Coldwater Creek Reviews

Updated May 28, 2015
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5.0
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Approve of CEO
Coldwater Creek President & CEO Jill Dean
Jill Dean
11 Ratings

Pros
  • The customers are great to work with, love the people I work with (in 16 reviews)

  • Good employee discount 40% off sometimes 50% off (in 23 reviews)

Cons
  • The lack of consistency in direction from upper management (in 30 reviews)

  • There is no work life balance or appreciation for the hard work you do (in 6 reviews)

More Pros and Cons

34 Employee Reviews

Sort: Popular Rating Date
  1. great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Nashville, TN
    Current Employee - Assistant Store Manager in Nashville, TN

    I have been working at Coldwater Creek

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Loved working for company I hate it closed

    Cons

    Night shifts, it closed and too high end clothing

    Advice to Management

    Keep it real with pricing


  2. Asst. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Friendswood, TX
    Current Employee - Assistant Manager in Friendswood, TX

    I have been working at Coldwater Creek

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Loved the job loved being there

    Cons

    Could work on better hours,schedules.

    Advice to Management

    Work on scheduling.


  3. I worked for Coldwater Creek for 8 years as store manager.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coldwater Creek

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I loved Coldwater for putting the customer first. Coldwater believed in a team atmosphere. Managers were able to build their team through rotating areas of responsibility allowing all aspects of the business to be learned. The company created a partnership with all members from the president to the sales associates.

    Cons

    The Company lost its competitive edge and had to file for bankruptcy.


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  5. Helpful (1)

    Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Gig Harbor, WA
    Former Employee - Store Manager in Gig Harbor, WA

    I worked at Coldwater Creek full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company. Great integrity. Good with customers and staff members.

    Cons

    can't think of anything right now

    Advice to Management

    continue what you were doing


  6. Terrific nine years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Thousand Oaks, CA
    Former Employee - Assistant Store Manager in Thousand Oaks, CA

    I worked at Coldwater Creek full-time (More than 8 years)

    No opinion of CEO
    No opinion of CEO

    Pros

    We were empowered to delight the customer at all times and able to deliver fantastic customer service. I made so many connections with our clientele that many of them gave me their contact numbers to reach out to them when I relocate to another company.
    Great salaries, benefits and bonuses.

    Cons

    The last couple of years were difficult due to lots of changes at corporate. Company kept trying to go in different directions but at least the customers did not suffer due to the internal changes.


  7. great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coldwater Creek part-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Associates and customers like family. Good quality clothes but sometimes pricey. Management team consistent about training and putting the customer first. Fun place to work.

    Cons

    From the DM up, management not aware what actually goes on in the stores. Constantly sending out coupons and offers and confusing the customer.


  8. Coldwater Creek great place to work!

    Former Employee - Assistant Manager in Carlsbad, CA
    Former Employee - Assistant Manager in Carlsbad, CA

    I worked at Coldwater Creek full-time (More than a year)

    Pros

    As an Assistant Manager at Coldwater Creek, the initial training was very thorough. Having worked at 2 different locations, one in Northern CA and one in Southern CA, I can say company wide it was a good place to work. The sales and management teams have a good working relationship. Customers are treated fair and with respect. I'm sorry to see Coldwater Creek go out of business.

    Cons

    Biggest con is Coldwater Creek going out of business. Really the only drawback to working there is the same drawback of any retail career...the hours. Nights, weekends. But we all know that going into a retail position. I di enjoy the time I worked at Coldwater Creek.

    Advice to Management

    Advice to upper management...what happened! I'm very sorry about the bankruptcy. Very sad to see it go.


  9. Coldwater Creek filed bankruptcy in April, 2014

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coldwater Creek

    Pros

    Great team environment with opportunities to grow

    Cons

    The business closed all stores!


  10. I had a wonderful experience working for Coldwater Creek.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Part Time Sales Associate
    Current Employee - Part Time Sales Associate

    I have been working at Coldwater Creek part-time (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Coldwater Creek has a good employee discount, flexible with scheduling and opportunity to grow.

    Cons

    Working on the weekends and not having a set schedule.

    Advice to Management

    Do as you want others to do.


  11. Great place to work, sad they are closing.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager
    Current Employee - Retail Store Manager

    I have been working at Coldwater Creek full-time (More than 5 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Wonderful opportunity to work with some highly talented people. The outlet division is populated with people that have enough insight into the business, they should be running the entire company The customers are the best!

    Cons

    Financial issues meant no raises, no opportunity to advance.

    Advice to Management

    Should have filed reorganization rather than full bankruptcy. Factory stores were leading the way and under Liz Hayward's direction, could have gone far.



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