Comcast

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Comcast Reviews in Philadelphia, PA

Updated June 11, 2014
Updated June 11, 2014
2,079 Reviews

3.1
2,079 Reviews
Rating Trends

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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,059 Ratings

Review Highlights

Pros
  • Great co-workers and wonderful benefits (free cable and internet) (in 140 reviews)

  • Benefits, Free cable/internet/phone (all the channels) - that's an immediate (in 318 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 130 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 39 reviews)

More Highlights

15 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    It is like being inside a tornado (in a not good way)

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Engineer  in  Philadelphia, PA
    Former Employee - Product Engineer in Philadelphia, PA

    Pros

    Compensation and Benefits are good, compensating for City Wage Tax

    Cons

    Too much email, and too many meetings. Nobody pays attention during meetings, because they too busy reading their email. It is often hard to figure out who is in charge of what.

    No opinion of CEO
  2. 2 people found this helpful  

    Too Political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Philadelphia, PA
    Former Employee - Analyst in Philadelphia, PA

    Pros

    Fast-paced, won't get bored.
    Lot's of projects going on.
    Most everyone below director is great to work with.

    Cons

    Hard to get anything done - have to know the politics to get things done.
    Directors and VPs changing direction often.
    A lot of micromanagement and politics.
    A lot of frustration from people trying to get work done.

    Advice to ManagementAdvice

    Stop changing direction and micromanaging. Listen to the problems people are having getting their work done.

    Doesn't Recommend
    Neutral Outlook
  3. 2 people found this helpful  

    Well run but frenetic, political, soul-less

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Philadelphia, PA
    Current Employee - Director in Philadelphia, PA

    Pros

    Cable and internet at home for around $30 a month, some really good leaders, very well run financially, best workplace and comp you can find in philly, carries clout

    Cons

    Not a values-based organization, very political and hierarchical, people gun for you, meetings 8am-6pm = normal, always chasing approvals/zero autonomy, desperately wants to be a cool company but very conservative at its core

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Good company, bad work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Project Manager  in  Philadelphia, PA
    Former Employee - Technical Project Manager in Philadelphia, PA

    Pros

    Good discounts from many companies. Benefits are also good. If you have other opportunities - take them!

    Cons

    Vacation is skimpy for management roles. The IT organization is chaotic at best. Corporate culture rewards meanness and for blaming the person below you for failures. Management breeds aggressive competitiveness over crumbs. Organization is not structured for successful technical operations. Managers on up are not held accountable for or even expected to know how to manage humans. Continuous reorganization does not appear to take into account the actual jobs people are performing.

    Advice to ManagementAdvice

    Management needs to actually do just that 'Manage'. Promotions need to be based on more than time served and most definitely need to break up the entrenched fiefdoms.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Top Down Management Culture. Not much interest in cultivating employee talent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Director  in  Philadelphia, PA
    Current Employee - Marketing Director in Philadelphia, PA

    Pros

    Large media/cable company with huge revenue streams and diversified businesses

    Cons

    Decisions are made at the senior executive level and middle management just executes.
    No career development or career progression mapping. Usually hire from the outside for important roles.

    Advice to ManagementAdvice

    Focus on cultivating internal bench of talent rather than outsourcing all strategy work to McKinsey & Bain and having middle management just execute top down plans.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Very political and poor performance management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    Pros

    Good benefits
    Competitive compensation package
    Nice work accommodations

    Cons

    Career development programs are lacking
    Those who do well and survive are politically connected, not talented
    Very unprofessional culture
    Driven by status quo, not innovation contrary to management's rhetoric

    Advice to ManagementAdvice

    Find ways to reward those who work hard and have new ideas.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    They hired me to manage a team that wasn't there ...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Test Manager  in  Philadelphia, PA
    Former Employee - Test Manager in Philadelphia, PA

    Pros

    They seem to have a lot of money.
    I had an office with a big-screen TV.
    The headquarters building in center city Philadelphia is beautiful!

    Cons

    They hired me to manage a group but didn't have enough budget to hire the group.
    The other managers in my department circled the wagons when I arrived and shut me out - our Director did nothing.
    When I resigned and offered to meet with HR to explain why, they said "nah.. we're good."
    The departmental competition is destructive.
    Turnover is VERY high.

    Advice to ManagementAdvice

    You need to understand who you're hiring and why.
    You should buy Motorola Mobility from Google.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Chaotic Environment and very little Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Developer  in  Philadelphia, PA
    Former Employee - Senior Developer in Philadelphia, PA

    Pros

    New Technologies. Good Opportunity to learn

    Cons

    Management does not really manage. The workload is always very high

    Advice to ManagementAdvice

    Start doing your job. Improve Work life balance

    Doesn't Recommend
    No opinion of CEO
  10. 2 people found this helpful  

    Undervalued by upper management. Company treats lower level employees poorly. Upper management overly concerned with CYA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    Pros

    Good benefit package which includes free cable/internet and reduced phone costs. Big company with a wide range of job opportunities

    Cons

    Upper management intent on a class division between front line employees and themselves. They are out of touch with their people. Too much backstabbing by incompetent management trying to protect their own jobs rather than do whats right for the company. Must be prepared to kiss a lot of butt of egotistical management to advance.

    Advice to ManagementAdvice

    Need to learn how to hire high character management teams. Mangers have no people skills and treat their employees with disrespect.

    Doesn't Recommend
  11. 9 people found this helpful  

    Comcast will suck the life out of your career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Software Engineer  in  Philadelphia, PA
    Former Employee - Software Engineer in Philadelphia, PA

    Pros

    Great job security, great benefits. Unless you have the IQ of a 5-year old you will never get fired from that place. The health insurance is very good, they will match up to 6% of your 401K contributions dollar for dollar, vested immediately. You also get over $200/month in free services. Depending on where you end up the work atmosphere may be good too and there are a lot of good people to work with. It may be a good place to start your career as long as you don't stay there for too long.

    Cons

    The state of organization and management is beyond poor. It's such a big company that the left arm does not know what the right arm is doing. No matter what project you are working on, someone else somewhere in Comcast is working on a similar task, so you always end up competing internally against another group. There are always internal feuds going on throughout all levels of management with different branches of the organization fighting for control. Major re-orgs happen once a year, which only adds to the chaos.
    No matter what you may think, Comcast is not a software company, and not even an engineering company. They are an operations company first and foremost. This trait is something you see throughout the cable industry because most people who work there came from support and operations and have little to no experience with engineering, architecture, and software projects. Because of the operations mentality the company has a very rigid culture of blame and shifting responsibility. When there is a problem, the first question is always not "how do we fix it?" but rather "who can we blame for this?" Additionally, because they are an operations-minded shop everyone is very resistive to change and it usually takes weeks to agree on anything or get anything done. Much of the management at this company make your average DBA look like a risk-taker.
    The pay was crap, but I also know people who made good money there. The one common thing was that once you accept a job you don't get good raises or promotions, other than nominal title changes, and even those are hard to come by. So if you take a job make sure you ask for good money upfront and don't believe any promises of them "taking care of you next year."

    Advice to ManagementAdvice

    1. Get your sh.t together, develop a comprehensive strategy, and stick to it. Stop pitting people and groups against each other.
    2. Learn how to run your engineering branch like a technology company, not a telecom of the old.
    2a. Hint: people with production support background do not make good engineers or developers because they will resist innovation to the death.
    2b. Another hint: breeding project managers endlessly does not get projects done - it only institutes more bureaucracy.
    3. Stop the culture of blaming, pointing fingers, and evading responsibility. These things typically originate at the C-level and spread downward.

    Disapproves of CEO

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