Coinstar Reviews

50 Reviews
2.6
50 Reviews
Rating Trends

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Jim Gaherity
0 Ratings

Review Highlights

Pros
  • cupcake day, free movies, various entertainment events, etc (in 5 reviews)

  • Interesting project, good benefits, fairly flexible schedule (in 4 reviews)


Cons
  • No advancement opprotunities, company doesn't do a good job at training employees (in 4 reviews)

  • Also, in the maintenance area, there are little, to no opportunities for career advancement (in 3 reviews)

More Highlights

21 Employee Reviews Back to all reviews

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  1.  

    What you see is not what you get

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Coinstar full-time for more than a year

    Pros

    Great co-workers. Lots of interesting problems to solve. Convenient location. Casual work environment. Lots of overlap with Redbox and the Chicago team. Employee benefit package was pretty good. Offices are very nice. Great CEO who replaced a not so great CEO.

    Cons

    Highly politically charged environment. Huge disconnect between management and the employees. Lots of dissatisfied employees. Very stressful place to be on a day to day basis.

    Advice to ManagementAdvice

    Do some serious and honest evaluation of your executive team and your HR organization leadership in particular. You could be the coolest company around, but you have some serious problems with legacy people who are in positions of authority. Time to clean house.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Incompetent upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Coinstar full-time for more than 8 years

    Pros

    There used to be some Cons at one time not anymore.

    Cons

    Unable to follow their own values and mission statement, No advancement for employees, your asked to present ideas and there is no follow through. Purchased other businesses with no idea how to run them accordingly, only to sell them off at a loss. this happened too often. Training of
    employees leaves a lot to be desired. Restructure and Reorganize another sign of incompetence.

    Advice to ManagementAdvice

    Wake up and smell the coffee. Time to clean house and incorporate Management who have a clue to what the outside world is about. Not to individuals who are in there for there own gain and not the company's prosperity.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Core values don't match real-life day-day company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager
    Current Employee - Senior Manager

    I have been working at Coinstar full-time for more than 3 years

    Pros

    * Good camaraderie amongst peers
    * Plenty of free snacks and drinks
    * Benefit package ok

    Cons

    Company has lots its soul for innovation and some of the Directors/Management do not accurately reflect or practice the company values like "respect and integrity". A recent re0-org brought in a matrix development structure with too many layers of management who are out of touch with the sustaining versus innovating process. One Director is bent on building their fiefdom that key employees and contributors have either quit or unceremoniously escorted out when they don't agree with their pre-conceived direction or project status.
    Unbelievable to hear that the new CEO is being paid $1.6 million +.

    Advice to ManagementAdvice

    Read your company values "communication, humility, accountability, integrity, respect, dedication". Practice them. Ask for feedback from their manager/director's direct reports, and listen to them. Be wary of the director/manager who does not practice the company values, who denigrates and disrespects fulltime employees as well as contractors. Communicate! The next director you hire should at least have a 4 year degree and have Hardware and Software experience.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 4 people found this helpful  

    Get in with the right person and you will go FAR...forget to "kiss up" and you are asking for IT!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales  in  Oakbrook Terrace, IL
    Former Employee - Sales in Oakbrook Terrace, IL

    I worked at Coinstar full-time

    Pros

    Overall the "old" Redbox employees are very friendly and create a great work environment. The company also tries to create a fun work environment...cupcake day, free movies, various entertainment events, etc.

    Cons

    Minimal training/investing in people, must be apart of the "clique" or you're destined to fail despite your qualifications/experience...not a fair playing field, especially with the Sales team...what applies for one does NOT apply for ALL

    Advice to ManagementAdvice

    Training for management in people relations, diversity and INCLUSION, come out of your office and relate to your team

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shared Services  in  Bellevue, WA
    Current Employee - Shared Services in Bellevue, WA

    I have been working at Coinstar full-time for more than a year

    Pros

    CFO who knows what he is doing;
    Friendly co-workers

    Cons

    Not willing to promote from within - managers are stiff about promoting low to mid level employees or even letting them move to a different group.
    Very top Heavy - company continues to hire more manager level positions and less workers to do the job.
    Management vested in trying to get high level jobs instead of doing their jobs
    Higher levels taking credit for work done by their employees.

    Advice to ManagementAdvice

    Invest more In the Low-To-Mid Level Employees; motivate them and try to retain these workers.
    Improve training opportunities for employees
    Listen to the ideas employees have on how to improve

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Had Potential...Now Top Heavy With Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Bellevue, WA
    Former Employee - Director in Bellevue, WA

    I worked at Coinstar full-time

    Pros

    Market and Industry Leader
    Utilizes Current Technology
    Good Work-Life Balance
    Mid-to-Upper Range for Salaries

    Cons

    "Good Old Boy" Network (No Advancement If You're Not In The Circle Of Trust)
    Too Many VPs (Who Only Care About The Friends They Hire)
    HR Dept Understaffed
    Compensation Folks Are Out of Touch

    Advice to ManagementAdvice

    Start Investing More In The Low-To-Mid Level Employees And Less On Your Buddy VPs

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Sadly, inconsistent leadership compromises business success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Bellevue, WA
    Former Employee - Senior Manager in Bellevue, WA

    I worked at Coinstar full-time for more than 3 years

    Pros

    Great CEO & CFO
    A company with a lot of promise business wise
    Pockets of good leaders that work hard
    Employees that are generally committed

    Cons

    Lack of HR support....way too lean and highly conservative. As a business leader, my hands were tied when it came to hiring and firing.

    Advice to ManagementAdvice

    Need to truly merge/align with Redbox. It is difficult to have employees in Chicago that experience one thing and others in Bellevue who experience something else. Coinstar should be one company.

    Reinvent HR. It needs to be a value-added partner to us business leaders, not just policy enforcers.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Left hand has no idea what the right hand does.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Technician  in  San Antonio, TX
    Former Employee - Field Technician in San Antonio, TX

    I worked at Coinstar as a contractor for less than a year

    Pros

    Good Pay
    Decent benefits
    Company Car
    All in all its just a regular job, nothing so spectacular to speak of that it needs to be said here. About the most exciting thing is a Company car... OH and a 4G LTE smart phone :)

    Cons

    Management has no idea what is going on half the time, and they are quick to blame you for every bad decision they make. 0% supervision until it comes time for numbers and reports at the end of the month.

    Advice to ManagementAdvice

    Stop hiring at the top and concentrate on hiring and developing quality workers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    The Tax Management in Oakbrook Illinois needs overhaul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tax Accountant  in  Oakbrook Terrace, IL
    Current Employee - Tax Accountant in Oakbrook Terrace, IL

    I have been working at Coinstar full-time for more than a year

    Pros

    Salary and benefits are good along with the movie rentals to the employees. The food eveyone brings in is also quite good...

    Cons

    Micro-management, terrible training, lack of direction from Management Team in the tax department. Unprofessional and juvenille behavior in the tax management team. The gossip and constant loud laughing is quite unprofessional and very distracting. Too many senseless meetings!

    Advice to ManagementAdvice

    Desperate need for a complete overhaul of the tax management team in Oakbrook, IL.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Too much drama

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Bellevue, WA
    Former Employee - Management in Bellevue, WA

    I worked at Coinstar full-time for less than a year

    Pros

    The pay is very good compared to the work

    Cons

    The company has no solid direction. There are teams of 12 people with 4 to 5 managers.
    Very HR top heavy. There were at least 3 HR reps for my department of less than 15 people.
    No career advancement. Management and HR talked nonstop about how employees needed a clear career path but when anyone tried to establish a way to make it happen they were shot down in endless meetings.
    To many egos to get anything done. People will completely kill projects simply because they didn't think of it. There is way too much political drama.
    No one wants to take accountability for decisions and employees pay the price.

    Advice to ManagementAdvice

    Lead your teams. Management tends to step back and be too hands off. There is very little direction and management is often invisible unless something is wrong and then it's just a big exercise in C.Y.A.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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