Citibank Reviews

Updated March 22, 2015
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Citibank CEO Michael Corbat
Michael Corbat
459 Ratings

146 Employee Reviews

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  1. Poor Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President in New York, NY
    Former Employee - Senior Vice President in New York, NY

    I worked at Citibank

    Pros

    Global experience. Good brand name, Riding on financial industry's success but their days are numbered compared to competition.

    Cons

    Incompetent management, Lack of innovation, Senior leaders very protective of their jobs and don't like taking any risks. Turf wars between business and technology.

    Advice to ManagementAdvice

    Think out of the box and stop protecting your jobs..

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Absolute Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Procurement in New York, NY
    Current Employee - Procurement in New York, NY

    I have been working at Citibank

    Pros

    Flexible work arrangements (depending on your manager)

    Cons

    Horrible, unprofessional coworkers
    Management is all about buddy system and haven't a clue
    Pay is horrible bonus is a joke
    Technology (or lack there of) even worst

    Advice to ManagementAdvice

    nuke the whole group

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. The most confusing/slash unrealistic company I have every worked for in my professional career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citibank full-time (more than 3 years)

    Pros

    The pay is good if you are an external hire from a different company. Citibank loves Chase employees because they pay the most. For someone who is 18 years old and is about to start his career, I truly believe that being a Teller at a bank is a great start. Work/Life balance is average because some branches are closed on Saturdays so it does give you some relaxation time. Benefits I think are the best i have ever seen from a company i have worked for. 401k is really good

    Cons

    Upper Management is the worse I have ever seen in my life
    Setting unrealistic goals every month only to cause you to stress about everything
    Citibank tends to not promote and grow their employees. unless you are a brown nose to your Area Manager
    The VOE survey does absolutely nothing in the company.
    Technology is about 15-20 years behind modern times and other banks
    Some Operation policy is by far the most laughable process i have ever seen at a bank
    As a Banker you have to work twice as hard in everything to not only succeed in your goals and make money, but also in operations.
    KDS is a joke because customers LOVE the branch and the staff but they vent and give everyone low scores because of the displease they have for the bank

    Advice to ManagementAdvice

    Listen to your employees without judging them first
    Set realistic goals so every branch can accomplish it
    You truly believe by shrinking the footprint we have in different markets is going to make Citi go ahead? no it is not.
    Oppression has never succeeded in history. That is a fact. Stop oppressing your current employees and see the talent that people have

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. The worst retail bank to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in New York, NY
    Current Employee - Branch Manager in New York, NY

    I have been working at Citibank

    Pros

    As a branch manager I had the privilege to work with some really talented people in the branch.

    Cons

    Unfortunately upper management has no respect for employees at the branch level. They drive their employees on a daily basis with unreasonable expectations that are not sustainable.

    Advice to ManagementAdvice

    Listen to your employees!!! Do not put everyone on warning if kds foes down. It's a morale killer with a low morale you can't possibly retain people starting a vicious cycle of high turniver. Look at your attrition rate quite frankly disturbing but expected with how you treat your employees. You have great people working for you empower them and you will be rewarded. Unrealistic expectations asking them to deliver at levels that are not sustainable then writing people up will only continue to hurt you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Not for nursing moms!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Citibank full-time (more than 3 years)

    Pros

    My compensation was reasonable for industry standards. Maternity leave of 12 weeks. Senior management that I was dealing with was reasonable.

    Cons

    Lactation rooms were horrible!!! Not sure how office closets are considered a lactation room for a company as big as Citibank (wish I had taken pictures). During my position on the business side I had to go through multiple Citi locations during the week and out of four Citi corporate buildings, only one had adequate lactation room in the NY area. Some buildings require you to ask the key from a smirking security personnel who knows what you are going to be doing in that room and makes you feel bad about it.
    In some of the locations there are not enough rooms and women fight over the room time. No sink or clean fridge in the rooms!!! All you get is a table and a chair which looks like an interrogation room. The rooms were never cleaned and the tables were always sticky from other women's spilled milk.
    I now work for a slightly smaller company than Citi and here is a description of the lactation rooms there: Individual stalls within the lactation room area. They have 6 (!!!) Medela machines to which you can connect with your own Medela gear (I don't have to carry my machine form home anymore). 3 Sinks in the lactation area and a fridge which they clean every night! True, I have the same compensation there, but I am happier and feel that I can focus on my job rather than dread my next pumping session.

    Advice to ManagementAdvice

    Let women who want to have a career the opportunity to exercise their basic needs as moms.

    Doesn't Recommend
    Neutral Outlook
  7. Worst career move I've ever made.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager, Assistant Vice President
    Current Employee - Assistant Branch Manager, Assistant Vice President

    I have been working at Citibank

    Pros

    Highly competitive salaries, but money isn't everything.

    Cons

    Not worth the salary. No communication. No clear direction. They claim they want to be customercentric, but their attitude combined with their aggressive and borderline immoral sales techniques say otherwise. No resolution to a multitude of HR issues. Incompetent management, they seem to reward mediocrity. Horrible environment overall.

    Advice to ManagementAdvice

    Take a long look at your branch managers and business plan.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. customer service rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Florence, KY
    Former Employee - Customer Service Representative in Florence, KY

    I worked at Citibank

    Pros

    benefits were good, but they started to cut them back and never restored them even after the economy bounced back.

    Cons

    was overworked, overlooked. worst experience ever. They use a lot of phycology on you, but if you are smart enough you will catch on.

    Advice to ManagementAdvice

    need to meet with employees more often

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful

    SVP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citibank

    Pros

    large scale projects with good exposure

    Cons

    not cohesive when working with teams; large egos

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful

    Not a stable place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citibank

    Pros

    Training is provided which is good. Managers are knowledgeable and staff friendly.

    Cons

    Too many people are hired during busy times, required to work overtime and then laid off when business slows down some.

    Advice to ManagementAdvice

    Stop hiring so many people when busy and then laying them off. What a waste of time and money for the training and what a terrible way to do business!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful

    Worst place to work....ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Florence, KY
    Former Employee - Anonymous Employee in Florence, KY

    I worked at Citibank

    Pros

    Decent Pay
    Decent benefits
    I've worked in the financial world for almost 10 years and have spent nearly 3 with Citi. Best pay I have ever received at a financial institution. The benefits are comparable, including a gym in house, health and dental, optional Aflac, etc.
    Also, benefits such as employee appreciation parties, gifts, etc.

    Cons

    They treat you horribly bad. They poached me from another bank-I wasn't even really looking to move but they fed me a bunch of lies to get me in the door. For example, I was told I'd be working alone, I'd be salary and my position was a management like position where I would be leading a team in Texas but remotely from Florence. First day on the job and that was an outright lie. I was one of about 50 people hired for a new area in bankruptcy. I was not a manager, nor was I salary. During our training they stuffed 50 of us in a training room fit for 20 people (only 20 chairs and computers- we squeezed more in creating an obvious fire hazard) we were not allowed to use the restroom or have a bottle of water. They talked down to us as though this job and training were a punishment- like being there was a pun ishment for something we had done wrong. It was a hot mess to say the least. No one knew anything and over the last 3 years our jobs have changed so rapidly that we've been retrained at least 2 dozen times.
    Over the last 3 years I have seen some of the most unprofessional acts displayed by managers it's appalling. I saw one agent get fired in the middle of the floor, while her manager very dramatically and loudly told everyone she was an 'idiot' and 'she needed to hustle' all while the agent was crying and packing up her desk. I reported this to my manager and was told the agent deserved to be treated like that cause she cheated on her timesheet and what the manager did was citi policy. I took part in a roundtable where I expressed a specific concern about my manager at the time and by the next morning my manager had found out and threatened to put me on a PIP for talking about her in a roundtable and then proceeded to tell other agents she hated me. In addition to these things myself and other agents have been told we cannot use the bathroom, we cannot get water or coffee. I am a professional with a BA I do NOT need people telling me when I can use the restroom or not.
    This is only a tip of the iceberg. It's much much worse.

    Advice to ManagementAdvice

    Managers need to be hired based on their skills, both technical and people not just popularity.

    Doesn't Recommend
    Negative Outlook

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