Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com
Work in HR? Unlock Free Profile

Citizens Financial Group Reviews

Updated September 24, 2014
Updated September 24, 2014
382 Reviews
2.5
382 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
51 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 24 reviews)

  • Good Benefits and a changing work environment that's friendly to employees to attract talent (in 27 reviews)


Cons
  • There is no work life balance in this company (in 15 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 28 reviews)

More Highlights

99 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Home Equity Dept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Warwick, RI
    Current Employee - Anonymous Employee in Warwick, RI

    I have been working at Citizens Financial Group full-time for more than 5 years

    Pros

    co workers very supportive, vacation time was decent

    Cons

    Company has become far to micromanaged, company has been steadily reducing benefits every year.

    Advice to ManagementAdvice

    Get rid of the lean team. Cutting benefits are affecting employee morale.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    loan officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Loan Officer  in  Boston, MA
    Current Employee - Mortgage Loan Officer in Boston, MA

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    Great branch exposure, solid benefits, good comp plan

    Cons

    too management heavy, poor operational support, unreasonable underwriters. Citizens is run by operations people, not sales leaders.

    Advice to ManagementAdvice

    Senior level managers need to get out to the field more to see how hard the LO's really work and see what their needs are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    I hate banks now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Branch  in  Pittsburgh, PA
    Former Employee - Branch in Pittsburgh, PA

    I worked at Citizens Financial Group full-time for more than a year

    Pros

    genuine department management / meet many people

    Cons

    turnover - strict - unhappy employees

    Advice to ManagementAdvice

    no advice - it's a huge corporation - no words of a pion will change a thing

    Doesn't Recommend
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Lost focus on what is important.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time for more than 10 years

    Pros

    The training is probably one of the best for someone that does not have a background in banking. The branch is old and run down. It is all about the quick hit and most people feel we are reacting rather than being proactive about the changes in the market.

    Cons

    There is no work life balance in this company. They continually cut down on FTE and expect the branch to function as if it was fully staffed. The goals are not realistic and very few colleagues make a bonus now. Salaries are below other institutions and benefits were severely cut again for this coming year. Overload on information and changes, hard to keep up. They had great perks, but as stated they have taken those away.

    Advice to ManagementAdvice

    There is very recognition in this company in the last few years. Very few branches made over 100 percent in their goals and yet they continue to raise goals. We can not run branches without having a good a float pool. While cutting FTE, there has to be a back up when colleagues go on LOA or have PTO. Branches can not run on 2 or 3 FTE. As for the new Profit and Loss they are going to, it is extremely unfair and it one of the reasons many of the managers are looking to leave. They tell us there are opportunities but they continually cut positions or staff. They can't make up their minds on what they are doing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Personal Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker  in  Boston, MA
    Current Employee - Personal Banker in Boston, MA

    I have been working at Citizens Financial Group full-time for more than a year

    Pros

    It's a job that gives great exposure to the financial services industry. Depending on where your branch is located, you could be rewarded with competent management both at the branch and regional level. If you work in a traditional stand alone branch you'll have holidays and Sundays off as well as rotating Saturdays. There are a lot of career opportunities available however, the bank has made it quite evident that they want to keep their sales staff in the branches and not give them the opportunity to move to the corporate offices. The customers for the most part are great and after they get use to seeing your face on a consistent basis, they will keep coming back to you. Depending on your branch, your coworkers could be so much fun to work with especially when everyone understands that everyone feels the same way.

    Cons

    If I knew what the job actually was at the time which I interviewed, I would have never accepted the offer. Management is putting multiple responsibilities on the shoulders of its underpaid branch staff and is not offering or approving requests for pay increases. Sales goals and the incentive program go hand in hand when you see how little you get for a quarterly bonus. The conference calls, reporting, call nights, the Customer Experience Process (which is a monster of its own), all are a waste of time when you see how little your quarterly bonus is. No one cares one bit about what is good for the client. They only care about making the daily sales goals and quarterly bonuses. If a customer has weak sales resistance, they are as good as gold in the branch. It's not personal banking and the theme is clear, how much can we get out of the customer today. Be prepared for a lot of call nights until 6 or 7pm and also be prepared to realize you are calling the same customers all the time most likely for the same products.

    Advice to ManagementAdvice

    It's sad that every colleague is aware how much the CEO is going to be making after the upcoming IPO, how much senior management is taken care of (i.e. housing expense, astronomical salaries), and how little branch staff gets in return for all that we do. If it weren't for the branches badgering customers in the branch, outside the branch, and on the phone for sales and referrals, none of the well compensated back office/corporate staff would have jobs. People are quitting and are openly talking about applying to or interviewing for new jobs in ways similar to how people talk about planning a vacation. The turn over is shameful and it's has gone to the point in which people don't bother getting to know each other because it's a revolving door. The bank has created a poor reputation in regards to how it treats its colleagues and customers through out the industry amongst former or prospective customers and competing banks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Banker Ii

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group

    Pros

    Great salary they do pay very well

    Cons

    Upper management is awful and managers are even worse

    Advice to ManagementAdvice

    Need stronger manager that can coach and support staff

    Doesn't Recommend
    Disapproves of CEO
  8. 3 people found this helpful  

    Low Pay High expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker  in  Albany, NY
    Current Employee - Personal Universal Banker in Albany, NY

    I have been working at Citizens Financial Group full-time for more than 3 years

    Pros

    Many opportunities to move up since everybody leaves

    Cons

    You may want to quit before you get promoted

    Advice to ManagementAdvice

    The Mortgage dept is horrendous, please have a business analyst streamline the process. Also, base pay should increase... a banker shouldn't be earning McDonalds wages. Finally, the universal banker role is such an obvious cost cutting mechanism. Two roles for the price of one? You should stick with the specialty positions from before. Going back and forth all day from platform to BIC is guaranteeing that I look elsewhere for employment. And I'm not some loser riding the bottom ranks. I'm actually one of the regions top bankers with over 7 years in banking.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Carrot on a stick

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Banker
    Current Employee - Personal Banker

    I have been working at Citizens Financial Group full-time

    Pros

    This company offers decent paid time off, although they have recently decreased the amount of time given per year. If you're not salaried, you'll rarely be asked to work overtime. Some branches are open 7 days a week allowing flexible and varied work schedule. Matched 401k contribution (decreasing in 2015.)

    Cons

    Company is changing to a profit and loss system for branches. Benefits plans get worse each year. Outside hires make significantly more than in house promoted colleagues leading to corrupted morale. Company has stopped providing water to branches (for both customers and employees). Sales incentive plans are overhauled each year leading to confusion about commissions. Sales goals are evenly spread out across all branches leading to unattainable goals for most colleagues except those in growing demographics. Employee reviews are based entirely on sales performance. Management tends to use threats to enforce sales regimen.

    Advice to ManagementAdvice

    Offer competitive benefits and incentive pay to draw talented employees. Build an intelligent and attainable incentive program and stick with it. Provide seminars on effective communication skills for all colleagues.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 6 people found this helpful  

    No longer about the people......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Vice President
    Former Employee - Senior Vice President

    I worked at Citizens Financial Group full-time for more than 10 years

    Pros

    They used to try to make it like it was a family. No matter how big it got, they still made overtures to ensure that the employees felt appreciated and wanted to come to work. That's gone now.

    Cons

    There is such hubris in the executive ranks, and many of them aren't even qualified to do their job. They are so out of touch with what it really takes to get something done. And they try to do too much in a very risky way.

    Advice to ManagementAdvice

    You say you want to recruit great people, but who would want to come to a place with no work-life balance and continue to get benefits taken away. and have to work harder for less compensation. You either need to find some other enticement than money, or pay up for what you need and want. Otherwise, there is very little likelihood that all your strategic things will happen like you want them too.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager  in  Philadelphia, PA
    Current Employee - Assistant Branch Manager in Philadelphia, PA

    I have been working at Citizens Financial Group full-time for more than 3 years

    Pros

    the ability to earn bonuses

    Cons

    hours, work-life balance, level of respect, senior management, growth and development

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Citizens Financial Group Photos

Worked for Citizens Financial Group? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.