Citizens Financial Group
2.6 of 5 300 reviews
cfgcareers.com Providence, RI 5000+ Employees

Citizens Financial Group Reviews

Updated Apr 2, 2014
All Employees Current Employees Only

2.6 300 reviews

                             

42% Approve of the CEO

Citizens Financial Group CEO Bruce Van Saun

Bruce Van Saun

(12 ratings)

36% of employees recommend this company to a friend
62 Employee Reviews Back to all reviews
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1 person found this helpful  

Different business lines will give you different experiences

Anonymous Employee (Current Employee)

I have been working at Citizens Financial Group full-time for more than 5 years

ProsDepending on which department you work in, work/life balance and just overall experience is drastically different. Life is tough in the branches. If you are on the corporate side, you get a lot more respect. There are more areas like wealth management or premier.
If you are in sales... Close lots of business and you walk on water. Also, surprisingly enough the pay is quite good at Citizens.

ConsManagement is the worst thing about this place. I'm always amazed at how upper management seems to find poor managers that bully and rule by fear. Office politics is bad.

Advice to Senior ManagementPromote more from within. Get respectable people that know how to lead, not just the sales guy that gets the goals by any means possible.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Excellent experience

Anonymous Employee (Current Employee)

I have been working at Citizens Financial Group full-time for more than a year

ProsExcellent leadership, can be developed to higher positions

Consincentive system need to be improved

Advice to Senior Managementimprove incentive system

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Advancement opportunity

Anonymous Employee (Current Employee)

I have been working at Citizens Financial Group

ProsCulture is good if you know what you're doing

ConsYou could get drown from all the paperwork you're required to do everyday

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Overall a quality organization, but too bureaucratic

Assistant Vice President (Current Employee)
Boston, MA

I have been working at Citizens Financial Group full-time for more than a year

ProsGood people, lots of education and training opportunities, enlightened view of work/life balance for a big company

ConsOutdated technology tools, overly complex organization that makes it difficult to get answers/ find information

Advice to Senior ManagementInvest in current hardware/software tools, streamline decision making processes

Yes, I would recommend this company to a friend

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Business Analyst

Business Analyst (Former Employee)
Cranston, RI

I worked at Citizens Financial Group as a contractor for more than a year

ProsVery understanding and flexible, very good people to work with. Felt no unbiased opinions from managers

ConsCould be a little slow paced, little confused with overtaking of charter one and being taken over by RBS as to what policies to abide by

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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The Truth About Citizens Bank

Personal Universal Banker (Current Employee)
Boston, MA

I have been working at Citizens Financial Group full-time for more than a year

Pros-pay is great, tuition reimbursement, good benefits and vacation

-many promotions and a variety of products to sell, product is easy to sell once you find the right customer

-schedule is very flexible, you will be accomodated based on business need

-expectations from upper management are very clear

-plenty of money to make if you're willing to go the extra mile

Cons-systems and technology are outdated (but do you really wanna be replaced by mobile deposit? lol)

-customer service line/phonebank doesn't work in sync with the branches (which can frustrate some customers)

-Onboarding process will make or break you, especially if your team members are lazy/ working against you

-rumors about buyout are creating a lack of faith in the citizens brand from a customer standpoint

-wealth management/ investment program is still a work in progress and has mixed results

Advice to Senior ManagementI'm looking at other reviews and people are slandering this company, complaining. What a shame. I come from a retail sales background. To be quite honest we are getting paid handsomely to do what people in walmart or bestbuy are doing for next to nothing.

This company is not perfect, but if you are a self-starter and have a will to succeed then you will do fine here. Yes, the sales pressure is high, but if you want to make some money and keep your job, YOU'LL FIGURE IT OUT. Your success is contigent upon how far you're willing to go.

Upper Management! Please, clean house! Find out who has no motivation to work here as well as the people who do dishonest work, and fire them all. It will make all of our lives easier. The biggest problem I'm seeing is that too many people don't care or don't want to make the effort to work here. Fire them and find motivated people who want to make some money!

Yes, I would recommend this company to a friend

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Great Opportunity

Teller (Current Employee)
Fairhaven, MA

I have been working at Citizens Financial Group part-time for more than a year

ProsGreat opportunity for growth throughout the company. Provides you with many talent development options.

ConsSalary should be higher for dealing with the public. Many people at times are not nice.

Yes, I would recommend this company to a friend

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Good place to work although systems need help

Banker (Current Employee)
North Andover, MA

I have been working at Citizens Financial Group full-time for less than a year

ProsGood life work balance as well as good work ethic within the company structure

ConsSales goals could be overwhelming at times

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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I was a long time employee for 23 years.

Assistant Manager (Former Employee)

I worked at Citizens Financial Group full-time for more than 10 years

ProsGreat benefits, great hours, and friendly employees.

ConsThe sale goals for branch's are to high.

Advice to Senior ManagementYou need to reevaluate sales goals in the branch.

Yes, I would recommend this company to a friend

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Good Middle of pack Bank with opportunities to succeed

Vice President, Risk Management (Current Employee)

I have been working at Citizens Financial Group full-time for more than 3 years

ProsPaid Time Offs, Good team work environment,

ConsTech Infrastructure needs improvement. UK style can be irritating

Advice to Senior ManagementFocus on US team leadership more

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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Citizens Financial Group – Why Work for Us?

About Citizens Bank Citizens Bank is a division of RBS Citizens, N.A., operating its seven-state branch network in Connecticut, Delaware, Massachusetts, New Hampshire, New York, Rhode Island and Vermont. It has… Full Overview

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Glassdoor is your free inside look at Citizens Financial Group reviews and ratings — including employee satisfaction and approval rating for Citizens Financial Group CEO Bruce Van Saun. All 62 reviews posted anonymously by Citizens Financial Group employees.