Citizens Financial Group

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Citizens Financial Group Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

2.6 343 reviews

41% Approve of the CEO

Citizens Financial Group CEO Bruce Van Saun

Bruce Van Saun

(32 ratings)

36% of employees recommend this company to a friend

Review Highlights

Pros
  • Work life balance is rarely an issue only if the branch's QTD sales numbers are met(in 25 reviews)

  • Good Benefits and a changing work environment that's friendly to employees to attract talent(in 25 reviews)


Cons
  • The company preaches work life balance and that's not what is going on(in 13 reviews)

  • They don't understand that there are sales goals and that it is a sales position(in 25 reviews)

75 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Riddled with sub-par management and incompetence. This bank made me hate banking, after 16 years in the industry.

    Business Risk Analyst (Former Employee) Providence, RI

    ProsGenerous paid time off (if your Dept. is staffed and you're allowed to take the time off.)

    ConsThe only way to advance is to leave your current position and apply for other positions in other areas of the bank. And if you accept another role there's a good chance your responsibilities will be nothing like they told you they'd be.

    Horrible "managers". It's a wonder some of them actually find their way to work, let alone earn a VP or SVP title.

    No, I would not recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    How not to bank

    Anonymous Employee (Former Employee)

    ProsGood benefits and a clean environment to work

    ConsPoor management, no room to move up and inflexible hours. Employees are treated poorly and are not valued or respected for the hard work they do

    Advice to Senior ManagementLearn how to lead and respect your employees.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Lack of support.

    Anonymous Employee (Current Employee)

    ProsFriendly coworkers in the same position.

    ConsCompany instability.
    Lack of raises.
    Outdated software to support customers.
    A lack of focus on specifics.
    Daily fire drills on categories that your performance is not based on.
    Conference calls up to 3 times a day.
    No support for staffing.
    Never a thank you just a kick when something is not right.

    Advice to Senior ManagementStop changing the incentive plan every quarter. Try to be consistent like your competitors. Maybe this will slow down the high turnover.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Horrible place to work

    Personal Banker (Current Employee) Pittsburgh, PA

    ProsBenefits and vacation time were great!

    ConsMicromanagement to the fullest. Not allowed lunch or bathroom breaks. Sell Sell Sell!! Not enough training on one segment. Too many hats to wear for one position. Was at other job for 11 years, sorry I left!!!

    Advice to Senior ManagementLook at your good employees and ask why does everyone leave???

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Banker

    Anonymous Employee (Former Employee)

    ProsNothing ....the benefits are bad .. may be you count the match in the 401k plan.

    ConsLong hours , you will be on many fire drill confrence calls to go cash a checking account.

    Advice to Senior ManagementIt would not change anything.

    – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    If you still work at CFG- run! The grass is greener!

    Information Security (Former Employee) Cranston, RI

    ProsIn the beginning, the benefits were great, time-off, ability to work remotely

    ConsBenefits are outrageously expensive, work life balance is non existent - it's all work, all the time. Senior management is taking more and more out the employees pockets. Raises are a nightmare. No room for growth.

    Advice to Senior ManagementYou are loosing talented people every single day. Take a look around....

    The grass is greener on the other side!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Disorganized and poorly managed

    Financial Consultant (Former Employee) Phila, PA

    ProsHigh compensation
    Reasonable hours
    Nice people
    Hire a diverse group of employees

    ConsHigh turn over rate amoung employees and management leads to confusion and constanly changing "directions" for the company

    Advice to Senior ManagementRenovate bank locations (theyre a mess)
    Stop mailing out active debit cards (creates large amount of liability)
    Stop firing staff prior to finding replacements (Leaves banks with few employees)

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    3 people found this helpful  

    Expect to Pay Out of Pocket to Work Here

    Anonymous Employee (Current Employee) Cranston, RI

    ProsGreat experience, pay is strong for certain areas, PTO is generous and very talented employees.

    ConsThe bank fails to recognize that the short comings of their plans to reduce costs. The bank is in the process of requiring employees to buy their own equipment. Yes, no lies, your 2015 job requirements will include the ability to buy your own laptop. In addition, the Bank will no longer supply company cellphones starting next year, so if you travel, you will pay out of pocket for all company phone calls. Company coffee has been replaced with a reconverted 1970s vending machine and the bank is no longer supplying supplies such as plastic silverware. You must now purchase the silverware for $.05 plus tax. Since all these changes have been made, people are leaving in droves (lesson, don't take coffee from bankers) and fails to recognize the bleeding of employees. However, employees that stay are rewarded with empty promises, no merit increases and ever increasing workloads without hiring new able bodies. Company moral is bleak at best.

    Advice to Senior ManagementGet your act together and appreciate your employees before all your talent leaves.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Not a place for minorities

    Senior Third Party Assurance Analyst (Current Employee) Cranston, RI

    ProsGreat place for white Women. Best thing that happened to me since I joined RBS Citizens is I left it.

    ConsTreats minorities like aligns. most executives' mentalities goes back to the fifties. regardless of the policies they post and hide behind, when it comes to hiring and promoting minorities, RBS Citizens is the worst company I have seen in my last 30 years of employment. It is known at RBS Citizens that HR is there to cover the company's behind rather than making it right.

    Advice to Senior ManagementRemove the HR policies that you claim is there to protect people of color and face it this is a white dominant place with no room for minorities. 100% of your SVP and about 97% of your VP are pure white. If your get serious about being equal opportunity place, it will take you decades to get there. Why bother?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    This bank will promise you the world when you are interviewing but there is no advancement or incentive to be acquired.

    Banker I (Current Employee) Pittsburgh, PA

    ProsThere really are not any pros to working here.

    ConsDealing with upper management that wants you to sell, sell, sell. They can be downright nasty if you are not producing. Then you go for training about the customer experience and are told you are not supposed to be sales sharks, but instead be truly interested and caring about the customers needs. They do not practice what they preach. They also hire people that have sales experience. It does not matter if you know anything about banking. If you can sell a cellular phone, have worked at Best Buy, or can sell a bra, they will hire you to be a manager. AND, they will pay you much more than an employee that has been with the bank for years and knows everything that you do not know. They also give insignificant annual raises. For two years in a row, the raise most employees received was 1%. We were told there was no money to be had.

    Advice to Senior ManagementYou say you care about your customers, but until you put the customers needs first and the sales need second, you will continue to have dissatisfied customers. Employees are also dissatisfied overall. Upper upper management needs to reach out to their bankers and tellers to see what is really happening in their branches.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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