Claire's Stores

  www.clairestores.com
  www.clairestores.com

Claire's Stores Reviews

Updated November 22, 2014
Updated November 22, 2014
336 Reviews
2.5
336 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
75 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 40 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 30 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 36 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 32 reviews)

More Highlights

71 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It wasn't my favorite

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Setauket, NY
    Former Employee - Sales Associate in Setauket, NY

    I worked at Claire's Stores part-time (less than an year)

    Pros

    Some people might like it here because of the 50% discount for employees in claires and in icing stores.

    Cons

    The people I worked with were cliquey and rude to me and to the customers. We didn't have a lot of direction and they always made me feel like I was doing something wrong.

    Advice to ManagementAdvice

    Give employees tasks instead of just having them stand there

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    It was Sucky.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager

    I worked at Claire's Stores

    Pros

    50 % off employee discount was good. It's the most I have ever gotten before. And the dress code is fun.

    Cons

    I hated the management. The amount of sign changes are ridiculous. Way too many. Soo much tedious product. Just no.

    Doesn't Recommend
    Disapproves of CEO
  3.  

    A company that lacks professionalism as sever as this company is a company you DON'T want to be employed with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key in Boca Raton, FL
    Former Employee - Third Key in Boca Raton, FL

    I worked at Claire's Stores part-time (more than an year)

    Pros

    I've met wonderful people through this job, including other employees and customers. Being an ear piercer was fun (I was trained correctly, in a Claire's located in Orlando, FL). The employee discount of 50% is a nice perk, along with cute merchandise. The job doesn't require a lot of physical toll. That's literally all this company has to offer.

    Cons

    The DM, store managers, etc, DO NOT care about their employees. All these people are looking for is someone to be there and making sure the store is open and the cashiers are going. I've had to miss classes countless times to cover shifts that need to be covered. Oh, and that's another thing, they're always embarrassingly understaffed, this makes the employees who do work there become overworked and underpaid for the toll it takes. Schedules are always changing, managers promise promotions with no intention of giving it, the DM I had would get in your personal space that can be considered as sexual assault, DM insults employees on appearances, store manager leaves an hour and half before their shifts end store managers who don't clean, do shipment, or anything at all and, this store does NOT actually train their ear piercers!! They just throw the new employees into it! I was trained back in Orlando, FL and I came to find out that this store did no type of training remotely close to what I was trained. Basically, all this says is Claire's needs to recheck themselves as a company. They treat their employees unethically!

    Advice to ManagementAdvice

    If your company had better managers and paid your employees better I'd guarantee you'd have happy employees and happy customers!! Even make better sales! How you treat your employees now shows when they work, maybe that's why your company is going down the hole this year!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    I can't ever walk into a Claire's again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY

    I worked at Claire's Stores full-time (more than an year)

    Pros

    Great employee discount, opportunity for growth (in store only), fun merchandise, fast paced, never bored

    Cons

    Low payroll so mostly one on one coverage, no meal breaks and sometimes very hard to take a restroom break, conflicting direction from higher mgrs, staffing issues go overlooked for too long, high stress on Mgmnt team, high shrink, unprofessionalism on dm level including gossip and profanity

    Advice to ManagementAdvice

    Dm's shouldn't be allowed to text you past 10pm. There is too much money being wasted on unused marketing which only clutters our marketing station and damages the signs we really need. Markdowns should be done every two months with more payroll allocation to ensure completeness, because being behind on a task every month only hurts the business and store morale. Give more pog hours or make a new pog with more reasonable moves.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Atlanta, GA
    Former Employee - Assistant Manager in Atlanta, GA

    I worked at Claire's Stores part-time (less than an year)

    Pros

    I like the kids. That's it.

    Cons

    You don't get paid for overtime. They have you work on the clock! For such a small store they require so much of you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Dissatisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key in Dallas, TX
    Former Employee - Third Key in Dallas, TX

    I worked at Claire's Stores part-time (less than an year)

    Pros

    Great people to work with.

    Cons

    Was not promised the hours that I was promised in the Interview.

    Advice to ManagementAdvice

    Hold your managers to their word.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Too much drama and no management in sight

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder in Salt Lake City, UT
    Former Employee - Third Key Holder in Salt Lake City, UT

    I worked at Claire's Stores full-time (less than an year)

    Pros

    This is a good job to get your foot in the door in regards to retail. They teach you to up sell, make customers relations and actually work for your sales. When you work hard it actually shows and you can take pride in that.

    Cons

    Was pretty much told that I can be replaced at anytime but someone younger, cuter and would take less pay. The mangers (regional and store) couldn't care less about in store problems. Such as assistant managers acting the part of managers, stealing sales from other associates sales, gossip, harassment (both sexual and mental).

    Advice to ManagementAdvice

    My suggestion to management would be to listen to your employees when they come to you in confidence with a situation. Not to tell them to get over it and do your job.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Retail is Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores full-time (more than an year)

    Pros

    The environment is always changing, you're always getting new customers so theres always new people

    Cons

    The amount of work they expect based off the pay is horrible, Your store manager and DM don't care about you much.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 4 people found this helpful  

    The worst place I have ever worked in my life

    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Claire's Stores full-time (less than an year)

    Pros

    The other managers were just awesome people. SO helpful and thank God because the DM does NOTHING. She tells you to call them if you have a question. God forbid she has to actually do her job and help a new manager, or anyone for that matter,

    Cons

    No breaks and if you dare have even one speck of food out by the cash wrap because you have been there for going on 6 hours with no bathroom break, no lunch break...nothing, you will be chastised and threatened that you can loose your job. Expected to eat on a closet with a toilet attached and hope to God no one comes into your store and steals from you. Couldn't close the door to pee even. Had to watch mirrors FROM THE TOILET!!!! Amazing right? The DM micro manages everyone, pits them against each other, calls people "weird" and "dumb" and "I don't like them" and some of them she had never even met. Said "I cant stand your crew and I hate your store" Comes in and makes a mess of the store then blames management on this or who ever the poor associate is that is working at the time. Had to pay for my own toilet paper and photo copy paper because when it didnt come in shipment, the DM wanted proof I ordered it, Really no...so that was her concern? Not that I was paying for it myself.

    She never came to pick up damages in my closet of a back room aka the bathroom. Told me my store did not matter in the great scheme of things because it was not her show case store. SO if I needed anything fixed, it may just take a while. My training was a joke. 3 whole days with an awesome manager that did her very best to help me even after I was just thrown into the management position. Yes, only 3 days training people and I was given a store to run! WOW. The DM "maybe" spent a whole 3 hours with me after this actually helping, the rest was her making me feel horrible about my lack of knowledge, even laughing at the way the wall looked. When I asked what she was laughing and, her response was, "Oh nothing, you're just new" Yeah, that was helpful NOT!

    She ran off all of my staff so in the end I was totally screwed so...I walked out. I have never in my life done such an thing and felt so justified. It was horrible, I cant even believe Katy Perry sells her exclusive line of products there. Someone really needs to enlighten her PR department abotu how badly the employees are actually treated at Claires. People are scared to even speak up because regardless, its a job and we all need one. To feel like you could loose your job because you have to eat and don't get a break sometimes ever btw, is just too much stress and aggravation And the constant pitting people against each other is just insane. Drama...the DM was just drama. .

    Too bad. I was so excited when I got this job because I had been a customer for YEARS. Got my daughters ears pierced there too which by the way is another issue! I was never properly trained for that either!!!!!! SO think twice before getting you childs piercing done there! Plus, with the coverage of one person, imagine trying to pierce an infant or toddlers ears "right" with a store full of people!!!! Imagine trying not to get ripped off in the process as well!!!

    Advice to ManagementAdvice

    Upper management needs to actually read and care when a store manager contacts them, which I did and they only tried to contact me once. We missed each other and I tried to respond and after that was ignored. They need to actually have some kind of resource to make sure their DMs are really working and being helpful. Not passing their duties off on the other store managers. I worked for a store that the home office called us all and asked us to rate our DM. CLAIRES YOU NEED THIS BADLY!!!!! Maybe not all were as bad as this one but in the long run, why is it management has an accountability system but the DMs who drive company cars and even refuse to pay mileage by the way when you need to pick product up from another store....why do they not? It makes for the most hostile scary work environment ever because managers are stuck with no one to go to when they are mistreated. Corporate needs to watch their DMS just as close as the numbers they so love to make sure we meet and maybe they would get better results!!!!!

  11.  

    "For the amount of work you do, you don't get paid much."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate/Key Holder
    Former Employee - Sales Associate/Key Holder

    I worked at Claire's Stores full-time (more than an year)

    Pros

    I've worked at Claire's for a year and a half. I started as a sales associate then I got promoted to key holder. The discount is good, and that's about it.

    Cons

    Low pay, bad management. If you want to work here then prepare to do all the work while the managers do nothing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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