Coles Group

www.coles.com.au

Coles Group Reviews

Updated October 30, 2014
Updated October 30, 2014
108 Reviews
3.6
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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John Durkan
1 Rating

Review Highlights

Pros
  • Flexible Hours if you are a casual (write in your availability and they will work around it) (in 12 reviews)

  • Gradual change has made the work environment more pleasurable with less hands on management and more autonomy (in 12 reviews)


Cons
  • Long hours/ unpaid overtime as a salary manager (in 6 reviews)

  • Work life balance does not exist (in 3 reviews)

More Highlights

12 Employee Reviews Back to all reviews

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  1.  

    GOOD PLACE TO WORK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coles Group full-time

    Pros

    good pay, good working environment

    Cons

    long hours, bad boss, crazy work load

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    They give you the minimum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Checkout Assistant in Newcastle (Australia)
    Current Employee - Checkout Assistant in Newcastle (Australia)

    I have been working at Coles Group part-time (more than 5 years)

    Pros

    I would say the pros of this job is that we have Australian rules and regulations to ensure we are well paid compared to the same job in another country such as the USA. This pro is not due to the company - you will find the same wage in all supermarkets in Australia.

    This job is great for a student who needs to earn some money while at university. Don't expect much if you wish to make a career out of this.

    Cons

    I am currently working at Coles while studying at university. Some of my friends have already graduated and in their positions, if they do well at their job and exceed expectations, they will receive a bonus in what most adults would assume is appropriate - cash.

    While working at coles you will receive a cheap lolly for your hard work (or maybe mars bar if you have stayed back late numerous times). It saddens me to see single mothers put so much effort into this job and receive $1 worth of chocolate in exchange for not being at home with their kids on a school night. I'd love to give the CEO a Freddy frog for his end of year bonus!

    The managers can vary greatly. The ones who are on the "Coles career path" are completely delusional. They truly believe they make important decisions, however having read some of the emails they receive, I know their job is to make sure they follow what they have been told. The emails will contain exact details of how a store is supposed to be set out, how many people they can roster, what new promotion they will push, how to set out pamphlets, the right way to use a mop and bucket blah blah blah. These emails often contain photos showing them exactly "what good looks like" if ever there is any confusion. The store managers have no involvement in the creation of these management emails. If you want to be a tool for the rest of your life, choose a Coles career.

    The only control managers possess is choosing who receives shifts and whether or not to give a refund to undesirables.

    The other type of manager is the one who knows they will not be there forever. They will treat people fairly but will be abused by management above. If you ever have one of these managers, support them the best you can because as soon as they leave, the next one might not be so nice.

    There is no encouragement to learn any new skills or expand your knowledge. Managers will even not explain how simple programs work as they want to be the only one who is allowed to do this. They love to say that they are the only ones who know how to do a certain job, even though it would take 30 minutes to train somebody to their same level.

    There are many more cons which would be in common with every other supermarket out there. Don't fall in to the trap thinking that Coles is any better. You may be loyal to coles but they will never be loyal to you. The shop may be desperate for help and you will sacrifice your time, but if you are ever in need do you think they will do the same in return?

    Advice to ManagementAdvice

    If you want to reward people, reward them in a way which does not humiliate them. A lolly is what would motivate a 5 year old, not an adult.

    I realized very quickly that everybody is qualified to manage; the job requires very little knowledge. Although I work on the checkouts, I believe the grocery fillers would be much more happy if they work in pairs or by themselves in their own small areas. They could decide how they will go about finishing their work without having a manager annoying them. Although the work is still mundane, introducing more autonomy where you can will lift job satisfaction and perhaps productivity.

    Let everybody read those management emails so we all have a clear idea of what is expected and being discussed. Having the messages being relayed by somebody who dropped out of school to manage a supermarket doesn't seem to be working. Although the store and department managers may feel threatened by not having exclusive access, I believe having everybody involved (or who wants to be involved) will make the "us and them" distance smaller.

    There is no way in hell any of the students working there would want to stay working in the supermarket side. It could be an idea to offer scholarships/internships/incentives to employees studying majors which you will eventually need on the side of the business where decisions are made.

    There are more, but they probably wouldn't give any benefit Coles' bottom line so I won't bother.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Toxic...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Category Manager in Melbourne (Australia)
    Former Employee - Category Manager in Melbourne (Australia)

    I worked at Coles Group full-time (more than a year)

    Pros

    Lots of opportunities for career growth
    Plenty of different business units, and lateral movement is encouraged.
    Bonus structure is fair

    Cons

    95% of your contemporaries will be trying to stab you in the back (or the front!)
    Your bosses will take credit for your good work, and throw you under the bus for your bad work - they're generally too busy to really put much effort into your development

    Advice to ManagementAdvice

    Don't make promises you can't keep!

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Dry Goods Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coles Group

    Pros

    Good salary if you aren't doing 12 hours every day
    Management training is fantastic
    Friendly approach towards customers

    Cons

    Not uncommon for department managers to be expected to work 12 hours days very regularly.
    Very poor recognition from a lot of the higher management.
    Business will continue to cut hours out of departments with very poor explanation and no room for questioning, putting the workload onto salary team members left working 60 hour weeks

    Advice to ManagementAdvice

    I have been with the business for 5 years and have worked my ass off to do the very best I can and although I have been appreciative of the training I have received, I have hit my breaking point with the ridiculous expectations from those who do not understand the life inside our stores.
    SDR (the hour allowance used in Coles) is the most pathetic and downright insulting structure. It is said that these figures are based on the 'average' speed a team member may work. If this is the case then I encourage you to demonstrate the reality behind this with a training video guide showing the time it takes a team member to complete a task. How does SDR compensate for customer/rep interaction, (both when controlled correctly, completely necessary for a store). When a stores profiling changes so that more work load is expected, why are the hours not added instantly and not up to 6 months later as I have experienced? This forces the few salary team members to make up those hours without any extra pay. Or recognition because in the eyes of a regional manager it is required by the business. When you happen to end up in a store way behind its time in store standards, where is the allowance to fix the issues. I have continually raised these questions previously and have yet to be given an answer to satisfy.

    I speak on behalf of the many department managers I have come into contact over the many stores I have worked in, we are fed up! But you wouldn't know that as you don't understand the reality behind the work inside our stores or are going off the word of the store managers trying to cover their asses every time the regional manager walks in.

    I write this in hope that somebody sees it that can make the change your team deserves. Or you can continue and undoubtedly lose years of experience right throughout the country..

  6. 1 person found this helpful  

    Ok job to get you through Uni or High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Checkout Assistant in Sydney (Australia)
    Former Employee - Checkout Assistant in Sydney (Australia)

    I worked at Coles Group part-time (more than 3 years)

    Pros

    Easy money
    Friendly people, some customers are very nice to talk to

    Cons

    Lack of focus on making sure the staff are well-treated

    Advice to ManagementAdvice

    I do think the company is going in a much better direction than when I was there, but I think there should be a focus on better working conditions for the staff including better facilities around the lunch room; and focus on renovating the stores they look dirty and worn out

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Mind numbing, my most unsatisfying work experience ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member in Brisbane (Australia)
    Former Employee - Team Member in Brisbane (Australia)

    I worked at Coles Group part-time (more than a year)

    Pros

    The only saving grace is the employee discounts and buying programme they have with other companies.

    Cons

    Advice poorly received, no reward for upskilling, no advancement, childish recognition

    Advice to ManagementAdvice

    Managers and line managers tell blatant lies, managers abusive, no reward for assuming extra responsibilities, no reward for raising skill base, use of chocolate bars and lollies as recognition of good work is demeaning and insulting, team member retention is poor, lack of a quality management system, preferential treatment of juniors and part-time/casual students over mature workers who have greater financial commitments, no choice of superannuation fund, no incremental wage structure that rewards attained skills, knowledge, responsibilities and experience

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Coles care more about their profitability than their team members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Member in Sydney (Australia)
    Former Employee - Store Member in Sydney (Australia)

    I worked at Coles Group part-time (more than 3 years)

    Pros

    Can often waste time, meet new friends.

    Cons

    Job is unrewarding and heavily repetitive.

    Advice to ManagementAdvice

    Incentives to motivate team members.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Deceitful Company

    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coles Group

    Pros

    The people I was lucky enough to come in direct contact with were very enjoyable, good working conditions, the benefits were great, a lot of unruly customers werent a problem at The Cole Group, a calm cool and collected work environment for the most part.

    Cons

    While involved with this company many mistakes were made while reviewing background checks and passing to employers. Identity fraud claims were a regular issue, one day backgrounds would come up clear, the next day there would be many red flags. Out of fear of being called incorrect or decietful, many were changed and revised to help company issue. Eventually quit because of relocation and guilt. Personal apologies to everyone who had a check come back incorrectly and were lied to by this company.

    Advice to ManagementAdvice

    Get your act together

  10.  

    Pretty okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Assistant
    Former Employee - Retail Assistant

    I worked at Coles Group

    Pros

    Good work environment, everyone is generally friendly

    Cons

    Pay rate is considerably low

    Advice to ManagementAdvice

    Management needs to understand their employees more instead of just aiming for workplace efficiency all the time

    No opinion of CEO
  11. 1 person found this helpful  

    Boys Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Melbourne (Australia)
    Former Employee - Anonymous Employee in Melbourne (Australia)

    I worked at Coles Group

    Pros

    Good Salary, work from home was OK

    Cons

    Very political, hard if you aren't a member of the boys club

    Doesn't Recommend
    Approves of CEO

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