Coach Reviews

Updated September 26, 2014
Updated September 26, 2014
486 Reviews
3.5
486 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Coach CEO Victor Luis
Victor Luis
34 Ratings

Review Highlights

Pros
  • There is a GREAT DISCOUNT and many perks within the company (in 33 reviews)

  • There is also a decent employee discount available to employees whether seasonal or otherwise (in 27 reviews)


Cons
  • Lack of work / life balance and now the new leadership does not talk about that any more (in 28 reviews)

  • Dress code is strict and you are not reimbursed for the clothes you are required to purchase (in 27 reviews)

More Highlights

165 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fun always changing environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate  in  Chandler, AZ
    Current Employee - Retail Sales Associate in Chandler, AZ

    I have been working at Coach part-time for more than 5 years

    Pros

    I've been with the company for over 7 years in both part and full time capacity. It is a very fun work environment and a great part-time opportunity. Coach is not a commission based selling environment which as it's pros and cons but I like to consider it a pro, as it helps to encourage a team environment. There is always lots of training materials on product knowledge and materials and you are strongly encouraged to take advantage of those tools. In my experience everyone is quick and happy to help you succeed. The company gives you generous discounts but you are expected to carry and wear their products.

    Cons

    The major con I'd have to point out is lack of opportunities to move up or into the corporate world. It appears to be so difficult to move up or laterally that it feels like you're discouraged from do making any moves. There isn't much turnover on a management level so don't go into an associate position thinking you'll be able to quickly move up.

    Advice to ManagementAdvice

    Please provide employees with better resources to accomplish the goals and expectations you set forth.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Hard work, but very rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coach

    Pros

    I liked the fact that everyone got along like one big family. The pay was great and so were the incentives.

    Cons

    I worked in the busies Coach store in the world. It was chaos. They also didn't have much compassion with needing to take off for emergencies.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Jacksonville Distribution Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at Coach full-time for more than 10 years

    Pros

    Good benefits compared to market, time off policies are generous, even for newly hired, some really wonderful people to work with throughout organization.

    Cons

    Work-life balance could be minimal depending on which department you work for and cross-functional communication not always successful.

    Advice to ManagementAdvice

    The company, though very focused on valued to share-holders, needs to remember there is life outside of Coach and that a burnt-out employee is not as productive.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Assistant Manager during college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Coach full-time for less than a year

    Pros

    There was a commitment to bettering their employees; and believe it or not the Intranet was amazing. I have only worked for a few companies that has so much organizational structure.

    Cons

    Professional growth was hard to come by, most of the managers hung around for a while and there are only so many managerial positions.

    Advice to ManagementAdvice

    Knowing that part time employees will have high turn over it would be worthwhile to attempt to hold them a little longer by being a bit more flexible. That can go a long way with high school and college students.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Best retail experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Cypress, TX
    Current Employee - Sales Associate in Cypress, TX

    I have been working at Coach part-time for more than 3 years

    Pros

    Great pay for retail. Flexible schedule for the most part. Good training for sales tactics. Monthly and yearly bonuses.

    Cons

    Hard to move up due to the low turnover rate of management. Long hour days during holidays.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Great place to learn but it's time to move on

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst, Finance
    Current Employee - Senior Analyst, Finance

    I have been working at Coach full-time for more than 3 years

    Pros

    This is a really fast-paced, detail-oriented environment. I've had exposure to senior leadership and board members by giving presentations and leading meetings in small groups. The managers I've reported into have been involved in my career trajectory and I've been able to have open conversations about what I want to do. Working at this company is highly regarded among the Retail industry.

    Cons

    Work-life balance is not always a priority. Executive decisions are often made without full understanding the impact to current processes.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Busy, busy, busy or slow like molasses.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Associate  in  Frisco, TX
    Former Employee - Retail Sales Associate in Frisco, TX

    I worked at Coach part-time for more than a year

    Pros

    great environment, easy tasks, great employer discounts. Managers were usually pretty grey to get along with.

    Cons

    Not too likely to move up to a higher position in a short amount of time. When you are trained, it all happens so quickly. I felt like I was just put out on the sales floor way too soon, maybe it was the shove I needed. I was second highest sales associate and i only worked part time.

    Advice to ManagementAdvice

    Let employees know at the beginning of their shifts what their daily expectations are

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at Coach part-time for more than a year

    Pros

    great management team..everyone is so welcoming. very organized. lots of enteral growth. Development plans are awesome as we'll...managers will get you where you want to be.

    Cons

    bad communication. everything is so hush hush. dress code change is way to frequent. Company changes rules and regulations very often

    Advice to ManagementAdvice

    Stick to your words. Less "Do as I say, Not as I do"

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Coach is a great company.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coach part-time

    Pros

    The company is all about growth and development. If you are self-motivated and push to exceed your goals, you WILL move up. The sales environment is great as well because it is not commission-based. Your sales team must make your sales goal as a whole and everyone is rewarded. Employees are recognized for hard work, there is no doubt about that. Perfect for a college student!

    Cons

    The only con is that in sales, your team is constantly changing. Don't get too attached to people because there is the opportunity to grow and move around to different stores. Not really a con, but just a reminder that people do come and go in retail.

  11. 1 person found this helpful  

    Great company on the verge of substantial change!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coach

    Pros

    Coach is well known for their product quality and reputation for being an industry leader. They have dedicated time and resource to employing a smart and dedicated.

    Cons

    As a large company,it's understandable that there are inconsistencies amongst departments. However, having inconsistent workloads and work-life balance throughout the teams are things that unfortunately lead to the most dissatisfaction for employees.

    Advice to ManagementAdvice

    Coach should do just as strong and thorough job of retaining top talent as they do acquiring top talent.

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