Cogent Communications

  www.cogentco.com
  www.cogentco.com

Cogent Communications Reviews

Updated December 8, 2014
Updated December 8, 2014
97 Reviews
2.6
97 Reviews
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Cogent Communications Chairman and CEO Dave Schaeffer
Dave Schaeffer
62 Ratings

Review Highlights

Pros
  • Highly competitive industry with a narrow product set which is a plus & a good opportunity to make some (in 9 reviews)

  • Decent base salary and very high commissions (in 8 reviews)


Cons
  • High turnover rate - I was there for less than a year and saw nothing but non-stop change (in 6 reviews)

  • Very narrow product set will exclude you from companies looking for total solution (in 6 reviews)

More Highlights

14 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It was a great experience for me. Mostly good people. I had a terrific manager who worked hard as I did for my success.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Account Manager in Dallas, TX
    Former Employee - Regional Account Manager in Dallas, TX

    I worked at Cogent Communications full-time (more than an year)

    Pros

    Lots of support and good new hire training. They really encourage you to lean on your manager which was helpful for me given I was new to the industry. Overall, really good sales training even for more seasoned professionals it can be helpful. Very sales driven. Meaning they understand sales bring in the money and everything is in place to make it happen.

    Cons

    Tends to lean toward micromanaging, however I think it's understandable why. But there is a huge turn-over. It's not an easy gig and its prettt cut-throat. Sales staff pass leads to buddies. I think bc of the high turn-over its very "cliquey"..you tend to buddy with people you go through training with. Not a bad thing bc I am still friends with people from all over the country who I met at Cogent. But, basically by the end of the first year if you haven't hit your stride, you're out. So, those who stay make a lot of money and are given extra "considerations". Because the compensation plan is a good one, it's hyper-competitive...sneaky under-handed stuff from people who work in the next cube and smile to your face.

    Advice to ManagementAdvice

    Acknowledge the reality of the dog eat dog culture during training. And especially how sales team members can help one another instead of killing each other for a lead. A pack of sharks is not a positive working environment when they are eating one another.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Business Professionals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - National Account Manager in San Francisco, CA
    Current Employee - National Account Manager in San Francisco, CA

    I have been working at Cogent Communications full-time (more than an year)

    Pros

    Simplicity in Global is achieved here.

    Cons

    2014 has seen many changes for the better.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Above average

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications

    Pros

    Independence, flexibility, awesome manager and co workers

    Cons

    The office is 2 floors under ground

    Advice to ManagementAdvice

    .

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  5.  

    Overall positive experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Cogent Communications full-time (more than 3 years)

    Pros

    - Great pricing
    - Casual environment
    - Large sales territories
    - Improved employee retention policies

    Cons

    - Limited product set
    - Reps don't get paid to retain customers
    - CRM policies result in potential customers getting annoyed with new reps calling each month

    Advice to ManagementAdvice

    Try to add new services product set (i.e. voice, security, cdn)

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Achievable quota and great commission payout!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Cogent Communications full-time (more than 5 years)

    Pros

    Cogent offers a simple product set making it easy for new sales reps to understand and sell even without background in telecoms. They provide sales and technical training and the opportunity to meet and converse with the top executives of the company, including the CEO. The pre and post sales processes are not complex and you are provided with great tools to efficiently and effectively do your job. With the right attitude, anyone will have the potential to be successful and make a lot of money.

    Cons

    No work from home policy.

    Advice to ManagementAdvice

    Offer more attractive base salary and benefits package to promote employee retention and satisfaction and attract more interests from prospective employees. Revisit rules of engagement and make it less stringent. Expand referral program.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Solid company with great opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time (more than 5 years)

    Pros

    The product set is straightforward so even a person with no telecom background can start selling within a week or two. You have great opportunities to earn a salary bump starting at the 6 months mark and commissions are good. Management is accessable to assist you in the sales process.

    Cons

    No opportunity for sales staff to work from home or have mobile access to company systems. There need to be more people on the provisioning side for customer orders.

    Approves of CEO
  8.  

    Tough at times, but compensable.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager
    Current Employee - Regional Account Manager

    I have been working at Cogent Communications full-time (more than 3 years)

    Pros

    Nice comp plan - account manager base salary and total earning potential is pretty good. Casual atmosphere. Well-designed network with plenty of expertise available to sell and support it. Very sellable price points (too low at times).

    Cons

    The work can be tedious (hundreds of cold calls). Managing the CRM so that you don't lose accounts requires diligence and focus - if you lose one you could lose a sale. The process for getting an account back (or any other approval) involves at least three layers of management. The management team lacks leadership ability (generally). Too many administrative rules (don't document this, do document that, don't work after this hour or before that hour).

    Advice to ManagementAdvice

    Allow hiring/firing to be at the discretion of the manager, but hold them accountable to the headcount based on team production. E.g., if the manager believes he/she can consistently bring $20,000 in revenue monthly with 9 employees, let him but he must have a minimum of 7). Focus on higher-level matters of importance. The notes and rules of the CRM should not be a daily topic of conversation. Finally, all "promos" need to be case-by-case (I shouldn't have to wait four months for a "3yr on a 1yr" promo to roll around if that would get the deal sold today).

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Great experience so far and already received a pay-bump with plenty of potential down the road.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Manager in Herndon, VA
    Current Employee - Customer Account Manager in Herndon, VA

    I have been working at Cogent Communications full-time (less than an year)

    Pros

    - Cogent has one of the best products in a very competitive industry (ISP) and does not have a convoluted product set that is impossible to support
    - Easy access to technical experts/support, each office is designated an Engineer
    - Evert month the customer base and revenue stream grow and a publicly traded company
    - Eligible for pay bumps every 6 months and can use a rolling average
    - Professional atmosphere with a casual feel - No suits!
    - Do your job well and you will not be micro-managed
    - Company trips
    - Great relationships with management
    - Open door policy, not a top-down organization where recommendations are scrutinized
    - High quality assurance and process oriented. Can be tedious but it is for the best
    - Plenty of coaching opportunities. You are not thrown into a shark-tank and left in a sink or swim environment

    Cons

    - I do miss face-to-face meetings
    - Commute not the best (at least for me)
    - Some outdated hardware (PC's, printers, etc)
    - Quota is hard to obtain, but bumps are not based on full quota
    - Does not offer an HSA
    - Can take awhile before commission on a certain deal is paid out

    Advice to ManagementAdvice

    Keep the product top notch and keep growing the network and Cogent will continue to flourish.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A mid-sized company, that is nimble to changing to market needs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Cogent Communications full-time (more than 5 years)

    Pros

    The company is large enough for stability, but small enough that employees at any level can affect change. The company is technology focused. I always had a sense of excitement of the network we built and supported and at the point in my career I worked for Cogent, it was my dream job.

    Cons

    Focus on the bottom dollar can sometimes result in losing sight of the human element of employees. At times, employees can be spread at a bit thin.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Get in what you put in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Account Manager in San Francisco, CA
    Current Employee - Regional Account Manager in San Francisco, CA

    I have been working at Cogent Communications full-time (less than an year)

    Pros

    Commission is really great
    Good entry-level sales job
    Very easy to learn and understand products
    Don't need to work with support, provisioning, etc
    Ramp bonus is nice to get ready for commission

    Cons

    Management is more into activity count than actual sales qualities which can lead to wasted effort
    No real room for negotiation

    Advice to ManagementAdvice

    Really try to work and mentor the sales force; it will pay dividends

    Recommends
    Positive Outlook
    Approves of CEO

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