Clarabridge

  www.clarabridge.com
  www.clarabridge.com

Clarabridge Reviews

30 Reviews
3.3
30 Reviews
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Clarabridge Co-Founder & CEO Sid Banerjee
Sid Banerjee
20 Ratings

9 Employee Reviews Back to all reviews

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  1. 4 people found this helpful  

    Awful Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Reston, VA
    Current Employee - Business Analyst in Reston, VA

    I have been working at Clarabridge full-time (more than an year)

    Pros

    People like to talk about the free snacks - but seriously? That's probably the only thing about working there, especially if you like junk food.

    Cons

    The people are awful. Okay, not all of them, but most of them.

    80% are recent college graduates and most probably graduated from college in the past 3 years. They all like to think they are smarter than you when in reality, they are the epitome of all the millenial articles that are being written today.

    Not once in the time i've been working here have I really had an honest conversation with management. They like to talk about the "open-door" policy - but really there is not.

    Advice to ManagementAdvice

    Stop hiring recent college graduates. Hire people with real experience and then actually try to develop them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 5 people found this helpful  

    Work Place that Feels like High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Clarabridge full-time (more than an year)

    Pros

    Free food and drinks, free trip if company goal is met

    Cons

    It feels like high school - bunch of cliques around the office. Or worse yet, a college frat/sorority.

    Too bad for you if don't fit in or not in your 20s and like to party in Arlington. Because that's how you become part of the in crowd.. join their kickball team and go out drinking on Thursday night, so you can't come into work on Friday and come in hungover.

    Recruitment is done for recent college graduate - which mean a bunch of entitled millenials thinking they will get a raise and promotion within 6 months.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Clarabridge (Fit in or GTFO)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee in Reston, VA
    Former Employee - Employee in Reston, VA

    I worked at Clarabridge full-time (less than an year)

    Pros

    Company provides snacks, happy hours and quarterly events

    Cons

    Fit in or Get the F out, literally. If they don't like you..it is inevitable that you will get pushed out, but guess what? There is NOTHING you can do about it.

    Advice to ManagementAdvice

    Take a look at the people you have in "Management" and "Executive" roles and reevaluate if they are actually qualified and capable to be a fair leader who is focused on Clarabridge growing and moving forward, not their own agenda.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 5 people found this helpful  

    Unfair work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clarabridge full-time

    Pros

    Excellent market position and high growth
    CEO and CTO are both very bright and dedicated
    Annual Company Sponsored trip to Caribbean (If sales are met)
    Free fruit and drinks in Kitchen

    Cons

    Clarabridge is in a weird position because it is a in a very hot market. This means the company is growing rapidly and you could probably bring in a small troupe of chimpanzees to manage the company and it would still grow amazingly fast. In fact morale would probably skyrocket because the hands off and spirited management style of chimpanzees would trump the leadership style of Clarabridge middle & senior management. While the dung flinging of the chimps might pose a problem for those of us who fail to befriend the chimps, it would still be an upgrade from the bullying, intimidation, incompetence and pathological lying we face daily. We could train the bobonos to go out to grab our lunches and hand feed us while we work. The chimps could even be enticed to help out marketing so they don't have to work 13.5 hours a day with a daily tribute of cookies and mountain dew.

    Advice to ManagementAdvice

    Identify and start firing your hostile managers and replace them with real leaders

    Seriously just put out one survey to us to see what we think of our managers

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  6. 6 people found this helpful  

    Very poor sales leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Sales - Account Executive in Reston, VA
    Current Employee - Sales - Account Executive in Reston, VA

    I have been working at Clarabridge

    Pros

    Great product - will grow rapidly despite lack of sales strategy
    Some very nice people to work with
    Team environment, most are willing to support you with opportunities
    Start-up culture

    Cons

    Technically sales lead
    Unrealistic technical expectations on sales staff
    Sales management are not from an software or services background
    Boot camp is taken far too seriously
    Parent / child relationships

    Advice to ManagementAdvice

    Replace sales management - Current leaders from recruitment and telco background
    Focus more effort on communicating business value not functions and features
    Greater support to sales required to cover technical elements of the solution

    Doesn't Recommend
    No opinion of CEO
  7. 5 people found this helpful  

    Spiraling out of Control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clarabridge full-time (more than 3 years)

    Pros

    There used to be a lot of reasons to work at Clarabridge but we seem to be going downhill in a big way. Some of the reasons included the people, the environment, company trips, free snacks and drinks (still have these). Now, management huddles in their offices all day and isn't in touch with what we want. The hope of a trip isn't enough anymore for us to want to stay.

    Cons

    The Management team seems more focused on their own needs and how they can force us to believe what they want. There is no one to trust anymore. You never know when you might be fired and they seem to take care of the ones that aren't really doing anything and there are alot of secrets. We used to feel like they cared about what we want but now we know the truth. The Management Team doesn't get along and they all talk to us about each other. CEO is unfocused, isn't in touch with reality and is too nice. Leader of Sales...well, we aren't sure what he does all day. Leader of Services is in a bad mood alot and stomps around. CFO works about 2 hours a day. CTO is the only one worth anything. Most employees are looking for new positions outside the company but hoping they will sell first so we can get what we earned.

    Advice to ManagementAdvice

    Sell the company already

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 6 people found this helpful  

    Broken and Arrogant Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Clarabridge full-time

    Pros

    Free Snacks and Drinks
    Good Technology and Driven CTO
    Good Space in Industry

    Cons

    As other reviewers have stated the Sales Leadership is a joke. High turnover of all Sales compared to other companies.

    Human Capital (HR) is unprofessional. There needs to be more oversight on this team.

    Basic support systems are lacking.

    Other companies offer more money and less hassle.

    Most of the management would not last long in other professional organizations. Do not be fooled by the VP titles. These folks would be first line managers elsewhere.

    Advice to ManagementAdvice

    As stated in other reviews, time to get more professionals to run Clarabridge.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 5 people found this helpful  

    Not a sales-driven company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Acct Executive
    Former Employee - Senior Acct Executive

    I worked at Clarabridge

    Pros

    Product competitive to market. Development receptive to sales input. Successful in spite of themselves, given limited competition.

    Cons

    100% turnover rate in sales team over past 2 years. Senior sales execs have no idea how to sell strategically. Autocrats and technologists that think product sells itself. No appropriate channels provided to sales team to answer concerns or feedback. H.R. adds no value for this purpose. Initial training not sales-oriented, leaving new hires dependent on engineers. No real sales culture or team building.

    Advice to ManagementAdvice

    Professional sales management needed to grow company.

    Doesn't Recommend
  10. 4 people found this helpful  

    Interesting environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Clarabridge

    Pros

    Good product with satisfied customers. Boot camp training provided for all employees that ends with unusual review by management team. Compensation provided is industry standard. CEO is willing to be an evangelist for product, but out of touch with day-to-day management and product issues.

    Cons

    Sales leadership lackluster and uninspiring. Not willing to support remote telecommuters. Too many sales management positions/ layers for small company. Culture does not promote creativity and innovation.

    Advice to ManagementAdvice

    Need professional sales management to take company to next level. Product development lags industry demands and should have more influence over outsources offshore team. Needs more professional HR approach to be relevant in today's workplace. Sales management not dialed in to market reality. Cobbles solution with partner, rather than develops. Needs to develop true SaaS approach.

    Doesn't Recommend

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