Claire's Stores

www.clairestores.com

Claire's Stores Reviews

Updated January 17, 2015
Updated January 17, 2015
367 Reviews
2.5
367 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
86 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 46 reviews)

  • Some people might like it here because of the 50% discount for employees in claires and in icing stores (in 31 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 36 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 33 reviews)

More Highlights

86 Employee Reviews Back to all reviews

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  1.  

    Unappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores

    Pros

    Great customers, love the kids. Great discount at both Claire's and Icing. DM is the best manager I ever had, she cares about her whole team, unlike those above her. My team is great.

    Cons

    Upper management (above DM). High expectations, large workload with unrealistic time lines and little payroll to get it all done in. Corporate visits are very fake. Territory VP doesn't say a word to me or my staff and we bust our butts every day in our store. Whirlwind visits of moving fixtures, leaving a mile long list aND then leaving without talking about business, numbers or as much as even a THANK YOU for all your hard work. Unappreciated, insulted and underpaid.

    Advice to ManagementAdvice

    Don't "talk" about how much you appreciate stores and then when you visit them you destroy their self confidence by how rude and condescending you can be. Take more time to develop staff and say "What can I do for you" instead of telling us what you need us to do for you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Terrible management, good pay and annoying kids.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Manager in Citrus Park, FL
    Former Employee - Third Key Manager in Citrus Park, FL

    I worked at Claire's Stores part-time (less than a year)

    Pros

    I love working here I got the chance to run the store by myself, pierce ears and have wonderful conversations with the little girls that came every other day. (Not in a creepy way)
    50% off merchandise
    Pay was great! 9.15 hr

    Cons

    They don't work with your schedule
    If it's a small store you are by yourself most of the time.
    Working with tons of shipment every day.
    Terrible work ethics
    Management worked towards her benefit instead of company benefit. You had to spend more than $20.00 in order to buy anything from the store.

    Advice to ManagementAdvice

    Store managers don't work with you're schedule and treat you like you're stupid. They take Saturdays off and overwork third keys.

    Doesn't Recommend
    Negative Outlook
  3.  

    Opens up doors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Claire's Stores

    Pros

    Creating your own schedules if you are a store manager and it has opened many doors for me especially because I am young. You can gain a lot of experience.

    Cons

    The strategic planning and business model of this company is terrible. I could go on and on about this. Working eight hours with no break, working by yourself with little payroll allocation. I understand that payroll is costly to the company but it would not only deter shoplifters but it would create accountability, specifically when closing. The amount of shrink lost if the payroll allocation was increased would be significantly lessened. I think the company is bringing in a lot of newness with some fresh faces but I don't think enough is being done to re-vamp the image of Claire's. Employees are growing tired. Very very unrealistic expectations for store managers, we aren't super heros but we try really hard to be for the company. Put out shipment, do scheduling, do POG, do markdowns, check all weekly paperwork, reach sales goals, respond to 20 emails, assist customers, do ear piercings all on the sales floor while you are the only one there. Plus, it's your responsibility to keep all employees in line which is difficult if everyone works mostly alone.

    Advice to ManagementAdvice

    Please consult with store managers and employees who are the face of your business to get feedback. 5 training hours to train third key managers, that's it? That is certainly not enough time to train them properly to be key-turned. You cannot expect managers to recruit third keys when we are offering them less than what they can get paid at some fast food restaurants. And the LP department.......please call me back. I've been calling you for three months. Has your 24 hour hotline been out of commission for several years now? If LP is such a big issue, when LP calls are placed especially for potential employee theft, we need an immediate response.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Florence, KY
    Current Employee - Assistant Manager in Florence, KY

    I have been working at Claire's Stores full-time (more than a year)

    Pros

    50% discount
    if you like piercings then piercings others is fun

    Cons

    work long hours alone
    company breaks state law and dosent give breaks to people who work 8 hours every day

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Love the customers and the discount

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Sierra Vista, AZ
    Former Employee - Store Manager in Sierra Vista, AZ

    I worked at Claire's Stores full-time (more than a year)

    Pros

    Working with the customers is the greatest part of this job. Watching the little ones smile after they get their ears pierced or an adult so excited that they found the perfect item to go with their outfit. The discount is amazing.

    Cons

    Work-life balance is very lacking here. Upper management yells at the employees on the floor in front of customers and never praised you for what you did right just criticized you for what you didn't do. Never taking into consideration that there are not enough hours to bring in additional people with the work load you have. The POG was ridiculous! 4 hours and 3 people to complete an entire wall shift is not enough.

    Advice to ManagementAdvice

    Get in the stores and work them do not assume that our employees are not doing anything. If the DM's wold be more involved then just coming to the store once every 6 months they might see the economic shifts that are causing decreases. And if you build your team up instead of tearing them down, dropping morale into the toilet, you might see better results as well. Lastly you should make sure that all policies and procedures are followed uniformly instead of just when you feel like it.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Good for developing experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key in Miami, FL
    Former Employee - Third Key in Miami, FL

    I worked at Claire's Stores part-time (more than a year)

    Pros

    Fun products and good employee discount. I had so many responsibilities in this job that it helped me in getting an even better position in another company with a higher pay.

    Cons

    Upper management is extremely critical. If you're hired as a 3rd key you have all the manager's responsibilities but none of the benefits. It's also hard to move up in the company. There is also a lot of theft so you have to do loss prevention as well. It was quite stressful working there but the real reason I left was because it didn't matter how hard I worked it never was appreciated by upper management.

    Advice to ManagementAdvice

    Be more generous with your employees and offer them a better bonus. Also, it kills morale when the DM leaves angry voice mails for the entire district. If 8 out of 10 stores didn't pass their secret shops do you really think that leaving everyone a mean voicemail is going to inspire them to do better? If you treat your employees as equals rather than lording it over them you will probably have better output from them.

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Puyallup, WA
    Current Employee - Assistant Manager in Puyallup, WA

    I have been working at Claire's Stores full-time (more than 3 years)

    Pros

    Great employee discount that makes it easy to buy their products. Once in a while you get to meet some sweet recurring customers and great coworkers. I have learned about how to run a store and deal with all types of people. This has greatly improved my customer service skills and management abilities.

    Cons

    Trying to advance has been difficult. Asking to be put on a development plan is like pulling teeth. I've been put in charge of the store several times including acting manager for another store. But just can't seem to get made into manager of my own store. It makes it hard to like this company. They have unrealistic goals at times with too many tasks to complete while still asking you to make sales plan and just focus on customers.

    Advice to ManagementAdvice

    Stop expecting miracles. Not everything can always be done on time. Not all sales goals can be met. Make sure your district managers are actually capable of running a district and understand how the store/company works. People new to the Claire's life usually don't fully understand what it's like to run a store because they are always hired from outside the company. That is your downfall. If you hire from inside the company it will tend to succeed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Store manager for 9 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Lafayette, IN
    Former Employee - Store Manager in Lafayette, IN

    I worked at Claire's Stores full-time (more than 8 years)

    Pros

    I enjoyed the discount and ear piercing and having fun with customers and employees. Loved the experience.

    Cons

    I don't know where to begin. .. 1st several years was great but then got new district manager who for 1 makes promises that can't keep them 2 has favorites and discuss issues to others about others.. 3 work alone alot underpaid and never got appreciated for your hard work. Lots of unnecessary drama.4 lots of sign changes and tasks that with no payroll was all on you and was held accountable if not completed which is hard when only 1 person working is ridiculous. I got recruited to another company and when I told District manager she was like ok thanks for letting me know. Like seriously I was there for 9 years and didn't even ask me why I was leaving which shows you they don't care!!! Only recommend this job if u are young and don't have kids and no life...

    Advice to ManagementAdvice

    If a district has a high turnover in ppl you might want to look into district manager.. Also maybe get more hours so ppl will stay.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Claires SM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Fort Worth, TX
    Former Employee - Store Manager in Fort Worth, TX

    I worked at Claire's Stores full-time (more than a year)

    Pros

    Easy to comprehend training for associates
    light workload
    easy to manage business

    Cons

    no values
    weak business analysis
    no leadership from DM's, RM's
    loss prevention takes priority over customer service

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    Over-worked, under-paid, no work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Birmingham, AL
    Former Employee - Store Manager in Birmingham, AL

    I worked at Claire's Stores full-time (more than 3 years)

    Pros

    It's a job and you can gain retail experience if you don't already have any.

    Cons

    Compensation is about $10k less than what you'd make in another retail store. If you are looking for a work-life balance, this is not the place to look. I went to the hospital and was diagnosed with pneumonia and was still made to come to work with a 103 temp and a doctors excuse because the RSM was coming. The work environment is anything but pleasant. You are constantly reminded to avoid having shoplifters, but they don't give enough payroll to staff the locations.

    Advice to ManagementAdvice

    Be realistic with your expectations and your pay. How is a top producing store manager only paid $35k? How are they supposed to run a store with low payroll numbers?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Claire's Stores Photos

Sierra Vista Claires
Katy Perry theme dress day
Ear day!!

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