Cogent Communications Reviews

Updated July 2, 2015
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4.0
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Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
15 Ratings

Pros
  • Highly competitive industry with a narrow product set which is a plus & a good opportunity to make some (in 9 reviews)

  • Nice comp plan - account manager base salary and total earning potential is pretty good (in 8 reviews)

Cons
  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 6 reviews)

  • micromanagement, little opp for advancement, stuck in old product set consistently 2-5 years behind (in 6 reviews)

More Pros and Cons

19 Employee Reviews

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  1. Regional Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Austin, TX
    Former Employee - Regional Account Manager in Austin, TX

    I worked at Cogent Communications (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The training is quite good at HQ in D.C.

    Cons

    Individual markets are not protected from being barraged by every Cogent rep.

    Advice to Management

    Allow RAMs to have ownership of the MTOBs in their markets, instead of allowing tenants to be assaulted by every Cogent representative.


  2. Major steps in the right direction!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager
    Current Employee - National Account Manager

    I have been working at Cogent Communications full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is not the Cogent that most people are accustomed to. Changes in leadership, vision and focus have revamped this solution. The days of inexperienced "reps" sitting at their desk, smothering the account base are going, going, gone. Cogent is deeply vested in bringing in experienced telecom professionals who bring business acumen and professionalism to each office. The culture is a very welcome change for both Cogent and their customers. The network is a huge plus! All optical with an International presence in most Net Centric customer locations. Plus, the peering arrangements and presence in almost 800 carrier neutral data centers around the world. And rumor has it we will be vested in a new market by end of year. Pros: Big network Strong Leadership New vision Strong training program The opportunity for career advancement Simple compensation plan

    Cons

    Growing pains. Cogent is still working to transform to v2.0, and some personnel are still holding on to the legacy ideas. You must love working in Siebel.

    Advice to Management

    You now have reps in other markets who have equal or more experience than your Premier Account Managers. And we have local history and relationships with accounts that your reps are sitting on. If you truly value moving forward and, its time for Premier to give up some of the accounts that they are sitting on. Many of us also worked those accounts, we are local or equally as vested, and truthfully, we beat you on plenty of deals.


  3. Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Internet
    Former Employee - Corporate Internet

    I worked at Cogent Communications full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    day job, potential for advancement, good compensation potential

    Cons

    Extreamly difficult sale, difficult market.

    Advice to Management

    Get to understand your employees better.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Ground Up

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Arlington, VA
    Current Employee - Sales Manager in Arlington, VA

    I have been working at Cogent Communications

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good Company to work for if you are ambitious and want a chance to make good commission checks.

    Cons

    Sales Atmosphere can come with high stress.

    Advice to Management

    Train more and be consistent.


  6. It was a great experience for me. Mostly good people. I had a terrific manager who worked hard as I did for my success.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Account Manager in Dallas, TX
    Former Employee - Regional Account Manager in Dallas, TX

    I worked at Cogent Communications full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Lots of support and good new hire training. They really encourage you to lean on your manager which was helpful for me given I was new to the industry. Overall, really good sales training even for more seasoned professionals it can be helpful. Very sales driven. Meaning they understand sales bring in the money and everything is in place to make it happen.

    Cons

    Tends to lean toward micromanaging, however I think it's understandable why. But there is a huge turn-over. It's not an easy gig and its prettt cut-throat. Sales staff pass leads to buddies. I think bc of the high turn-over its very "cliquey"..you tend to buddy with people you go through training with. Not a bad thing bc I am still friends with people from all over the country who I met at Cogent. But, basically by the end of the first year if you haven't hit your stride, you're out. So, those who stay make a lot of money and are given extra "considerations". Because the compensation plan is a good one, it's hyper-competitive...sneaky under-handed stuff from people who work in the next cube and smile to your face.

    Advice to Management

    Acknowledge the reality of the dog eat dog culture during training. And especially how sales team members can help one another instead of killing each other for a lead. A pack of sharks is not a positive working environment when they are eating one another.


  7. Business Professionals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - National Account Manager in San Francisco, CA
    Current Employee - National Account Manager in San Francisco, CA

    I have been working at Cogent Communications full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Simplicity in Global is achieved here.

    Cons

    2014 has seen many changes for the better.


  8. Above average

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    Independence, flexibility, awesome manager and co workers

    Cons

    The office is 2 floors under ground

    Advice to Management

    .


  9. Overall positive experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications full-time (More than 3 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    - Great pricing - Casual environment - Large sales territories - Improved employee retention policies

    Cons

    - Limited product set - Reps don't get paid to retain customers - CRM policies result in potential customers getting annoyed with new reps calling each month

    Advice to Management

    Try to add new services product set (i.e. voice, security, cdn)


  10. Solid company with great opportunities

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time (More than 5 years)

    Approves of CEO
    Approves of CEO

    Pros

    The product set is straightforward so even a person with no telecom background can start selling within a week or two. You have great opportunities to earn a salary bump starting at the 6 months mark and commissions are good. Management is accessable to assist you in the sales process.

    Cons

    No opportunity for sales staff to work from home or have mobile access to company systems. There need to be more people on the provisioning side for customer orders.


  11. Achievable quota and great commission payout!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Cogent Communications full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Cogent offers a simple product set making it easy for new sales reps to understand and sell even without background in telecoms. They provide sales and technical training and the opportunity to meet and converse with the top executives of the company, including the CEO. The pre and post sales processes are not complex and you are provided with great tools to efficiently and effectively do your job. With the right attitude, anyone will have the potential to be successful and make a lot of money.

    Cons

    No work from home policy.

    Advice to Management

    Offer more attractive base salary and benefits package to promote employee retention and satisfaction and attract more interests from prospective employees. Revisit rules of engagement and make it less stringent. Expand referral program.



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