Cinemark
3.1 of 5 211 reviews
www.cinemark.com Plano, TX 5000+ Employees

Cinemark Reviews

Updated Jul 7, 2014
All Employees Current Employees Only

3.1 211 reviews

                             

45% Approve of the CEO

Cinemark CEO Alan W. Stock

Alan W. Stock

(75 ratings)

53% of employees recommend this company to a friend
22 Employee Reviews Back to all reviews
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    Assistant manager Hourly

    Assistant Manager (Former Employee)
    Wooster, OH

    ProsFree movies, The job is super chill and stress free.

    ConsPoor management staff who play favorites. They theater i was at let their emotions influence the way they ran the theater. terrible pay. I was wronged by the company.

    Advice to Senior ManagementI had worked for the company for three years and had never been late. After a storm knocked out the power my alarm did not go off. I got a call from floor staff asking where i was at. I immediately rushed to the theater and in a scramble still managed to open the doors in time "15 min before the first showing". It was the movie hop being that it was a kids movie it was insanely busy. Everything went smoothly through the rush and business continued as normal. The next day I had informed my manager about being 30 min late but managed to open on time. She then took me into the office and fired me claiming a customer has complained about the lines and burnt popcorn and then fired me along with black listing me from the company. I find this to be ridiculous that i was let go for being late 30 min the first time in 3 years. Another incident happened with another manager where he was 3 hours late and completely missed the entire first set of movies. so none of the first showings for ten different movies did not play. This manager was reprimanded with a week suspension and a couple years later given his own theater and promoted to gm. This is a big issue I feel like a was wronged and the company plays favorites. This was a job I loved and would have made a career out of but this is just poor company policy. Lucky I haven't sued for mis-conduct.
    Upper management need to be less involved with employee social life and not let their emotions or fav employee run the business for them. People make mistakes they should be understanding of this and not be so quick to ruin someones career based on ridiculous claims.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Do not recommend

    Concessions (Former Employee)
    Fremont, CA

    ProsYou can work nights so if you are a student you can have classes in the morning. There is holiday pay on thanksgiving but it is only for the people who work in the mornings not the people who close and have to miss diner with their families.

    ConsA lot more of your coworkers are awful. the pay is horrible and management would make you stay until 3 in the morning after starting at 17:00. The GM does not allow any of the workers to get free movies popcorn or even water cups. The GM sucks.

    Advice to Senior Managementgive your employees back their privileges

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    I hate it here

    Anonymous Employee (Current Employee)

    ProsWe get free movies and popcorn when we come see a movie. But these are literally the only few perks we have.

    ConsI get paid minimum wage to stand behind a counter for 7 hours at a time and deal with customer who are some of the worst I have ever had to deal with even considering the fact that when you go to a movie theater it is supposed to be a happy and fun experience. The managers at my location are not well trained and my GM is horrible at leading us crew members. We have to wait until Thursday night or even until early Friday morning to receive our schedule from our GM. Heck, I even remember waiting 45 minutes for my interview. Not to mention the equipment is old and we constantly have equipment that need repairs.

    Advice to Senior ManagementMake the crew feel motivated and happy to be at work to the best of your ability. Don't do what my management team is doing and try to constantly point out what we are doing wrong in an attempt to fix it. This just frustrates us and we lose motivation.

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    Felt unsupported and often taken advantage of by management.

    Anonymous Employee (Former Employee)

    ProsFree popcorn and movies. Reasonably flexible management staff, except for the GM.

    ConsLow pay, no/minimal raises or incentives.

    Advice to Senior ManagementTreat your subordinates with respect and you'll most certainly get it in return. Treat them like crap, well...

    No, I would not recommend this company to a friend

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    No Respect and it will probably never change.

    Usher/Concessesions (Current Employee)
    Las Vegas, NV

    ProsFree movie tickets and popcorn, you get to work with some great co-workers that can light up your day. A 50% discount only on your scheduled breaks and no other time.

    ConsManagers are always walking out on the job and when you need them, they wait at least 10 minutes before they show up.
    A manager tells you to do one thing and then another manager say's something different and then yells at you saying that you are the wrong one.
    Customers yelling at you and belittling you for some rule corporate made and sometimes the through things at you.
    They cut your work hours and then LIE to you saying that the state changed the part time labor law.

    Advice to Senior ManagementRespect your employees by not spreading rumors about them, giving them nicknames, and belittling them any chance you get just to make yourself feel better.

    No, I would not recommend this company to a friend

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    Bitter sweet.

    Concessions (Current Employee)
    San Antonio, TX

    ProsFree movies, popcorn, and drink.

    ConsThere is no work-life balance, no opportunity to grow, and the leadership needs vast improvement.

    Advice to Senior ManagementReplace Management

    No, I would not recommend this company to a friend

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    Working at this location is hell! Management are inconsiderable and unprofessional! Seek employment elsewhere!

    Usher/Concessions (Former Employee)
    San Bruno, CA

    ProsFree movies and popcorn if "privileges" aren't retracted.

    ConsManagement are pricks! They like to abuse their authority by yelling at their staff, over random things that isn't their fault. If you want to advance into another position e.g. becoming a manager, your only chose to become one if management favors you. So there isn't any chance of advancement. Coworkers love to gossip and are cliquish since majority of them graduated from high school and attends community college. Entitled customers that will love to make your life miserable i.e. yelling at you for no apparent reason, creates huge messes for their amusement , and will ask the most idiotic questions.

    Advice to Senior ManagementShow respect to each of your staff and create innovative incentives! Without incentives there isn't any motivations to come to work. Also, you guys have to stop acting jovial and act your age, any trained simpleton can have your job, because it doesn't require any skills so stop being complacent.

    No, I would not recommend this company to a friend

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    The Real Cinemark

    Manager (Current Employee)
    Springfield, MA

    ProsIf you are in desperate need of employment and have absolutely no other choice for income, then apply.
    A paycheck

    ConsThey promote free movies for employees, but the restrictions are ridiculous. Immediate family only, and you can only use two per day. One for you and one for them. If you are working only one may come. It is insane.....

    Discount on products only if you are working, NOT when you come in to see a movie.

    Advice to Senior ManagementThis company claims to value their employees before their customers, but working on the inside I beg to differ. Do not advance unless you are in desperate need for a job.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    2 people found this helpful  

    Awful company to work for

    Concessionist (Former Employee)
    West Jordan, UT

    Pros-You can do a crappy job and remain employed.
    -Free movies for you and one other person.
    -Discounts on food while working.
    -Some coworkers can be fun to work with/get to socialize.
    -Easy to get days off.

    Cons-Very slow at firing crappy employees
    -Customers can be rude and whine about prices, etc.
    -Pay is terrible for a company that makes millions in pure profit every year.
    -It takes 2 years to get one dollar more in hourly wage and that is if you score perfect on every one of your evaluations.
    -If you have worked for the company for years and the minimum wage goes up, too bad! All of your raises will be wiped out and new hires will probably be making more or the same amount of money as you.
    -Management will lie to you in order to get you to upsale, etc. (My theatre promised us $25 to $50 bucks each and/or a party for reaching upsaleing goals which we did. Got the $25 but never recieved a party or an extra $25 with the rest of the money specifically set aside for reaching our goal. When I brought this up with managment they suspended me for 2 weeks for being ungrateful). (Another time they threatened to fire employees who did the least upsaleing yet nothing happened.)
    -Hours are not based on performance or seniority so if you have worked there for five years and want 30 hours too bad; new and/or crappy employees will take some of your hours.
    -Deliberately overhire in order to make things more convienient for themselves.
    -Never bother to do your evaluations on time so you have to wait extra months in order to get a raise.
    -Don't get paid more money for busier days or number of sales you make.
    -Tedious rules constantly get in the way. For example, if you work a 10 hour shift you have to take two 15 minute breaks seperately. You cannot take them together which makes it hard to eat.
    -They view you as 100% replaceable and not a valuable asset to a team.

    Advice to Senior ManagementTry to actually do your job (such as evals on time, not goofing around) and work on building positive relationships with the staff instead of throwing hissy fits that cut moral and make people hate working there. Also fire the bad employees! You need better regulation of your workforce so the good people don't have to work with idiots.

    No, I would not recommend this company to a friend

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    Very bad, underemployment for the desperate

    Usher/Customer Service (Current Employee)
    Fremont, CA

    ProsNone, free movies, free crappy popcorn and diabetes water (soda)

    Constake all the crap of a minimum wage job, add impersonal coworkers, management, and inability to offer hours to new employees.

    Advice to Senior Managementdoesn't matter, you will do it the same way for eons to come

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Cinemark reviews and ratings — including employee satisfaction and approval rating for Cinemark CEO Alan W. Stock. All 22 reviews posted anonymously by Cinemark employees.