Coldwater Creek

www.coldwatercreek.com

Coldwater Creek Reviews

Updated September 28, 2014
Updated September 28, 2014
325 Reviews
3.0
325 Reviews
Rating Trends

Recommend to a friend
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Coldwater Creek President & CEO Jill Dean
Jill Dean
93 Ratings

Review Highlights

Pros
  • The customers are great to work with, love the people I work with (in 16 reviews)

  • Employee Discount used to be a great benefit but now I can't find anything I want (in 23 reviews)


Cons
  • Stay away from any Upper Management affiliated with Coldwater Creek (in 30 reviews)

  • There is no work life balance or appreciation for the hard work you do (in 6 reviews)

More Highlights

80 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Too much favoritism and polics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part Time Sales Associate in Broomfield, CO
    Former Employee - Part Time Sales Associate in Broomfield, CO

    I worked at Coldwater Creek part-time (less than a year)

    Pros

    Though the company has closed, the best reason to work there is the discounts.

    Cons

    Dealing with back-stabbing co-worker and lax management..

    Advice to ManagementAdvice

    Make sure to treat everyone fairly - stop playing favorites.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant in Sandpoint, ID
    Former Employee - Assistant in Sandpoint, ID

    I worked at Coldwater Creek full-time (more than 3 years)

    Pros

    Friendly people and located in unique location.

    Cons

    Politics are the driving force behind everything.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Sales Lead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Sales Associate in Augusta, GA
    Current Employee - Lead Sales Associate in Augusta, GA

    I have been working at Coldwater Creek full-time (more than a year)

    Pros

    Had a great store manager and assistant store manager. Enjoyed working with the associates.

    Cons

    Dis.trict Manager was terrible. Executive Team was floundering.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Great clothing but...

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coldwater Creek part-time

    Pros

    The clothing has beautiful colors and fabrics -- the sizes are great too.

    Cons

    The management did not listen to employees.

    Advice to ManagementAdvice

    Too late! The store is closing and we are out of a job.

  6.  

    Merchandise too expensive that had to be compensated w/too many confusing sales; overuse of rules and customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    Current Employee - Floor Leader, Second Assistant in Columbus, OH
    Current Employee - Floor Leader, Second Assistant in Columbus, OH

    I have been working at Coldwater Creek full-time (less than a year)

    Pros

    Benefits, PTO, great group of gals to work with

    Cons

    Selling poor buying decisions, planograms that lacked visual merchandising skills in which you could not use ones own creativity; not open to new ideas or changes unless it came from the top; too many rules that utilized more labor hours than necessary; the weekly sales in various pricepoints that had to compensate for high end/not worth it pricing; weekly 2 hr management meetings and 2 hr. conference calls; store sets at 6 a.m.; TOO MUCH CUSTOMER HAND HOLDING, once they walked through the door, they only had to stand in undergarments while we did EVERYTHING for them; too many coupons, sales, etc.

    Advice to ManagementAdvice

    It all led you to bankruptcy....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    sad to see end

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coldwater Creek full-time (more than 5 years)

    Pros

    Great beginnings, lots of opportunity for growth, fair wages for a small community. The culture of the business and the local community attracted some amazing talent to join the company.

    Cons

    At some point, things went off track and CWC seemed to loose sight of what really mattered: both for the customer and the employee.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Costs too much to work there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in Durham, NC
    Current Employee - Part Time Sales Associate in Durham, NC

    I have been working at Coldwater Creek part-time (less than a year)

    Pros

    The clothes are nice and the customer base is nice

    Cons

    You must buy the clothes in season, which are expensive, and wear them to work. Hard to do on a salary that barely pays the rent.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great salary...crazy co-workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Los Angeles, CA
    Former Employee - Assistant Store Manager in Los Angeles, CA

    I worked at Coldwater Creek full-time (less than a year)

    Pros

    Nice stores, okay discount, close to home, good salary & benefits

    Cons

    Store Manager and Key Holder were nuts! Act nice then constant bad mouth behind ur back. Always had sales to get customers in the door. These older women are NEVER satisfied...nothing is ever cheap enough. So many returns we would have negative $ days. Not surprised they're outta business.

    Advice to ManagementAdvice

    Pay attention to Store Manager. Mine had the schedule she sent the DM and the real one. Always took 3 days off a week, never worked 40 hours. Ever. Lots of slacking. They would do nothing on my days off and leave all sale set up and merch movement for me when I returned. One of the older co-workers called herself a "pillar of the community"...meh. whatever...she only worked 12-4 a few days a week...and thought she was God's gift to the world.

    Negative Outlook
    No opinion of CEO
  10.  

    Good experience. A lot of tasking esp. on visual needs of the business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coldwater Creek

    Pros

    Was a good concept but, co. got lost and economy did not help their situation.

    Cons

    co. is going bankrupt, Product was heavy and not ideal for seasonal areas. Buying office should have done regional buying packages for each zone based on weather.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    It Doesn't Matter

    Current Employee - Second Assistant Manager
    Current Employee - Second Assistant Manager

    I have been working at Coldwater Creek part-time (more than 5 years)

    Pros

    Pros: That was the past. However, my co-workers are still working with a high level of professionalism & dignity.

    Cons

    The store staff now, more than ever, has to put on a "happy face" (grit your teeth & smile) with the customer & answer the same questions over and over again! Thank you CWC.

    Advice to ManagementAdvice

    Shame on you Coldwater Creek! You never paid to attention to what we had to say. Just "delight" the customer, push those credit cards, yada, yada, yada. In an effort to reinvent yourself you lost touch with your "core" customer & this is what's left.

Coldwater Creek Photos

Coldwater Creek brook plaza
Beautiful store!
Opening Day

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