Cleveland Clinic Reviews

Updated April 14, 2015
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Cleveland Clinic Chairman, President, and CEO Toby Cosgrove
Toby Cosgrove
20 Ratings

28 Employee Reviews

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  1. Burn out, dysfunctional place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Appointment Center Representative in Solon, OH
    Former Employee - Appointment Center Representative in Solon, OH

    I worked at Cleveland Clinic full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Health Benefits, PTO when you can use them.

    Cons

    We had to answer the phones with "Can I schedule you an appointment for today?" when we darn well KNEW that we could not get them an appointment "today". This was never explained in any ad, billboard or letter to patients. We would get screamed at when we'd say "sorry, I don't have an appointment until 3 months from now".

    Coworkers would refuse to take calls, which would go back into rotation and go to the next agent. A handful of agents would be doing the work of a full call center.

    Non-stop calls all day long. Sometimes there would be 50-60 calls holding. Majority of people went home at 5pm; however, calls would flood in during that time.

    Vacation request would never get approved or go into a "black hole". I was refused vacation time to extend my time away from work and the state to attend a FUNERAL. I had to bring this issue up to my boss's boss to get approval.

    Was told that holidays would be rotated out, only to be told "well if your work day falls on a holiday, then you work it".

    Not aligned with the rest of CCF, it felt like I was working for a company that works FOR CCF.

    Advice to Management

    Abolish the call center and go back to having the office schedule appointments.

  2. Administrative Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Mayfield Heights, OH
    Current Employee - Administrative Assistant in Mayfield Heights, OH

    I have been working at Cleveland Clinic full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Excellent benefit package, great perks for employees

    Cons

    The culture is one of deceit, manipulation, intimidation, coercion and threats. There is no such thing as employee engagement.

    Advice to Management

    Hire some HR personnel that actually have some marketable skills. Right now their only capacity is that of company spy.

  3. Bamboozled

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Certified Pharmacy Technician in Cleveland, OH
    Former Employee - Certified Pharmacy Technician in Cleveland, OH

    I worked at Cleveland Clinic full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you like stacking up hours on your check, they're great for that. You constantly stay over

    Cons

    Management is verbally abusive. Obvious favoritism amongst the higher ups.

    Advice to Management

    Address the issues in your pharmacies before hiring anyone else. Might be able to decrease the turnover rate

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  5. Helpful (1)

    I interned at the Cleveland Clinc. I was not impressed how management handled themselves and quite frankly glad it ended

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern

    I worked at Cleveland Clinic as an intern (less than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    World class health care and high standard of work to be performed. Really beautiful buildings and real estate.

    Cons

    I felt the culture was uptight and very cut throat. The culture really puts the unnecessary fear into people.

    Advice to Management

    Put your egos aside. Slow the growth and focus on what you already have. Treat all of your employees with respect regardless of the letters after one's name.

  6. Helpful (1)

    Doctors run the show, and they can be nasty.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Cleveland, OH
    Former Employee - Project Manager in Cleveland, OH

    I worked at Cleveland Clinic full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    People are lazy, so you don't have to work too hard to keep up. For those who are motivated and naturally bright it is a cake walk.

    Cons

    Terrible management, HR turns back on harassment, limited potential for career advancement.

    Advice to Management

    Be more forthcoming in job interviews, if a position has limited potential for growth and will be marginalized, do not oversell.

  7. Started out good but is progressively getting bad. Its bad enough to look for another job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - PSR
    Current Employee - PSR

    I have been working at Cleveland Clinic

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    There are some great coworkers at my job.

    Cons

    Low pay and cannot take time off even if you have vacation saved. Company only care about higher ups. no consideration for font line workers. Always SHORT STAFFED. Hiring freeze even though many psr's have left.
    Points for being out sick (they don't want you there if you r sick) unless your best friends with the work leaders.
    Very stressful, not because of hard work but because of Team leads and Clerical manager.

    Advice to Management

    Hire more clerical people this is your front line and should not always be stressed. Get a clue its just a job not your life. no work life balance. Even if a career opportunity arises your boss blocks you from getting it so they don't lose a good worker.

  8. Helpful (1)

    Unethical and morally corrupt leadership practices and behaviors.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrator
    Former Employee - Administrator

    I worked at Cleveland Clinic full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I do not see anything positive about the environment for employees working at the Cleveland Clinic.

    Cons

    The Executive leadership allows their own executive leaders to not model the Values behaviors that the employees are asked to model. The CEO allows some executive leaders to bully and harass to get effective results. These leaders do not follow any policies with regard to employee rights, your opinion counts, non-punitive environment when speaking up for supporting fellow employees or doing what is best for the patient. These leaders demonstrate morally corrupt behaviors and actions. I could write a "best seller" book on my experiences at the Cleveland Clinic.

    Advice to Management

    Model what you preach and behavior standards you hold employees to. Stop protecting longevity leaders just because they have been there 30 plus years.

  9. Helpful (1)

    Surreal. Getting too big too fast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Patient Service Representative in Independence, OH
    Former Employee - Patient Service Representative in Independence, OH

    I worked at Cleveland Clinic

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    In the beginning benefits, but that changed quick.

    Cons

    Horrible middle management. Very unprofessional and incompitant HR. Extremely understaffed. Work was too excessive with inadequate staffing. Dirty work tactics. No privacy, everyone in my department knew what was going on in my personal life because my manager had no sense of privacy towards employees. I learned when I was on medical leave that my employess would discuss my personal buisness in our staff meetings. If you work in an environment where confidentiality is stressed why can't you practice this with your employees. This was brought to the attention of HR only for the manager to be called to HR, then the manager come back to yell at me after the discussion with HR. Way to go HR, you were trained well. It's all buisness and politics with the clinic. The true workers get dumped on and the horrible ones get away with murder.

    Advice to Management

    Actually train managers to be mangers. Stop letting all the horrible workers get away with laziness and reward the compitant ones. Don't discuss one employees personal buisness with all other employees. We work in a buisness where we stress confidentiality so start practicing that yourselves.

  10. Helpful (1)

    Biased

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Secretary III in Cleveland, OH
    Former Employee - Medical Secretary III in Cleveland, OH

    I worked at Cleveland Clinic full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Salary was good to me.

    Cons

    Office culture was imbalanced. Time off policies were not equally managed. Leadership less than quality. No place for advancement even WITH a degree.

    Advice to Management

    Treat employees like you value them.

  11. HIM Coder Trainee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - HIM Coder Trainee in Cleveland, OH
    Former Employee - HIM Coder Trainee in Cleveland, OH

    I worked at Cleveland Clinic full-time (less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    None, HIM should focus of obtaining a process where they could screen potential coders other than HR. Along with having a broader qualifications to being a coder such as prior clinical experience as allied health professional or MD/DO knowledge set should be considered experience for being an HIM Coder I, I, II, or IV.

    Cons

    Low pay. Based upon cost of living and commuting. HR wants certain individuals to only work for 12.45$/hr?!?!?!?!?!?!
    What is the point of acquiring higher education when I can work elsewhere for the same amount and be GM at a restaurant chain? CCF gains monetary funds from various sources yet can not fairly compensate their coding department?

    Advice to Management

    Give everyone a chance not who HR think is a good "fit". Hiring MGMT should conduct hiring screening which probably would shorten the time for job applicants seeking employment a faster process.

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