Cinemark
3.1 of 5 211 reviews
www.cinemark.com Plano, TX 5000+ Employees

Cinemark Reviews

Updated Jul 1, 2014
All Employees Current Employees Only

3.1 211 reviews

                             

45% Approve of the CEO

Cinemark CEO Alan W. Stock

Alan W. Stock

(75 ratings)

53% of employees recommend this company to a friend
32 Employee Reviews Back to all reviews
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    Low pay, incompetent management, favoritism, free movies, fun coworkers.

    Concessionist (Current Employee)
    Plano, TX

    ProsFree movies whenever (+1), half off concessions during break, free drinks and popcorn, fun coworkers for the most part, can potentially get a lot of hours.

    Cons9 hour shifts with one 30 minute break, AMs act like a clique and only care for the "favorites", management gossips constantly, rude customers, constant secret shoppers, you have to call your managers by their last name even if they are younger than you, I feel like I'm in school at this job, 12 cent raises, no overtime.

    Advice to Senior ManagementCare more for your employees who are doing all of the work for you. Try applauding the floor staff for their accomplishments as opposed to only telling them what they do wrong.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    The Patients Ran The Asylum

    Employee (Former Employee)

    ProsFree movies, genuinely simple work.

    ConsManagement was a disaster, inexperienced and just not hands on.

    Advice to Senior ManagementHire better managers.

    No, I would not recommend this company to a friend

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    Meet great people but unfair upper management.

    Assistant Manager (Former Employee)
    Pasadena, TX

    Prosmeet a lot of people, movie posters, free movies
    fun environment when people are trained and actually working

    Conslow pay,holidays, everyone is young so alot of people dont care, some managers get away with doing nothing

    Advice to Senior ManagementEverything is so political. Judge employees based on work and not opinions

    No, I would not recommend this company to a friend

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    Great job for the student nothing more

    General Manager (Current Employee)
    San Francisco, CA

    ProsPeople at theatre level
    Somewhat flexible hours
    Working with movies
    Provides good training for future positions
    Dealing with young people on their first job

    ConsThe hours are long and all corporate does is demand more
    They say they want a work home balance but that is a lie
    Corporate does not listen to the needs of the theatre
    Rude aggressive upper management that talks down and doesn't respect or care about your opinion
    Pay is below living standard
    Persons in corporate who do not know their job and it effects operation
    Horrible bonus structure that is impossible to obtain

    Advice to Senior ManagementListen to the field. Some of us know what we're talking about
    Reread Mr Mitchell's intention for the company and follow that.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Good for learning but not a career.

    Assistant Manager (Current Employee)

    ProsYou learn a lot and most of the time it is flexible hours so you can go to school and do other things. Free movies.

    ConsYou start to hate holidays. EVERY holiday is very very busy and no guest is in the holiday spirit for some reason each one is upset. Nothing is constant. The managers pick and choose which rules to go by. I've also just found out I am getting paid as much as a regular employee and considering I am a manager this is ridiculous. Also, there are a lot of things management is too lazy to buy. Anything done with a computer is basically from the 90's. There is no motivation to do better. You get paid the exact same whether you are working really hard or you do absolutely nothing. Actually it may change your raise by a cent or two.

    Advice to Senior ManagementPay your employees more and you won't have to keep hiring new ones. Spend money on technology.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Wonder why they can't keep good employees

    Crew Member (Current Employee)
    Las Vegas, NV

    ProsFree movies (it actually say I have to post a twenty word min but unfortunately free movies is the only perk worth mentioning)

    ConsFew hours even after promise of full time. Disregard for employees needs when scheduling and then cutting hours. Cannot accept tips. I'd stay if it offered any kind of stability.

    Advice to Senior ManagementDon't over-schedule with the intent to cut shifts. (Example: I was requested to work Christmas, Christmas eve, New years eve and Day with the promise of a lot of hours. I gave up my kids for those holidays because I needed the money. All those shifts except one were cut either the day before or day of. I ended up getting 15 hours total which was less than my usual average)

    They promote 18 year olds to management positions because they can count stacks of popcorn rather than manage people. Most senior management is in the office and the junior management are best friends with employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    After a while, you hate coming to work.

    Usher/Concessesions/Box Office (Current Employee)

    ProsFree movies, good coworkers, plenty of hours, flexible schedule (except for weekends, you should be available on weekends)

    ConsMinimum wage, very small raises (could be as low as a 10 cents), poor leadership, rude customers, very late hours.

    Advice to Senior ManagementTo upper management, I would advise making sure the general managers are not being unfair. If we were to get drinks or pull out our cell phones on the floor it would be a write up, suspension, or even termination. Yet managers and especially general managers just walk out and get soda, ice cream, nachos, pop corn, and use their smart phones. Lead by example, guys.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Young co-workers. Awful management

    Usher/Concessesions/Box Office (Former Employee)
    San Bruno, CA

    ProsGood if you want to watch movies (if they don't revoke movie privileges due to low inventory counts, which makes no sense). Can be fun if you get along with co-workers. Mostly H.S. and college kids.

    ConsLow pay. Mobility only if a manager position opens up. Dealing with busy weekends and nights. Can be there til 3am cleaning up messes. Dealing with irritable customers who yell at you, only for them to be accommodated by managers who don't want to get yelled at. Poor management, cares little for their staff. A lot of them get high from the power trip over regular employees.

    Advice to Senior Managementbenefits, compensation, consistent perks would be nice. more consideration of employee treatment and accomodation. You'd get happier workers and better guest service that way. Show a bit more gratitude and flexibility.

    No, I would not recommend this company to a friend

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    Unprofessional management. and okay co-workers

    Usher (Former Employee)
    San Bruno, CA

    ProsThe only exceptional thing working there is the privileges that is if it isn't annul. As for coworkers their okay, but can be cliquish so get along with some of them.

    ConsManagement are pompous and intolerable! They will treat employees unfairly and will exert authority for their own amusement. They will schedule more hours to the employee whom they favor and will give less hours to the unfavorable.
    Advancement will be granted to the favorable employees, while the unfavorable will be passed over. e.g. if the favorable employee was lazy but friendly with management he/she will be promoted while the unfavorable employee whom is diligent with their work will be passed over, since they weren't chummy with senior management.

    Advice to Senior ManagementManagement needs to be capable of being considerate to employees and must seek the potential in creative employees, and they must work with employees to hone in their skills through feedback, so that they can do something worthwhile once they quit their employment and apply for a better career.They also should implement more incentives to make work tolerable and enjoyable so that their employees will be motivated and less bored with doing the menial tasks.

    No, I would not recommend this company to a friend

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    Cheap, cheap, cheap

    Assistant Manager (Former Employee)

    ProsAdjustable hours and work/life balance

    ConsExtremely low pay and raises

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Cinemark reviews and ratings — including employee satisfaction and approval rating for Cinemark CEO Alan W. Stock. All 32 reviews posted anonymously by Cinemark employees.