Citibank

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Citibank Reviews

Updated February 17, 2015
Updated February 17, 2015
142 Reviews
1.0
142 Reviews
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Citibank CEO Michael Corbat
Michael Corbat
142 Ratings

Review Highlights

Pros
  • work life balance is okay consider working in an investment bank (in 61 reviews)

  • The working environment really satisfied every one who loves to work in dynamic environment (in 76 reviews)


Cons
  • Your work life balance suffers considerably as you are managing multiple projects (in 83 reviews)

  • If there are, they are very low compared to the long hours you spend (in 52 reviews)

More Highlights

142 Employee Reviews Back to all Reviews

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  1. 1 person found this helpful  

    Not for nursing moms!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Citibank full-time (more than 3 years)

    Pros

    My compensation was reasonable for industry standards. Maternity leave of 12 weeks. Senior management that I was dealing with was reasonable.

    Cons

    Lactation rooms were horrible!!! Not sure how office closets are considered a lactation room for a company as big as Citibank (wish I had taken pictures). During my position on the business side I had to go through multiple Citi locations during the week and out of four Citi corporate buildings, only one had adequate lactation room in the NY area. Some buildings require you to ask the key from a smirking security personnel who knows what you are going to be doing in that room and makes you feel bad about it.
    In some of the locations there are not enough rooms and women fight over the room time. No sink or clean fridge in the rooms!!! All you get is a table and a chair which looks like an interrogation room. The rooms were never cleaned and the tables were always sticky from other women's spilled milk.
    I now work for a slightly smaller company than Citi and here is a description of the lactation rooms there: Individual stalls within the lactation room area. They have 6 (!!!) Medela machines to which you can connect with your own Medela gear (I don't have to carry my machine form home anymore). 3 Sinks in the lactation area and a fridge which they clean every night! True, I have the same compensation there, but I am happier and feel that I can focus on my job rather than dread my next pumping session.

    Advice to ManagementAdvice

    Let women who want to have a career the opportunity to exercise their basic needs as moms.

    Doesn't Recommend
    Neutral Outlook
  2.  

    Worst career move I've ever made.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager, Assistant Vice President
    Current Employee - Assistant Branch Manager, Assistant Vice President

    I have been working at Citibank

    Pros

    Highly competitive salaries, but money isn't everything.

    Cons

    Not worth the salary. No communication. No clear direction. They claim they want to be customercentric, but their attitude combined with their aggressive and borderline immoral sales techniques say otherwise. No resolution to a multitude of HR issues. Incompetent management, they seem to reward mediocrity. Horrible environment overall.

    Advice to ManagementAdvice

    Take a long look at your branch managers and business plan.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Florence, KY
    Former Employee - Customer Service Representative in Florence, KY

    I worked at Citibank

    Pros

    benefits were good, but they started to cut them back and never restored them even after the economy bounced back.

    Cons

    was overworked, overlooked. worst experience ever. They use a lot of phycology on you, but if you are smart enough you will catch on.

    Advice to ManagementAdvice

    need to meet with employees more often

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    SVP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citibank

    Pros

    large scale projects with good exposure

    Cons

    not cohesive when working with teams; large egos

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Not a stable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citibank

    Pros

    Training is provided which is good. Managers are knowledgeable and staff friendly.

    Cons

    Too many people are hired during busy times, required to work overtime and then laid off when business slows down some.

    Advice to ManagementAdvice

    Stop hiring so many people when busy and then laying them off. What a waste of time and money for the training and what a terrible way to do business!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Worst place to work....ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Florence, KY
    Former Employee - Anonymous Employee in Florence, KY

    I worked at Citibank

    Pros

    Decent Pay
    Decent benefits
    I've worked in the financial world for almost 10 years and have spent nearly 3 with Citi. Best pay I have ever received at a financial institution. The benefits are comparable, including a gym in house, health and dental, optional Aflac, etc.
    Also, benefits such as employee appreciation parties, gifts, etc.

    Cons

    They treat you horribly bad. They poached me from another bank-I wasn't even really looking to move but they fed me a bunch of lies to get me in the door. For example, I was told I'd be working alone, I'd be salary and my position was a management like position where I would be leading a team in Texas but remotely from Florence. First day on the job and that was an outright lie. I was one of about 50 people hired for a new area in bankruptcy. I was not a manager, nor was I salary. During our training they stuffed 50 of us in a training room fit for 20 people (only 20 chairs and computers- we squeezed more in creating an obvious fire hazard) we were not allowed to use the restroom or have a bottle of water. They talked down to us as though this job and training were a punishment- like being there was a pun ishment for something we had done wrong. It was a hot mess to say the least. No one knew anything and over the last 3 years our jobs have changed so rapidly that we've been retrained at least 2 dozen times.
    Over the last 3 years I have seen some of the most unprofessional acts displayed by managers it's appalling. I saw one agent get fired in the middle of the floor, while her manager very dramatically and loudly told everyone she was an 'idiot' and 'she needed to hustle' all while the agent was crying and packing up her desk. I reported this to my manager and was told the agent deserved to be treated like that cause she cheated on her timesheet and what the manager did was citi policy. I took part in a roundtable where I expressed a specific concern about my manager at the time and by the next morning my manager had found out and threatened to put me on a PIP for talking about her in a roundtable and then proceeded to tell other agents she hated me. In addition to these things myself and other agents have been told we cannot use the bathroom, we cannot get water or coffee. I am a professional with a BA I do NOT need people telling me when I can use the restroom or not.
    This is only a tip of the iceberg. It's much much worse.

    Advice to ManagementAdvice

    Managers need to be hired based on their skills, both technical and people not just popularity.

    Doesn't Recommend
    Negative Outlook
  8.  

    Work from home Collections Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collector II in Greensboro, NC
    Former Employee - Collector II in Greensboro, NC

    I worked at Citibank

    Pros

    I was able to work out the comfort of my own home, they offered pretty decent benefits

    Cons

    I hated the job. the morale was low and and outside of being able to earn a incentive (WHICH WAS EXTREMELY HARD) there was nothing to look forward to. There was no room for growth even when I was initially working on site at the call center. They wanted you to collect on accounts and set up recurring payments from customers who didn't know where there next meal was coming from let alone another payment.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Squeezing blood from a stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker II in New York, NY
    Current Employee - Personal Banker II in New York, NY

    I have been working at Citibank full-time (more than 3 years)

    Pros

    Salary is the most competitive in retail banking. AND thaaat's about all.

    Cons

    Where to begin? Retail banking industry as a whole is declining. The golden years of banking are behind us. There is no more making a lifetime career in retail banking. Digital is the new wave and that only means one thing: Less staff will be needed and one can certainly expect increasing cutbacks and staffing cuts year after year. ZERO job security. You're only as good as today's production/results. Do yourself a favor and stay away.

    Advice to ManagementAdvice

    Advice to management? HAH! Maybe if they cared, I'd burn the 3 calories it would take to type my advice but they don't so I won't.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Abusive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Maangement in New York, NY
    Current Employee - Branch Maangement in New York, NY

    I have been working at Citibank

    Pros

    Super talented individuals , but demoralized by middle managemnt

    Cons

    Management is abusive, too many conference calls and deliverables

    Advice to ManagementAdvice

    Listen to VOE , Less interference from Area Managers

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    *NOT WORTH* You will make a lot of money, for a short time, BUT you will want to eat a bullet before the end.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mortgage Consultant in Ann Arbor, MI
    Former Employee - Mortgage Consultant in Ann Arbor, MI

    I worked at Citibank full-time (less than a year)

    Pros

    Only one Pro. You make a lot of money. The next best benefit is being able to put Citi on your resume when you leave.

    Cons

    Everything else. Soul grinding, heavy rules & regulations. Absolutely everything is numbers driven, no consideration is given for personal behavior. How's his numbers? Bad=Fired, Good=Keep. From the moment you walk in the door, they are trying their best to get you fired (more money and job security for them). To survive here, for even a short amount of time, you have no choice but to become a specialist in all the CYA internal rules, regulations & procedures. Even if you spend your entire day trying to CYA they will eventually find some obscure rule to force you out.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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