Cogent Communications

  www.cogentco.com
  www.cogentco.com

Cogent Communications Reviews

Updated November 28, 2014
Updated November 28, 2014
97 Reviews
2.6
97 Reviews
Rating Trends

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Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
62 Ratings

Review Highlights

Pros
  • Highly competitive industry with a narrow product set which is a plus & a good opportunity to make some (in 9 reviews)

  • Decent base salary and very high commissions (in 8 reviews)


Cons
  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 6 reviews)

  • Very narrow product set will exclude you from companies looking for total solution (in 6 reviews)

More Highlights

27 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Horrible Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager
    Former Employee - National Account Manager

    I worked at Cogent Communications full-time (more than 3 years)

    Pros

    Decent place to start in telecom. Learn about data. Good stepping stone.

    Cons

    Horrible Management in the NY office. Very racist atmosphere. You have to be liked by management to make money here. If not it does not matter how hard you work you will not be rewarded. Only the liked reps get all the good accounts and referral agents even if they can't sell on their own.. It does not matter your ability to sell. If your liked you will do well. If your a minority good luck. As most if tge sales are inbound. Very cancerous environment.

    Advice to ManagementAdvice

    Get rid of the current management it's a very cancerous environment.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Typical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager in New York, NY
    Current Employee - National Account Manager in New York, NY

    I have been working at Cogent Communications full-time (more than an year)

    Pros

    Highly competitive industry with a narrow product set which is a plus & a good opportunity to make some $$$ if you're willing to bust your butt in your first year there.

    Cons

    High turnover across the company & there appears to be a reluctance to change with the times where they are falling behind in comparison to some of the competition. Not much a culture here besides hitting your numbers.

    Advice to ManagementAdvice

    Invest in your systems & the cloud, you're an internet company!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Just another brutal telecom job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager in Boston, MA
    Former Employee - Regional Account Manager in Boston, MA

    I worked at Cogent Communications full-time (more than an year)

    Pros

    Great network, good training, got to travel a bit

    Cons

    Oversaturated on net market, not competitive in off net situations and takes many months to be paid commission. More like a telemarketing job, usually no one wants to talk to you.

    Advice to ManagementAdvice

    Its all a joke

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Schizophrenic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications full-time

    Pros

    Free Soda and Coffee - chance to make money if you work it. Chance to be recognized if you can find the sales to get recognized.

    Cons

    Senior and VP Managment seems to be find their way out of a paper bag. Managment strategy (oxymoron in this case) changes with the temperature and you wonder if they really know what they are doing at all...

    Advice to ManagementAdvice

    Hire real managers and not people who are "dudes" and like yourself but with no real business experience or ability to create strategy and execution.

    Doesn't Recommend
    Approves of CEO
  6.  

    A mundane experience, like working for popular 17 year old at a high school, the one no one really likes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications full-time (less than an year)

    Pros

    Pay is decent. Training is good. People on my team were nice enough (SM not included). Hours are fair.

    Cons

    Overall there is a huge lack of regard for the 300+ sales reps. Especially the new hires coming in. Getting any fresh ideas, focused strategies and implementation, really depends on who your Sales manager and Director are. In my case one of the unlucky ones. Also they play favorites, every policy way possible for the 100+ seasoned (national & Global account managers), all looking to take piece of your action, which more than likely is already taken by them. New business has been hard to find because of this, so they have been trying to focus on off-net deals which are harder to come by due to pricing and lack of relationships or they are with a whole seller we do business with that we cannot go after as not to get them angry for going after business they a selling form a another provider. Sales cannibalism are this company's strengths. Which sucks for anyone looking to start off here but great for the higher ups who can just replace them with a fresh set of reps at its whimsy. If you are new to telecomm or against a telesales environment, then I would recommend not working for this company.

    Advice to ManagementAdvice

    "Every promise that you make/break, is one less sale you are going to get and one less rep you are going to have and one more investment on a new rep you have to make. A high turner over strategy (8% of sales staff retained) is not a long term successful one."
    Adios...Cogent, the short time I have been here was quick and meaningless.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Crazy Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications

    Pros

    4k bonus and 2 free trips to DC for training. You know something is up when a company has to pay you to work for them

    Cons

    Micromanaged to death and CRM siebel system is total joke

    Advice to ManagementAdvice

    Find a better way for sales employees to succeed instead of having them be cut throat and watch each others leads all day

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Dallas, TX
    Current Employee - Sales in Dallas, TX

    I have been working at Cogent Communications full-time (less than an year)

    Pros

    learn a lot about the industry

    Cons

    100% Outside sales position. flaky managers. unstructured. favoritism. constant yelling and unprofessionalism.

    Advice to ManagementAdvice

    Make sure people are actually doing what you ask, rather than implementing there own techniques.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good money but management is terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications

    Pros

    great commission if you are willing to put in that work!

    Cons

    Terrible management, micro management. Reps undercutting you for sales. High turnover rate in offices. You will meet a new rep every other week.....and a new manager if he can handle the stress. You can get promoted and demoted in one week.....with no reasons.
    They make up policies as they go.

    Advice to ManagementAdvice

    Hire management with 15+ years of experience.....

    Doesn't Recommend
    Approves of CEO
  10. 1 person found this helpful  

    Couldn't wait to get out of this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager in New York, NY
    Former Employee - Regional Account Manager in New York, NY

    I worked at Cogent Communications full-time

    Pros

    I can't think of any

    Cons

    - Sale cycle is extremely long -takes forever to make a sale.
    - Compensation isn't up to par with the work that you do
    - Manager was not smart
    - Manager made fun of resumes that came in with current employees
    - Atmosphere was racist

    Doesn't Recommend
    No opinion of CEO
  11.  

    Just a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    If you work for a good boss, it can be fun and a good job. If you don't... outta luck!

    Cons

    Just hope management likes you...

    Advice to ManagementAdvice

    Increase the base for larger cities!

    Recommends
    Neutral Outlook
    No opinion of CEO

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