Citizens Bank Reviews

Updated June 25, 2015
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
5 Ratings

Pros
  • Great work/life balance for employees (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)

Cons
  • There is no work life balance in this company (in 22 reviews)

  • Sales goals are evenly spread out across all branches leading to unattainable goals for most colleagues except those in growing demographics (in 30 reviews)

More Pros and Cons

26 Employee Reviews

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  1. Citizens Bank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Banker in Ashby, MA
    Former Employee - Universal Banker in Ashby, MA

    I worked at Citizens Bank (More than a year)

    Recommends
    Recommends

    Pros

    Good pay
    Good benifits (health, dental, 401K matching)

    Cons

    Serious lack of mgmt. support..


  2. Senior Quantitative Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Quantitative Analyst in Boston, MA
    Current Employee - Senior Quantitative Analyst in Boston, MA

    I have been working at Citizens Bank full-time (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Not bad. A lot of overtime though, but the working environment is generally fine.

    Cons

    Somehow unorganized. Need to figure out a lot of things by yourself.


  3. Helpful (1)

    branch manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager II in Duxbury, MA
    Former Employee - Branch Manager II in Duxbury, MA

    I worked at Citizens Bank (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    colleagues were great and made the job enjoyable

    Cons

    unrealistic sales expectations on bankers. Everything ultimately came down to how many checking accounts you opened daily


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  5. Relationship Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlestown, MA
    Current Employee - Anonymous Employee in Charlestown, MA

    I have been working at Citizens Bank full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people and great reputation in the community. Local bank reputation with big bank capabilities.

    Cons

    too early to tell...only 6 months in


  6. Helpful (1)

    Branch Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Boston, MA
    Former Employee - Branch Manager in Boston, MA

    I worked at Citizens Bank full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Larger company with more higher-level positions.

    Cons

    Poor upper management and disorganized retail structure.


  7. Regimented environment,but was unsettled due to restructuring.--perhaps better for those with strong project management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Manager in Dedham, MA
    Former Employee - Marketing Manager in Dedham, MA

    I worked at Citizens Bank full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    -Hardworking colleagues
    -Largely supportive group throughout company
    -Community service-oriented
    -Modern open-space work environment to promote interaction and idea exchange with colleagues
    -Department tried to promote transparency, especially as the reorganization was intensifying

    Cons

    -Not exactly a con (and this is only an individual viewpoint), but due to regulated nature of business, seems to require certain temperament to enjoy the work.
    -Co. somewhat unsettled; was in process of restructuring while I was there; however, I understood from others that there would be periodic reorganizations/layoffs before I arrived (not sure whether due to the economy and/or nature of this bank.)
    -Modern open-space work environment could also be a detraction, if one is not used to the surrounding noise

    Advice to Management

    -I have no comments to management, since my supervisor was outstanding, enthusiastic, attentive, and fair! Very supportive of his team, wanting to help them not just in their jobs but for their careers.


  8. I worked as a banker, that was my title. But my job functions were that of a teller. i was misled about the position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Banker I in Boston, MA
    Former Employee - Banker I in Boston, MA

    I worked at Citizens Bank

    Pros

    The company itself has a good work culture, good benefits, and shows appreciation towards employees.

    Cons

    It depends on the location where you work.. My location was terrible, horrible manager, stressful sales environment,


  9. Helpful (1)

    Old company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quantitative Analyst in Boston, MA
    Current Employee - Quantitative Analyst in Boston, MA

    I have been working at Citizens Bank

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Quite laid-back working environment. Flexible to wfh and take PTOs. Great work-life balance

    Cons

    Not a good choice if you want learn new things and improve yourself


  10. Helpful (1)

    Too many managers to answer to

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Boston, MA
    Current Employee - Assistant Branch Manager in Boston, MA

    I have been working at Citizens Bank

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Lot's of room to grow

    Cons

    incentive program is constantly changing, high turnover, short staffed, staff who is present is operationally poor, poor leadership


  11. Helpful (2)

    Working at Citizens Bank for over 5 years. It's an ok company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Branch Manager in Boston, MA
    Current Employee - Assistant Branch Manager in Boston, MA

    I have been working at Citizens Bank full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Very good benefits from the amount of PTO you get down to the medical and dental. I would say one of the best I have had.

    Cons

    No work life balance. The call nights are just a waste of time. It's all about hitting the numbers and then when you do, it's still not good enough.

    Advice to Management

    The stress is getting unbearable. Not enough tellers or bankers. I also feel that the Liscened Banker program was not the best thing to have happen at Citizens Bank. It's still a new program but not too sure if it is working.



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