Citizens Bank Reviews

Updated July 29, 2015
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Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
9 Ratings

Pros
  • Great work/life balance for employees (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)

Cons
  • There is no work life balance in this company (in 22 reviews)

  • Sales goals are evenly spread out across all branches leading to unattainable goals for most colleagues except those in growing demographics (in 30 reviews)

More Pros and Cons

30 Employee Reviews

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  1. Great Place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walworth, NY
    Current Employee - Anonymous Employee in Walworth, NY

    I have been working at Citizens Bank

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Benefits and many of opportunities for advancement

    Cons

    Nothing negative to share. Enjoyable place to work


  2. Business Banking Officer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at Citizens Bank full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company to work for

    Cons

    Cant think of any negative aspects, really good company


  3. VP of IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Cranston, RI
    Current Employee - Vice President in Cranston, RI

    I have been working at Citizens Bank full-time (More than 3 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Great place to work, very good env.

    Cons

    Very busy in good way.

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    HLS Processor II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HLS Processor II in Warwick, RI
    Current Employee - HLS Processor II in Warwick, RI

    I have been working at Citizens Bank full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Well known, highly respected company. I absolutely LOVE my job. I used to be a contractor in 2012 and came back as a permanent employee in 2014 to a different department. I was very unhappy in the position I originally took - the management was not very good, employees did not take responsibility for their actions, no feeling of appreciation and were not held accountable for their actions. It was a lot of stress, a lot of myself picking up all the slack.If I needed to get my kids in an emergency, I was told there needs to be someone to answer the phones. If my kids had to go to the hospital, I would leave in an instant without thinking twice to have some there to answer phones. Management played favorites, frequently excluding the "other" employees. Thankfully, after 9 months, a position in HLS opened up. I applied and was offered the position. I was in the HLS department when I was a contractor and loved every minute of it. Mortgages are a totally different animal than a lot of the divisions Citizens offers. I am SO happy I was given the chance in the HLS department. I am a work-a-holic. I love it. I love having good work stress, being busy the entire day, and helping people buy homes...there is no greater feeling that telling a person they are "clear to close." My manager is absolutely amazing. She is kind, compassionate, very passionate about her work, always helpful and very encouraging. I have a great team, they are all very supportive and are always there to help. If I have an emergency, someone has your back, and it is so appreciated. There are so many career paths one can take at Citizens. I am hoping that I will be employed with Citizens until I retire, honestly. I could not have imagined a more put together company with strong values, and am so lucky I am one of its' colleagues.

    Cons

    Technology could be better; Help-Desk people barely speak English. Facilities are not always stocked; ice machine never produces enough ice for the amount of employees in the building.

    Advice to Management

    Keep it up! The management in my division is the best I've seen. They work well together, interact with us, keep us informed...it is great to feel appreciated by management.


  6. Many opportunities to learn and grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Bank full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I chose to work for Citizens because there was a tremendous opportunity for me to build something from the ground up. It's not too often that you can work for a well established company and have the flexibility to share and execute on your ideas. My team has very strong leaders that are supportive and thoughtful in their vision and goals. They take the time to recognize performance, they work to create career opportunities, they laugh and have fun, and they are transparent. I'm very thankful for them and for our team. I think our benefits overall are average but the PTO and flexible work locations is excellent.

    Cons

    The technology is not good. Our systems are slow, we still use IE8 as a default browser which is a nightmare for my work, half the time we can't get on a webex with vendors because it doesn't work with our systems and there are at least 10 different logons for the different tools we use. I would also say our work location is not very nice. There are not enough conference rooms for teams to use, people are crammed into small spaces and there isn't a cafe in an area where there are very few outside places to eat.

    Advice to Management

    Continue to support colleagues through these challenging times of transition away from RBS. The cuts are challenging so be thoughtful on what you cut and the impact on colleagues.


  7. Great place to start and advance career in banking

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Branch Banking
    Current Employee - Retail Branch Banking

    I have been working at Citizens Bank full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Paid time off, flexibility with schedule in most locations,benefits package, and growth opportunities...

    Cons

    Sales pressure with heavy micromanaging, understaffed branches

    Advice to Management

    No idea where to begin.. But we could start with bringing back the PTO that was cut recently


  8. Great opportunity to work for a company going through a transformation!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in North Smithfield, RI
    Current Employee - Anonymous Employee in North Smithfield, RI

    I have been working at Citizens Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Citizens is separating from the Royal Bank of Scotland becoming a stand alone US Regional Bank. It's a transformative time which is bringing about a lot of unique opportunities for colleagues. Great time to join if you like to execute and drive change!

    Cons

    Colleagues need to be ready for change as the transformation can be challenging for some.

    Advice to Management

    Continue to focus on continuous improvement to drive results & living Citizens' Credo. That will ensure long term success for the bank!


  9. Personal Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work with competitive benefit package

    Cons

    It was all good there


  10. Large Bank with a Small Bank feel

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Providence, RI
    Current Employee - Anonymous Employee in Providence, RI

    I have been working at Citizens Bank full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Customers love the Bank. As a recently independent company, a great deal of excitement and energy about the future permeates the Bank. This is a Bank with a growth culture when many banks are shrinking.Strong financial capital ensuring stability.

    Cons

    Historical inadequate investment in infrastructure has resulted in very manual and inadequate processes and systems. Data structures are quite weak. Certain Staff processes/capabilities that are standard for this size company are absent.

    Advice to Management

    Need major "sustained" investment over 3 to 5 years into technology and process design. Limiting talent locations to RI/Boston is hurting the pool. Learn to use remote workers with specific needed talents more often.


  11. Great company to not just work for, but to build a career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager II in Methuen, MA
    Current Employee - Branch Manager II in Methuen, MA

    I have been working at Citizens Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, stock purchase option and ability to grow. They care about the opinion of us colleagues and actually make changes based upon our feedback.

    Cons

    Turnover is tough, but not different from any other retail sales job. The turnover makes it difficult to have fully staffed regions. Even if your branch is fully staffed there's almost zero chance the region is, in turn makes you cover other branches and shorten your own staff.

    Advice to Management

    I think that the management is doing a good job. Possibly limit many changes at the same time. We are all for new and improved products and processes but at times can be overbearing.



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