Comcast Reviews

Updated March 29, 2015
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451 Reviews
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,328 Ratings

451 Employee Reviews

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  1. Company with tons of potential, but held back by the old boys club that exists at the executive level.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Philadelphia, PA
    Former Employee - Manager in Philadelphia, PA

    I worked at Comcast full-time (more than a year)

    Pros

    Great products when they work, healthy budgets which let ideas come to life.

    Cons

    Shortsightedness, micromanaging and reactiveness of senior management, managers who bully their way through projects by sheer force not strategy, insightfulness. No real room to move up unless you're a favorite or have been around for years and years and years.

    Advice to ManagementAdvice

    Empower your smart hardworking creative employees and clean house with the 'lifer' employees who just continue to rise in the ranks because they have been there forever. Foster transparency, and show enthusiasm for the department from the top down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. Direct Sales, door-to-door positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Xfinity Sales Associate in Houston, TX
    Former Employee - Xfinity Sales Associate in Houston, TX

    I worked at Comcast full-time (more than 5 years)

    Pros

    Very flexible work hours, work part-time and get full-time pay. The benefits are the best part of the job. The base pay is good. 10% of the sales force earn over $100,000 annually.

    Cons

    The commission structure is confusing and difficult to understand. Very few employees and managers actually understand the structure and can explain it. This is one of the main reasons that morale is low in the sales department and leads to the 90% turnover rate. Secondly, most managers are unable to fully develop new hires because of their own lack of sales experience and training. Managers offer very little assistance in the field and do mostly administrative tasks verses actual field work. Additional training is done in a peer-to-peer learning format.

    Advice to ManagementAdvice

    Go out and work in the field to see what it is really like. Take professional selling courses, classes and read books on selling. Stop relying on others to do your job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    It was great at first until the commission structures change to prevent you from making money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAE II
    Current Employee - CAE II

    I have been working at Comcast

    Pros

    Your peers who work with you are great.

    Cons

    Upper management does not care anything about how they pay you.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Direct sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Dsr in Chicago, IL
    Former Employee - Dsr in Chicago, IL

    I worked at Comcast

    Pros

    good pay, decent benefits and lots and lots lots of pto time and and free cable

    Cons

    long hours, gas remburstment doesn't cover actually gas expense. management where to begin just horrible. encourages employees to cheat so they can make their bonuses.

    Advice to ManagementAdvice

    fire all managers and start over aleast in Chicago. There were a couple good ones but the majority should not have a job. 99 percent of the time they did absolutely nothing.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. Disappointing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Account Executive in Harrisburg, PA
    Former Employee - Senior Account Executive in Harrisburg, PA

    I worked at Comcast full-time (less than a year)

    Pros

    Benefits and salary Potential are good. I worked sales on the Comcast Business side.

    Cons

    The job of outside sales at Comcast Business is basically door to door sales. Its all about numbers and quota and the discussion of actual sales and cutomer satisfaction never happens. Like any job, there are some really fine people there, the sales environment is a shark tank.....watch your back, and reps that have been there awhile, know all the tricks to hit quota, its not really about sales or providing solutions, its about how to manipulate numbers and get "sales" for business that was coming to Comcast anyways. Oh you found a company that is moving from one location to another and is already with Comcast? Congrats!!! that's a sale......Have an inside friend that does telemarking sales? Oh great.....grease their palms for some good leads. Know an outside field tech.......give them some cash for leads and you have built your "network" Seriously.......how bout some ACTUAL selling?

    Advice to ManagementAdvice

    Where do I start.....for one....don't recruit talent from other companies......mis represent what the job duties are. Oh and the "RAMP" plan? The idea of a RAMP plan is to cover you for a few months while you build your funnel soyou don't take a 50% pay cut to change jobs. Interesting that they leave out the part that the ramp doesn't take effect for the first 90 days of your job, so you come on board and then find out that you will have to learn a new job whil figuring out how to live your life on half of what you used to make for the first 90 days. I was done before I started....Turnover for new reps is ridiculously high.....and managemet takes comfort in explaining that the job is not for everyone. Translation......the job is not about selling......its about how slick and creative you can be in working internal relationships to keep your self under the radar with "sales" that have nothing to do with selling.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful

    Fantastic in the beginning but the last year or two is extreme micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative in Woodbury, MN
    Current Employee - Direct Sales Representative in Woodbury, MN

    I have been working at Comcast full-time (more than 5 years)

    Pros

    Free cable and Internet and great healthcare

    Cons

    Work/life balance is impossible. Always on call

    Doesn't Recommend
    Negative Outlook
  8. Micro managing & low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Business Account Executive
    Former Employee - Business Account Executive

    I worked at Comcast

    Pros

    Good benefits, nice manager, good vacation, loved working with an IPad.
    Excellent health insurance, stock options

    Cons

    Micro managing, stress!, sales constantly dropped due to construction

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful

    Overall good experience. However Sr. Management very indecisive which created a stressful work environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor in Jacksonville, FL
    Former Employee - Call Center Supervisor in Jacksonville, FL

    I worked at Comcast

    Pros

    Excellent benefits. Discounted services, health insurance, 401k, tuition reimbursement, and etc.

    Cons

    Unrealistic goals, too much red tape to get things done for customers, poor communication, poor customer service.

    Advice to ManagementAdvice

    Hire more associates and Place an emphasis on providing the superior customer service that is advertised by re-evaluating the production standards. Specifically in the billing areas where situations range from being very simple to extremely complex. This would assist in helping resolve customer issues more effectively and will also help boost morale among employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Terrible training program, no support on my sales team, no morale, bad compensation!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Indirect Sales Representative in Houston, TX
    Current Employee - Indirect Sales Representative in Houston, TX

    I have been working at Comcast full-time (more than a year)

    Pros

    Benefits are offered and are okay although worse than last 2 companies I've worked for.

    Cons

    Many challenges to perform my job including the compensation. Too many issues to list here within 20 words.

    Advice to ManagementAdvice

    Get organized, answer your employees calls, emails, and texts. Listen to your employees needs. Provide support!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. marketing coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Coordinator in Berlin, CT
    Former Employee - Marketing Coordinator in Berlin, CT

    I worked at Comcast

    Pros

    great benefits, perks, free cable and internet,

    Cons

    to great of a focus on revenues and margin instead of integrity

    Advice to ManagementAdvice

    management is very selective to some employee more than others,

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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