Claire's Stores Reviews in Davenport, IA
Awesome employee discount- although it made spending money within the store easy(in 35 reviews)
Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything(in 27 reviews)
district manager doesn't care about individuals, just how we make her look(in 30 reviews)
Too much tasking without the help of a staff because you are usually working alone(in 28 reviews)
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Pros – Great employee discount
Bonus incentives for beating last year numbers
Recognition within store managers' conference calls when goals are exceeded
Recognition when new ideas are brought to the table
Cons – This is retail, I expect to work nights, more hours than my 40, and for the company to want to make a profit. I do not expect to be treated like a child and have to do silly things like "sign off on voicemail when you schedule your store meeting." I am an adult, as are almost all my employees. If you ask me to have a store meeting, I will have it, trust me! The amount of tasking is fine, but spread it out. There are weeks that my employees could take a nap and nobody would notice, then they throw a plano update, markdown and a million revisions (because someone at the corp. level could not get it right the first time) in the same week and oh yeah... no payroll to do it in. If you have employees and management that care about the business, you will bonus, and bonus well. The downside to that is the amount of hours you are by yourself (4-8, depending on the day) and have to run back to go to the bathroom between customers. Shoplifting is a big problem but so are employees not watching the store and talking on the phone or chatting with each other rather than giving good customer service to deter said shoplifters. I'm a firm believer in you get out of the employees what you are willing to put into their training and the way you treat them. Upper management should realize that, too.
Advice to Senior Management – Treat your store managers like adults and pay them accordingly.
Assisstant managers should make more money, they are an integral part of a stores dynamics.
Don't hire the first person that is interviewed for an upper management position just because you need a warm body to work.
Quit being so stingy with the payroll and maybe you won't have issues with people working off the clock, committing time clock fraud, execution of tasks, and customers complaining about the wait times for piercing or being checked out. You will make more money when there are employees in the store to take care of the customers.