing your IT skills. On top of that even though you are an adult now, the program managers expect you to drop your daily work and go to mandatory training sessions. These training sessions are not technical in nature but rather include all day long presentations on general company propaganda or vague IT buzzwords like DevOps or big data. I find these training sessions a waste of my time. I think working for Cigna without all the TECDP drama would be a better experience.

    Advice to Management

    Provide more actual technical training and guidance. Be aware of poisonous ambitions of some people in your Lead Team.


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  5. Lay offs every pay day... Wonder all the time when it will be your turn.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna

    Pros

    Great location, great parking, average benefits.Nice co-woworkers.

    Cons

    Poor salary. Watch out for old school management.

    Advice to Management

    Forget about how things used to be. Think about what the company needs and move forward instead of living in the past.


  6. Technologist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Opportunity to work from home occasionally.

    Cons

    No Work life Balance Benefits Package could be better. Good Ole boy system Lack of Diversity in key positions

    Advice to Management

    Hire more staff


  7. Senior Care Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Associate in Pitts, PA
    Former Employee - Senior Customer Service Associate in Pitts, PA

    I worked at Cigna full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great co workers, not bad pay

    Cons

    high case loads, poor benefits for employees, not much room for advancement.

    Advice to Management

    do not micro manage employees


  8. Helpful (1)

    Not a great place to work

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Cigna full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They have incentives to be healthy. The salary is decent. Work from hm

    Cons

    Depends on management how things are going. Can micromanage. Not great benefits.

    Advice to Management

    Really listen to the employees.


  9. Helpful (1)

    IT in a post modern world

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Development Senior Specialist in Bloomfield, CT
    Current Employee - Applications Development Senior Specialist in Bloomfield, CT

    I have been working at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    The paycheck arrives on time. Its easy to stay in the middle of the pack, and coast.Working here doesn't require keeping up to date with technology or software industry practices.

    Cons

    Cigna is risk adverse. There is a strong emphasis on manual processes rather than moving towards modern software development practices. Lastly there is a strong emphasis on "Not in the business of IT." This leads to lots of out of the box purchases, and what development work is done in house is actually off shored to the cheapest bidder. Very few vendor coding resource are actually technically screened with predicable results. "Coding" in this context means a cheap application developer that is not a craftsman and will only code exactly what he is told to code, in the worst possible way. All of this leads to a lack of quality in software applications. This culminates in a lack of a competent IT department which encourages "the business" to rely on manual processes, and the viscous cycle starts over. Lack of accountability in all levels and all roles.

    Advice to Management

    - Strategic vendors are pulling the wool over your head. - "Not in the business of IT", requires significant changes, not the least of which is significant architectural and infrastructural rationalization.


  10. Helpful (1)

    Great in the beginning, terrible in the end

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Minneapolis, MN
    Former Employee - Business Analyst in Minneapolis, MN

    I worked at Cigna full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great Dental plan. Local, divisional, Middle Management was very flexible about work schedules.

    Cons

    Senior management claimed that employees were an important asset but failed to demonstrate that. Instead it was made abundantly clear that large Shareholders were the audience we were catering to. Internal customers were often ignored or put off until their problem went away, or they adjusted to it. Processes ended up being more important that the actual work. Quality was not important, speed was.

    Advice to Management

    Recognize that your employees are what make you successful. When a division has a proven track record of profitability and quality, perhaps you could find a way to adapt some of their work solutions instead of forcing them to use the same processes that provide poor quality products.


  11. Helpful (4)

    Good but Unsettling

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bourbonnais, IL
    Former Employee - Customer Service Representative in Bourbonnais, IL

    I worked at Cigna full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Teaching you a lot about the business world Teaching you how to communicate Teaching negotiation skills

    Cons

    Oppressive atmosphere Strict guidelines Fear, intimidation, threats Harassment

    Advice to Management

    People have different skills & strengths; we do not all conform to your parameters, but we each bring our own unique skills to the table. Work with us.



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