Coach Reviews

Updated September 13, 2014
Updated September 13, 2014
476 Reviews
3.5
476 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Coach CEO Victor Luis
Victor Luis
29 Ratings

Review Highlights

Pros
  • There is a GREAT DISCOUNT and many perks within the company (in 33 reviews)

  • There is also a decent employee discount available to employees whether seasonal or otherwise (in 26 reviews)


Cons
  • Lack of work / life balance and now the new leadership does not talk about that any more (in 25 reviews)

  • Dress code is strict and you are not reimbursed for the clothes you are required to purchase (in 26 reviews)

More Highlights

57 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    well...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coach part-time for more than a year

    Pros

    You get a discount on the merchandise.

    Cons

    Yes you get 65% off merchandise, but what is the point in that if you do not earn enough to afford the product you sell? If you get a position it will be part time and do not expect to advance because only a few get to full time positions and benefits. You will however work 38 hours or more a week during peak sales months but you will never get to overtime because they will cut your hours. Also be aware that trying to work a second job along with this one will be hardly possible because they want you to have open availability. The work life balance sucks...yes I know it's retail but if life happens this company will not care to give you the time off required to get things sorted.

    Advice to ManagementAdvice

    Try to listen to the things that the employees tell you, this will reduce your company's high turn over rate. You won't have to try so hard around the holidays to find workers if you nurture the ones you currently have employed.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coach full-time for more than 3 years

    Pros

    good, talented professionals, good benefits, good employees' sales

    Cons

    no direction from management, not a cohesive company, too many meetings, no life balance

    Advice to ManagementAdvice

    respect those working under you and communicate properly your objectives across the board to inform and engage; employees at ALL levels should be aware of the company's common objectives

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Not a place to work Full-Time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Gainesville, FL
    Current Employee - Assistant Manager in Gainesville, FL

    I have been working at Coach part-time for more than a year

    Pros

    Great company to work for, looks good on your resume

    Cons

    a lot of changes in the company while i worked there. A lot of rules regarding how you look and how you presented yourself instead of what would sell the product.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Once a great company to work for and now its all about who likes who and its now a downgrade

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Arlington, VA
    Former Employee - Sales Associate in Arlington, VA

    I worked at Coach part-time for more than 3 years

    Pros

    Peers are great, some of the customers and fun times!

    Cons

    Too many wrong people in management, gossip, not enough recognition, and no care for the sale associates. It's who likes who that will move up instead of work ethic!

    Advice to ManagementAdvice

    Get involved and engage the sales associates(PT1 and full timers) who make Coach and increase sales within the stores. Ask questions about what's going on with management and the district manager? Too much time spent on managers and SMC meetings with nothing informative but how much we partied. What about the sales associates? Why is Coach not going fashion forward but backwards with resticted black apparel? Why are the good employees leaving and the wrong ones jumping from store to store?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Very strict and not a lot of hours. Clam to be fashion forward but the dress code makes us look like little kids.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Rosemont, IL
    Current Employee - Sales Associate in Rosemont, IL

    I have been working at Coach part-time for more than a year

    Pros

    A lot of prestige working for Coach. Good for starting out in luxury goods.

    Cons

    Rude and unprofessional managers and employees. Everyone talks about each other behind their backs. Super strict about attendance, dress code, nail polish/hair color, lockers. Push too much on sales and a very disorganized company with an extremely high turnover of employees and managers. Hours depend on what level of part time you are and there is a lot of sale stealing

    Advice to ManagementAdvice

    Hire professional managers and employees. Distribute hours equally. Only 1 or 2 sick days a year is ridiculous and get rid of the November-January blackout days for requesting off.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    Great work place, communication not the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Floor Associate
    Current Employee - Sales Floor Associate

    I have been working at Coach full-time

    Pros

    Great starting pay for a retail starting job, and better with experience. Definite chances to move up in the company. All benefits offered are great, and at a great price taken out of your weekly paycheck (which I think is very convenient). Most people are absolutely great to work with and professional.

    Cons

    Hours are being cut, still technically at full time hours, but the bare minimum. Then many new employees are being hired, which is counterproductive. Management has many miscommunications with various issues, and they also tend to play favorites in my particular store. Customers are sometimes extremely mean when not given exactly what they want (even when policy states you cannot do that specific thing, and regardless how nice you were about informing the customer of it).

    Advice to ManagementAdvice

    Managers need to communicate in a effective and structured manner. The company should not tell stores to hire new seasonal, part time, or full time employees, if they cannot give their regular employees a full schedule that they need and want. Corporate should also implement a cut off point in which a customer is being too unreasonable. I love making my customers happy and giving them great service, but when they make an employee cry because they were so verbally mean to them, something needs to be done. That customer should be asked to leave if the employee was doing their job assigned correctly. That has happened a few times in my store, and the customer ultimately got exactly what they wanted via management, even though policy said "No we cannot do that.", and the employee was correct in their choice of words, and choice made.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Great product, disorganized company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Coach full-time

    Pros

    Great product, deep discounts, better work life balance than most retailers.

    Cons

    There is little to no training tools provided when on-boarding. The company isn't performing, therefor, there isn't opportunity for growth. The technology in the POS system and back office is poor and outdated. The company keeps trying to re-brand itself, but can't seem to decide on which direction to take.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Too many managers. Too micromanaged.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Full Time Stock Associate  in  Nashville, TN
    Former Employee - Full Time Stock Associate in Nashville, TN

    I worked at Coach full-time for more than a year

    Pros

    Discount on products. Not too difficult to move up if you work hard and don't mind acting completely fake and sucking up to the managers at all times.

    Cons

    Ridiculous number of managers. In a store of about 50 employees, we had 13 managers. You'd do something the way it was taught to you by one manager and another would come along and say it was wrong and to do it their way. We had so many people quit that everybody who stayed didn't get to do the job they were hired to do. Instead, we were doing just about every position but that one. The good managers weren't recognized for their work and also ended up leaving.

    Advice to ManagementAdvice

    Stop being so fake and communicate between each other and the rest of your employees.

    Recommends
    Approves of CEO
  10.  

    Provided a good learning environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Houston, TX
    Former Employee - Sales Associate in Houston, TX

    I worked at Coach part-time for more than 3 years

    Pros

    First experience working with expats
    Gained good product knowledge
    Developed skills on how to interact with wide range of personalities and cultures.

    Cons

    Low wages
    Not enough hours
    Zero room to move into management

    Advice to ManagementAdvice

    Management should attend seminars communication, organization, and team building.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Inconsistent leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Chicago, IL
    Former Employee - Store Manager in Chicago, IL

    I worked at Coach full-time for more than a year

    Pros

    Great HR partner who taught me a lot and the DM who recruited me was outstanding.

    Cons

    Other managers were not as good. They lacked professionalism or made poor decisions. I expected more from such a great brand. It is the only company I've worked for that would have too many associates work at once which was intimidating to customers.

    Advice to ManagementAdvice

    My HR partner wanted me to relocate to a different region. This was a sign to me that leadership was an opportunity from the Regional on down.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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