Cincinnati Bell

  www.cincinnatibell.com
  www.cincinnatibell.com

Cincinnati Bell Reviews

Updated July 1, 2014
Updated July 1, 2014
75 Reviews
2.7
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Ted Torbeck
14 Ratings

Review Highlights

Pros
  • Good compensation and pretty good benefits (in 7 reviews)

  • good pay overall- not enough on the hourly to do some of the customer service things they ask (in 6 reviews)


Cons
  • Weak balance sheet with massive debt burden from the Broadwing failure (in 3 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Most people have to work for a living, this is a great place to do it...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH

    I have been working at Cincinnati Bell full-time (more than 10 years)

    Pros

    Great pay.Work-life balance is great! People are the best part of the work day. Many opportunities for additional training, but seldom used. Customer still seems to be top of mind for everyone involved. Overall a great place to work.

    Cons

    Too many "silos," still operating under a monopoly mindset in some cases. Additional training is seldom used/encouraged due to broken processes. Many stresses, too many work-arounds, and too often doing what it takes to make things work, rather than what's right, because of lack of support/involvement/direction from within. A fear of losing your job for speaking up, and telling the truth...

    Advice to ManagementAdvice

    Become more connected to mid-lower level employees to see what it's really like to work here. The direction is positive, but pick one, and stick with it. People feel overwhelmed to accomplish the lofty goals put before them, and become less engaged when they aren't recognized for them. The culture shift that is being performed may take generations to breed out before it can be fully realized. Stay the course, but become candidly connected with the people doing the work.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great place to cut your teeth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer I in Cincinnati, OH
    Current Employee - Systems Engineer I in Cincinnati, OH

    I have been working at Cincinnati Bell full-time (more than an year)

    Pros

    I have been treated very well here. Fair comensation for my work, great about merit based pay increases. Lots of work to do, and a lot of good people. The company is actually growing and developing new tech/offerings for it's clientele which is pretty exciting to see. Its actually becoming a better and better place to work since the CEO Jack Cassidy was replaced by Ted Torbeck.

    Cons

    Like many jobs there are a lot of politics involved in a lot of the departments. This seems to be related to quite a bit of acquisition that the company has been doing for several years now and while it is tapering out it still exists. Because of this there are times when projects really need to be started or completed and can't be due to resources being shuffled around various places.

    Recommends
    Positive Outlook
  3.  

    Good pay and benefits but industry pressures

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Cincinnati, OH
    Former Employee - Director in Cincinnati, OH

    I worked at Cincinnati Bell full-time (more than 10 years)

    Pros

    Pay and benefits were good

    Cons

    Layoffs every year
    High financial pressure

    Advice to ManagementAdvice

    Listen more to employee ideas

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good Local Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analytics Manager in Cincinnati, OH
    Former Employee - Analytics Manager in Cincinnati, OH

    I worked at Cincinnati Bell full-time (more than 10 years)

    Pros

    Great teams dedicated to making sure that team is supported and everyone works together. I really felt like I was a member of the team and have friends for a lifetime.

    Cons

    Fast paced very competitive industry and frequent layoffs within the business can make the environment untenable for most people.

  6.  

    Lots of opportunity for growth & career path exploration

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cincinnati Bell

    Pros

    Solid financial strength, opportunities for advancement are there

    Cons

    Constant change & turn over in sales

    Advice to ManagementAdvice

    Need better internal communication & guidance on future career path

  7.  

    Network Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Technician in Cincinnati, OH
    Former Employee - Network Technician in Cincinnati, OH

    I worked at Cincinnati Bell full-time (more than 10 years)

    Pros

    Family atmosphere in a lot of ways. Loved the union, great benefits, pay.

    Cons

    No job mobility, 4 year time on title to change jobs, a lot of nepotism. Was personally passed over for a job which was given to a recent high school grad with no experience but his mom worked in HR. Education is not valued nor encouraged. Many techs completed bachelor degrees and would never be interviewed for any type of management jobs.

    Advice to ManagementAdvice

    Promote within.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    They seem to care and pay competitively

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technician in Cincinnati, OH
    Current Employee - Technician in Cincinnati, OH

    I have been working at Cincinnati Bell full-time (more than an year)

    Pros

    They care about employees
    They have good people in management
    The pay is competitive
    Cutting edge technology and services in the fiber industry

    Cons

    Their services have some quality issues. Most of the work is done with quality but after services are installed there are issues which cause frustration for the customer. Of course that then falls to everyone else.

    Advice to ManagementAdvice

    Be more proactive to get to the root causes of the problems which are affecting the service and not be so quick to blame it on the sales or installation process.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Cincinnati Bell - Changing for the better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH

    I have been working at Cincinnati Bell full-time (more than an year)

    Pros

    If you work hard, you'll be paid well. There is more focus now on creating a good culture. Leadership is starting to listen to employees and take their opinions into consideration. The people are one of the best parts of this company.

    Cons

    Can be stressful at times trying to keep up with changes in the Telecom industry. Sometimes this affects the direction of the company.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Accounting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH

    I worked at Cincinnati Bell full-time (more than an year)

    Pros

    Good opportunities to move around, good salary, good benefits and perks, good people to work with.

    Cons

    Overall company is facing serious declines and cost cutting measures which put a straing on some department. Offices to be moved out of downtown.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Overall decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Sales in Cincinnati, OH
    Current Employee - Small Business Sales in Cincinnati, OH

    I have been working at Cincinnati Bell full-time (more than 5 years)

    Pros

    Great Benefits
    Great pay
    Ability to move up in the company

    Cons

    Small company in a big company game

    Advice to ManagementAdvice

    have goals able to hit stay consistent with relationships

    Recommends
    Neutral Outlook
    Approves of CEO

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