Citizens Bank

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Citizens Bank Reviews

Updated February 11, 2015
Updated February 11, 2015
92 Reviews
4.0
92 Reviews
Rating Trends

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Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
92 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • No work life balance if you are a branch employee; branches are severely understaffed (in 22 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 30 reviews)

More Highlights

92 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Great Company and people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank

    Pros

    Lot's of work to do and learn
    Advance technology

    Cons

    Too many organizational changes
    Benefit changes recently

    Advice to ManagementAdvice

    Communicate communicate and more communicate

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker in Boston, MA
    Current Employee - Personal Banker in Boston, MA

    I have been working at Citizens Bank

    Pros

    Great work environment, friendly people, plenty of opportunities to grow and succeed

    Cons

    long hours, on feet, customer service

    Advice to ManagementAdvice

    help develop employees and not keep them in the same position

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great company with excellent clientele.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time (more than a year)

    Pros

    great company to work for with very positive community rapport.

    Cons

    not the best financial compensation.

    Advice to ManagementAdvice

    invest in your employees and they'll return on the investment ten-fold.

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Licensed Banker position has excelled my Career and allowed me to attain valuable Education.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Licensed Banker in Albany, NY
    Current Employee - Licensed Banker in Albany, NY

    I have been working at Citizens Bank full-time (more than 3 years)

    Pros

    Licensing paid for, Continuing education and opportunities are vast. Show you are a top colleague through sales results and you will gain consideration for promotion and other opportunities. Company has just gone public and is in a P&L mindset where profitable employees will be valued.

    Cons

    This employer is for those who are willing to sacrifice some personal life. Many Saturday's necessary and Licensing is self-study from home.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 3 people found this helpful  

    Pleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA

    I have been working at Citizens Bank full-time (more than a year)

    Pros

    benefits are top notch when in the right incentive payout plan. Company pays for majority of accreditations needed (Notary, Series Licences, etc).

    Cons

    Movement or forward mobility is tough, don't wish for a raise and be happy about the amount.

    Advice to ManagementAdvice

    Need long-term management turn around time way too short. I personally went through 3 managers in a 1.5 year period.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Philadelphia, PA
    Current Employee - Teller in Philadelphia, PA

    I have been working at Citizens Bank full-time (more than 3 years)

    Pros

    great work environment flexibility work life Balance

    Cons

    tough goals lack of communication boring at times

    Advice to ManagementAdvice

    be more realistic

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Very Flexible, Team is great to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Citizens Bank as a contractor (less than a year)

    Pros

    This is a very flexible, casual environment. The people are very nice and approachable; even the leadership shows interest in all the colleagues. They are all very enthusiastic about the work and customer while keeping it a great place to work.

    Cons

    They are going through a tough transition, have had a lot of layoffs and putting an emphasis on contract work vs. FT employees. Hopefully it will level off soon

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Great hours, amazing people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Malden, MA
    Former Employee - Teller in Malden, MA

    I worked at Citizens Bank full-time (more than a year)

    Pros

    Holidays and weekends off in some branches

    Cons

    Pay could be higher.
    Training is quite boring and long

    Advice to ManagementAdvice

    Make training fun

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Great culture

    Current Employee - Human Resources
    Current Employee - Human Resources

    I have been working at Citizens Bank full-time (less than a year)

    Pros

    The culture is really enjoyable. Colleagues are respectful and collaborative. Colleagues really support each other regularly. You really feel like we are all in this together to serve the customer. Less hierarchy than most companies.

    Cons

    Employees are spread across many locations making communication more challenging. IT support is not as strong as it should be.

    Advice to ManagementAdvice

    Continue to improve the compensation plans.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Changing Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support Supervisor in Riverside, RI
    Current Employee - Operations Support Supervisor in Riverside, RI

    I have been working at Citizens Bank full-time (more than 3 years)

    Pros

    Good internal movement. I have had 3 different positions in 3 years. Management listens. A lot of internal changes and employee events starting up. Great for team building!

    Cons

    Only good if you are located in the Rhode Island offices. Anywhere else and you are removed from the culture.

    Advice to ManagementAdvice

    Keep up the changes

    Recommends
    Positive Outlook
    Approves of CEO

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