Clearwire Reviews

Updated July 8, 2015
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Clearwire President & CEO Erik Prusch
Erik Prusch
5 Ratings

Pros
  • good pay and benefits for employees (in 5 reviews)

  • Management at least pretends to be interested in creating a fun work environment (in 7 reviews)

Cons
  • Work/Life balance was hard when we were all working towards a common goal (in 19 reviews)

  • most quit because of the long hours without overtime compensation (in 5 reviews)

More Pros and Cons

45 Employee Reviews

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  1. ...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You were able to offer anything you wanted to save a customer which, in turn, gave you great opportunities for commission.

    Cons

    We should all know the cons of working at a call center. It is pretty consistent across the board, I'd say.


  2. experience at clear

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The pay was reasonably well

    Cons

    Management was not very clear


  3. Good Environment, Great Potential, Bad Execution, Incompetent Senior Management

    Former Employee - Technical Care Representative in Milton, FL
    Former Employee - Technical Care Representative in Milton, FL

    I worked at Clearwire full-time (Less than a year)

    Pros

    I took a position as a Technical Customer Care Rep (web chat) because I'd been out of work for quite a while and I needed a job. While the job was well below my skills and experience level, every single person who worked there was super friendly and eager to help customers if they could and I enjoyed my time there. The people were great and for the most part, it had a very "we're all family" feel. The pay was low but in a down economy, any decent job was better than no job.

    Cons

    I had been assured that there would be opportunities for me to advance up into a position that better suited me but after a few months it became apparent that the call center was on borrowed time and that a lot of very good people were going to find themselves looking for another job soon. Fortunately, an opportunity came up for me to take another position just as Clearwire began transitioning its call center operations to the Philippines. Sadly, many of my former coworkers were not so lucky and close to 500 jobs that were desperately needed in the area were now gone. This happened despite all of the incentives that Clearwire had been given by local government to get them to open the facility in the first place.

    Advice to Management

    Remember that your front line customer service rep's are the people who assist your customers and with no customers, you have no business. You cannot hang them out to dry and expect to succeed.


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  5. bad compan no longevity

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    flexible shifts, cool technology, great customers

    Cons

    leadership, pay, training, career grwoth


  6. Indirect Account Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Indirect Account Executive in Cleveland, OH
    Former Employee - Indirect Account Executive in Cleveland, OH
    Neutral Outlook

    I worked at Clearwire full-time (Less than a year)

    Pros

    Goals were set for you to attain. There is more time spent in the field helping prepare your resellers to be successful. Good pay for the limited time employed.

    Cons

    You could be a part of the numbers game. Once a market is set up they let all of the local people they hired go. Longer than normal work hours.


  7. mismanaged

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Indirect Account Executive in New York, NY
    Former Employee - Indirect Account Executive in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I worked at Clearwire full-time (More than a year)

    Pros

    technology was in forefront of wireless data.

    Cons

    management couldnt get out of its own way.

    Advice to Management

    hire wireless people not telecom


  8. Lots of turn over

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at Clearwire full-time (More than 5 years)

    Pros

    Had high pay ranges for people that had been there a long time. The people that stayed after the merger with Sprint were the best of the best.

    Cons

    Lack of management through the executive level. We needed more focused leadership on moving the company forward, instead of just waiting to be sold. Extremely high turn over for executives and VP level.


  9. Helpful (1)

    Had a chance to be a great company but burned through the money

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Austin, TX
    Former Employee - Director in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Clearwire full-time (More than 3 years)

    Pros

    Pay Benefits Forward thinking Company thought outside the box in Marketing Great Staff

    Cons

    No chance to move up Micro managed Too many reports Upper Management did not commuinicate their plans

    Advice to Management

    Stop and think about what your objectives are when Launching a Market


  10. Helpful (1)

    If You're Used To The "Extremely" Aggressive Sales Person Type

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clear Sales Representative in Baltimore, MD
    Former Employee - Clear Sales Representative in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Clearwire part-time (Less than a year)

    Pros

    -When one first starts, the schedule is very flexible -Ok pay (started me at 10.50/if You're a student perhaps like myself)

    Cons

    -The companies' main concern is you selling the product even if it involves not FULLY informing the customer (reminds me of the so called "crazy car sales men" tactics) -The company snatches up anybody they can since their employees tend to drop like flies -No kiosk, they expect you to hound down as many people as you can in whichever Best Buy location you are assigned to -Befriending Bestbuy employees is assumed to "new" employees -Inconsistency in scheduling/location (basically if you're expected to be compensated for your gas, you better make that daily 3 sales) -It just all seemed unprofessional to me...if you are referred or offered by anybody I suggest you RUN, If ANYBODY is happy in this company it is because they are comfortable being pushy & have moved up sporadically somehow (if that makes any sense?) -Promotes growth, but that's only if you SELL SELL SELL -OH, your "trainer" usually isn't properly informed their "trainee" is coming - I walked into Best Buy with the most utter confusion as to how I could find my trainer, Until I spotted her with a "Clear" shirt at the geek squad station, or should I say "hanging off" the side of the geek squad station.. sad -Also if you're looking for steady pay? Seriously RUN

    Advice to Management

    Please THOROUGHLY inform future employees as to what they're getting into exactly. Let them know they are going to be standing in the middle of a Best Buy basically "Hustling to death". There isn't even a station people can be aware of. The clear product is stuck in a corner of the laptop aisle. I never went back after the first day. I immediately applied at the mall seasonly, until I find something better. Just horrible.


  11. Needs new management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Seattle, WA
    Former Employee - Account Executive in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Clearwire full-time (More than a year)

    Pros

    Great base, benefits, and necessary supplies to work territory

    Cons

    Micro management, no sense of direction from management of how to sell the item. long hours. They want you to work from 8am - 9pm M-F, and even the weekends. High turn over rate for Business Development Account Executive and even Management. I had 6 new managers in less than a year. Product is only for the below average user. Your mainly targeting people with dial up connections.

    Advice to Management

    Less micro- management,



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