Circuit City
3.0 of 5 302 reviews
www.circuitcity.com Richmond, VA 5000+ Employees

Circuit City Reviews

Updated Apr 16, 2014
All Employees Current Employees Only

3.0 302 reviews

                             

28% Approve of the CEO

Circuit City Chairman and CEO Richard Leeds

Richard Leeds

(50 ratings)

37% of employees recommend this company to a friend
43 Employee Reviews Back to all reviews
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horrible experience

Sales Associate (Current Employee)
Milford, CT

I have been working at Circuit City full-time for more than 8 years

Prospaycheck, get to move around, customers

Consmanagement, building, teams, job itself

Advice to Senior Managementcare for employees

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Painful, stressful, and unproductive

Sales Associate (Former Employee)
Tustin, CA

I worked at Circuit City full-time for less than a year

ProsNot many. If I could give it zero stars I would. It was easy to get hired, nice summer gap-filler job If you're just out of college and desperate for cash, and the degree you worked so hard for fails to land you the oft-promised six-figure career you'd been raised to believe could be yours as long as you worked hard. But you'd be better off working for McDonald's... at least there, people get promoted.

ConsDeceptive management, had to meet sales quotas even though CEO ended commissions, pay was no more than minimum wage, if you worked there nonstop for 2 years they MIGHT consider bumping your pay 50 cents above minimum wage. Zero prospects of advancement, the same midlevel people kept getting juggled around between stores. Staff were very clique-ish and tended to make you feel unwelcome. Floor managers were rude and pushy, training was almost nil, store register computers were outdated DOS machines and difficult to use, all training on them was by word of mouth since the manuals were long disappeared. Operations manager was very deceptive, claimed you could work whatever hours you wanted, company was "flexible", then because of one medical emergency, laid me off because I didn't "put in enough hours" even though I notified her right away that I was ill.

Advice to Senior ManagementNone. The company sucked and was practically in bankruptcy when they hired me so they were already a lost cause. Wherever the upper management people are working now, my only advice to them would be to treat your people right, pay them fairly for selling your products, don't force them to aggressively upsell unnecessary "PC tune-up" services to every single customer with ZERO incentive, stop berating and lying to them, and stop trying to grind blood out of a turnip. I heard from family friends that Circuit City was once a very good company to work at, that was before internet-based businesses outcompeted them, still their cure was worse than the disease. Underpaying, undertraining, and overworking their employees, harassing them for sitting down for even a couple of minutes... not surprisingly they got sued and their business was already failing and this forced them to file Chapter 11.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Horrible

Customer Service Associate (Former Employee)
Boca Raton, FL

I worked at Circuit City part-time for less than a year

ProsGood employee discounts, good exposure to new technology

ConsHorrible managers, Horrible hours, complicated customer service programs that where not user friendly.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Sales

Sales (Former Employee)
Denver, CO

I worked at Circuit City part-time for less than a year

ProsThe people and employees where great

ConsManagement didn't listen. The deals weren't all that.

No, I would not recommend this company to a friend

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was good until it closed

Anonymous Employee (Current Employee)

I have been working at Circuit City

Proslearned a lot about selling. Hours were flexible. Also got a pretty sweet discount.

Consthey fired all of their experienced people. Department managers cared more about the sale and customers than employees

Advice to Senior Managementstop sucking

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Textbook example of shortsightedness

Sales Associate/Ops Manager Trainee (Former Employee)

I worked at Circuit City full-time for more than a year

ProsIf you like the technologies related to consumer electronics, this can be a fun place to work for. Decent hourly pay for a retail job. Opportunities for career advancement if you work hard.

ConsThe morale was low due to micromanagement and a lack of appreciation from the company. Upper management team has either no understanding or no concern about how their decisions may affect the store employees and customer experience. Outdated inventory system made it hard to accurately track the inventory and service units, and that often led to poor customer service. Too much pressure on selling their overpriced extended warranty plan and sales associates sometimes avoided closing the ticket when customers were not interested in the warranty plan. Circuit City repeatedly laid off highest paid store employees, who were often the backbones of the day-to-day business in the store level. By axing the most hard-working and loyal employees, they demoralized the rest -- who wants to work extra hard so they can get axed, uh?

Advice to Senior ManagementR.I.P.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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See Ya!

Manager (Former Employee)
Richmond, VA

I worked at Circuit City for more than 5 years

ProsOnce was a great company - lots of talented alumni all over the country from the "Good to Great Days"

ConsThe last years were a case study in how to run a company into the ground with incompetent management and lack of vision

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Circuit City was horrible, but free paycheck.

Department Manager (Current Employee)
Wayne, NJ

I have been working at Circuit City full-time for more than a year

ProsPeople were great. Upper management was horrible.

ConsUpper Management was pain the you know what.

Advice to Senior ManagementGet in the game

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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sad to see go

Manager (Former Employee)
Natick, MA

I worked at Circuit City full-time for more than 10 years

Prosretail job that treated and paid like a professional career

Consout of business stopped commissions

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Over Worked, Under Paid

Technology Sales (Former Employee)
Chicago, IL

I worked at Circuit City part-time for more than a year

ProsAs a young employee, I received discounts on many items within the store. The other hourly employees were friendly and the environment within the store comfortable

ConsStore management turnover was high. The management practices were authoritarian and disrespectful. I realize that this is one example from one store several years ago. Make your own decision if you find an open store

Advice to Senior ManagementGood luck with your future endeavors?

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Circuit City reviews and ratings — including employee satisfaction and approval rating for Circuit City CEO Richard Leeds. All 43 reviews posted anonymously by Circuit City employees.