Comcast

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Comcast Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

3.1 1,928 reviews

74% Approve of the CEO

Comcast Chairman and CEO Brian L. Roberts

Brian L. Roberts

(983 ratings)

56% of employees recommend this company to a friend

Review Highlights

Pros
  • Great co-workers and wonderful benefits (free cable and internet)(in 139 reviews)

  • Benefits, Free cable/internet/phone (all the channels) - that's an immediate(in 316 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service(in 128 reviews)

  • The nature of the business makes it hard for work-life balance to be created(in 38 reviews)

333 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Stressful Job

    Customer Account Executive (Former Employee) Madison, MS

    ProsFree Comcast services and pretty decent benefits

    ConsManagement; as far as escalated calls go...you're basically on your own
    Training doesn't properly prepare you
    stressful calls
    shifts
    constant changes

    Advice to Senior Managementget to know your employees and train better...create a way to make the work environment better

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    The culture of awful!

    Anonymous Employee (Former Employee)

    ProsFree cable! It's better than being unemployed and you'll have a new reference point for the rest of your career of what an awful place to work is.

    ConsThere are some good people but the culture rewards eating your own. If you take pride in doing a great job and have a strong work ethic this is not the place for you. Cronyism and the Peter Principle has created a cruel incompetent senior management structure.

    Advice to Senior ManagementWhat's the point - this is a corporation that treats their cutomers and employees as an annoying inconvenience.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

     

    Old company that continues to run in reverse than looking at the future

    Business (Current Employee) Chicago, IL

    ProsThe health care package is good and you get discounts on their products

    ConsOne of the lowest paid companies, Management does not know the products and does things that have no relevance to the day-day process.

    Advice to Senior ManagementLearn the products and understand how they work and stop telling experienced people how to run them. You need to get a clear understanding of what goes on the floor and what type of calls are coming in and stop looking at a piece paper for your answers.

    No, I would not recommend this company to a friend

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    Not as good as it used to be.

    Anonymous Employee (Current Employee)

    ProsGood benefits and discounted services.

    ConsHigh stress and underpaid for the work.

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Great benefits but that's all

    Inbound Sales Executive (Former Employee) Beaverton, OR

    ProsGreat benefits lots of perks and that is about all I can think of that is positive about Comcast right now

    ConsVery poorly managed, constantly changing policies monthly, they say they use positive reinforcement but actually use negative, very political and stressful

    Advice to Senior ManagementGet more formal management education to your lower level supervisors and managers through actual classes not just those online training band-aids

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Comcast has proven time and time again to not care about their employees

    Technical Support Specialist (Current Employee) White Marsh, MD

    ProsComcast's benefit plan minus its short term , long term disability and FMLA coverage are fine, The ability to purchase company stock at an discount is great. We have some great managers and supervisors locally.

    ConsIf you have a personal crisis and need time off, Comcast thru their short term disability program will fight you tooth and nail not to pay you or not to approve needed time off. I have personally experienced this. You will need a Doctorate Degree, and Law Degree to get what the promise you in terms of providing for you in the event you need time off from work for an extended period of time due to an illness or crisis. Comcast forces employees to prove I feel beyond normal means that their crisis is in fact valid. I was told by my local HR rep that Comcast has had too many fraud cases of FMLA and short disability abuse that they had to outsource to a new company. This new company challenges doctors recommendations and qualifications for suggesting claims. This is beyond what the FLMA law intended.

    Advice to Senior ManagementTreat your employees as the valuable assets they are. This company cannot continue to be successful in business without us. Yet I feel alot of what Comcast says is lip service. We are not truly valued if in moments of crisis you turn your back on us.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    If you like to get laid off - Comcast is your company

    Call Center Supervisor (Former Employee) West Sacramento, CA

    ProsFree to deeply discounted service
    Diversity
    Friendly and open thinking culture
    Good Benefits and perks

    ConsLay offs
    Lay offs
    And more Lay offs
    Quick changes that sometimes seem as they were not fully thought out

    Advice to Senior ManagementStop laying people off around the Thanksgiving holiday

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Sales Supervisor

    Sales Supervisor (Current Employee)

    ProsGood benefits, discounted TV, Internet, Phone and Home Security. Cool new technology for residential customers.

    ConsVery stressful work environment. Clueless leadership who've done very little to none field sales. Micromanaging culture. Pay has been trimmed year over year through changes to bonus structure. Most installation jobs are routed to contractors who could care less about our customers. Overall, if you want to have a life outside of work, stay away from the low end management side of things like Supervisor role. They'll work your butt off and STILL find a way to pay you less than what they did the previous year so they can buy their next big company (NBC, Time Warner, etc). A LOT of red tape if you want to help a customer out. Customer service is a joke. I deal with customers everyday who say the exact same thing - call center support is of very little help. If you don't know someone local to help you, you're out of luck. If you're a customer and was told you'd be getting a call within 24hrs to resolve your issue, forget it! I run out of my "make it right" cards almost as soon as they come in since so many folks I meet can't get help through call center.

    Advice to Senior ManagementMorale has been very low lately. No one likes to have to work more and get paid less. Look at your senior leadership to see if they're helping or hurting business. Nothing replaces field experience. The Senior manager that talks a good talk but can't relate to the job at hand due to lack of listening or hands on experience can sink a whole department. Ask your frontline employees what changes they would like to see - they are the ones talking to the customers day in and day out.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Sr. manager

    Anonymous Employee (Former Employee)

    Prosmy staff was a great group of workers. Always willing to go the extra mile to complete major projects on time for me.

    ConsUpper management, had bad and unethical practices due to AOL background.
    Did not care about staff that didnt below manager if they weren't programmers or had an interest in programming

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Hated It!

    Technical Support Specialist (Current Employee) Ann Arbor, MI

    ProsFree Cable or half of the cable from another provider

    ConsEverything else, from hours, schedule, employees, techs...

    No, I would not recommend this company to a friend

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