Citizens Financial Group

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Citizens Financial Group Reviews

Updated September 13, 2014
Updated September 13, 2014
374 Reviews
2.5
374 Reviews
Rating Trends

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Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
47 Ratings

Review Highlights

Pros
  • Work life balance is rarely an issue only if the branch's QTD sales numbers are met (in 25 reviews)

  • Good Benefits and a changing work environment that's friendly to employees to attract talent (in 25 reviews)


Cons
  • The company preaches work life balance and that's not what is going on (in 13 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 25 reviews)

More Highlights

84 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Micromanaged

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker  in  Pittsburgh, PA
    Current Employee - Personal Universal Banker in Pittsburgh, PA

    I have been working at Citizens Financial Group full-time for more than 3 years

    Pros

    The pros here aren't many. Good amount of vacation, and decent benefits.

    Cons

    There are probably too many to list here. You will be micromanaged daily. They go as far as having managers plan your days down to the hour. The regionals and upper management are completely out of touch with the branches. The goals increase quarterly and become more outlandish. The culture is changing from doing what's right for customer to doing what's right for the bottom line. The incentive plan is moving to a profit and loss based system and regionals are pushing service fees as profit. Regionals are also pushing for branches to fake accounts and credit cards. They hardly ever promote from within, but will hire gas station cashiers or lingerie store cashiers as managers at a higher pay rate than those promoted. Many of the managers are under trained and are being trained by their employees. Be prepared to work for the company for years and then have to train and babysit your boss on a daily basis. Very high turnover rate not just for bankers but also for branch and regional managers. The branches are always short staffed and the current bankers are expected to increase their sales production to make up for shortages. The hours for in store bankers are terrible.

    Advice to ManagementAdvice

    Review your management training or lack thereof. Find a way to learn what really happens in the branches and what it is like to work in one. Work on a way to retain your top employees instead of letting them leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Banker II

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker  in  Pittsburgh, PA
    Former Employee - Banker in Pittsburgh, PA

    I worked at Citizens Financial Group full-time for more than 10 years

    Pros

    Great benefits, and working with customers

    Cons

    Management horrible upper management, bad leadership, do not respect employees they are all about themselves

    Advice to ManagementAdvice

    Care about your employees learn to value you them. Lead by example.....

    Doesn't Recommend
    No opinion of CEO
  3. 2 people found this helpful  

    horrible place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group

    Pros

    not many pros other than full benefits

    Cons

    HR is horrible at dealing with issues, compensation plan is atrocious, upper management does not care about their people only numbers, goals are out of control and unattainable

    Advice to ManagementAdvice

    listen to your people, visit your people without making them coaching sessions, make the goals more attainable and make sure your RM's are dividing the goals properly to each branch. I could have run circles around my RM.

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  5. 4 people found this helpful  

    Worst Company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager
    Current Employee - Branch Manager

    I have been working at Citizens Financial Group full-time for more than 5 years

    Pros

    Colleagues, Competitive Salary. Poor Incentive Stucture.

    Cons

    No work Life Balance ,overworked ,staff shortages throughout footprint, extensive numerous daily conference calls, micro-micromanaged. Unrealistic Goals

    Advice to ManagementAdvice

    This company lost sight of what is really important. Customers and Colleagues should be the most important. This company only cares about making money at the expense of its employees and customers. They do not care about their customers or employees. All they care about is if you met all 10 goals for the day and if you did, great ,, now what else are you going to achieve today. Management should actually work in the branch day in and day out and do what they require their employees to do. Lets go walk the Walk. They can talk the talk.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Gone from great to awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Banking
    Former Employee - Retail Banking

    I worked at Citizens Financial Group full-time for more than 10 years

    Pros

    Did offer great rewards and opportunity 10 years ago. Rewarded for hard work and dedication.

    Cons

    Complete lack of ethics. Sales cheating is not only encouraged but also rewarded. When fraud is recognized and reported, colleague is targeted and terminated for no just cause. Personal and confidential information is shared between sr. Management and other colleagues. Goals are impossible to reach without cheating and manipulating of customer accounts. You are faced daily with the choice of either cheating to reach a goal or corrective action for not being productive enough.

    Advice to ManagementAdvice

    Stop recognizing and promoting individuals that are cheating. Act upon the information called into info line reporting fraud. Look at the big picture and stop worrying about a tape dispenser on a desk and instead realize that those who you are promoting are exploiting a sales program for gain that is equal to opening a teller draw and just taking cash.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    No respect for employees at all. Worse every year.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst  in  Providence, RI
    Current Employee - Business Analyst in Providence, RI

    I have been working at Citizens Financial Group full-time for more than 5 years

    Pros

    Some managers are good/respect you.

    Cons

    Salary, benefits (being taken away each year), culture, no advancement opportunities. Benefits are cut back each year, merit-based pay increases are not given most years, if a manager wants to hire you internally for a new role they will have to drop the title of the position if there is too big a gap between what you make and what the position was initially posted for. HR makes that determination. So, you are expected to do the work originally posted, but you are paid a lot less for it. Basically, if you are too good at your job and someone recognizes that and wants to hire you for something much better, you get underpaid for the new role. Then you are told you should be grateful for the opportunity.

    For performance reviews, you are graded on a bell-curve against your team. HR denies this if you ask them but management has confirmed this since I started working here. In short, you are used and told to shut up. I will never recommend anyone apply to this company unless you need experience...you will be treated accordingly. For experienced professionals, stay away. Anytime someone talented arrives, they leave soon after.

    Advice to ManagementAdvice

    Stop treating employees like garbage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Frustrating and disappointing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager II  in  Quincy, MA
    Current Employee - Assistant Branch Manager II in Quincy, MA

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Great co-workers for the most part, benefits package is decent. Expense reimbursement used to be nice...

    Cons

    Lo-tech, counter-productive, penny-pinchers who have no clear values or mission statement.

    Advice to ManagementAdvice

    Stop hiring unqualified employees and you wouldn't need CEP

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Dysfunctional company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group

    Pros

    Nothing. Horrible company to work for. Do not advance with this company even if you are capable simply because you will be headed straight to the unemployment line within a short period of time.

    Cons

    Everything. Office culture was a nightmare. Promotions were rare. Benefits got worse as the years went on. Miserable company.

    Advice to ManagementAdvice

    stop firing good employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Disappointing, unrewarding and unprofessional. Company looking to go public, cutting back on all benefits. No pension.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Middle Management  in  Warwick, RI
    Current Employee - Middle Management in Warwick, RI

    I have been working at Citizens Financial Group full-time for more than 8 years

    Pros

    The only good thing I can say is you will get paid every week.

    Cons

    FAVORITISM. No training. No investment in technology, Posted jobs have already been filled and very unprofessional.

    Advice to ManagementAdvice

    Train your employees. Stop making it personal and BE professional.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Riddled with sub-par management and incompetence. This bank made me hate banking, after 16 years in the industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Risk Analyst  in  Providence, RI
    Former Employee - Business Risk Analyst in Providence, RI

    I worked at Citizens Financial Group full-time for more than 5 years

    Pros

    Generous paid time off (if your Dept. is staffed and you're allowed to take the time off.)

    Cons

    The only way to advance is to leave your current position and apply for other positions in other areas of the bank. And if you accept another role there's a good chance your responsibilities will be nothing like they told you they'd be.

    Horrible "managers". It's a wonder some of them actually find their way to work, let alone earn a VP or SVP title.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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