Citizens Financial Group
2.6 of 5 298 reviews
cfgcareers.com Providence, RI 5000+ Employees

Citizens Financial Group Reviews in Boston, MA

Updated Mar 12, 2014
All Employees Current Employees Only

2.7 42 reviews

                             

33% Approve of the CEO

Citizens Financial Group CEO Bruce Van Saun

Bruce Van Saun

(3 ratings)

44% of employees recommend this company to a friend
13 Employee Reviews Back to all reviews
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It is all in who you know

Anonymous Employee (Current Employee)
Boston, MA

I have been working at Citizens Financial Group full-time for more than 5 years

ProsDecent benefits, career opportunities for starting your career, coworkers are wonderful people

Constoo tied to Royal Bank of Scotland - IPO coming, everything is about the bottom line.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Hearts in the right place

Anonymous Employee (Current Employee)
Boston, MA

I have been working at Citizens Financial Group full-time for more than 10 years

ProsGreat, smart people who are always trying to do their best for each other and customers. The company does a very good job of hiring the right people but sometimes gets lost in how to measure success and communicate a cohesive strategy that everyone understands and will follow.

ConsMany, many shifting and confusing priorities. It's hard to deliver against a plan when you know it's going to change. Even senior management seems to be "stuck" when determining how to properly prioritize...the "deliver everything" attitude is hard to follow and somewhat unrealistic.

Advice to Senior ManagementSimplify goals and then measure against them. Don't just roll-out new priorities before you have told us how we have done against the old ones. Also, when you decide something is not working just tell your colleagues. Great leaders deliver both good news and bad new equally.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Great experience but low pay and not much opportunity

Personal Banker (Current Employee)
Rochester, NH

I have been working at Citizens Financial Group full-time for more than a year

ProsGood work/life balance
Nice people
The goals are definitely attainable

ConsPay is not good
company culture is changing in a bad way

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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3 people found this helpful  

teller /banker

Teller (Current Employee)
Arlington, MA

I have been working at Citizens Financial Group full-time for more than 10 years

Prosthe customers are the best. worked there 10 years.some good employee great insurance, good to community projects.

ConsManagment is lacking maybe ifsome .of these higher up would ask some of these employee why they left. Instead of sitting in and office. Pick some employess and ask why your leaving. Been there 10 years got fired had many customer call and complain who listens to them no one.Ive been home 2 days and recieved 6 calls from customers

Advice to Senior Managementlook into the little people that come to work everyday and who are there to take care of customers and make the company look good.Find out why there such a big turn over listen to employee and customers.Because thats what were here for our customers.

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UK Control

Human Resources (Former Employee)
Boston, MA

I worked at Citizens Financial Group full-time for more than 3 years

ProsWorking relationships with peers and team can be rewarding. Vacation time is unlike anything I have seen elsewhere. Benefits are ok.

ConsUnder such UK control it is hard to do your job effectively or to have any original thoughts. Understand the current ownership structure and the control that requires but in order to effectively run the business there needs to be more flexibility.

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It was OK; great sales experience

Banker (Former Employee)
Burlington, MA

I worked at Citizens Financial Group full-time for more than a year

Pros-Citizens is one of the top banks that offers attractive home equity line of credit rates
-AWESOME PEOPLE. You will meet some truly great employees and customers at this job
-Great work/life balance- very flexible schedule
-Will learn great sales techniques that will look great on a resume
-Help is always available
-Career advancement can be quick and easy if you form great relationships with management

Cons-Horrible pay and commission structure (in my opinion. The work that bankers and managers put in should be far further compensated in order to avoid the high turn over rates that plagues this company and other banks)
-Citizens has not had the best track record
-Citizens is comparatively horrible next to other banks; I often found myself selling what I truly did not feel passionate about
-As many awesome people as there are, there is also a fair share of HORRIBLE PEOPLE!!!
-Success in this industry depends on what branch you work at. There truly are branches that are in horrible locations that are unable to do well because of either stiff competition in the area (thus affecting FC goals, checking accounts, loans, etc), or just the fact that they are in the middle of nowhere!

Advice to Senior ManagementIncrease pay to avoid turnover; find a way to lower stress to make goals on employees

Yes, I would recommend this company to a friend

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Banking

BBO (Former Employee)
Boston, MA

I worked at Citizens Financial Group full-time for more than a year

ProsGood to employees good benefits, good work life balance

Consnot pay for performance, employees in retail need to be trained on product and process

Advice to Senior ManagementHire more training staff to train employees, the additional production will pay for the trainers.

Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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Satisfactory

Vice President (Former Employee)
Boston, MA

I worked at Citizens Financial Group

ProsBenefits are good. Team atmosphere

ConsVery poor salaries. Poor strategic direction

Advice to Senior ManagementNeed more strategic thought and planning. Better compensation structure

Yes, I would recommend this company to a friend

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Worked there 6 years, the last 2 seemed to have a constantly changing company focus as if adrift.

Anonymous Employee (Former Employee)
Boston, MA

I worked at Citizens Financial Group

ProsMany good people who cared about the job, the company, and the customers and in doing the right thing ethically.

ConsUpper management seemed to have a rotating flavor of the month focus that was never allowed to take root before the next trend came along.

Advice to Senior ManagementPeople can do their jobs better if you leave them to do it and not take up so much time with useless micromanagement activities.

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Potential for great things, but management isn't listening.

Relationship Manager (Current Employee)
Boston, MA

I have been working at Citizens Financial Group

ProsMake good money based off of revenue. No discretionary bonuses. All performance based.

ConsMicromanagement and wiget driven at times.

Advice to Senior ManagementOverly rushed for results. Makes a sloppy program.
Give it more time and make sure the numbers make sense

No, I would not recommend this company to a friend

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Citizens Financial Group – Why Work for Us?

About Citizens Bank Citizens Bank is a division of RBS Citizens, N.A., operating its seven-state branch network in Connecticut, Delaware, Massachusetts, New Hampshire, New York, Rhode Island and Vermont. It has… Full Overview

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Glassdoor is your free inside look at Citizens Financial Group reviews and ratings in Boston, MA — including employee satisfaction and approval rating for Citizens Financial Group CEO Bruce Van Saun. All 13 reviews posted anonymously by Citizens Financial Group employees.