Comcast

www.comcast.com
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Comcast Reviews

Updated March 4, 2015
Updated March 4, 2015
437 Reviews
2.0
437 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
437 Ratings

Review Highlights

Pros
  • The ONLY pro to working at Comcast is the super cheap cable and Internet (in 172 reviews)

  • You get free cable service and free internet service with reduced rates on equipment (in 356 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 153 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 46 reviews)

More Highlights

437 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    A company not good to work for if you have a child with special needs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive in Horsham, PA
    Former Employee - Customer Account Executive in Horsham, PA

    I worked at Comcast

    Pros

    benefits, team environment, ability to earn bonuses and incentives, diversity and culture

    Cons

    time-off policies, work life balance, not supportive of family issues, lack of communication and nobody willing to take ownership

    Advice to ManagementAdvice

    Have better communication between departments and take ownership. Provide better training and more support to agents on the floor. Also, do right by the customer and provide them with the service they truly deserve.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Lousy hours with unsupportive management makes for awful customer reviews.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive in Woodridge, IL
    Former Employee - Customer Account Executive in Woodridge, IL

    I worked at Comcast full-time (more than a year)

    Pros

    You get substantial discounts on your phone, cable, and internet.

    Cons

    The shifts and days off can be horrible. Late nights mid-week off days and schedule changes every 6 months by bid.

    Advice to ManagementAdvice

    Work on leadership skills and when a customer is on phone wanting management, take the call don't make them leave a message.

  3.  

    Direct Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Sales Representative in Sandy, UT
    Former Employee - Direct Sales Representative in Sandy, UT

    I worked at Comcast

    Pros

    Great pay and benefits. Excellent training.

    Cons

    Opportunities limited to those who are in favor with management. Many of the good, honest reps that want to do their job honestly and with integrity get passed over for opportunities.

    Advice to ManagementAdvice

    Actually work with your people and get to the core of issues rather than telling us to just "go figure it out".

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Retention Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist in Sterling Heights, MI
    Former Employee - Retention Specialist in Sterling Heights, MI

    I worked at Comcast

    Pros

    Free tv, Internet and phone service

    Cons

    Not feeling valued as an employee

    Advice to ManagementAdvice

    If you want your employees to enjoy coming to work, treat them as if they are valued & not like they are disposable.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Very Disorganized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Analyst in Voorhees, NJ
    Current Employee - Billing Analyst in Voorhees, NJ

    I have been working at Comcast

    Pros

    Time off, Health Benefits, Stock Purchase Plan, Almost free Cable, Internet, Phone.

    Cons

    Comcast as a company is a very good company to work for. It's a shame there is disconnect from what the company wants to be and the management that are managing the everyday responsibilities. Poor training. The culture is more who you know rather than what you know. This causes a lot of back stabbing. And, a lot people being in positions where they don't know what they are doing.

    Advice to ManagementAdvice

    Hire and promote people who have a background for the position. And, if not train your friend.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Comcast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Service Consultant in Fort Collins, CO
    Former Employee - Sales and Service Consultant in Fort Collins, CO

    I worked at Comcast

    Pros

    Great Pay, Great incentives, Great work hours

    Cons

    Poor, uneducated management that only focuses on the employees that excel. Terrible on development and no internal advancement opportunities.

    Advice to ManagementAdvice

    Focus on everyone, not the top performers. Work WITH employees as opposed to looking down on your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Very fast paced, highly political environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Management in Manchester, NH
    Current Employee - Customer Care Management in Manchester, NH

    I have been working at Comcast

    Pros

    great product, have become a cutting edge product innovator. excellent benefits, lots of opportunity to be challenged with ever changing work environment. Lots of great and smart people work there.

    Cons

    very political environment with lots of favoritism. its a good news culture, not a lot of tolerance of diverse perspectives.

    Advice to ManagementAdvice

    display more courage and value different perspectives, focus on changing the culture to more trust and open communications

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Hostile environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Pros

    Great benefits, free cable, possible to have job stability if you don't shake things up and endure. When vendors come they give out cool nick nacks

    Cons

    Many managers have huge egos. And it feels like high school with all the clicks and the way people behave. I still have contacts there and unless you're in management, you will not get a raise.

    Advice to ManagementAdvice

    Get off your high horse. And take a deep look at your numbers; you've been building a house of cards.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Intense place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Sales Specialist in Elmhurst, IL
    Former Employee - Field Sales Specialist in Elmhurst, IL

    I worked at Comcast full-time (more than a year)

    Pros

    Great benefits and vacation time

    Cons

    Too much stress for too little pay

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    It is interesting to work for comcast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Executive in Miramar, FL
    Current Employee - Customer Account Executive in Miramar, FL

    I have been working at Comcast full-time (more than 3 years)

    Pros

    Courtesy video, internet and phone services Health Dental and vision benefits. 401k, quarterly bonuses, multiple offices to go to for assistance.

    Cons

    Lack of communication. Internal employee assistance. Low compensation for such a highly profitable company. Favoritism and politics. Extremely poor management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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