Claire's Stores

  www.clairestores.com
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Claire's Stores Reviews

Updated August 14, 2014
Updated August 14, 2014
300 Reviews

2.6
300 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Claire's Stores CEO James D. Fielding
James D. Fielding
60 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 35 reviews)

  • Will hire you as a keyholder as long as you have previous retail experience, 50% discount on everything (in 27 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 30 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 28 reviews)

More Highlights

72 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great for Part-Time, Terrible for Full-Time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    Pros

    Awesome Store Discount (50% off) and you're always first to know when great sales are about to come up. It's a great starting point for someone who just needs a part-time position to get through High School or College. A very tight knit environment, I was friends with majority of the girls on staff. You get to learn how to pierce ears and I personally had a lot of return customers. The merchandise was cute, and working around kids is extremely fun. The benefits for Full-time positions are decent, they use to be amazing but they've dropped down to a different Insurance program. However, that's about all that's good about it.

    Cons

    Where to start?
    After being promoted to an Assistant Manager, you WILL get a "Manager Carrot" dangled in front of your nose to keep leading you around until you're so tired of "Oh, you'll get a store" that you stop caring about it at all. You'll be subjected to constant ridicule by Corporate and your DM no matter how much you try to please them. Signs will change nearly daily and if you happen to miss one little sign (out of the 30 they decided to have you change 30 minutes before you open), and your DM comes by, you'll get an ear-full. There's never enough hours to go around, and God forbid you get sick because you will very likely be by yourself for your entire eight hour shift without a break. 3rd keys (Part-time) are often put into situations that require Manager decisions, and they're expected to make those decisions with little to no help. Don't expect to ever make much money unless you're a store Manager, I personally have had LESS than a dollar raise in 3 years. Your raises will be based off of the store as a whole, so even if your numbers are phenomenal you will get barely anything (My "biggest" raise was .32 even though my number surpassed Company's)
    Too much is expected from our part-time girls, they barely make over minimum wage and they're expected to base their lives around this company, having many on-call shifts that are mostly not real shifts but are required by Company to be there. There's practically no hours that are given to the store to execute Planograms and floor-sets. We're expected to do about two days worth of work in twelve hours or less after the store is closed, oh and don't go over 40 hours as a Manager or an Assistant or Corporate will have your butt for it! You will be treated like the enemy, so don't try to go out of your way to do the "right" thing or else it might just backfire.

    Advice to ManagementAdvice

    Start listening to your Store Managers and allow them to run their stores based on what's best. Realize that these people that work in your stores are just that; people. We do need time to execute these plans that you send and you need to give stores more hours so that your employees can meet your expectations. Pre-plan your sign changes and give them to the stores when they are complete so that we're not running around changing signs every day because you've changed your mind again. Promote the employees that want to be promoted, don't dangle empty promises in front of them because it gets old very fast.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Poor place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    Great discount, which helps, considering the jewelry will start to turn brown/green after a few times wearing it.

    Cons

    There is no real training and the district manager wants to micro-manage and play favorites. There is no expectation of uniformity throughout the district. The goals and expectations are usually highly unobtainable and the amount of work expected from one individual is impossible.

    Advice to ManagementAdvice

    Having district managers that are very self-involved and critical does not help grow sales and strong leaders.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Optical Illusion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Third Key Holder
    Former Employee - Third Key Holder

    Pros

    Discount.. can honestly say that is all.

    Cons

    Management is subpar.. told to bend over backwards for a subpar store and little to no benefits. Expected to exceed daily goals with little to no traffic in and out of mall.

    Advice to ManagementAdvice

    Listen to current employees and take note of heavy theft.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Good company, terribly DM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    I became a SM in a MD store. Very fun job if you jewelry. Lots of fun things to do. Good people, if you find them. Really not a bad place if your looking for something to do, there is always something to do.

    Cons

    The district manager does anything she want and if it's not her way she turns I to a child and get mad. She picks favorites, and is completely oblivious to things they are doing because they are her favorite stores. Also she thinks it's ok to cuss (yes F word and everything) you out if you don't do what SHE wants.

    Advice to ManagementAdvice

    Stop favoring someone who clearly isn't doing their job.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Awesome customers,poor working conditions

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  Atlanta, GA
    Current Employee - Store Manager in Atlanta, GA

    Pros

    50% discount!fun customers, personal days

    Cons

    Payroll,shrink,not enough coverage, too much paperwork

    Advice to ManagementAdvice

    Visit the field, treat all stores equal when it comes to new merchandise

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Interesting Job.... some pros but many cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Nashua, NH
    Former Employee - Sales Associate in Nashua, NH

    Pros

    Awesome employee discount- although it made spending money within the store easy.

    Cons

    Ear-piercing babies was awful... The management used fear rather than reward. Minimum wage job with inflexible hours as well as not enough hours. Another downside is having to work during holidays- especially Christmas, long hours on the days leading up to Christmas- until 11pm some nights and all shifts you stay standing the whole time.

    Advice to ManagementAdvice

    N/A

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Typical Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    Pros

    The work environment was fun at times. The employee discount was great, 50% off! We also received an end of the year bonus.

    Cons

    Management was horrible. Ear piercing babies is soul-crushing. The pay was minimum wage. The hours were sparse and all over the place. Inventory...

    Advice to ManagementAdvice

    Treat your employees with a shred of decency... Being condescending is not appreciated nor is it helpful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Claire's Wants You. . . To Work For Nothing! !

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    Pros

    The closeness of the staff is amazing. Your store and district become like a second family. At least mine is. We all look out for each other, give advice, and share ideas to better ourselves and our stores.

    Cons

    Claire's seriously pays their employees the bare minimum..all the other companies I have looked at pay their ASMs more than what I'm making, its ridiculous. Your job responsibilities outweigh your pay grade. They expect you to do miracles with no payroll and then flip when it's not done. Recently we changed health insurance companies and it's more expensive however our pays are not going to compensate the increase...so now I'm actually losing money to bust my butt. Corporate's realty on what goes on and what it's like to work in a store is seriously skewed.

    Advice to ManagementAdvice

    This is mainly for RSMs and up: Before you decide how we should run our stores, actually work in one. You people have no idea what we actually have to deal with. If you want us to deliver the great wall of China, you better be willing to compensate us..for crying out loud your a multi-billion dollar company..pay us like you care about us like you say you do.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10.  

    You're a replaceable cog in the machine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    Pros

    - Most customers are pleasant, but it is a retail environment where respect is still a foreign term. Promotion happens from within whenever possible.
    - Ear piercing can be very rewarding because customers are happy 99.9% of the time with the results.
    - Employee discount is good, but keep in mind, that is part of your pay you are giving back to your employer.
    - Bonuses can be good, but it is all based on increasing profit.

    Cons

    - Working alone for 8 hours (or more) a day without breaks. It is against company policy to sit down, even when customers are not present in the store. This is the main reason for the 1 Star Culture & Values.
    - Ear piercing usually takes at least 5-10 minutes (can be much longer with scared/fussy children,) and it was at times very difficult to keep all customers happy while alone and trying to juggle ringing waiting customers and finishing an ear piercing.
    - Based on the current economy, competition rising in clothing stores, and your location, you may be looking at some quite impossible goals.
    - There is no longer a window cleaning service for either indoor and outdoor stores, and employees are now expected to do this during sales hours.

    Advice to ManagementAdvice

    Take a long, hard look at your treatment of your employees. If they are happy and healthy, they can better sell your products, and they will respect you much more. No one should ever have to go without a regular break on a full shift. No one should ever be considered expendable, even the teens and college students who aren't in it for the long term. By exposing your treatment of your retail staff to them, they could end up being the future corporate employees you never knew you turned away.

    Your competitors have expanded to clothing and big box stores. My superior never took my words to heart when I said this, but when your Q4 Fiscal 2013 report becomes public, officials are spouting exactly what I was saying. Get better market researchers and buyers, expand your horizons. It is not the 1990s anymore.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Underappreciated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    Pros

    Paid time and a half for working over 40 hours a week, 5 personal days a year, 50% discount, currently improving training tools, etc.

    Cons

    They want to hire whoever will work for the least amount of money, poor communication, alone most shifts, sometimes no break, too high of expectations of employees, stopped contributing to 401ks, no work and personal life balance, poor training, would rather hire from outside than promote from within.

    Advice to ManagementAdvice

    Show appreciation of employees, more hours for tasks to balance customer service, higher pay for key holders for better retention, focus on the growth of your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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