Cinemark Reviews

Updated August 17, 2015
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Cinemark CEO Timothy Warner
Timothy Warner
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Pros
  • Free movies (it actually say I have to post a twenty word min but unfortunately (in 147 reviews)

  • Benefits of watching free movies and getting free popcorn and drinks while at work (in 26 reviews)

Cons
  • It is great as a part-time job, but do not expect to make much more than your starting minimum wage (even with a promotion to management) (in 22 reviews)

  • Work all the time during weekends and holidays (in 8 reviews)

More Pros and Cons

37 Employee Reviews

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  1. Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Cinemark full-time (More than a year)

    Pros

    Good people, nice discounts (only used on the job)

    Cons

    Horrible management, horrible scheduling, no off holidays


  2. Horrible Job to have

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    Pros

    Free movies, discount food. its hard to come up with the pros.

    Cons

    Long shifts, standing up, not being allowed to move around or sit down for 5-8 hour shifts. Uniform had to be perfect, everything about you had to be perfect. Everything you were asked to do was not worth working for minimum wage. Penalties for being 5 minutes late, penalties for being 5 cents short in the cash register, not being allowed to socialize with co workers while working, had to call managers by their title and last name, managers were rude and felt a sense of power, customers treated you like trash, managers prioritized the job over your outside life and school. It's not worth working for minimum wage, when you can get a higher paying job where you are treated like a human being. It was my first job and 3 jobs later, I consider this a job from hell.

    Advice to Management

    I understand customer service is important, but stop treating the employees so inhumane and encourage them instead of commenting and punishing them for their mistakes. Maybe if you treated the employees with some respect, you'd have less people quitting and wouldn't have to spend as much money training new people every 2 weeks.


  3. Box Office Cashier

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mountain View, CA
    Former Employee - Anonymous Employee in Mountain View, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cinemark part-time (Less than a year)

    Pros

    The free movies were nice, however it would have been better if I could have brought more friends. The free bag of popcorn was also nice.

    Cons

    It was what you would expect from a minimum wage cashier job. It was very repetitive and boring. Customers could be rude sometimes.

    Advice to Management

    Put a chair at the door for people who have to rip the tickets. Standing for 8hrs straight can be difficult for some.


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  5. Poor Management - Multiple Locations / Las Vegas - Santa Fe

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - (Santa Fe Location) Usher, Ticket Booth Attendant, Cashier, Box Office in Las Vegas, NV
    Former Employee - (Santa Fe Location) Usher, Ticket Booth Attendant, Cashier, Box Office in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Sometimes free movies, popcorn and drink.

    Cons

    Management issues. Not good training...learning hands on but management expects no errors because of audit worries. In other words if you are new to the location and not familiar with the position and equipment yet...if you make an error there is no verbal education. Just straight write up and that is how they train you. Through write ups. Very very poor management. Also higher attrition as a result.

    Advice to Management

    This should go to corporate and possible CEO then trickle down. The management needs to train employees better and not punish employees directly who are not yet familiar with systems, equipment, policies of Cinemark locations, etc... There should be a balance for that learning process aka positive reinforcement versus direct write ups. Also follow the proper disciplinary procedures. Being in management once myself there should be a verbal warning, written warning then write up. Not direct write up and movie privileges revoked on the first round. If you wish to keep employees then management needs to be improved.


  6. Flexible hours: be treated like an animal on your own schedule!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Louisville, KY
    Current Employee - Crew Member in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cinemark part-time (More than a year)

    Pros

    -Free movies -Flexible hours -Movie posters available upon request

    Cons

    -Managers do not seem deserving of their positions (lazy, unprofessional) -Employees are often unmotivated & can become hostile easily -You'll be scheduled to serve food & you'll end up cleaning bathrooms. -Minimal pay -Rude (!!!!!) customers (expected) -It does not feel like a community at all; it'll leave you feeling like an animal

    Advice to Management

    Raise pay!! Allow workers to have a discount on food (not just on break?!)-- it's still expensive anyway. And seriously, having to make my own food and then pay such a high price is unsettling. Also, add incentive to upsale (give raise?). We have meetings, but maybe an annual summary of responsibilities would be nice (people get very lazy after a while). Ushers would appreciate the lights coming on a bit sooner, or lighting near the floors that glow when credits come on. This would have a direct result of cleaner theaters.


  7. Helpful (1)

    Do not work unless looking for flexible schedule

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fremont, CA
    Former Employee - Anonymous Employee in Fremont, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cinemark full-time (More than 3 years)

    Pros

    The only real pro of working at Cinemark Theaters is that it provides a flexible schedule that caters to the needs of students. However, other than that -- there are no real pros.

    Cons

    Life work balance is poor. Cinemark Theaters is open 365 days a year and requires all employees to work every holiday, even major ones such as christmas, thanksgiving, new years, and new years eve. There is pay and a half holiday pay, however, with wages so slow this hardly makes a difference. There is more emphasis on customers rather than employees. There are no major employee incentives. You get free movie tickets but there is a cap, limit, and time span in which you can use and retrieve them. Discount on food, but with prices so high the price is reduced to regular market price. Customer is always right and employees need to cater to their needs at all times, even when customers are at fault. Heavy intense workload with low pay. Pressure to never receive over time even when extra time is needed to complete work

    Advice to Management

    Restructure the emphasis on employee wellness. Raise wages. Allow for better benefits and incentives for employees.


  8. Helpful (1)

    AWFUL

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Doesn't Recommend
    Negative Outlook

    I worked at Cinemark part-time

    Pros

    HA HA HA HA HA

    Cons

    Breaks are often given late or not at all. The managers are rude and inconsiderate. The GM himself is also really rude, often scheduling people outside of their availability. Managers do not train new employees but instead leave the training to the employees. Management gets mad when things go missing, however things go missing because the new people have no idea what they are doing.

    Advice to Management

    Find new management! except Ms. Harris she's a ray of sunshine in such a cloudy place.


  9. Helpful (2)

    Stressful and abusive environment. Avoid this company at all costs.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Center Specialist in Plano, TX
    Former Employee - Support Center Specialist in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cinemark (More than 3 years)

    Pros

    Good chance to learn different technologies that you will never use it again. Free movies, refill container at a discount.

    Cons

    Terrible company culture. International tech support agents treated like Third World slaves, in spite of the revenues generated by their territories. Illegal and borderline illegal company policies: No water allowed in the Network Operations Center (NOC). English only policy (even for casual conversations while rude Supervisors can talk about NFL/NBA games and other job unrelated subjects for hours uninterruptedly); Limit/restrict bathroom visits with jokes regularly used out loud by supervisors and upper management to embarrass and humiliate agents and force them to avoid bathroom breaks; no lunch breaks until ticket/incident is closed (sometimes this can take hours); Change in schedules happen constantly and without notice (3 months rotation guaranteed at time of hiring) and are not assigned based on merit. Agents are constantly screamed at and humiliated in front of other agents. Jokes about nationality, race, local costumes/culture and comparisons often occur. Last, but not least, agents cannot even stand up to stretch leg muscles without being harass. Again, in front of everybody like a little child misbehaving. Preposterous! Careful when taking issues to the HR. Managers will eventually retaliate after the dust settles down. Don't waste your time, is better to find another job and check company reviews on Glassdoor and other reliable job sites.

    Advice to Management

    The CSC- NOC is referred by agents as"The Hunger Games" or the "Dungeon". A team work environment is not fostered and that is significantly affecting productivity and costing the company millions. Too many rude supervisors (doing nothing, but gossiping) for the number of agents. Some of them don't even have the necessary skills to help in a crisis or complex incident.. Too many unlawful and borderline illegal behavior and policies still in place.


  10. Helpful (1)

    Fun co-workers, terrible management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in Somerdale, NJ
    Current Employee - Team Member in Somerdale, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You'll meet some of your best friends there. Flexible hours. Entry level. Free movies every day. Half off of concession during your break.

    Cons

    At first this place looks really cool, but it all depends on management. I wish my management team would have gotten their act together but it is a mess. No job should make you lose sleep at night, but this place became a prison more than an actual work environment. The pay isn't enough when you have to deal with customers who have done some pretty awful things. It's good for a few months but after that it becomes a nightmare to work there. The managers have zero clue what they are doing and they do not care about the staff at all. The worst part is that you never feel like your job is safe.


  11. Concessionist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Concessionist in Towson, MD
    Current Employee - Concessionist in Towson, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cinemark part-time (More than a year)

    Pros

    • 50% off concession items during break • Free Movies • Courtesy bags of Free Popcorn during break • Bring your own cup for Free Drink during break • Lovers for the fast-paced environment

    Cons

    • Hard to take off weekends • Can't take off holidays (Although the Christmas, Thanksgiving and New Years holidays receive time and a half only) • Minimum wage • Hard to get promotions • 30 minute breaks • Dirty break room every morning • Not many lockers • Even though we tell the managers that we have thieves that work here they still consist on not putting cameras in the break room. • First Aid has lack of sizable band aids • The new people aren't trained properly (why schedule the new people during the busiest times on the weekends, I would never understand) • Takes away movie privileges when inventory is jacked up (our free movies have been suspended for three weeks, and this is a on going thing) • Managers that don't manage (such as do other tasks outside of concession) • You have to take wailers of trash down two elevators in order to get to the trash compactor. • Managers don't like to take advice from employees but seem to just make up their own rules. • Lack of direction • Safety book forget about it, when the last time I signed a safety book • If your dealing with the hot food prepared to get burnt if not really careful. Cinemark Towson, Maryland Now that I've downloaded the Glassdoor app I can finally voice out my opinion about the company I currently work for. Complete disaster all these things I tell you I lie to you not. I wish these things weren't true. I wish that corporate or the Regional Leader will take action ASAP. But honestly I don't think anybody cares, the people working for the company and the people higher up. I think I'm the only one that sees this because I'm from a different Cinemark theater where we knew how we were supposed be treated. I should really just call about this company. And I just wish I knew all of my rights. Late last year I was one of the few to transfer this new theater in Towson, MD (Been there for Six months). Both are Cinemark companies. And I tell you that the new theater (opened for about six months) still has a lots of improvements to make. On yelp we're getting better customer reviews which is great. Yes It looks good to the customers on the outside but for the employees its to be hell working here. I've been working here since I was 18, I'm 20 now and I can't believe I've been with the company for 1&1/2 and still deal with crap. But I'm leaving pretty soon. Honestly I gave up in putting in my hard work because I feel slaved. The people above us treat us like trash. You're better off working at McDonald's at least you're off some holidays and get paid a little more.

    Advice to Management

    Please you can't have the Cinemark theaters in Maryland hanging. Send secret shoppers or something. Maybe 2 years from now it'll be better. • Train the Managers to train us to run this business • More Cameras could be helpful • More security ( all the doors in the building have the same except for the emergency exit and the door that need keys) • Reward the employees that do right. • Reevaluate everything here at this locate



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