Citizens Financial Group

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Citizens Financial Group Reviews

Updated December 17, 2014
Updated December 17, 2014
421 Reviews
2.5
421 Reviews
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Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
72 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • No work life balance if you are a branch employee; branches are severely understaffed (in 22 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 30 reviews)

More Highlights

113 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    What once was great...is now sad and defeated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources
    Former Employee - Human Resources

    I worked at Citizens Financial Group

    Pros

    Citizens was once a strong community bank and its best asset were the people. This is still the case - although there are very few of them left.

    Cons

    All of benefits have been stripped down to bare bones. HR "spins" that these cuts are to make the company competitive. The salaries are far below marketplace and if you are interviewing make sure to ask about the percentage they have paid out the bonuses over the last few years. Over the past few years this has become a really sad place to work. It is unfortunate as there are some good people still there but most of the people who are ambitious and A Players have left. If you are interviewing be very wary and make sure you probe on the morale and leadership of the department you are joining.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    High expectations with no support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker I, Teller Manager
    Former Employee - Banker I, Teller Manager

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Job security (for branch employees), excellent resume item.

    Cons

    Exhaustive hours, unrealistic goals, berating for things out of employee's control, nepotism, lack of confidentiality when giving feedback, no support/safety from management or the company w/ hostile customers, rewards to customers for bad and abusive behavior, threats to your employment when "negative" things are talked about or you want to give feedback, excessive micromanagement, expectation to compromise ethic for the sake of making a sale, branch managers lie to staff to serve their interests (time off policies, goals, ethics & practices, scheduling, etc).

    Advice to ManagementAdvice

    There is no consistency from branch to branch, both in the treatment of staff and operational policies. Employees and customers are confused and frustrated because nothing is streamlined or maintained. Unethical practices are rampant to make sales... I witnessed more than my fair share of illegal activity to keep numbers up. I was lied to about time off policies so that I wouldn't take vacation and leave the branch understaffed. My job and schedule was threatened when I expressed my displeasure with a specific policy, and HR was no help at all. As a customer, I was taken advantage of in multiple ways, and as an employee I was beat-down and not supported at all, even when customers were flat-out physically abusive in my branch (throwing objects at me). I didn't feel safe or supported, and management was only out for themselves. I left under duress, and would never go back.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Banker: Unrealistic goals, no accountability, no upper managment support from regional managers, constant fear of termi

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker
    Former Employee - Banker

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Experience and benifits. Learned a lot but also learned not to trust anyone at all which is depressing

    Cons

    No support, HEAVILY micro managed, constant threats of termination, unrealable goals, terrible IT, very cutthroat and hostile. Back office is terrible and loan department drops the ball all the time making your job much harder. Never had proper staffing and regional managers dont treat you well or support you. Very unethical company

    Advice to ManagementAdvice

    Get off your aristicratic high horse and help the people who make your job possible! Stop ignoring the bankers who are trying hard. Also stop micro managing! Trust your people to do the right thing! Quitting was the best thing I ever did. This job makes you a smoker!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Know what you're getting into

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in Albany, NY
    Current Employee - Personal Universal Banker in Albany, NY

    I have been working at Citizens Financial Group

    Pros

    Compensation, work-life balance, benefits, customer service, easy systems to navigate

    Cons

    Expectations are too high, there isn't enough help from management, personal growth is difficult to achieve, favortisim

    Advice to ManagementAdvice

    Higher ups tend to ignore teams except for the branch management. It causes a sense of isolation and fosters a mindset in which employees think they're thoughts do not matter. I have witnessed many colleagues reach out to various levels of management for help regarding their jobs/expectations/products/etc., and never receive a response. Reinstate the Manager In Training program to allow for colleagues who are interested in following that career path a place to learn what is expected and how to set course for their future.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Senior Banker

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Personal Banker in Limerick, PA
    Former Employee - Senior Personal Banker in Limerick, PA

    I worked at Citizens Financial Group full-time (less than an year)

    Pros

    Decent pay and decent benefits

    Cons

    Hours are ridiculous and I had a bad experience with management and hr

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Company reshaping itself after initial IPO; future direction uncertain

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Good flexibility to work from home or remotely. Strongly believe in recognition programs, almost to a fault. Friendly co-workers who want to do the right thing.

    Cons

    It's a company that has been largely dormant for years and is now trying to fix all the problems within an 18-month time frame and it's stressing out many employees. The culture is old school financial institution. A lot of managing up and taking direction from executives without question. There's a bit of "if you don't drink the Koolade you may not be part of the club" mentality. Many people have been there for awhile and often are not open to new suggestions.

    Advice to ManagementAdvice

    In addition to cutting costs across the board, think about how you can cut the onerous processes to get things done. This includes policies and procedures and approvals.

  8. 4 people found this helpful  

    Micro Managed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in West Chester, PA
    Current Employee - Personal Universal Banker in West Chester, PA

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    Good paid time off benefits are good but expensive

    Cons

    Insane amount of paper work required daily to ensure upper management that you are doing your job.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    I see the company slowly taking things away from the employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller Manager in Philadelphia, PA
    Current Employee - Teller Manager in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than 5 years)

    Pros

    Pay is decent compared to other banks.

    Cons

    You are not treated the way you should be by upper management. No life work balance

    Advice to ManagementAdvice

    Life work balance should be priority but sales always come first. Not everyone is compensated the way they should be

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Poor leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller Manager
    Former Employee - Teller Manager

    I worked at Citizens Financial Group full-time (less than an year)

    Pros

    Better hours than last job. Was inside supermarket so great amenities. Learned how to manage tellers. Stayed for six months.

    Cons

    Leadership was inexperienced and unprofessional. When I handed in my notice goes better opportunity, they offered me a buck more an hour to stay. Lol.

    Advice to ManagementAdvice

    Have a better counteroffer and train your managers better.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Understaffed, Overworked and Outdated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Personal Universal Banker
    Former Employee - Personal Universal Banker

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Colleagues are often as helpful and as knowledge as they can be. Pay is decent, if unremarkable (though incentives are difficult to reach). Hours give some flexibility.

    Cons

    Understaffed due to constant employee turnover which in turn leads to an extremely heavy workload and snowballs from there into a lack of training as well as nearly impossibly steep sales goals. Those that do stick around are often micromanaged to death and graded on what buzzwords you did or didn't say or what unneeded products you did or didn't try to push on customers. Long days (standard weekday shift is 9am to 7:30pm) sometimes without breaks as well as inconsistent schedule means that work life balance is skewed. Technology is outdated and often faulty, even after the recent overhaul of systems.

    Advice to ManagementAdvice

    This bank is hemorrhaging good people faster than they can be replaced because of a culture that incessantly talks about the "Customer Experience" but is only truly interested in their bottom line, no matter the cost.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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