Citizens Bank Reviews

Updated June 29, 2015
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
8 Ratings

Pros
  • Great work/life balance for employees (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)

Cons
  • There is no work life balance in this company (in 22 reviews)

  • Sales goals are evenly spread out across all branches leading to unattainable goals for most colleagues except those in growing demographics (in 30 reviews)

More Pros and Cons

18 Employee Reviews

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  1. Helpful (3)

    Great Entry-level Job to Banking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Universal Banker in Boston, MA
    Current Employee - Senior Universal Banker in Boston, MA
    Recommends
    Positive Outlook

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Very laid-back compared to other banks (so I've been told from colleagues who worked at previous banks before Citizens). Almost ever manager I've had (I've had 5 managers in my two years there [see below]) has been great in terms of engagement level. Every regional manager I've ever worked with has been great as well, and they all seem pretty willing to help promote anybody who is willing to put in the effort. If you can negotiate it properly, the pay is great as an entry level job (disclaimer: I did have prior sales experience at Best Buy for 3 years, which is a company that I know Citizens loves hiring from as I have 10 other friends who work here from BBY). They are also willing to walk you through the whole way, as they did with me (having absolutely zero banking experience).

    Cons

    There is a lot of turnover, especially in the in-store branches which ruins team atmosphere and makes customers angry. I would say the job (Universal Banker) is very sales-driven, being asked on how your sales are doing all throughout the day. Working in an in-store branch, I don't find the work-life balance to be as convenient when compared to other banks, but it's significantly better when compared to most other entry-level jobs.

    Advice to Management

    A few of the policies and procedures that upper management (I mean like from up at the top) decides should be implemented do not work well but are continued to be forced upon in the branches. Customer phone call surveys should be re-done as well.


  2. Regional maager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Manager in Boston, MA
    Current Employee - Regional Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay and good growth

    Cons

    Micromanaged and too much structure

    Advice to Management

    Less micro management


  3. Universal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Framingham, MA
    Current Employee - Universal Banker in Framingham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly coworkers Tuition assistance Room for growth

    Cons

    Sales, Saturdays and later hours in the in-store locations, slow systems

    Advice to Management

    Please relax with the sales requirements


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  5. Helpful (1)

    Great Atmosphere, Great location, Great People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is above comparable companies for same title, 22 days PTO, location (in Boston), work/life balance, colleagues are so helpful and friendly.

    Cons

    The 401Kis the worst of any company I have worked for (4% after one year employment, 2%end of year, 3 year vesting period). Their onboarding is horrible, no process at all...it was very frustrating, but the people and the job itself made it manageable, the employee "discounts" are terrible, you can get better discounts searching online.

    Advice to Management

    I know you changed the 401K policy, but it really is below average from the industry, especially for the size of the company. Also, better employee discounts, and create an onboarding experience including a couple of swag giveaways that show you are truly welcoming a new employee.


  6. Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Boston, MA
    Current Employee - Personal Banker in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment, friendly people, plenty of opportunities to grow and succeed

    Cons

    long hours, on feet, customer service

    Advice to Management

    help develop employees and not keep them in the same position


  7. Helpful (3)

    Pleasant place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    benefits are top notch when in the right incentive payout plan. Company pays for majority of accreditations needed (Notary, Series Licences, etc).

    Cons

    Movement or forward mobility is tough, don't wish for a raise and be happy about the amount.

    Advice to Management

    Need long-term management turn around time way too short. I personally went through 3 managers in a 1.5 year period.


  8. Helpful (1)

    Great hours, amazing people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Malden, MA
    Former Employee - Teller in Malden, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Citizens Bank full-time (More than a year)

    Pros

    Holidays and weekends off in some branches

    Cons

    Pay could be higher. Training is quite boring and long

    Advice to Management

    Make training fun


  9. Helpful (1)

    Good management and competitive pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller Manager in Quincy, MA
    Former Employee - Teller Manager in Quincy, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Citizens Bank full-time (More than 5 years)

    Pros

    I always enjoyed the people I worked with. I was pretty satisfied with my pay and my time off.

    Cons

    I know some people who didn't have as good a relationship with their managers and coworkers as I did. It is also a very intense sales environment. You are expected to try and sell a product to every customer you help.


  10. Great place to grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Manager in Boston, MA
    Current Employee - Risk Manager in Boston, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time (More than 5 years)

    Pros

    I have experienced stupendous professional growth in this firm. My managers have always been most supportive of my advancement, and promotions have been forthcoming appropriately.

    Cons

    With the upcoming IPO, things have been a bit hectic and rudderless. It seems like there is a goal to get all of the terrible ideas implemented before the IPO

    Advice to Management

    It would be nice if we didn't change everything just for the sake of changing everything. It's frustrating that some of the changes have been implemented without much thought or input.


  11. Overall a quality organization, but too bureaucratic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Vice President in Boston, MA
    Current Employee - Assistant Vice President in Boston, MA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Citizens Bank full-time (More than a year)

    Pros

    Good people, lots of education and training opportunities, enlightened view of work/life balance for a big company

    Cons

    Outdated technology tools, overly complex organization that makes it difficult to get answers/ find information

    Advice to Management

    Invest in current hardware/software tools, streamline decision making processes



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