Clarabridge Reviews

Updated December 12, 2014
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2.0
7 Reviews
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Clarabridge Co-Founder & CEO Sid Banerjee
Sid Banerjee
32 Ratings

7 Employee Reviews

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  1. 3 people found this helpful

    Turnover!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Clarabridge

    Pros

    Company had some relatively good perks. Convenient office space (next to the metro, right off the toll road), decent pay, formerly they had a company wide yearly trip to a tropical location (as they grew this would inevitably be limited to a "Presidents Club"), tons of snacks/soda, access to a gym (albeit a bit small, but always empty so you could get a good workout in). The CEO is a great leader and a nice guy. I know saying the latter part of that makes him look soft, but he was genuinely a guy you wanted to work hard for because he treated all employees with respect.

    Cons

    There is a total disconnect between the upper management, sans the CEO and a handful of other people (almost all of them outside of sales), and the general employees. It is a case of my way is the right way! Which obviously promotes little to no creativity. The sales story they give is different than reality, and the reason why they have well over 50% turnover on the team this year alone. READ THAT AGAIN! I don't care what you are selling, you are not going to succeed if you cannot keep employees. Sales Management cannot retain them for a reason (which it would be difficult to point to just one, but most of the blame has to fall on them). Lastly no matter what they say, this space is saturated with players both big and small and the F1000 companies they target often prefer to do this in-house which will limit their growth. IF they become a publicly traded company, I would be curious to see their numbers. The amount of customers they say they have vs. the revenue coming in doesn't match. Recruiting does bring in fresh talent....but what company in this area doesn't do this/claim they have the brightest talent working for them.

    Advice to ManagementAdvice

    The CEO/Board will have to address the sales structure. The model they have in place does not work!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Clarabridge Response

    Jan 13, 2015Talent Acquisition Operations Lead

    Clarabridge is proud to provide a positive work environment where creativity and accountability are encouraged. Also, we hear what you’re saying about turnover, but your numbers are off. Our ... More

  2. 1 person found this helpful

    Management is too stretched

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY

    I have been working at Clarabridge full-time (more than a year)

    Pros

    I gained experience in a fast growth area, customer experience management

    Cons

    junior mgt grow into too senior of a position

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Clarabridge Response

    Jan 13, 2015Talent Acquisition Operations Lead

    Clarabridge is proud to be a fast-growth company that promotes impact players into management roles. We’re excited to be making big investments in the professional development of our team in ... More

  3. Poor Management Team to Support Growth of the Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Analyst in Larkspur, CA
    Current Employee - Analyst in Larkspur, CA

    I have been working at Clarabridge full-time (less than a year)

    Pros

    I was able to learn about the hospitality industry via daily interactions with clients. There are some exciting changes and sale successes happening to the company.

    Cons

    Boring work, cubicle atmosphere and sometimes hard to make it through the day, juggling between multiple hats - set up platform, answer phone calls and respond to tickets. Every minute detail on the platform has to set up through 20+ internal web-based tools.

    Management does not show enough appreciation to hardworking employees and is cheap on salary. No bonus and promotion.

    Many employees went online shopping and Facebook during work.

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5. Unreliable Management and too much work load

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Clarabridge full-time (more than a year)

    Pros

    There are "some" nice people that you can rely on during working hours but that's about it

    Cons

    Way too much work load.
    Unprofessional management
    Hire and fire attitude
    Unreliable technology
    Slow platform

    Advice to ManagementAdvice

    Upgrade your products so we don't have to lie to our clients

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 5 people found this helpful

    We can't keep operating this way....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources/Administrative in Reston, VA
    Current Employee - Human Resources/Administrative in Reston, VA

    I have been working at Clarabridge full-time (more than a year)

    Pros

    Free snacks, great location and that's about it

    Cons

    If you don't fit in with the popular group, they will not make you feel welcome at all. Great product but their are too many chiefs that lack management experience. HR dept is not compliant and if only if there was an audit oh boy would there be fines. You can't just carry a title and not be ethical.

    Advice to ManagementAdvice

    The Board not the CEO needs to reevaluate their senior mgmt. This company is not an EOE. If tjey don't like you based on how you look, you will not get the job. Too much office chit chatter. Paying high salaries doesn't cut it. It is about morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful

    Changes need to happen if this company wants to continue to grow and thrive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Reston, VA
    Former Employee - Business Analyst in Reston, VA

    I worked at Clarabridge full-time

    Pros

    Company happy hours, Philanthropy events, snacks

    Cons

    Management has their favorites and if you aren't one of them don't count on getting a promotion or raise. Not much room for growth.

    Advice to ManagementAdvice

    Lead by example and be fair.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful

    Suffers from morale issues; unfair/unequal treatment of employees overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Executive in Reston, VA
    Former Employee - Sales Executive in Reston, VA

    I worked at Clarabridge

    Pros

    Clarabridge has little competition right now so they are able to grow the business more easily. Their numbers are great because there is very little head-to-head competition, so customers looking for customer experience management solutions won't find too many beyond Clarabridge.

    Cons

    If a more formidable competitor were to evolve in this space, their sales would absolutely suffer. Also this company has a kind of distant management style that's hard to warm up to. There's a lot of "rah-rah-rah" going on but it just doesn't feel real. Also, in sales, they use an industry vertical approach, which means some sales reps will naturally be more successful than others. (I.e., retail eats up customer experience measurement tools, so the person managing the retail vertical will enjoy a higher degree of success, receive more accolades and get promoted more often than the poor (but equally-qualified) schmo responsible for the same number on a more challenging, difficult vertical.)

    Advice to ManagementAdvice

    Treat your employees equally. Correct unbalanced challenges. Be genuine with your support and concern. Hire executive-level people who really care. Empower them to ensure the morale is high on the sales team. Kick jerks to the curb.

    Doesn't Recommend

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