Cleveland Clinic Reviews

Updated July 21, 2014
Updated July 21, 2014
318 Reviews

3.7
318 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cleveland Clinic Chairman, President, and CEO Toby Cosgrove
Toby Cosgrove
209 Ratings

Review Highlights

Pros
  • We have great benefits including great health care coverage (in 23 reviews)

  • Good benefits, flexible schedule, lots of jobs, tuition reimbursement, room for growth (in 21 reviews)


Cons
  • Also, there is a contradiction between stated work/life balance goals and real expectations (in 6 reviews)

  • You have to pay for parking, which is the only way unless you live on a bus route (in 5 reviews)

More Highlights

21 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Don't be fooled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cleveland Clinic full-time for more than 3 years

    Pros

    If you are a physician, the effort it takes to become an MD is acknowledged in every aspect of the culture. It is an MD dominanted-- and specifically surgically dominated-- institution

    Cons

    1. All the downsides of bureaucracy, yet none of the benefits of job security one would normally have in large institutions (no tenure-- contract is only one year appointment at most)
    2. No upward trajectory, especially for non-MD employees-- annual raises are capped @3%
    3. Not an academic medical center-- research and teaching are actively discouraged
    4. Nobody has an incentive to do their job

    Advice to ManagementAdvice

    Surgeons should not be CEOs. If the CEO must be an MD, require the MD to have an MBA or executive training. The MD mindset is the isntitutions greatest strength clinically, and its greatest weakness from a management perspective.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Horrible

    Former Employee - Patient Service Representative  in  Cleveland, OH
    Former Employee - Patient Service Representative in Cleveland, OH

    I worked at Cleveland Clinic full-time for more than a year

    Pros

    I found no pros during the length of my employment!

    Cons

    Had to seek legal advice to deal with management

    Advice to ManagementAdvice

    Treat employees the way you would want to be treated!

  3.  

    disorganized and poor attention to patients' needs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HIM ROI  in  Weston, FL
    Current Employee - HIM ROI in Weston, FL

    I have been working at Cleveland Clinic full-time for more than 3 years

    Pros

    You receive a steady pay, PTO and insurance.

    Cons

    Disorganized in procedures and poor communication throughout hospital and clinic. Nobody is on the same page from department to department.
    Lack of genuine patient concerns and quality care. Not enough personnel and work overload.

    Advice to ManagementAdvice

    Need accurate and consistent communication throughout the clinic and hospital. Train all front desk and registration staff to be more knowledgeable on different procedures of departments. Have a list for them instead of giving misinformation. Every department head needs to be up to date with all policies and procedures. Keep them updated to any changes made and pass the information down the ladder.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Nine years just like Alice--through the Looking Glass

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Cleveland, OH
    Former Employee - Anonymous Employee in Cleveland, OH

    I worked at Cleveland Clinic full-time for more than 8 years

    Pros

    Job security is pretty good. Rules are on a "case-by-case basis" so if your boss likes you....

    Cons

    Totally Liberal organization. All terms used today are re-defined tomorrow if it benefits them. Rules are on a "case-by-case basis" so if your boss doesn't like you, or needs a scapegoat.... Raises are small and delayed (unless you are an MD or upper management).Egos are at full tilt.

    Advice to ManagementAdvice

    It won't help they don't listen to anyone--not even each other.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    Not worthy of its reputation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Level Administrator  in  Cleveland, OH
    Current Employee - Senior Level Administrator in Cleveland, OH

    I have been working at Cleveland Clinic full-time for more than 5 years

    Pros

    talented, smart people in medical field, interesting work and the ability to challenge yourself

    Cons

    Bad behavior, HR violations abound, double standard for surgeons and well known docs. Women and minorities treated differently. harassment is overlooked if a physician in power does it. No accountability for leadership to adhere to its own rules.

    Advice to ManagementAdvice

    Start at the top. If the CEO doesn't follow the rules, no one else will. Abusive behavior to subordinates trickles down. Ruling by fear does not create loyalty.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    the dollar, not the patient or worker, is the bottom line

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clinical Technician  in  Cleveland, OH
    Former Employee - Clinical Technician in Cleveland, OH

    I worked at Cleveland Clinic full-time for more than 10 years

    Pros

    great physisians and technology and workers.

    Cons

    horable leadership.unrealistic rules and regulations

    Advice to ManagementAdvice

    remenber that the patients and workers are the ones who make thie clinic work. without them you would not have a hospital.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Disconnect between management and hourly employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician  in  Cleveland, OH
    Former Employee - Technician in Cleveland, OH

    I worked at Cleveland Clinic full-time for more than a year

    Pros

    Enormous institution so many opportunities exist

    Cons

    Management is totally out of touch with hourly employees, they don't car, they will fire you and hire someone who will not complain

    Advice to ManagementAdvice

    Clean house, start over with management that actually cares

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Go carefully, hourly employees are not treated too well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Technologist  in  Cleveland, OH
    Former Employee - Medical Technologist in Cleveland, OH

    I worked at Cleveland Clinic full-time for more than a year

    Pros

    Large organization, can move laterally as well as vertically

    Cons

    As with many mammoth companies, the smaller the cog, the more likely it will be over used and abused. There are no unions, thus no protection for hourly employees. Management in the different departments can be variable...terrible in the department in which I worked.

    Advice to ManagementAdvice

    Treat your hourly employees better and allow unions.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Cleveland Clinic Bullies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrator  in  Solon, OH
    Current Employee - Administrator in Solon, OH

    I have been working at Cleveland Clinic full-time for more than 10 years

    Pros

    High quality care access to latest and greatest technology

    Cons

    Leadership uses their position of power to bully strong employees. They do not like leaders to have an opinion. It is a MD hospital. They have the Serving Leader mantra but do not role model this behavior. The HR department is fearful to take on senior leadership and instead removes strong leadership.

    Advice to ManagementAdvice

    Replace COO, CEO's and Presidents. I was a VP of Cancer Services and am now an Administrator. I was forced out of my role.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    NOT a "Best Place to Work"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nurse Practitioner  in  Cleveland, OH
    Former Employee - Nurse Practitioner in Cleveland, OH

    I worked at Cleveland Clinic part-time for more than 10 years

    Pros

    Wonderful patients and innovative technology to care for them.

    Cons

    Management very disconnected from the workforce and make bad decisons about how they treat long term, loyal employees.

    Advice to ManagementAdvice

    Treat your employees how you would like to be treated, not hoe your bosses are treating you!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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