Cogent Communications

  www.cogentco.com
  www.cogentco.com

Cogent Communications Reviews

Updated October 20, 2014
Updated October 20, 2014
94 Reviews
2.6
94 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
60 Ratings

Review Highlights

Pros
  • Highly competitive industry with a narrow product set which is a plus & a good opportunity to make some (in 9 reviews)

  • Decent base salary and very high commissions (in 8 reviews)


Cons
  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 6 reviews)

  • Very narrow product set will exclude you from companies looking for total solution (in 6 reviews)

More Highlights

17 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Turn & burn

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cogent Communications full-time

    Pros

    Good company with awesome benefits.

    Cons

    Products are narrow in scope. Can't compete against Comcast as far as depth and width. Unable to understand small and mid-level business alike, in terms of cost. Purely telemarketing, no way to engage the customer face-to-face.

    Advice to ManagementAdvice

    Use 21st century software for sales. Tell operations management to let go of Excel spreadsheets.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great place to get your first taste of IT sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager in Herndon, VA
    Current Employee - National Account Manager in Herndon, VA

    I have been working at Cogent Communications full-time (more than an year)

    Pros

    Company perks ( my kick- off was in Vegas)
    holiday parties
    compensation ( for recent college grad...$40 k w signing bonus

    Cons

    Management is stuck in their ways. Turn over is VERY high. Very few reps consistently achieve quota.

    Advice to ManagementAdvice

    Be open to helping advance each employee. Invest more in helping strong employees stay longer.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Freedom with a price.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Pasadena, CA
    Current Employee - Regional Account Manager in Pasadena, CA

    I have been working at Cogent Communications full-time (more than an year)

    Pros

    Freedom to be accountable for yourself.

    Cons

    They make you feel like just any other rep.

    Advice to ManagementAdvice

    Train more. Not just at the beginning of career.

    Recommends
    Positive Outlook
    Disapproves of CEO
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  5.  

    "Who are we calling? who are we calling?"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Regional Account Manager in Tysons Corner, VA
    Current Employee - Regional Account Manager in Tysons Corner, VA

    I have been working at Cogent Communications full-time (less than an year)

    Pros

    Salary is decent and the commissions are better. The health insurance is great! They have an awesome training program and they have free soda and coffee. Dave (CEO) is really down to earth and approachable. If you are willing to put in the effort, be patient and stay focused you can do really well here. The new CRO is/has implemented changes that should positively affect the company as a whole. They have monthly competitions that yield some great prizes (Gift cards, televisions, iPad, etc). They have a monthly call blitz which when done correctly can be amusing. Free lunches if your teams hits monthly goals and you get free lunch the end of every month

    Cons

    I have no major company wide complaints. It really depends on the office you're in and the type of manager and director you have. There is too much in market competition with other sales teams. There are no protected local territories, it is like the wild west. You have 30 days to crack the egg on a lead. If you can not and it is not documented, you lose the account: So if you've had a lead for 20 days and you finally get a hold of a decision maker on the 21st day, but they want you to call back in three weeks. If your manager does not feel its viable and you lose the account, someone else can pick it up where you left off. There is not enough focus on outside sales calls so you sit and make cold calls everyday! Most of the leads provided are not businesses that fit a good customer profile.

    Advice to ManagementAdvice

    Allow more time for Reps to work accounts. Give them enough time to have effective qualification calls. The longer reps are allowed to hold an account (w/activity) decreases the amount of phone calls a prospect gets every month from a different person at the same company. There seems to be a disconnect between sales managers and training. Reps are told in training to focus on local markets and go out into the market. Some managers just want you to smile and dial. Instead of having boiler rooms selling a commodity focus on consultative solution selling.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    Telecom Experience, fast paced environment

    Cons

    Working under a lot of pressure

    Advice to ManagementAdvice

    Stop micromanaging

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    You put in what you get out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in Herndon, VA
    Current Employee - Regional Account Manager in Herndon, VA

    I have been working at Cogent Communications full-time (more than an year)

    Pros

    Structured day, allowing you to make your own business.

    Cons

    Constant new hires of reps and managers makes it difficult to keep up.

    Advice to ManagementAdvice

    Be more proactive with reps that need help in order to succeed.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Ok job if you love "hunter" type job sales where you find your own leads.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time

    Pros

    Manager does not micromanage.
    The job itself is not a difficult job if you can handle making 30+ cold calls a day.
    Decent base salary and very high commissions.
    Come in at 8, leave at 5 and you can leave the job at work, and not think about it at home.

    Cons

    No leads, all of your potential deals you have to find, qualify, and close yourself.
    Very long sales cycle.
    Software system tracks your every move- how many phone calls you make, how long the calls are, how many emails you get in and send out, etc.
    You don't get paid on your sale until after the installation, which in most cases is 3 months.

    Advice to ManagementAdvice

    Pay your reps a small percentage of the sale when they close the sale and the rest of the commission when it is installed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Simple Product to Sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Washington, DC
    Current Employee - Sales in Washington, DC

    I have been working at Cogent Communications full-time (more than an year)

    Pros

    Compensation is adequate, hours are predictable. Product set is easy to learn.

    Cons

    The price of bandwidth has dropped, and quotas have not. The environment can be very condescending at times.

    Advice to ManagementAdvice

    They need to try and create a a better compensation plan, and not micromanage young business professionals.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Good Small Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time (less than an year)

    Pros

    Good potential, good managment, high quality product

    Cons

    niche market, have to find your own leads

    Advice to ManagementAdvice

    none

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Transactional Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Account Manager in New York, NY
    Current Employee - Global Account Manager in New York, NY

    I have been working at Cogent Communications full-time (more than an year)

    Pros

    Fun place with a lot of young people. Sales were quick, products are simple, processes streamlined.

    Cons

    High turn over for those who were not able to figure out the"system'. Salary low for industry.

    Recommends
    Positive Outlook
    Approves of CEO

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