Comcast Reviews

Updated September 11, 2014
Updated September 11, 2014
2,078 Reviews
3.1
2,078 Reviews
Rating Trends

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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,053 Ratings

Review Highlights

Pros
  • Great co-workers and wonderful benefits (free cable and internet) (in 140 reviews)

  • Benefits, Free cable/internet/phone (all the channels) - that's an immediate (in 318 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 130 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 39 reviews)

More Highlights

269 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    The worst employment experience I've had

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - BAE1  in  Indianapolis, IN
    Former Employee - BAE1 in Indianapolis, IN

    I worked at Comcast full-time for less than a year

    Pros

    The compensation guarantee for the first four months is good but after that it sucks. There really is nothing good about being employed here unless you don't mind losing half your sales due cancellations to poor installs

    Cons

    Terrible management at the local level (Indianapolis). Comcast does not know what "customer service" means and the local management doesn't care

    Advice to ManagementAdvice

    Replace the management team in Indianapolis, IN

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Account Executive

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Pros

    Good pay and flexible hours

    Cons

    Poor management unreasonable quota attainment

  3. 3 people found this helpful  

    Inevitable was of time!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CAE III  in  Fishers, IN
    Former Employee - CAE III in Fishers, IN

    I worked at Comcast full-time for more than 3 years

    Pros

    Great benefit package with wonderful discounted cable. You learn what your really made of, because everyday becomes a battle just to go into work.

    Cons

    As a cae (Customer account executive) your verbally and mentally abused by your supervisor and the customers. So called coaching is designed to teach you how to professionally mislead the customer. You have to abandon all dignity to successfully hold a position with comcast. After four years and a transfer to a new state I gave up and quit. My manager was consistently refusing to provide account credits that were due to the customer. This is something that goes on frequently throughout the company. Basically, when a shady sales person doesn't disclose the cost of install/setup the cae takes the call and attempts to convince the customer the charge is valid. Even if the customer demands supervisor assist they won't get it and the best thing to do is disconnecting the service.

    Advice to ManagementAdvice

    None, you guys know exactly what's going on and I'm sure you condone it.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    The Regional Management Team believes that Advanced Services should be sold like transactional sales.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time for more than a year

    Pros

    The Company offers nice salary and benefits.

    Cons

    The customer service is horrible.

    Advice to ManagementAdvice

    Hosted Voice telecommunications is not a fast transaction sale.

    Doesn't Recommend
    No opinion of CEO
  6. 4 people found this helpful  

    I regret leaving my previous employer for this disorganized place. I'm embarrassed to say I work here.

    • Comp & Benefits
    Current Employee - Business Sales Representative  in  Denver, CO
    Current Employee - Business Sales Representative in Denver, CO

    I have been working at Comcast full-time for more than a year

    Pros

    You know your work schedule, M-F, every holiday and weekends off. TV & Internet are essentially free, just pay for the equipment.

    Cons

    So many things out of your control. Number of calls you can take are restricted even though you get a ton of pollution on your phone, i.e. non sales calls. You literally only take the order. Someone else builds the account and the services on the account. Someone else determines if it's serviceable or not. Another person does the install. So many people can affect the order. Someone else leaving off a service or selecting the wrong service, or not scheduling a port of phone numbers, or turning off the customers services early, or the tech not showing for an installation or even going to the install without a modem or cable tv box. It's not hard to get someone to sign up for service...it's just hard to get them service. So many customers call in that we can't provide service to and we will know it in the first minute of the call, yet we are still expected to spend 10+ minutes or so going through our consultative sales flow sheet, uncovering their needs and still getting them to sign, getting their hopes up, sending the order for a site survey which can take up to 7 business days to get a result on and then telling them, sorry, we're not able to provide you with service. This is the first company i've worked for where you don't get a pay raise after a year. Their quota relief for time off is a joke. You're allowed to submit for only half the time you can take off for quota relief. Also, it's clear who are the good supervisors and who are the "how much longer will they have their job" supervisors. You can only hope to get placed on a supervisors team that actually does their job and does it well.

    Advice to ManagementAdvice

    The right hand doesn't talk to the left hand. So many people touching orders. Give more control to the sales reps to build their own orders and schedule for the installs. Residential can do that but business can't. Also, why waste our customers time & get their hopes up when there is absolutely no chance that they will be serviceable.

    Doesn't Recommend
    Negative Outlook
  7. 2 people found this helpful  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive II  in  Malden, MA
    Former Employee - Customer Account Executive II in Malden, MA

    I worked at Comcast full-time for more than 10 years

    Pros

    The benefts are great. The people you work with are great

    Cons

    You are aways worried about your job and if it will be outsourced which did happen to me

    Advice to ManagementAdvice

    Keep things local

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Don't waste your time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Executive II  in  Denver, CO
    Current Employee - Customer Account Executive II in Denver, CO

    I have been working at Comcast full-time for more than a year

    Pros

    The ONLY pro to working at Comcast is the super cheap cable and Internet.

    Cons

    Where does one start? Comcast sets it's employees up for failure from day one by making promises that they clearly have no I tension of keeping. The idea of getting promoted in 6 months is laughable... Even if you have a degree. Comcast actively tries to keep you in your position for as long as possible.
    Not to mention they'll deny every day off request, regardless of how far out you request it. I had days off denied that were requested months in advance for WEEKDAYS like Tuesday or Friday.
    Additionally, they force everyone into a mandatory shift bid in which you are stuck ranked on metrics that conflict with each other (ex. Call handle time, voice of customer, and first call resolution are all conflicting stats they expect you to maximize/minimize).
    You'll be expected to use 15 year old computers (still running Windows xp) to utilize about ten different Windows programs all on a single 15 inch square monitor.
    Get used to being harassed about your bathroom breaks and be prepared to wait to use the restroom only during your 15 minute break period. Otherwise you'll be emailed constantly with reports stating how much company time you're wasting.

    Please just save yourself the heartache and skip over this employer. Comcast cares for its employees about as much as it does for their customers. Very little!

    Advice to ManagementAdvice

    I'm not giving this company and advise!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 3 people found this helpful  

    Door to Door Sales Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Sales  in  North Indianapolis, IN
    Current Employee - Field Sales in North Indianapolis, IN

    I have been working at Comcast full-time for less than a year

    Pros

    Big company, lots of collateral and training resources. Pay rate is good. Benefits are good.

    Cons

    Statistically, this company, along with Time Warner, is the most hated company in America based on the University of Michigan's "American Customer Satisfaction Index". I'm not at all surprised. I was so embarrassed by the company's consistently ill treatment of it's customers, that I left after just a few short months.

    Comcast's callous disregard is not reserved only for the welfare of it's customers, but extends to the sales force as well. New employees at my location were given impossible territories while veterans were allowed to cherry pick and use banned selling tactics. Shady business practices are overlooked by management as long as results are achieved, all the while being constantly reminded via memos and meetings that such practices are not allowed. This is done so that any time one of these shady deals goes wrong, the sales person can be thrown under the bus and management can claim they didn't know what was happening.

    Customer service is absolutely embarrassing. You're told to promise customers the moon to get them to sign a contract and tell them they can call you if they have any problems. When they do inevitably have problems, the company won't help the customer. The customer calls you for help. As their sales person, you call the customer service on their behalf to find that they won't help you either! You're usually referred back to your manager who is busy selling himself, and has no interest at all in helping your customer. Worse than that, my manager would say it was taken care of - which I would pass on to the customer, and then nothing would change.

    The net effect is that you look like a big liar. You tell your customer you're taking care of their issues, and then it doesn't happen even though you've gone through all the proper channels --- over, and over and over. While you're wrestling with that mess and trying to keep from having all your sales cancelled, you're expected to be out selling new contracts all day. Eventually, you look at a new sale as a morass of new problems waiting to happen. It's extremely demotivating.

    Advice to ManagementAdvice

    If I knew how to fix the most hated company in America, I probably wouldn't be in retail sales. I think these problems are top-down. There doesn't seem to be any motivation to operate in an ethical way: it's all about the numbers.

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Longest 2 years of my life!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Nashville, TN
    Former Employee - Manager in Nashville, TN

    I worked at Comcast full-time for more than a year

    Pros

    Good expense budget, spending customers moneyh

    Cons

    We treated our customers like crap, because we can

    Advice to ManagementAdvice

    Treat customers the way you would like to be treated. One day they will have a choice and it won't be you.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 3 people found this helpful  

    Worst job Ever!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CAE  in  Miramar, FL
    Former Employee - CAE in Miramar, FL

    I worked at Comcast full-time for less than a year

    Pros

    Benefits and Salary not much else.

    Cons

    So much, where do I start?! Sleazy upper management that does whatever they want and are NEVER there to support their newer staff members. Metrics are not reasonable in sales, they treat staff more like children, uptight, no room for growth no matter what they say to the contrary, the environment is dog eat dog ( sales staff steal each others sales. Literally!) Sales staff will go into database, remove your sales rep ID and put in theirs. That is ridiculous, but the only way to meet the quotas. This is by far the worst job I have ever had!!!!!!!!!!!!!!!!!!!!

    Advice to ManagementAdvice

    Stop treating staff like garbage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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