Cogent Communications

www.cogentco.com

Cogent Communications Reviews

Updated October 9, 2014
Updated October 9, 2014
98 Reviews
2.6
98 Reviews
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Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
62 Ratings

Review Highlights

Pros
  • Highly competitive industry with a narrow product set which is a plus & a good opportunity to make some (in 9 reviews)

  • Decent base salary and very high commissions (in 8 reviews)


Cons
  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 6 reviews)

  • Very narrow product set will exclude you from companies looking for total solution (in 6 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Bad company, no help

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications

    Pros

    Laid back, let you free to work

    Cons

    Hard. Now help, no guide

    Advice to ManagementAdvice

    Get rid of

  2.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager in Santa Clara, CA
    Former Employee - Regional Account Manager in Santa Clara, CA

    I worked at Cogent Communications full-time (less than an year)

    Pros

    If you like sitting in an office all day making 50-100 calls a day then is a great job for you! If you do well you get paid well and can get promoted.

    Cons

    Health benefits were OK, training was great!! but what they teach you in training isn't what your managers convey so their is always a contradiction. Employees will not help you! There are no territories, so all employees can be calling on the same accounts, the market is saturated. Comments like "you cogent sales people are used car sales people." They only care about quantity not quality. They have 85% turnover rate!! People are constantly leaving or getting fired.

    Advice to ManagementAdvice

    Help or fire all managers who are not on board with the training and what the new CROO message is and give them the right support. Upgrade and use Salesforce, get a lead generation program in place so employees aren't spending so much time prospecting. Help new hires transition or ensure managers are useful and helpful!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Regional Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Santa Clara, CA
    Current Employee - Regional Account Manager in Santa Clara, CA

    I have been working at Cogent Communications full-time (more than an year)

    Pros

    Cogent offers very compelling value prop with in the data center space. Great training if you are new to the industry, offers compelling commission structure,

    Cons

    Constant infighting between CRO, VP, Director and Managers, constant 2 sides to everything very distracting and stressful even at quota, managers hire reps who are also agents who frequently shark deals from within because they will get paid wither way, very small group of employees who seem to care, no communication with other parts of the company (i.e. if you are a sales rep and need to communicate with a delivery coordinator you can get in trouble), very high turn-over, poor work life balance for a modern company you can only work from the office, no lead gen, management has a very 1980's style make lots of phone calls don't worry about LinkedIn or email mentality.

    Advice to ManagementAdvice

    Clear out middle management, stop managers from hiring reps who are agents and can sell other providers, enable your employees to get work done from home, work on the culture no one wants to work somewhere there is constant infighting. I have seen 1 rep become a manager it took them 7 years and then after 1 year as top manager in the company he was passed over for a director position by someone from outside the industry. I have seen this more than once, this is unacceptable. Need to promote from with-in.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    You get what you pay for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Cogent Communications full-time

    Pros

    The CEO is very business savvy. Unlike similar companies in the same market space, Cogent's business is stable (largely due to focusing on core competencies and product) and so are their positions (which they've slowed added in recent years). Low to mid-level upward mobility in tech side. Good benefits and place to "learn the ropes" if you are just starting out in the industry.

    Cons

    The CEO is very frugal and all but controls most aspects of the business. Because of that, if he were hit by a bus (not suggesting, just being hypothetical) I do not know how long the company could keep running. I akin this to being the "Superman" from Rich Dad, Poor Dad. Also IMHO, it is being run like it is still small, which I feel is now holding the company back in various ways.

    Despite what the CEO kept claiming, salaries that I have seen were below the market and was reflected in the turn-over rates. On the tech side, no company provided training is available. The technology/product is just a means to an end to make the stock holders money, I saw little evidence for any care or passion for supporting it. All of this makes Cogent an atypical, "you get what you pay for" place to work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Tenured Rep - 2 Years with Cogent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    Nice base, some managers are great, lots of free caffeine, great but limited product set.

    Cons

    Continually changing rules of engagement. Used to be if you held an account it was yours. Now, reps can cheat and lie and steal and are rewarded with the account and the business you worked for. New CRO made some changes, and has now reversed them after too many people hit quota. Its now harder to hit bonuses, quota is completely meaningless, since bonuses are not based on 100% of quota, but 115%. Be prepared for endless cold calls and micromanagement, unless your manager is one of the good ones in an isolated market.

    Advice to ManagementAdvice

    Stick to what you say you are going to do. Reward your top performing reps. Paying the top 10% of your reps, who are well over quota on a quarterly basis, should not be a problem. And most importantly, respect the rules of engagement. Without them, no one is safe and no one will stay. For a company supposedly focused on tenure and growing the salesforce, you aren't showing it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    micromanagment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications full-time

    Pros

    base salary is pretty nice

    Cons

    micromanagement, little opp for advancement, stuck in old product set consistently 2-5 years behind

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    This is Heaven if you are into being Micromanaged 24/7

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager in Herndon, VA
    Former Employee - Regional Sales Manager in Herndon, VA

    I worked at Cogent Communications full-time (more than an year)

    Pros

    Salary average, vacation time average, and I can not think of one other positive thing to say.

    Cons

    Got hired and within the first 9 months had 4 different Directors each with their own process and way of managing managers ( no real training or consistency). I was manager in title only, could not interview applicants for my team (not even look at their resumes), had to submit daily checkout sheets ( YES!! Checkout sheets for managers), no support from upper management. I could not let go of any reps even when the reps were not performing (hitting their quota) and when they tested positive for drugs (HR turned a blind eye) in the workplace. No training program for managers more importantly this job is all about do what I say not as I do.Quota unattainable if you have reps that have less than 1 year tenure no shot. (you live off your base).Definitely a good ol boys club type of work environment. By far one of the worst organizations I have ever worked for. Unless you absolutely need the money many more opps out their that give you full support from upper mgmt to HR.

    Advice to ManagementAdvice

    Too little too late..1 VP of global sales got let go of due to poor sales and leadership... Nurture your talent maybe then your turnover rate wont be one of the highest in your industry.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Terrible Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    Base salary okay. Otherwise, little opportunity for growth and sustained employment.

    Cons

    Unrealistic expectations leads to mass turnover. Use of Siebel and governing rules, pits sales reps against each other.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Regional Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Houston, TX
    Current Employee - Regional Account Manager in Houston, TX

    I have been working at Cogent Communications full-time (less than an year)

    Pros

    Due to the high demand for employees with experience selling fiber circuits, you will find Cogent is a good place to cut your teeth prior to moving on to somewhere else as all they sell is fiber.

    Cons

    Making good money here takes a LONG time and it will take you far longer to make your first sale here than in other telecom companies which sell voice services as well. Internally, there is a battle between the local sales leadership and upper sales management about the plan to attack the market. Upper sales management believes this to be an inside sales job while the sales managers want it to be an outside sales job. Sales reps are very confused about how to attack the market because the directives from local sales leadership and corporate are in conflict. Turnover rate at least in the my market is VERY HIGH and has been for several years. The base salary is also quite low and more in line with an entry level sales position.

    Advice to ManagementAdvice

    Make the message more consistent from corporate down through local sales leadership. Reassess the starting salary as more senior sales reps cannot live on it while they ramp up through the long sales cycle. You have a good product and you should do more to advertise it to the public at large as business owners do not know who we are. BUY SOME LAPTOPS FOR THE SALES PEOPLE SO THEY CAN WORK FROM HOME!!! They don't have to be top of the line, but for pete's sake some people would like to be able to work from home in the evenings with full functionality and not use VMWare and their personal computers because you guys are so cheap.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    You know things are pretty bad there when a company has to make up positive reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time (more than 3 years)

    Pros

    How can you list a pro when a company is this dishonest?

    Cons

    1st Notice how every review with 4 stars or more starts with the same "I have been working at Cogent Communications full-time for more than X years"?

    2nd There aren't that many people that have worked at Cogent that long

    Advice to ManagementAdvice

    Instead of making things look like they're not to prospecting employees, just improve the work environment

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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