Coach

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Coach Reviews

Updated Jun 16, 2014
All Employees Current Employees Only

3.5 455 reviews

90% Approve of the CEO

Coach CEO Victor Luis

Victor Luis

(20 ratings)

71% of employees recommend this company to a friend

Review Highlights

Pros
  • There is a GREAT DISCOUNT and many perks within the company (in 33 reviews)

  • There is also a decent employee discount available to employees whether seasonal or otherwise (in 26 reviews)


Cons
  • Lack of work / life balance and now the new leadership does not talk about that any more (in 25 reviews)

  • Dress code is strict and you are not reimbursed for the clothes you are required to purchase (in 26 reviews)

More Highlights
56 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Not a place to work Full-Time!

    Assistant Manager (Current Employee) Gainesville, FL

    ProsGreat company to work for, looks good on your resume

    Consa lot of changes in the company while i worked there. A lot of rules regarding how you look and how you presented yourself instead of what would sell the product.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Once a great company to work for and now its all about who likes who and its now a downgrade

    Sales Associate (Former Employee) Arlington, VA

    ProsPeers are great, some of the customers and fun times!

    ConsToo many wrong people in management, gossip, not enough recognition, and no care for the sale associates. It's who likes who that will move up instead of work ethic!

    Advice to Senior ManagementGet involved and engage the sales associates(PT1 and full timers) who make Coach and increase sales within the stores. Ask questions about what's going on with management and the district manager? Too much time spent on managers and SMC meetings with nothing informative but how much we partied. What about the sales associates? Why is Coach not going fashion forward but backwards with resticted black apparel? Why are the good employees leaving and the wrong ones jumping from store to store?

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

     

    Very strict and not a lot of hours. Clam to be fashion forward but the dress code makes us look like little kids.

    Sales Associate (Current Employee) Rosemont, IL

    ProsA lot of prestige working for Coach. Good for starting out in luxury goods.

    ConsRude and unprofessional managers and employees. Everyone talks about each other behind their backs. Super strict about attendance, dress code, nail polish/hair color, lockers. Push too much on sales and a very disorganized company with an extremely high turnover of employees and managers. Hours depend on what level of part time you are and there is a lot of sale stealing

    Advice to Senior ManagementHire professional managers and employees. Distribute hours equally. Only 1 or 2 sick days a year is ridiculous and get rid of the November-January blackout days for requesting off.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Great work place, communication not the best.

    Sales Floor Associate (Current Employee)

    ProsGreat starting pay for a retail starting job, and better with experience. Definite chances to move up in the company. All benefits offered are great, and at a great price taken out of your weekly paycheck (which I think is very convenient). Most people are absolutely great to work with and professional.

    ConsHours are being cut, still technically at full time hours, but the bare minimum. Then many new employees are being hired, which is counterproductive. Management has many miscommunications with various issues, and they also tend to play favorites in my particular store. Customers are sometimes extremely mean when not given exactly what they want (even when policy states you cannot do that specific thing, and regardless how nice you were about informing the customer of it).

    Advice to Senior ManagementManagers need to communicate in a effective and structured manner. The company should not tell stores to hire new seasonal, part time, or full time employees, if they cannot give their regular employees a full schedule that they need and want. Corporate should also implement a cut off point in which a customer is being too unreasonable. I love making my customers happy and giving them great service, but when they make an employee cry because they were so verbally mean to them, something needs to be done. That customer should be asked to leave if the employee was doing their job assigned correctly. That has happened a few times in my store, and the customer ultimately got exactly what they wanted via management, even though policy said "No we cannot do that.", and the employee was correct in their choice of words, and choice made.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • No Opinion of CEO

     

    Great product, disorganized company.

    Assistant Manager (Current Employee)

    ProsGreat product, deep discounts, better work life balance than most retailers.

    ConsThere is little to no training tools provided when on-boarding. The company isn't performing, therefor, there isn't opportunity for growth. The technology in the POS system and back office is poor and outdated. The company keeps trying to re-brand itself, but can't seem to decide on which direction to take.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • No Opinion of CEO

     

    Poor opinion

    Anonymous Employee (Former Employee)

    ProsGood benefits, good employees sales, good, hard-working and supportive coworkers.

    ConsOver-worked, under-appreciated; highly segregated company where only the top executive pool seems to matter

    Advice to Senior ManagementManage down properly by showing respect, by communicating properly, and by giving appropriate directions and feed-back...

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Too many managers. Too micromanaged.

    Full Time Stock Associate (Former Employee) Nashville, TN

    ProsDiscount on products. Not too difficult to move up if you work hard and don't mind acting completely fake and sucking up to the managers at all times.

    ConsRidiculous number of managers. In a store of about 50 employees, we had 13 managers. You'd do something the way it was taught to you by one manager and another would come along and say it was wrong and to do it their way. We had so many people quit that everybody who stayed didn't get to do the job they were hired to do. Instead, we were doing just about every position but that one. The good managers weren't recognized for their work and also ended up leaving.

    Advice to Senior ManagementStop being so fake and communicate between each other and the rest of your employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Provided a good learning environment

    Sales Associate (Former Employee) Houston, TX

    ProsFirst experience working with expats
    Gained good product knowledge
    Developed skills on how to interact with wide range of personalities and cultures.

    ConsLow wages
    Not enough hours
    Zero room to move into management

    Advice to Senior ManagementManagement should attend seminars communication, organization, and team building.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Inconsistent leadership

    Store Manager (Former Employee) Chicago, IL

    ProsGreat HR partner who taught me a lot and the DM who recruited me was outstanding.

    ConsOther managers were not as good. They lacked professionalism or made poor decisions. I expected more from such a great brand. It is the only company I've worked for that would have too many associates work at once which was intimidating to customers.

    Advice to Senior ManagementMy HR partner wanted me to relocate to a different region. This was a sign to me that leadership was an opportunity from the Regional on down.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Friendly atmosphere but little room for growth and inadequate pay.

    Sales Associate (Current Employee) Austin, TX

    ProsFor the most part I really enjoy everyone I work with. Because there is no commission there is less competition. The discount is nice. A good starting point for customer service skills.

    ConsYou will be given barely any hours when you are first hired. Pay is terrible. You can not make a living on the pay here. Coach does prefer to move people into higher positions instead of hiring outside the company but it doesn't happen often. In fact, certain hire-paid positions are going away. (After massive lay offs that occurred recently those positions no longer exist) While there isn't commission, there is still personal goals you will be expected to meet. Failure to do so means you are scheduled less until you quit or are fired. Even if you exceed your goals the bonuses to part-time employees (which is almost every one except the managers) is very minimal. The dress code is very strict (which I appreciate, I think it makes the employees look professional) but it can be a bit expensive. You will be expected to wear current Coach shoes and jewelry, even with the discount this will cost you a pretty penny. On-call shifts make it very difficult to make plans in your personal life and even harder to have a second job. On-call shifts are not optional and will be on your schedule multiple times a week.

    Advice to Senior ManagementTake better care of the lower positions and they will stay with the company longer and work harder.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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