Cogent Communications

  www.cogentco.com
  www.cogentco.com
Work in HR? Unlock Free Profile

Cogent Communications Reviews

Updated August 26, 2014
Updated August 26, 2014
87 Reviews
2.6
87 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
57 Ratings

Review Highlights

Pros
  • Decent base salary and very high commissions (in 8 reviews)

  • Nice base, some managers are great, lots of free caffeine, great but limited product set (in 8 reviews)


Cons
  • limited product set makes them un-competitive most of the time (in 6 reviews)

  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 6 reviews)

More Highlights

23 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Schizophrenic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications full-time

    Pros

    Free Soda and Coffee - chance to make money if you work it. Chance to be recognized if you can find the sales to get recognized.

    Cons

    Senior and VP Managment seems to be find their way out of a paper bag. Managment strategy (oxymoron in this case) changes with the temperature and you wonder if they really know what they are doing at all...

    Advice to ManagementAdvice

    Hire real managers and not people who are "dudes" and like yourself but with no real business experience or ability to create strategy and execution.

    Doesn't Recommend
    Approves of CEO
  2.  

    A mundane experience, like working for popular 17 year old at a high school, the one no one really likes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications full-time for less than a year

    Pros

    Pay is decent. Training is good. People on my team were nice enough (SM not included). Hours are fair.

    Cons

    Overall there is a huge lack of regard for the 300+ sales reps. Especially the new hires coming in. Getting any fresh ideas, focused strategies and implementation, really depends on who your Sales manager and Director are. In my case one of the unlucky ones. Also they play favorites, every policy way possible for the 100+ seasoned (national & Global account managers), all looking to take piece of your action, which more than likely is already taken by them. New business has been hard to find because of this, so they have been trying to focus on off-net deals which are harder to come by due to pricing and lack of relationships or they are with a whole seller we do business with that we cannot go after as not to get them angry for going after business they a selling form a another provider. Sales cannibalism are this company's strengths. Which sucks for anyone looking to start off here but great for the higher ups who can just replace them with a fresh set of reps at its whimsy. If you are new to telecomm or against a telesales environment, then I would recommend not working for this company.

    Advice to ManagementAdvice

    "Every promise that you make/break, is one less sale you are going to get and one less rep you are going to have and one more investment on a new rep you have to make. A high turner over strategy (8% of sales staff retained) is not a long term successful one."
    Adios...Cogent, the short time I have been here was quick and meaningless.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Crazy Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications

    Pros

    4k bonus and 2 free trips to DC for training. You know something is up when a company has to pay you to work for them

    Cons

    Micromanaged to death and CRM siebel system is total joke

    Advice to ManagementAdvice

    Find a better way for sales employees to succeed instead of having them be cut throat and watch each others leads all day

    Doesn't Recommend
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 1 person found this helpful  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  Dallas, TX
    Current Employee - Sales in Dallas, TX

    I have been working at Cogent Communications full-time for less than a year

    Pros

    learn a lot about the industry

    Cons

    100% Outside sales position. flaky managers. unstructured. favoritism. constant yelling and unprofessionalism.

    Advice to ManagementAdvice

    Make sure people are actually doing what you ask, rather than implementing there own techniques.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good money but management is terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications

    Pros

    great commission if you are willing to put in that work!

    Cons

    Terrible management, micro management. Reps undercutting you for sales. High turnover rate in offices. You will meet a new rep every other week.....and a new manager if he can handle the stress. You can get promoted and demoted in one week.....with no reasons.
    They make up policies as they go.

    Advice to ManagementAdvice

    Hire management with 15+ years of experience.....

    Doesn't Recommend
    Approves of CEO
  7. 1 person found this helpful  

    Couldn't wait to get out of this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager  in  New York, NY
    Former Employee - Regional Account Manager in New York, NY

    I worked at Cogent Communications full-time

    Pros

    I can't think of any

    Cons

    - Sale cycle is extremely long -takes forever to make a sale.
    - Compensation isn't up to par with the work that you do
    - Manager was not smart
    - Manager made fun of resumes that came in with current employees
    - Atmosphere was racist

    Doesn't Recommend
    No opinion of CEO
  8.  

    Just a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    If you work for a good boss, it can be fun and a good job. If you don't... outta luck!

    Cons

    Just hope management likes you...

    Advice to ManagementAdvice

    Increase the base for larger cities!

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Entry Level Sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications

    Pros

    * Good place to gain sales experience
    * Good training programs for their products
    * Standard hours - no overtime needed

    Cons

    * micro-management
    * quota is not realistic
    * pitch to potential employees is misleading regarding income potential
    * limited product set makes them un-competitive most of the time
    * policies and procedures make most employees feel like children - unless entry level

    Doesn't Recommend
  10. 1 person found this helpful  

    Poor culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager  in  Minneapolis, MN
    Former Employee - Regional Account Manager in Minneapolis, MN

    I worked at Cogent Communications full-time for less than a year

    Pros

    There are no pros to this job.

    Cons

    ABC transaction based sales only. Very little room to grow professionally or personally

    Advice to ManagementAdvice

    Let your reps do their jobs the way they know how to,

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    It's an okay job, not easy, long hrs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager  in  Miami, FL
    Former Employee - Regional Account Manager in Miami, FL

    I worked at Cogent Communications full-time for more than a year

    Pros

    Almost guarantee work for the 1st 6 months, if you do your daily activities and stay out of trouble...

    Cons

    For the most part, It's repetitive work, depending on the market you are in... as a RAM, you'll do well if your immediate mgr knows what he/she's doing.

    Advice to ManagementAdvice

    Give promos more time to run.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Cogent Communications Photos

Cogent's Corporate Headquarters

+ Add Photo

Worked for Cogent Communications? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.