Coach Reviews

Updated March 20, 2015
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Coach CEO Victor Luis
Victor Luis
77 Ratings

44 Employee Reviews

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  1. Production Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coach

    Pros

    I do not have any comments for this section

    Cons

    Lack of growth and acknowledgement of hard work. Difficulty in maintaining work-life balance as job required for long hours. There is too much of micromanaging. Taking a sick/vacation days are taken sorely which again is lack of work-life balance.

    Doesn't Recommend
  2. good starting place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coach

    Pros

    discount
    fast paced
    competitive
    great bonus opps

    Cons

    too many hours
    poor scheduling
    favortism
    training isn't effecteve

    Doesn't Recommend
    Neutral Outlook
  3. 2 people found this helpful

    Outsourcing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Salesman in Key West, FL
    Former Employee - Salesman in Key West, FL

    I worked at Coach (less than a year)

    Pros

    The only pros of working at coach that I can think of would be..... Nothing. I have been there a week I am the top salesman already and that's fine except I am selling around $7,000 daily. I make about $88 daily

    Cons

    Even worse than that. We outsource all of our things to China and the Philippines and we are not paying them livable wages or helping create livable conditions in the countries in which they are working hard for us. Also people were told to use her top shelf top-of-the-line designer bags and they are On shelves on top of each other sometimes in the floor there's nothing top of the line or professional about these bags they're not worth $400 guy than worth 100 you can help stop this bull *hit if you just stop buying coach until the my stop outsourcing. They try so hard to make it sound as if all of our things are made here in the U.S. Why not just make it here instead of putting on the front? You would cut your carbon foot print and yes you would have to pay livable wages but I can assure you more people would buy your bags.

    Advice to ManagementAdvice

    Stop outsourcing. Stop pushing your employees to sell so much when it's not even commission based. We get it. You get bonuse each month but we don't. So you sell it if you're desp.

    Doesn't Recommend
    Negative Outlook
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  5. 1 person found this helpful

    Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Rosemont, IL
    Former Employee - Assistant Manager in Rosemont, IL

    I worked at Coach full-time (more than a year)

    Pros

    Good discount. Rack up paid vacations pretty quick. Great insurance. Sadly that's it.

    Cons

    I don't know where to begin. No manager there is happy because all of us were not trained from the get go. Upper management expects us to communicate well when we don't even know what we are talking about. They don't have time to train us so we were told to train ourselves. The company micro manages and wants its managers to micro manage. I am not a micro manager and I don't like hounding my staff every 15 minutes about their sales and asking "have you talked to that customer? Why hasn't your SPH gone up?" We weren't making our ridiculously high numbers in our FIRST year, so they lowered our goal. Now that we are making the numbers, you want to lower it again and take more hours? Because we aren't making last year numbers? Again, WE'VE BEEN OPEN A YEAR. At one point we had no GM, SM or DM. All at the same time. I can't tell you how many managers have been cycled through. People are quitting every week because rules change every week. Honestly, Coach really disappointed me.

    Advice to ManagementAdvice

    TRAIN YOUR STAFF. Set some time aside to train a new store. Even customers can see it's easy to get overwhelmed there.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6. A Journey Towards Elevation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Wellington, FL
    Current Employee - Assistant Manager in Wellington, FL

    I have been working at Coach part-time (more than a year)

    Pros

    Great Discount
    Great People
    Great Culture

    The company works to make their sales associates the best in the business

    Cons

    Company is currently struggling but working their way towards a revolution. It's hard right now, but I have a great feeling about how this will turn out.

    Advice to ManagementAdvice

    Upper management should think more about developing their staff and promoting from with in.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 2 people found this helpful

    Exploitive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Coach

    Pros

    Most people would say the discount.

    Cons

    There is a lot of pressure to purchase everything Coach. Within the first two weeks I was lectured about not having coach jewelry or shoes. I also got talked to about not meeting the dress code, however, that seems to be made up on the spot. It is not enfourced equally either. I was told to have natural hair color and no visible piercings or tattoos yet there were 3 other staff violating it.

    Bottom line: you won't make money because you have to continually buy clothes for the dress code and buying everything coach. Plus there will be no set hours and a lot of on call shifts.

    Advice to ManagementAdvice

    Pay more. Be fair and avoid favoritism

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Vacaville, CA
    Current Employee - Anonymous Employee in Vacaville, CA

    I have been working at Coach

    Pros

    Doing well technologically and an ok discount.

    Cons

    Corrupt, evil and racist management. You don't get recognized for the hard work you do. The managers are weird and seem like they want "something" from you in order for them to be nice to you. When they tell you to do something sometimes they shout and act extremely unprofessional.

    Advice to ManagementAdvice

    Take management skill classes and do more to help out those below you. And stop being racist and be more brave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Coach

    Pros

    Nice people overall. Training is there if you request for it. Great perks.

    Cons

    The micro manageing runs rampant. Upper management either has no clue or doesn't care. If your not ecepted... You will be gone! HR is s joke, if you have an issue DO NOT let them know. You will be gone. FYI management will build a case and even lie. Not a great place to work .

    Advice to ManagementAdvice

    Stop your power trip attitudes .

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. Set up for failure, Hours cut, Do not work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in El Paso, TX
    Former Employee - Sales Associate in El Paso, TX

    I worked at Coach part-time (less than a year)

    Pros

    - Product knowledge training is great, and helpful
    -Great discount

    Cons

    -Management is terrible ( sends out associates on clock to starbucks.... expect to be sent if your new to the team to get drinks for all the managers)
    - Sales goals are set very high
    - Catty and pretentious atmosphere
    - Unprofessional attitude toward competitor brands ( Michael Kors)
    - Expectation to purchase from the brand off the back
    - Low pay, bonuses are achievable if the management likes you
    - If the main management decides they do not approve of you , they will cut your hours until you quit
    - No clothing allotment for uniform

    Advice to ManagementAdvice

    After have worked with many of the brand's competitor stores, I believe the culture and training of the management style needs to be addressed. The store I worked at never had traffic, and seldom were new employees welcomed. Employees are developed in a way in which they do not work as a team, and the environment is uncomfortable for both employees and customers.

    I believe this store would have more customers walking in if the employees looked happy at work and were moving around in the store doing something useful instead of sipping on Starbucks leaning on the register.

    Employees were miserable, management was catty, new employees were judged, and picked a part on everything from their sales style to their clothing choices.

    I would not recommend anyone apply for work here until work culture is addressed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. competitive high-end retail

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coach

    Pros

    great place to work for extra cash

    Cons

    crazy hours, managers are hard to deal with. incredibly competitive.

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