Claire's Stores

  www.clairestores.com
  www.clairestores.com
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Claire's Stores Reviews

Updated September 5, 2014
Updated September 5, 2014
305 Reviews
2.6
305 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
65 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 35 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 27 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 30 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 28 reviews)

More Highlights

72 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Too much pressure, too little pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Claire's Stores

    Pros

    The job duties are relatively simple, flexible hours, and there is a great store discount. A decent job if you're putting yourself through college, but not for an actual career.

    Cons

    Though the tasks are easy to do, there are so many that it becomes hard to keep up, especially if the team is slacking, the pay isn't enough for how much pressure is put on you, you're almost always working alone, and upper management is horrible.

    Advice to ManagementAdvice

    Claire's breaks down individual and store sales by time increments. Because of this, one can see how often an employee has or has not been working on a register. The tool allows for district and regional managers to see who is truly working. They really need to look closely at these numbers. I worked at two locations where the store managers stayed on the clock, but were out shopping for any where up to three hours. The paperwork showed that they had no sales for these time spans, and nothing ever came of it. Simply put, they need to pay close attention.

    Neutral Outlook
    No opinion of CEO
  2.  

    Crappy Company

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder
    Former Employee - Third Key Holder

    I worked at Claire's Stores full-time for more than 3 years

    Pros

    It's a good place to start in retail, you meet great people, and its a fun environment.

    Cons

    Poor management. Too much pressure to push for sales when there's not enough business (depending on location) Crappy pay. Everything they train you on is rushed. You are often left alone to run the store so you have to act as a manager and take on all the responsibilities. Too many shoplifting incidents. Very disorganized management.

    Advice to ManagementAdvice

    Take some time to train your employees without rushing. Increase the pay for everything the employees have to deal with.

    Doesn't Recommend
    Neutral Outlook
  3.  

    A love hate relationship

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Claire's Stores

    Pros

    Pay great benefits and holidays

    Cons

    Where do I start, too much tasking no matter how much you get done it's never enough. Horrible management treat you like crap and no matter how many Times you ask an upper level person to help they never do

    Advice to ManagementAdvice

    Treat people to treat how you want to be treated

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  5. 1 person found this helpful  

    Great for Part-Time, Terrible for Full-Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Claire's Stores full-time for more than 5 years

    Pros

    Awesome Store Discount (50% off) and you're always first to know when great sales are about to come up. It's a great starting point for someone who just needs a part-time position to get through High School or College. A very tight knit environment, I was friends with majority of the girls on staff. You get to learn how to pierce ears and I personally had a lot of return customers. The merchandise was cute, and working around kids is extremely fun. The benefits for Full-time positions are decent, they use to be amazing but they've dropped down to a different Insurance program. However, that's about all that's good about it.

    Cons

    Where to start?
    After being promoted to an Assistant Manager, you WILL get a "Manager Carrot" dangled in front of your nose to keep leading you around until you're so tired of "Oh, you'll get a store" that you stop caring about it at all. You'll be subjected to constant ridicule by Corporate and your DM no matter how much you try to please them. Signs will change nearly daily and if you happen to miss one little sign (out of the 30 they decided to have you change 30 minutes before you open), and your DM comes by, you'll get an ear-full. There's never enough hours to go around, and God forbid you get sick because you will very likely be by yourself for your entire eight hour shift without a break. 3rd keys (Part-time) are often put into situations that require Manager decisions, and they're expected to make those decisions with little to no help. Don't expect to ever make much money unless you're a store Manager, I personally have had LESS than a dollar raise in 3 years. Your raises will be based off of the store as a whole, so even if your numbers are phenomenal you will get barely anything (My "biggest" raise was .32 even though my number surpassed Company's)
    Too much is expected from our part-time girls, they barely make over minimum wage and they're expected to base their lives around this company, having many on-call shifts that are mostly not real shifts but are required by Company to be there. There's practically no hours that are given to the store to execute Planograms and floor-sets. We're expected to do about two days worth of work in twelve hours or less after the store is closed, oh and don't go over 40 hours as a Manager or an Assistant or Corporate will have your butt for it! You will be treated like the enemy, so don't try to go out of your way to do the "right" thing or else it might just backfire.

    Advice to ManagementAdvice

    Start listening to your Store Managers and allow them to run their stores based on what's best. Realize that these people that work in your stores are just that; people. We do need time to execute these plans that you send and you need to give stores more hours so that your employees can meet your expectations. Pre-plan your sign changes and give them to the stores when they are complete so that we're not running around changing signs every day because you've changed your mind again. Promote the employees that want to be promoted, don't dangle empty promises in front of them because it gets old very fast.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Poor place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Claire's Stores full-time for more than a year

    Pros

    Great discount, which helps, considering the jewelry will start to turn brown/green after a few times wearing it.

    Cons

    There is no real training and the district manager wants to micro-manage and play favorites. There is no expectation of uniformity throughout the district. The goals and expectations are usually highly unobtainable and the amount of work expected from one individual is impossible.

    Advice to ManagementAdvice

    Having district managers that are very self-involved and critical does not help grow sales and strong leaders.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Optical Illusion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder
    Former Employee - Third Key Holder

    I worked at Claire's Stores part-time for more than a year

    Pros

    Discount.. can honestly say that is all.

    Cons

    Management is subpar.. told to bend over backwards for a subpar store and little to no benefits. Expected to exceed daily goals with little to no traffic in and out of mall.

    Advice to ManagementAdvice

    Listen to current employees and take note of heavy theft.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Awesome customers,poor working conditions

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Atlanta, GA
    Current Employee - Store Manager in Atlanta, GA

    I have been working at Claire's Stores full-time for more than 8 years

    Pros

    50% discount!fun customers, personal days

    Cons

    Payroll,shrink,not enough coverage, too much paperwork

    Advice to ManagementAdvice

    Visit the field, treat all stores equal when it comes to new merchandise

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Good company, terribly DM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Claire's Stores

    Pros

    I became a SM in a MD store. Very fun job if you jewelry. Lots of fun things to do. Good people, if you find them. Really not a bad place if your looking for something to do, there is always something to do.

    Cons

    The district manager does anything she want and if it's not her way she turns I to a child and get mad. She picks favorites, and is completely oblivious to things they are doing because they are her favorite stores. Also she thinks it's ok to cuss (yes F word and everything) you out if you don't do what SHE wants.

    Advice to ManagementAdvice

    Stop favoring someone who clearly isn't doing their job.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Interesting Job.... some pros but many cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Nashua, NH
    Former Employee - Sales Associate in Nashua, NH

    I worked at Claire's Stores part-time for more than a year

    Pros

    Awesome employee discount- although it made spending money within the store easy.

    Cons

    Ear-piercing babies was awful... The management used fear rather than reward. Minimum wage job with inflexible hours as well as not enough hours. Another downside is having to work during holidays- especially Christmas, long hours on the days leading up to Christmas- until 11pm some nights and all shifts you stay standing the whole time.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Typical Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Claire's Stores part-time for less than a year

    Pros

    The work environment was fun at times. The employee discount was great, 50% off! We also received an end of the year bonus.

    Cons

    Management was horrible. Ear piercing babies is soul-crushing. The pay was minimum wage. The hours were sparse and all over the place. Inventory...

    Advice to ManagementAdvice

    Treat your employees with a shred of decency... Being condescending is not appreciated nor is it helpful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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