Coldwater Creek

  www.coldwatercreek.com
  www.coldwatercreek.com

Coldwater Creek Reviews

Updated October 3, 2014
Updated October 3, 2014
312 Reviews
2.9
312 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Coldwater Creek President & CEO Jill Dean
Jill Dean
87 Ratings

Review Highlights

Pros
  • The customers are great to work with, love the people I work with (in 16 reviews)

  • Employee Discount used to be a great benefit but now I can't find anything I want (in 22 reviews)


Cons
  • The lack of consistency in direction from upper management (in 29 reviews)

  • There is no work life balance or appreciation for the hard work you do (in 6 reviews)

More Highlights

64 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Loved my job!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in The Villages, FL
    Former Employee - Store Manager in The Villages, FL

    I worked at Coldwater Creek full-time (more than an year)

    Pros

    The customer service module is amazing! Clienteleing is a huge part and so much fun. Great discount. Great benefits and pay.

    Cons

    The workload is bigger than most jobs I've held. But not enough to kill you. The company allowed enough staff to spread the workload.

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    It proved to be a great learning opportunity to work for the retailer Coldwater Creek.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Plano, TX
    Former Employee - Sales Associate in Plano, TX

    I worked at Coldwater Creek part-time (more than 5 years)

    Pros

    It was a team atmosphere where everyone was helping each other out. There was also room for advancement. Liked that we were empowered to do what it took to make each customer have a delightful experience in our store.

    Cons

    The rate of pay and raises could have been improved.

    Advice to ManagementAdvice

    Wish that upper management would have listened to us more at the store level regarding policies and procedures of what was and was not effective. There were also to many floor sets and changes. Promotions and offers changed so much that it got confusing for both customers and sales associates alike.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    I loved the job and the beautiful clothes.

    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coldwater Creek

    Pros

    The people were amazing. I loved the opportunity for growth. They were on a great track to getting back in shape financially.

    Cons

    The company closed. It was just too late. I think they made all the appropriate changes and cuts. I believe they should have done it sooner.

    Negative Outlook
    Approves of CEO
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  5.  

    employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder in Cumming, GA
    Former Employee - Key Holder in Cumming, GA

    I worked at Coldwater Creek part-time (less than an year)

    Pros

    I enjoyed working for Coldwater Creek,but left due to a knee replacement, I really liked my manager. The clothes line was good except a lot of the customers were looking for the regular line of clothing not the outlet line and were disappointed

    Cons

    the time management was terrible. There were way too many floor moves. The customers did not like the fact that every time they came in things had changed.there were to many part time employees for the store where I worked

  6.  

    Pleasant work atmosphere, coworkers and clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Winchester, VA
    Current Employee - Assistant Store Manager in Winchester, VA

    I have been working at Coldwater Creek (more than an year)

    Pros

    Mature customers willing to pay without haggling, friendly and not demanding. Not on commission so none of the vicious competition.

    Cons

    Too many floor moves, more labor hours when store was closed than we spent with customers it seemed. My store was a lifestyle center with easy hours, even so the floor moves kept us there until midnight.

    Advice to ManagementAdvice

    Year to year customers who needed more change than the same pieces indifferent colors. The product became too predictable.

    Negative Outlook
    Approves of CEO
  7.  

    Respect was the culture of the company.

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coldwater Creek

    Pros

    We respected one another (at least in my location). When duties were delegated or received, they were asked to be done - not demanded. We spoke to each other like adults and the turn around rate was very low, because no one really wanted to leave.

    Cons

    I really thought associates were spoiled. I felt like I kept getting into trouble because associates' feelings seemed more valuable than management. There was also no room to grow. There was a raise freeze that lasted several years. I received 1raise in 5yrs.

    Advice to ManagementAdvice

    Take the time to thank your management team individually. Let them know that their hard work has paid off more often.

  8.  

    Overall a pleasant atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Coldwater Creek part-time (more than an year)

    Pros

    Friendly associates.
    Small store feel, even with bigger stores. Very intimate.
    Flexible scheduling for employees.
    The clothing is beautiful, even for a younger woman like myself. I would wear it for a professional scene.

    Cons

    The biggest con is that it went out of business. I think that Coldwater Creek customers felt a serious sense of loss. They loved that company.

    Advice to ManagementAdvice

    If you bring the company back, maybe lose the credit card and focus more on maintaining quality styles of clothing.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    The most amazing group of women in one place that I have ever seen

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Saint Paul, MN
    Current Employee - Store Manager in Saint Paul, MN

    I have been working at Coldwater Creek full-time (more than an year)

    Pros

    The people I worked with and the people I worked for. Management, Teams and Customers are the best!

    Cons

    Bankruptcy and all stores closed.

    Advice to ManagementAdvice

    too late to put it in here now.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    End of a wonderful journey

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coldwater Creek

    Pros

    Great people working in the beautiful surroundings of Sandpoint, ID

    Cons

    Corporate bankruptcy has shut down the company.

  11.  

    Awesome

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coldwater Creek

    Pros

    Management brought this company down

    Cons

    Everybody in Sandpoint is above the rest of the company

    Advice to ManagementAdvice

    Back to school

Coldwater Creek Photos

Coldwater Creek brook plaza
Beautiful store!
Opening Day

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