Clarabridge Reviews

Updated October 21, 2014
Updated October 21, 2014
31 Reviews
3.5
31 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Clarabridge Co-Founder & CEO Sid Banerjee
Sid Banerjee
21 Ratings

4 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Management is too stretched

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY

    I have been working at Clarabridge full-time (more than an year)

    Pros

    I gained experience in a fast growth area, customer experience management

    Cons

    junior mgt grow into too senior of a position

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 4 people found this helpful  

    We can't keep operating this way....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources/Administrative in Reston, VA
    Current Employee - Human Resources/Administrative in Reston, VA

    I have been working at Clarabridge full-time (more than an year)

    Pros

    Free snacks, great location and that's about it

    Cons

    If you don't fit in with the popular group, they will not make you feel welcome at all. Great product but their are too many chiefs that lack management experience. HR dept is not compliant and if only if there was an audit oh boy would there be fines. You can't just carry a title and not be ethical.

    Advice to ManagementAdvice

    The Board not the CEO needs to reevaluate their senior mgmt. This company is not an EOE. If tjey don't like you based on how you look, you will not get the job. Too much office chit chatter. Paying high salaries doesn't cut it. It is about morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Changes need to happen if this company wants to continue to grow and thrive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Reston, VA
    Former Employee - Business Analyst in Reston, VA

    I worked at Clarabridge full-time

    Pros

    Company happy hours, Philanthropy events, snacks

    Cons

    Management has their favorites and if you aren't one of them don't count on getting a promotion or raise. Not much room for growth.

    Advice to ManagementAdvice

    Lead by example and be fair.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 4 people found this helpful  

    Suffers from morale issues; unfair/unequal treatment of employees overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Sales Executive in Reston, VA
    Former Employee - Sales Executive in Reston, VA

    I worked at Clarabridge

    Pros

    Clarabridge has little competition right now so they are able to grow the business more easily. Their numbers are great because there is very little head-to-head competition, so customers looking for customer experience management solutions won't find too many beyond Clarabridge.

    Cons

    If a more formidable competitor were to evolve in this space, their sales would absolutely suffer. Also this company has a kind of distant management style that's hard to warm up to. There's a lot of "rah-rah-rah" going on but it just doesn't feel real. Also, in sales, they use an industry vertical approach, which means some sales reps will naturally be more successful than others. (I.e., retail eats up customer experience measurement tools, so the person managing the retail vertical will enjoy a higher degree of success, receive more accolades and get promoted more often than the poor (but equally-qualified) schmo responsible for the same number on a more challenging, difficult vertical.)

    Advice to ManagementAdvice

    Treat your employees equally. Correct unbalanced challenges. Be genuine with your support and concern. Hire executive-level people who really care. Empower them to ensure the morale is high on the sales team. Kick jerks to the curb.

    Doesn't Recommend

Work at Clarabridge? Share Your Experiences

Clarabridge

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.