Claire's Stores

www.clairestores.com

Claire's Stores Reviews

Updated December 23, 2014
Updated December 23, 2014
367 Reviews
2.5
367 Reviews
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Claire's Stores CEO James D. Fielding
James D. Fielding
86 Ratings

Review Highlights

Pros
  • Awesome employee discount- although it made spending money within the store easy (in 46 reviews)

  • Some people might like it here because of the 50% discount for employees in claires and in icing stores (in 31 reviews)


Cons
  • district manager doesn't care about individuals, just how we make her look (in 36 reviews)

  • Too much tasking without the help of a staff because you are usually working alone (in 33 reviews)

More Highlights

19 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great place to work, especially if you are just starting out in retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Store Manager in Miami, FL
    Former Employee - Store Manager in Miami, FL

    I worked at Claire's Stores

    Pros

    Great benefits, 5 personal days given a year (no other retail company I have worked for has given personal days). As a store manager you get Christmas Eve, New Years Eve and New Years day off (again unheard of in retail). Fun place to work.

    Cons

    There isn't much room for advancement. District Managers oversee about 15-18 stores so there aren't many positions available. They have recently stopped contributing to 401k's.

    Advice to ManagementAdvice

    I thik the management at Claire's is doing a GREAT job. Most of the managers in my district and the neighboring district had been with the company for at least 3 years most of them over 5 years.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    A great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Claire's Stores part-time (less than a year)

    Pros

    Fabulous company. Good training procedures. (Usually) easy to deal with customers. Easy to use tills. Fun to dress to sell.

    Cons

    Not great pay. Babies will occasionally hate you. Hoovering between the towers is the worst (all the stuff falls off, every time. Everything moves every few weeks and you look stupid when you take a customer over to the faking it tower and find hello kitty all over it.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Claires is where I got my start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores

    Pros

    Managment makes sure you are trained to at least standard so that you feel comfortable
    Atmosphere is always a calm one
    Very understanding of person life and time of needed
    If more hours are wanted and your store doesnt have them you have the flexibility of working at another store in the area
    Great Weekend hours

    Cons

    Working alone most of the time
    Customers arent very understanding when prices are raised, or signage is not understandable or confusing (comes with any customer service job though)

    Advice to ManagementAdvice

    Management overall is GREAT! And communication with the stores is above par. Only suggestion would be less vague on signage. Customers get confused and then we end up having to give them a deal that really was not apart of the signed deal and we are losing money over it. Paying customers get really mad over fine print..

    Recommends
    Approves of CEO
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  5.  

    A good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Claire's Stores

    Pros

    Work around schedule. Learn every aspect about retail. Get a raise every 6 months to a year. Laid back more or less.

    Cons

    Alot of shoplifters!!!! Sometimes you get angry mothers in regards to ear piercing (mostly when asked to show an id and if child is under 13 wanting to get cartilage pierced.

    Advice to ManagementAdvice

    Be a little more organized.

    Recommends
    No opinion of CEO
  6. 2 people found this helpful  

    Best Retail Job I've had!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Claire's Stores

    Pros

    Ear Piercing - being a part of such an important day for so many little girls
    Discount
    People - my staff and the upper management are so amazing to work with and work for, I am part of such an amazing team. I have never felt more appreciated at a job than I do working for Claire's. Opportunities - I was given the opportunity to run a top volume store as a brand new store manager (at my previous job I had only ever been an assistant manager) and because of the support I was given and the trust I placed in the company's processes, I was recently named one of the Store Managers of the Year because of my sales results.
    Product - Claire's carries such a variety of merchandise, no matter who walks in your store, you can find something for them.
    Strong foundation - Claire's is a stable, growing company that I feel is a good place to have a career.

    Cons

    I have read on this site a number of people complaining about the lack of hours given to complete tasks, and while I agree to a point, I also believe that working retail is all about time management. Payroll is always a complaint that field managers have, regardless of where in retail you work. But it is a cost, and cost have to be controlled. So where there are managers saying more hours are needed, there are other managers getting it done with the time they are given. I run a top 100 volume store for Claire's and I would like more payroll, yes. But I understand that I need to get my job done in the hours I am given, so I find ways to make that happen.

    Not really a con, but the only thing I can think of.

    Advice to ManagementAdvice

    To field leaders: Hire tough so you can manage easy. Your staff is your resposibility. And your job is sales, so don't complain about your customers, consider difficult customer a challenge and make it your mission to brighten their day. At the end of the day, POG, Markdowns, staffing aside, you are there to make money.

    To corporate level leaders: Show appreciation to those who do a good job for you. Cheer them on, and support them when they need it. People appreciate challenges.

    Recommends
    No opinion of CEO
  7.  

    Excitement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Claire's Stores

    Pros

    The relationship that you build with your customer everyday. Its nothing like having your same customers coming in asking for your assistance.

    Cons

    You get a lot of angry people but that with any company esp retail and recovery of the store at night. Not many cons though.

    Advice to ManagementAdvice

    Some advice to management is listen to your employee, communication is the key to every successful thing, maybe more store meeting.

    Recommends
    No opinion of CEO
  8.  

    is a great store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Claire's Stores

    Pros

    if your friendly and outgoing then claires is the place for you are exactly what we are looking for to advance our sales

    Cons

    long hours and you have to deal with some crabby customers as well as being able to deal with money.

    Recommends
    No opinion of CEO
  9.  

    third key at claire's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Third Key
    Former Employee - Third Key

    I worked at Claire's Stores

    Pros

    Flexible hours, growth potential, great first job, good way to learn how to operate retail store, be knowelegable on trends.

    Cons

    No gratis, but great discount. Have to be 18 or older to be hired, operate registar, or to be alone.

    Advice to ManagementAdvice

    Make it known that it is not mandatory that you have to pierce is to work at claire's, just suggested.

    Recommends
  10.  

    Don't know what other people are talking about...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Third Key
    Current Employee - Third Key

    I have been working at Claire's Stores

    Pros

    I love my job. Love kids, love the discount, and love that if you work your butt off there is possibility to grow with the company! :) I'm not sure what other people are talking about... But my management team is VERY supportive and I love working with them. My store manager is GREAT at her job, and she loves what she does. If anyone in our district has any questions, they call our store. She is excellent at doing the schedules, and works around our schedules. The company told us we needed another Sales Associate, and she told them she wouldn't hire another one because it would take too many hours from the 3rd keys and Assistant Manager. The company gives us close to enough hours for all 5 of us. (Small staff... I like being close to my coworkers, but this could be a con depending on who you are) The district manager visits our store often and gives good feedback, not always positive, but she's very good at telling us negative things in a positive manner. All in all, I love this job. (I had a second job at KMart for a little while, comparatively, this job is about a thousand times better... You have to appreciate what you have.) Also, we do have daily, weekly, monthly, quarterly, and yearly plans, and although sometimes we don't make them, we do get bonuses based on our percentage up from our last year sales. Only management gets the bonuses though. Sorry associates, no bonuses until you get promoted. :(
    Also, if anyone has any questions, ALL THE POLICIES ARE IN THAT BLACK BINDER... GO LOOK THEM UP.

    Cons

    We are expected to greet EVERY customer, no matter if they're homeless or we have all four of our hands full... A lot of work is expected, but as I said above, it IS rewarded. I think (but I'm not positive) there is some inside shrinkage going on in our mall... And I wish we had closer to set schedules, but I love this company so there's not too much to complain about.

    Advice to ManagementAdvice

    I'd have to say... The corporate world is lacking in listening to our district manager in a few departments... Our store would like more hours... But they're not giving it to us... And we've been having problems with shipping things... 1-800-CLAIRES told asked us if we were doing it correctly... Wow... Please don't assume we're stupid. We're telling you we don't like this company. Arg.

    Recommends

Claire's Stores Photos

Sierra Vista Claires
Katy Perry theme dress day
Ear day!!

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