Cleveland Clinic

  www.clevelandclinic.org
  www.clevelandclinic.org

Cleveland Clinic Reviews

Updated December 14, 2014
Updated December 14, 2014
369 Reviews
3.4
369 Reviews
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Cleveland Clinic Chairman, President, and CEO Toby Cosgrove
Toby Cosgrove
234 Ratings

Review Highlights

Pros
  • We have great benefits including great health care coverage (in 28 reviews)

  • Good benefits, flexible schedule, lots of jobs, tuition reimbursement, room for growth (in 23 reviews)


Cons
  • Also, there is a contradiction between stated work/life balance goals and real expectations (in 7 reviews)

  • You have to pay for parking, which is the only way unless you live on a bus route (in 5 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Surreal. Getting too big too fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Service Representative in Independence, OH
    Former Employee - Patient Service Representative in Independence, OH

    I worked at Cleveland Clinic

    Pros

    In the beginning benefits, but that changed quick.

    Cons

    Horrible middle management. Very unprofessional and incompitant HR. Extremely understaffed. Work was too excessive with inadequate staffing. Dirty work tactics. No privacy, everyone in my department knew what was going on in my personal life because my manager had no sense of privacy towards employees. I learned when I was on medical leave that my employess would discuss my personal buisness in our staff meetings. If you work in an environment where confidentiality is stressed why can't you practice this with your employees. This was brought to the attention of HR only for the manager to be called to HR, then the manager come back to yell at me after the discussion with HR. Way to go HR, you were trained well. It's all buisness and politics with the clinic. The true workers get dumped on and the horrible ones get away with murder.

    Advice to ManagementAdvice

    Actually train managers to be mangers. Stop letting all the horrible workers get away with laziness and reward the compitant ones. Don't discuss one employees personal buisness with all other employees. We work in a buisness where we stress confidentiality so start practicing that yourselves.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Biased

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Secretary III in Cleveland, OH
    Former Employee - Medical Secretary III in Cleveland, OH

    I worked at Cleveland Clinic full-time (more than 10 years)

    Pros

    Salary was good to me.

    Cons

    Office culture was imbalanced. Time off policies were not equally managed. Leadership less than quality. No place for advancement even WITH a degree.

    Advice to ManagementAdvice

    Treat employees like you value them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Disaster..think you're being hired by the best..then the truth sets in!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician in Cleveland, OH
    Former Employee - Technician in Cleveland, OH

    I worked at Cleveland Clinic full-time (more than an year)

    Pros

    Tuition reimbursement. Some of your colleagues are good people.

    Cons

    Benefits are not all that great...you have a sizable co-pay even for CCF doctors. Management in my department was worthless and being pummeled by insolent staff. I never met an hourly employee that still liked there job.

    Advice to ManagementAdvice

    Start fresh..get rid of the weak upper management and hire happy people.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    HIM Coder Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HIM Coder Trainee in Cleveland, OH
    Former Employee - HIM Coder Trainee in Cleveland, OH

    I worked at Cleveland Clinic full-time (less than an year)

    Pros

    None, HIM should focus of obtaining a process where they could screen potential coders other than HR. Along with having a broader qualifications to being a coder such as prior clinical experience as allied health professional or MD/DO knowledge set should be considered experience for being an HIM Coder I, I, II, or IV.

    Cons

    Low pay. Based upon cost of living and commuting. HR wants certain individuals to only work for 12.45$/hr?!?!?!?!?!?!
    What is the point of acquiring higher education when I can work elsewhere for the same amount and be GM at a restaurant chain? CCF gains monetary funds from various sources yet can not fairly compensate their coding department?

    Advice to ManagementAdvice

    Give everyone a chance not who HR think is a good "fit". Hiring MGMT should conduct hiring screening which probably would shorten the time for job applicants seeking employment a faster process.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Don't be fooled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cleveland Clinic full-time (more than 3 years)

    Pros

    If you are a physician, the effort it takes to become an MD is acknowledged in every aspect of the culture. It is an MD dominanted-- and specifically surgically dominated-- institution

    Cons

    1. All the downsides of bureaucracy, yet none of the benefits of job security one would normally have in large institutions (no tenure-- contract is only one year appointment at most)
    2. No upward trajectory, especially for non-MD employees-- annual raises are capped @3%
    3. Not an academic medical center-- research and teaching are actively discouraged
    4. Nobody has an incentive to do their job

    Advice to ManagementAdvice

    Surgeons should not be CEOs. If the CEO must be an MD, require the MD to have an MBA or executive training. The MD mindset is the isntitutions greatest strength clinically, and its greatest weakness from a management perspective.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Horrible

    Former Employee - Patient Service Representative in Cleveland, OH
    Former Employee - Patient Service Representative in Cleveland, OH

    I worked at Cleveland Clinic full-time (more than an year)

    Pros

    I found no pros during the length of my employment!

    Cons

    Had to seek legal advice to deal with management

    Advice to ManagementAdvice

    Treat employees the way you would want to be treated!

  8.  

    disorganized and poor attention to patients' needs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HIM ROI in Weston, FL
    Current Employee - HIM ROI in Weston, FL

    I have been working at Cleveland Clinic full-time (more than 3 years)

    Pros

    You receive a steady pay, PTO and insurance.

    Cons

    Disorganized in procedures and poor communication throughout hospital and clinic. Nobody is on the same page from department to department.
    Lack of genuine patient concerns and quality care. Not enough personnel and work overload.

    Advice to ManagementAdvice

    Need accurate and consistent communication throughout the clinic and hospital. Train all front desk and registration staff to be more knowledgeable on different procedures of departments. Have a list for them instead of giving misinformation. Every department head needs to be up to date with all policies and procedures. Keep them updated to any changes made and pass the information down the ladder.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    Nine years just like Alice--through the Looking Glass

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at Cleveland Clinic full-time (more than 8 years)

    Pros

    Job security is pretty good. Rules are on a "case-by-case basis" so if your boss likes you....

    Cons

    Totally Liberal organization. All terms used today are re-defined tomorrow if it benefits them. Rules are on a "case-by-case basis" so if your boss doesn't like you, or needs a scapegoat.... Raises are small and delayed (unless you are an MD or upper management).Egos are at full tilt.

    Advice to ManagementAdvice

    It won't help they don't listen to anyone--not even each other.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    Not worthy of its reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Level Administrator in Cleveland, OH
    Current Employee - Senior Level Administrator in Cleveland, OH

    I have been working at Cleveland Clinic full-time (more than 5 years)

    Pros

    talented, smart people in medical field, interesting work and the ability to challenge yourself

    Cons

    Bad behavior, HR violations abound, double standard for surgeons and well known docs. Women and minorities treated differently. harassment is overlooked if a physician in power does it. No accountability for leadership to adhere to its own rules.

    Advice to ManagementAdvice

    Start at the top. If the CEO doesn't follow the rules, no one else will. Abusive behavior to subordinates trickles down. Ruling by fear does not create loyalty.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    the dollar, not the patient or worker, is the bottom line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Technician in Cleveland, OH
    Former Employee - Clinical Technician in Cleveland, OH

    I worked at Cleveland Clinic full-time (more than 10 years)

    Pros

    great physisians and technology and workers.

    Cons

    horable leadership.unrealistic rules and regulations

    Advice to ManagementAdvice

    remenber that the patients and workers are the ones who make thie clinic work. without them you would not have a hospital.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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