Citizens Financial Group

  www.cfgcareers.com
  www.cfgcareers.com

Citizens Financial Group Reviews

Updated December 4, 2014
Updated December 4, 2014
421 Reviews
2.5
421 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Citizens Financial Group CEO Bruce Van Saun
Bruce Van Saun
72 Ratings

Review Highlights

Pros
  • Work life balance is well respected and most managers are supportive of colleagues needs (in 25 reviews)

  • I didn't receive benefits from here but from what I heard there were good benefits (in 29 reviews)


Cons
  • No work life balance if you are a branch employee; branches are severely understaffed (in 22 reviews)

  • They don't understand that there are sales goals and that it is a sales position (in 30 reviews)

More Highlights

87 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Pleasant place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Personal Universal Banker in Boston, MA
    Current Employee - Personal Universal Banker in Boston, MA

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    benefits are top notch when in the right incentive payout plan. Company pays for majority of accreditations needed (Notary, Series Licences, etc).

    Cons

    Movement or forward mobility is tough, don't wish for a raise and be happy about the amount.

    Advice to ManagementAdvice

    Need long-term management turn around time way too short. I personally went through 3 managers in a 1.5 year period.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Teller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller in Philadelphia, PA
    Current Employee - Teller in Philadelphia, PA

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    great work environment flexibility work life Balance

    Cons

    tough goals lack of communication boring at times

    Advice to ManagementAdvice

    be more realistic

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Very Flexible, Team is great to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group as a contractor (less than an year)

    Pros

    This is a very flexible, casual environment. The people are very nice and approachable; even the leadership shows interest in all the colleagues. They are all very enthusiastic about the work and customer while keeping it a great place to work.

    Cons

    They are going through a tough transition, have had a lot of layoffs and putting an emphasis on contract work vs. FT employees. Hopefully it will level off soon

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great hours, amazing people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller in Malden, MA
    Former Employee - Teller in Malden, MA

    I worked at Citizens Financial Group full-time (more than an year)

    Pros

    Holidays and weekends off in some branches

    Cons

    Pay could be higher.
    Training is quite boring and long

    Advice to ManagementAdvice

    Make training fun

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time (more than an year)

    Pros

    company is very customer focused and cares about the people that work there

    Cons

    there is a lot of change here

    Advice to ManagementAdvice

    change management should be less

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Changing Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Support Supervisor in Riverside, RI
    Current Employee - Operations Support Supervisor in Riverside, RI

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    Good internal movement. I have had 3 different positions in 3 years. Management listens. A lot of internal changes and employee events starting up. Great for team building!

    Cons

    Only good if you are located in the Rhode Island offices. Anywhere else and you are removed from the culture.

    Advice to ManagementAdvice

    Keep up the changes

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Decent company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Branch Manager
    Current Employee - Assistant Branch Manager

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    Love the compensation, benefits and Colleagues I work with. There is also room for advancement. College reimbursement, discounts on banking. New colleagues get 18 days of PTO, which is over 3 weeks.

    Cons

    A lot of micromanagement, and paperwork that needs to be completed unnecessarily. In-store hours are not as good as traditional branches. Have to work a lot of open-closes.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    CFG Employees are focused and driven to successfully transition away from RBS through an IPO. Good work ethic.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Citizens Financial Group

    Pros

    Bankers hours arent what they used to be since the advent of the internet; many virtual channels to do your work 24/7.

    Cons

    Bank needs to satisfy two separate regulators (FSA & Dodd Frank) which slows things somewhat for implementing new risk weights.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time (more than 3 years)

    Pros

    good pay, benefits, people, you meet

    Cons

    sales sales sales sales sales

    Advice to ManagementAdvice

    Quit

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    CFG-Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Citizens Financial Group full-time (more than 10 years)

    Pros

    Management is moving, slowly, in the right direction. Great people to work with. There are opportunities but need to know someone.

    Cons

    The PTO has been decreased for 2015. Still feel it's more than adequate. 401k is offered.

    Recommends
    Neutral Outlook
    Approves of CEO

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