Coldwater Creek Reviews

Updated March 19, 2015
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4.0
69 Reviews
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Coldwater Creek President & CEO Jill Dean
Jill Dean
95 Ratings

69 Employee Reviews

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  1. Out of business - Disappointed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at Coldwater Creek

    Pros

    I enjoyed my time working at Coldwater Creek. The staff was friendly and helpful and made me feel like I had been there forever.

    Cons

    The company declared bankruptcy not long after I was hired. I do believe the quality of their clothing, that had declined in the last couple of years had something to do with it. Along with refunds for clothes that were years old.

    Advice to ManagementAdvice

    It's a shame you ran this company into the ground by refunding clothes that were months, even years old, running sales that became so ridiculous that they didn't mean anything anymore.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2. sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coldwater Creek

    Pros

    friendly co-workers, good at allowing time off and working around your schedule, nice employee discount available, hours are reasonable and management is good at providing the number of hours requested

    Cons

    there are not too many cons at this company, as they try to work with the employees for the most part, but the back room in some of the stores are very difficult to work in as they are very crowded

  3. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coldwater Creek

    Pros

    Great Benefits, and the people are awesome

    Cons

    They stopped doing pay increases

    Recommends
    Negative Outlook
    No opinion of CEO
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  5. Good while it lasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coldwater Creek

    Pros

    Located in a small town, the benefits and pay were good in comparison to any other local companies. People were excellent to work with and many friendships were made.

    Cons

    Extremely top-heavy company and management had little direction of where to take the company. The hard choices to close unprofitable stores was never taken and the company went bankrupt.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. They cared about their employees and customers. They were TRUE great Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Second Assist Manager in Cary, NC
    Former Employee - Second Assist Manager in Cary, NC

    I worked at Coldwater Creek full-time (more than 5 years)

    Pros

    They care a lot about every customer as if they were family.
    They treat us as family too.

    Cons

    One boss I had was insecure about herself - so she didn't train anyone or give out any information to help us. We had to figure things out on our own.

    Advice to ManagementAdvice

    ALL companies should just show up to see what is really happening in its places without notice. Too many people in Management cover up -- and when notified -- go to extreme to get ready for upper management to go there. Then as soon as they leave - it all goes back to their way and not the Company way.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. Loved my job!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in The Villages, FL
    Former Employee - Store Manager in The Villages, FL

    I worked at Coldwater Creek full-time (more than a year)

    Pros

    The customer service module is amazing! Clienteleing is a huge part and so much fun. Great discount. Great benefits and pay.

    Cons

    The workload is bigger than most jobs I've held. But not enough to kill you. The company allowed enough staff to spread the workload.

    Recommends
    Negative Outlook
    No opinion of CEO
  8. It proved to be a great learning opportunity to work for the retailer Coldwater Creek.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Plano, TX
    Former Employee - Sales Associate in Plano, TX

    I worked at Coldwater Creek part-time (more than 5 years)

    Pros

    It was a team atmosphere where everyone was helping each other out. There was also room for advancement. Liked that we were empowered to do what it took to make each customer have a delightful experience in our store.

    Cons

    The rate of pay and raises could have been improved.

    Advice to ManagementAdvice

    Wish that upper management would have listened to us more at the store level regarding policies and procedures of what was and was not effective. There were also to many floor sets and changes. Promotions and offers changed so much that it got confusing for both customers and sales associates alike.

    Recommends
    Negative Outlook
    No opinion of CEO
  9. I loved the job and the beautiful clothes.

    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coldwater Creek

    Pros

    The people were amazing. I loved the opportunity for growth. They were on a great track to getting back in shape financially.

    Cons

    The company closed. It was just too late. I think they made all the appropriate changes and cuts. I believe they should have done it sooner.

    Negative Outlook
    Approves of CEO
  10. employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder in Cumming, GA
    Former Employee - Key Holder in Cumming, GA

    I worked at Coldwater Creek part-time (less than a year)

    Pros

    I enjoyed working for Coldwater Creek,but left due to a knee replacement, I really liked my manager. The clothes line was good except a lot of the customers were looking for the regular line of clothing not the outlet line and were disappointed

    Cons

    the time management was terrible. There were way too many floor moves. The customers did not like the fact that every time they came in things had changed.there were to many part time employees for the store where I worked

  11. Pleasant work atmosphere, coworkers and clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Winchester, VA
    Current Employee - Assistant Store Manager in Winchester, VA

    I have been working at Coldwater Creek (more than a year)

    Pros

    Mature customers willing to pay without haggling, friendly and not demanding. Not on commission so none of the vicious competition.

    Cons

    Too many floor moves, more labor hours when store was closed than we spent with customers it seemed. My store was a lifestyle center with easy hours, even so the floor moves kept us there until midnight.

    Advice to ManagementAdvice

    Year to year customers who needed more change than the same pieces indifferent colors. The product became too predictable.

    Negative Outlook
    Approves of CEO

Coldwater Creek Photos

Coldwater Creek brook plaza
Beautiful store!
Opening Day

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Coldwater Creek

 
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