Coles Group Reviews

Updated September 30, 2014
Updated September 30, 2014
104 Reviews
3.5
104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
John Durkan
0 Ratings

Review Highlights

Pros
  • Flexible Hours if you are a casual (write in your availability and they will work around it) (in 12 reviews)

  • Gradual change has made the work environment more pleasurable with less hands on management and more autonomy (in 11 reviews)


Cons
  • Long hours/ unpaid overtime as a salary manager (in 5 reviews)

  • Work life balance does not exist (in 3 reviews)

More Highlights

39 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    It pays the bills

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Online Shopper in Fremantle (Australia)
    Current Employee - Online Shopper in Fremantle (Australia)

    I have been working at Coles Group part-time (more than an year)

    Pros

    Generally a pretty good work environment with a lot of good characters. Offered pretty good flexibility in regards to shift swapping, sick days etc.

    Cons

    Always get a few dodgy characters around (other department managers) who can be a bit sensitive and require a bit of work to deal with. Management seemed to be quite unreliable, on a number of occasions staff not being offered development opportunities promised to them. Always seemed to be cut backs with staff hours as well, which put added stress on department managers.

    Advice to ManagementAdvice

    Don't promise staff opportunities that you can't follow through on. You'd think it would be simple enough.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Coles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Perth, Western Australia (Australia)
    Current Employee - Team Member in Perth, Western Australia (Australia)

    I have been working at Coles Group part-time (less than an year)

    Pros

    Good managers, great amount of discounts that are useful (grocery discount) in daily life
    in the end i was trained right and handled personally and kindly

    Cons

    Fairly low wage, lowest out of all major competitors
    Hours can be fairly early, but not too late
    No weekend rates

    Advice to ManagementAdvice

    Give weekend rates and the similar like other big companies!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great learning environment! Head office offers variety of Job roles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Functional Analyst
    Former Employee - Functional Analyst

    I worked at Coles Group full-time (more than 10 years)

    Pros

    Good people. Variety of work keeps it interesting. Great place to learn the retail trade. Spent 10 years w old management.

    Cons

    Confusing strategic direction results in poor management decisions. Left due toThe business's poor understanding of the customer. This has since been rectified under the new ownership.

    Advice to ManagementAdvice

    Choose 3 "stakes in the ground" and align everyone's KPIs around them = business focus and simplicity

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Great place to work - friendly people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coles Group

    Pros

    great team members working at coles

    Cons

    tough rosters and some demanding customers

    Advice to ManagementAdvice

    ease up on the number of hours we have to work!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Culture and people to work with. Too much concern with meeting the bottom line and saving pennies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Night Fill in Newcastle (Australia)
    Current Employee - Night Fill in Newcastle (Australia)

    I have been working at Coles Group part-time (more than an year)

    Pros

    Best things are my workmates.
    Everyone gets along and works together.
    Any issues are usually addressed quickly by Fill Captain.
    Pay is decent for part time. Earning more for part time than I did for casual 18 months ago in another company.
    Opportunities for advancement are available.

    Cons

    Mixed communication amongst higher management.
    Limited opportunities for extra shifts outside of contracted hours.
    Poor performers are held on to.
    Advancement opportunities are hard to come by, only the elite and longest serving members seem to qualify for retail leaders.
    Weekly budget cuts too often usually leave dept managers scrounging mid week for workers.
    Once hired. Almost impossible to get fired. Despite poor performers.

    Advice to ManagementAdvice

    Increase weekly hours and budget.
    Make career advancement more accessible.
    Get rid of dead wood who drag the team down.
    Promote from within for higher positions.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Good for flexibility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant
    Current Employee - Customer Service Assistant

    I have been working at Coles Group part-time (more than 5 years)

    Pros

    Decent casual rate for a retail company, very flexible in hours which is good for the people that need it

    Cons

    Managers play favourites, don't really listen to you and not many opportunities in moving up

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good enough experience for a uni student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Coles Group part-time (more than an year)

    Pros

    Good pay for the industry, good Sunday penalty rates as well as a discount card. Flexible rostering for uni students.

    Cons

    Short shifts for casuals. Not enough staff always rostered. Lots of 'lipservice'.

    Advice to ManagementAdvice

    Don't be stingy with staff, ensure that enough staff are always on- good customer service cannot be given if there is not enough staff on.

    Recommends
  9.  

    job satisfaction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Coles Group part-time (more than 3 years)

    Pros

    good pay, flexible hours, good job while at uni

    Cons

    Managers really do not care about you

    Advice to ManagementAdvice

    Value your team members, instead of lashing out at them in every small mistake!!

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    fulfilling experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Assistant in Melbourne (Australia)
    Current Employee - Retail Assistant in Melbourne (Australia)

    I have been working at Coles Group part-time (more than 3 years)

    Pros

    1. The work environment is amazing
    2. Colleagues and Co-workers are an amazing support
    3. They're constantly encouraging you to learn more

    Cons

    1. Can be too critical
    2. At times can be disorganized

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Assistant
    Current Employee - Customer Service Assistant

    I have been working at Coles Group part-time

    Pros

    - Great place to work while at university; can change roster according to my uni timetable.
    - Pay was one of the best in the retail sector for an under 25.

    Cons

    - As you get older the shifts tend to decrease; will have to keep asking for shifts.

    Advice to ManagementAdvice

    - Don't make your best employees suffer through reduced shifts, they are the hardest working, keeps the best company image.

    Recommends
    Neutral Outlook
    No opinion of CEO

Coles Group Photos

Driveway

+ Add Photo

Work at Coles Group? Share Your Experiences

Coles Group

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.