Cinemark

www.cinemark.com
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Cinemark Reviews

Updated February 8, 2015
Updated February 8, 2015
44 Reviews
2.0
44 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cinemark CEO Alan W. Stock
Alan W. Stock
44 Ratings

Review Highlights

Pros
  • Free movies (it actually say I have to post a twenty word min but unfortunately (in 147 reviews)

  • Benefits of watching free movies and getting free popcorn and drinks while at work (in 26 reviews)


Cons
  • If you have worked for the company for years and the minimum wage goes up, too bad (in 22 reviews)

  • If nights, weekends and holidays are a deal breaker, you should avoid all movie theatres (in 8 reviews)

More Highlights

44 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Doesn't care about its employees, only its customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Usher in Houston, TX
    Current Employee - Usher in Houston, TX

    I have been working at Cinemark

    Pros

    free movie passes
    fun atmosphere
    fun people to work with

    Cons

    you have to work weekends
    management doesn't care about you because you are very expandable
    have to work to 1 am or later if working the nightshift as an usher, manager and sometimes concessionist/box office
    usually minimum wage
    some managers suspend movie passes for minor offenses

    Advice to ManagementAdvice

    treat employees better

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Not focused on employee satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cinemark full-time (more than 3 years)

    Pros

    Can be a fun and exciting atmosphere

    Cons

    Must work weekends and holidays with limited holiday pay. Raises were always the bare minimum and you never got a sense that they cared about employee retention at all.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    it a good experience but could use some better manger to make the place run smoother

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Usher, Cashier, Box Office Associate in Richmond, CA
    Current Employee - Usher, Cashier, Box Office Associate in Richmond, CA

    I have been working at Cinemark part-time (less than a year)

    Pros

    we get to use watch movie for free , we get half off food when working and free ticket for friend and family sometimes.

    Cons

    no good employees to train, not good managers, need to better cleaned , not good location,

    Advice to ManagementAdvice

    retrain the manger to have better way to run concessions , clean more , make sure people don't violate health code with happen all the time , be more strict in enforcing rules, have more safety meeting and employee awareness meeting every week because when your employee are informed the business is runs smoother .

    Doesn't Recommend
    Negative Outlook
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  5.  

    Cool job...just for the wrong company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cinemark full-time (more than 10 years)

    Pros

    Small 401K match, health/vacation for full timers, free movies

    Cons

    Poor upper management, corporate disconnect, lack of personal life, little reward

    Advice to ManagementAdvice

    The main area of concern in regards to Cinemark is the lack of regard it seems the corporate office as for the theater level employees. There are so many things going on with NCM, Fathom events, concession promotions, charity items that may come up, special events, Thursday screenings, etc. Corporate has no problem just sending multiple items down and just letting theaters deal with it. In addition, while theaters are open 365 days a year, trying to get help if something goes wrong when the corporate office is closed is quite the task. The booking department is probably the worst if you don't have someone who has your best interests at heart.

    In addition, there's got to be something done with Region Leaders. They have two people who are over them, but that's not enough to make sure things are not going wrong. The Regions are too big in both theater quantity and geographically. There needs to be more checks and balances when it comes to them when it comes to GM staffing or just providing guidance for the GMs. Doesn't help there are many RLs way past their primes limiting the opportunities for advancement and growth. There are also a lot of horrible GMs doing the bare minimum, working maybe 20 hours a week, etc. This prevents assistants from getting a shot or prevents lower level GMs from getting out of the lower level theaters.

    The absolute worst part is the in house "auditing" done. You set forth an overly complicated auditing process to check for errors, but not to ensure the theaters are running at max efficiency. It doesn't help that auditors are able to apply for theaters, so if they don't get a GM position, they could potentially still audit that person. Or someone who did poorly as a GM could become an auditor.

    It also a taxing profession when you no longer have a personal life because working weekends limits your interactions with people with normal jobs. Even as a GM, you're sometimes working over 50 hours a week picking up trash because you're told to slash your payroll to the minimum to operate at most of the year. For the hourly wage earners (everyone who isn't a General Manager in the theater), you can see hours cut, be told to go home, or be one of the lucky few who just get to work with a bare bones staff.

    Last thing, if you're a manager, be prepared to ruin a few suits. The pay isn't enough to replace them or clean them on a regular basis.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concessions/Usher in Long Beach, CA
    Former Employee - Concessions/Usher in Long Beach, CA

    I worked at Cinemark part-time (less than a year)

    Pros

    Free movies anytime, plus, extra free tickets weekly for friends and family.

    Cons

    The management is ridiculous. Most of the managers are in their early 20's and seem to think that being one of 7 part time managers at a movie theater gives them power over people. Most of them don't really know, or don't care about, the law, in regards to labor, as it is regularly broken. They routinely impose skipped/late lunches and breaks, and clock you in and out so that there isn't a paper trail. Aside from the management, a large portion of the employees hired are entirely incompetent. Because most people are simply there for a summer, or a school break, etc. they don't feel any responsibility to maintain any kind of professional demeanor, (some even sell drugs at work), and as such, it can be an awful place to work for those that are professional. The worst part about working here, however, is that the managers are actively encouraged to befriend you on social media, and if you say anything that might be considered negative about your work experience, you are punished with fewer hours, or, sometimes, loss of whole weeks. Also, working only 15-20 hours a week is absurd, especially when they actively discourage having multiple jobs.

    Advice to ManagementAdvice

    Train jr managers better. Hire better staff. Provide better incentives for higher caliber employees. Give a reasonable number of hours.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Good for high schoolers, bad for anyone else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Cinemark full-time (more than 8 years)

    Pros

    Flexible schedule, fun environment, free movies

    Cons

    Poor wages, no decent benefits, capped hourly wages regardless of years with company, no real opportunities unless you live in Texas.

    Advice to ManagementAdvice

    Increase management hourly wages, add better benefits.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Turf wars between departments

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cinemark full-time (more than 3 years)

    Pros

    Loved getting into free movies. Pay & benefits were good but no bonuses unless you are a director or higher.

    Cons

    Hard to work with other departments due to turf wars. Little room for advancement since directors & higher never leave or get promoted often. Only way to advance is to move to other departments. No incentives to save money for company.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    It Was Okay

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cinemark

    Pros

    Free Movies
    Cheaper food when working.

    Cons

    Hard/ Dangerous work. Mostly everyone behind the stand had one or two burns to show from cleaning the equipment. Not worth it at that pay.

  10.  

    Not recommended for long term employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cinemark

    Pros

    -Very good part time job due to shift ranges

    Cons

    -Bad upper management at multiple locations

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Corporate doesn't seem to be involved. Every theater seems to be run different.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Grapevine, TX
    Former Employee - Assistant Manager in Grapevine, TX

    I worked at Cinemark full-time (more than 3 years)

    Pros

    The job in its self is pretty easy if you can handle guests who think they're entitled to star treatment. Plus you get free movies and the scheduling is pretty flexible. I enjoyed the work and at the time i worked there everyone was around my age. Floor staff is usually 16-18. Managers are 19-25 usually.

    Cons

    Pay for managers isn't enough. the difference in pay between my floor staff position and manager position was $.63 difference for a lot more work and responsibility. At least at my theater policies weren't strictly followed and managers were just as bad as employees. Our theater manager slept with employees, managers would throw expired milk gallons off the roof. employees were constantly on cell phone or snacking on the job but that's how things were run. Every now and then when someone from corporate or our regional manager stopped by things briefly got serious. We'd have 16 and 17 year olds either come in at 7 am or stay after their shift till 2 am deep cleaning the theater to make it look presentable. Employees would get fired for a policy that they broke 4 months prior, like buying one scoop of ice cream but getting 2 instead. everything was inconsistent.

    Advice to ManagementAdvice

    Reward your staff that doesn't belong to corporate, the people who are the faces of Cinemark. Keep things consistent.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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