Comcast

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Comcast Reviews

Updated February 19, 2015
Updated February 19, 2015
334 Reviews
1.0
334 Reviews
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
334 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Highlights

334 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Repair and sales should not be the same department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive III in Everett, WA
    Former Employee - Customer Account Executive III in Everett, WA

    I worked at Comcast

    Pros

    Good health and dental insurance, discounted stock purchases after 90 days, good work life balence, great training classes with passionate people who genuinely try to make ypu the best sales person you can be

    Cons

    8 hours of angry customers frustrated with long hold times, unhelpful agents, foreign agents who they cannot understand giving false or incorrect information, blindly being transfered to wrong departments, and then ending up venting at you. What's not to love?

    Advice to ManagementAdvice

    You wouldnt take your car to the plumber to get the engine rebuilt, so dont make your REPAIR agents focus on SELLING to every customer

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Stay away

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inbound Sales Representative in White Marsh, MD
    Former Employee - Inbound Sales Representative in White Marsh, MD

    I worked at Comcast

    Pros

    The commission, discounted cable. Offer flexible schedules depending on circumstances.

    Cons

    Where do I begin

    Management is absolutely horrible, all they care about is swindling customers. They claim they have a open door policy but HR gossips and runs to tell supervisors what you have said about them. High school environment if you aren't flirting or dressing a certain way expect to get terrible calls routed your way.

    The goals are unrealistic it's impossible to attract customers with insane pricing.

    You can get fired if you miss your numbers for three months, only person who has great numbers is married to a director of tech support go figure.

    You accept a job here have a plan B because they will fire you
    You have to work every single holiday, they are never closed.

    Advice to ManagementAdvice

    Please look into the people you hire. Stop by focusing on customer service skills and not sales skills.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast

    Pros

    Free Cable/Internet and Good Salary

    Cons

    Micro-Management is out of control. Turn-over rate is high among management and employees.

    Advice to ManagementAdvice

    Hire new management and value the employees more.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    They treat their employees worse than they their customers, AND THAT IS REALLY BAD!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast full-time (less than a year)

    Pros

    There are no pros I was a part of customer service and it was more like CUSTOMER DIS-SERVICE. The only pro was I learned never to use their services.

    Cons

    It was horrible how we had to treat customers. We would give everyone a difficult time obtaining credits or refunds. We were encouraged to hang up on customers (after they waited over 30 minutes) because it was the easier and less painful than asking management for assistance correcting overcharges and "mistakes".

    Advice to ManagementAdvice

    Start treating employees better and set customer service policies so employees can serve customers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Not if you are able to sell

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Sonora, CA
    Former Employee - Sales Representative in Sonora, CA

    I worked at Comcast

    Pros

    Benifits coworkers location product sales

    Cons

    Only want sales people who just barely make their quota

    Advice to ManagementAdvice

    Get a grip and promote from within instead of your friends from other companies you worked for.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Boys Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time (more than a year)

    Pros

    good technology, fun workplace, good atmosphere

    Cons

    only the boys get the good pay and the stock options in the denver area.

    Advice to ManagementAdvice

    Get a clue Denver Comcast.

  8. 1 person found this helpful  

    Working at comcast.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Comm Tech III in Washington, DC
    Current Employee - Comm Tech III in Washington, DC

    I have been working at Comcast

    Pros

    Free service only thing great.

    Cons

    Pay is low and if you don't have another form of income you might starve.

    Advice to ManagementAdvice

    Be more fair and reward the hard workers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Terrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Service Delivery Coordinator in Englewood, CO
    Former Employee - Business Service Delivery Coordinator in Englewood, CO

    I worked at Comcast full-time (less than a year)

    Pros

    if you can live on free cable TV, go for it.

    Cons

    pay and benefits are lousy, management is clueless. . business customer operations runs like it is spring break 24x7..lousy systems and ridiculous expectations..

    Advice to ManagementAdvice

    get some processes and systems that actually work . .get rid of the cheaters who cherry pick the work

    Doesn't Recommend
    Disapproves of CEO
  10. 3 people found this helpful  

    Not the best working condition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Direct Sales Representative in Atlanta, GA
    Former Intern - Direct Sales Representative in Atlanta, GA

    I worked at Comcast as an intern (less than a year)

    Pros

    Got to meet different kinds of people from all walks of life. If you could genuinely help at least one person per day, it made that day and maybe even the next a little less bad.

    Cons

    Don't know if this is the norm for all sales jobs, but you feel like you're ripping people off all the time. Supervisors tell you to intentionally not disclose information about their bills rising after a period of time claiming "it's something they should already know". Wouldn't be much of a problem if the people you were selling to weren't previously screwed like that by someone else in the company.

    Working conditions pretty bad. If you weren't sweaty and tired by the end of the day, you weren't working too much or your supervisor must have had a heart.

    Advice to ManagementAdvice

    When recruiting interns from colleges and universities, either tell them this job doesn't really accelerate movement along their career path. Tell them about the working conditions before hiring them, and let them know they will not be using any skills they learned in school.

    Doesn't Recommend
    Neutral Outlook
  11. 2 people found this helpful  

    After Many years the taste always seemed to only get worse with more time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Philadelphia, PA
    Former Employee - Retail Sales Representative in Philadelphia, PA

    I worked at Comcast full-time (more than 3 years)

    Pros

    Decent benefits for health care and paid time off. Courtesy cable services help subsidize most of the bill of cable and Internet but has increased in price throughout the years pretty quickly north.

    Cons

    Job security is a joke and pay even worse. Everytime you blink your eyes you are losing money somehow someway. Commission structures become more and more unrealistic and equally unrewarding. The use of many untrained contractors to control every department of the company has led to poor communication internally and a very cold work environment that becomes exponentially stressful as the days move forward. Employee welfare has diminished on a downward spiral since the name change to Xfinity and through purchases and business " developments". My whole department was laid off over the telephone on a group conference.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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