Coinstar

www.coinstar.com
Employer Engaged

Coinstar Reviews

9 Reviews
3.0
9 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jim Gaherity
9 Ratings

Review Highlights

Pros
  • cupcake day, free movies, various entertainment events, etc (in 5 reviews)

  • Interesting project, good benefits, fairly flexible schedule (in 4 reviews)


Cons
  • No advancement opprotunities, company doesn't do a good job at training employees (in 4 reviews)

  • Also, in the maintenance area, there are little, to no opportunities for career advancement (in 3 reviews)

More Highlights

9 Employee Reviews Back to all Reviews

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  1.  

    customer Service/Dispatcher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilngual Customer Service Representative in Bellevue, WA
    Former Employee - Bilngual Customer Service Representative in Bellevue, WA

    I worked at Coinstar full-time (more than a year)

    Pros

    Good working environment, opportunity to advance from within.

    Cons

    Lack of structure or discipline in the small call center.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 4 people found this helpful  

    Great People and Perks! Strange HR Department!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrator in Bellevue, WA
    Former Employee - Administrator in Bellevue, WA

    I worked at Coinstar full-time (more than a year)

    Pros

    * Lots of Humor
    * Colorful Atmosphere
    * Free Movies and Snacks
    * Generous Benefits

    Cons

    * Very Passive Agressive
    * Strong Personalities are Intimidating to Management
    * Management is NEVER Held Liable for Their Mistakes...It's ALWAYS Someone Else's Fault
    * The Diversity and Inclusion Department Isn't Diverse

    Advice to ManagementAdvice

    Hire sane people in the HR department. This will trickle down into sane people being hired everywhere. The Buddy hiring Buddy system isn't working. The Culture and Values are terrific, but not if only the underlings are held to that standard.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Field Technician in Phoenix, AZ
    Former Employee - Field Technician in Phoenix, AZ

    I worked at Coinstar

    Pros

    It is great to be your own driving force and motivation in your day-to-day work. They encourage you to run your "area" like it is your own.

    Cons

    Communication in this company is pretty poor. Also, in the maintenance area, there are little, to no opportunities for career advancement.

    Advice to ManagementAdvice

    What I noticed while working for them was that the Senior Management was great and enthusiastic but that they were oblivious to the day-to-day operations in the field. Not totally their fault, but they should hold the management that they hire accountable for the trouble on the ground floor. The lower employees feel very expendable and under valued.

    Recommends
    Disapproves of CEO
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  5. 3 people found this helpful  

    Interesting experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Coinstar

    Pros

    Enterpreterial Enviroment
    Lots of different projects running at the same time
    Company Growing

    Cons

    Not quite clear Job roles / responsabilities
    Kaos Feeling
    Different people involve in different meeting to address the same issue

    Advice to ManagementAdvice

    Re enforce strategic planning / prioritize business initiatives

    Doesn't Recommend
    No opinion of CEO
  6. 3 people found this helpful  

    smoke & mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Shared Services in Bellevue, WA
    Current Employee - Shared Services in Bellevue, WA

    I have been working at Coinstar

    Pros

    Exciting products
    Growth peroid
    Some bright, exciting individuals
    Brand recognition
    Enthusiasm within the marketing, IT depts

    Cons

    Lack of cohesive direction
    Lack of communication across partner groups
    A lot of miscommunication / bias between shared groups
    Mistrust and confusion about the future/direction of the company
    Old guard vs new guard

    Advice to ManagementAdvice

    During my tenure I've heard many different messages about the direction of this company. Within shared services there is a lack of cohesive coaching / mentoring of the future of this team. The marketing department runs as a pack of mavericks with little restriction. HR is a joke and for a company this size they really need to implement some processes in order to achieve their goals. The start-up peroid is long past but the start-up mentality is pervasive and crippling to their success. Many employees have worked for 12- 15 years and don't have the experience/knowledge to bring this company up to speed on how it should operate with efficiency and innovation intact.
    HR tends to rein in the managers and the managers don't trust HR because HR is broken.

    Approves of CEO
  7. 2 people found this helpful  

    p

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at Coinstar

    Pros

    Flexibility, ability to make your own schedule. Increase in health benifits

    Cons

    No advancement opprotunities, company doesn't do a good job at training employees. Change in leadership direction is very common here.

    Advice to ManagementAdvice

    Create some REAL advancement opprotunities, make the investment in your employee's training and share some of those stock options. Minimize disruptions with change in leadership

    Approves of CEO
  8. 3 people found this helpful  

    Good company, but watch out for politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Product Manager in Bellevue, WA
    Current Employee - Product Manager in Bellevue, WA

    I have been working at Coinstar

    Pros

    Solid company with a great set of products. A market leader.

    Cons

    People are more interested in politics than producing. High employee turnover. The IT organization is a joke.

    Advice to ManagementAdvice

    Work on gettting people to work together across team boundaries rather than work as enemies. Considering the company is doing comparitively well, it is suprising that many employees are so negative and deeply depressed. Managment theorists would suggest this does not bode well for future success. Normally this would suggest cycling in new talent. But, the new talent does not seem to last long because the old unproductive guard will back stab them before they get entrenched. There needs to be a focus on supporting new talent to reduce turnover and improve growth.

    Approves of CEO
  9. 1 person found this helpful  

    Mixed Reviews

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coinstar

    Pros

    Great environment, good work life balance
    Middle Management and below are great people to work with
    Overall it is a pretty good place to work
    Great Parking
    Free movies

    Cons

    The company has a hard time recognizing good internal talent when they see it.
    Most of the leaders are not really leaders.
    Very Very Very Top Heavy in HR.
    Very poor branding in the public market between Redbox and Coinstar
    Upper Management, very poor when it comes to communication with the rest of the company
    Future forecasting is horrible.
    Benefits are okay, but not great.
    No recognition from upper management when it came to good performance.
    Too many leaders do not understand the true roles of the their reports
    Not enough time off

    Advice to ManagementAdvice

    Don't get so stuck on processes so much to the point that you let your vision become clouded. Be progressive and forward thinking, move a little, a lot faster when it comes to making decisions.

    Recommends
    No opinion of CEO
  10.  

    Ok-

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coinstar

    Pros

    Working in the field, servicing equipment. Being abl to travland not sit behind desk all day long.
    Having alot of customer relations.

    Cons

    Company shows to much favoritism and is very "micro managed".

    Advice to ManagementAdvice

    Overall the company needs to sho recognition to employees more often for POSITIVE accomplishments. Realizing that eveyone deserves QUALTY FAMILY TIME !

    No opinion of CEO

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