Comcast
3.1 of 5 1,877 reviews
www.comcast.com Philadelphia, PA 5000+ Employees

Comcast Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

3.1 1,874 reviews

                             

74% Approve of the CEO

Comcast Chairman and CEO Brian L. Roberts

Brian L. Roberts

(953 ratings)

56% of employees recommend this company to a friend
325 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Hated It!

    Technical Support Specialist (Current Employee)
    Ann Arbor, MI

    ProsFree Cable or half of the cable from another provider

    ConsEverything else, from hours, schedule, employees, techs...

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Great company, horrible management and workload

    Anonymous Employee (Former Employee)

    ProsCool high tech industry, free cable and services, very good benefits and 401k match 100% up to 4% of salary, good salary and ok bonuses

    ConsWorkload is often unmanageable and stressful, promotions are unlikely unless you know the promoting mgr, hard work is rewarded with...more work, upper management never takes responsibility for actions and always looks to scapegoat lower level employees, CYA is BAU, often unethical behavior is covered up and tho an Open Door Policy is promoted retalian is commonplace

    Advice to Senior ManagementAccountability is the definition of good leadership

    No, I would not recommend this company to a friend

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    Not a flexible work environment

    Analyst (Former Employee)

    ProsInteresting work, especially on the NBCUniversal side.

    ConsComcast does not care about innovation, even though it claims to. Creativity and innovation are stifled and only the bottom line is cared about. They expect you to work long hours with little to no reward. As an entry level employee, I wasn't even bonus eligible.

    Advice to Senior ManagementLook to the future. Cable will not always be king.

    No, I would not recommend this company to a friend

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    Always in fear of your "American" call center being resourced out.

    CAE - IP Support Specialist (Former Employee)
    Knoxville, TN

    ProsUnbeatable benefits and perks, tuition reimbursement and almost free services!
    Good pay and bonus programs.
    Very clean safe workplace. Very comfortable, great training.

    ConsLack of communication, outsourced upsets customers. They are exasperated when they get to you. May agents are not truthful with customers. Making your job almost impossible if you care, if you don't, you can be like most and get the customer off the phone in the 6 minutes they give you to complete your call.

    Advice to Senior ManagementGood structure and foundation. Get rid of outsource and create better communication in your company. You will keep employees and customers. Allow reps to be more "real" with customers, you cannot meet all standards and metrics in one call.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Much more stressful than it needs to be!

    Sales Consultant (Current Employee)
    Williamsport, MD

    ProsHighly discounted services, schedule is decent, benefits are good, and pay is fair but could be better. Working at Comcast provides various valuable work experience in sales and information technology.

    ConsToo many to list! Micromanaging is high on the list. Although I log into the systems and fill in a time sheet my supervisor still requires employees to email her when they arrive as well as just before leaving.
    Training was disorganized and greatly sub par.
    The company talks big about improving customer service but requires employees to force sales down the throats of customers and makes it very difficult to actually help/satisfy customers.
    Old, junky, outdated equipment. Often dirty and nonfunctional equipment such as DVRs and remotes.
    Very stressful to work here with idiot supervisors, high pressure and often shady sales tactics, no real opportunity for advancement, and customer service is a joke!
    Different rules and leniency for different departments/positions yet no accountability for some employees while I have to fix other employees mistakes and my quotas take a hit because other employees lie and can't seem to do their job properly or with integrity, resulting in nasty and dissatisfied customers.
    I could actually go on and on even more...

    Advice to Senior ManagementFocus on having top of the line equipment and good customer service rather than sales, sales, sales!! Hold all employees accountable and discipline as necessary.

    No, I would not recommend this company to a friend

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    Installation Technician at Comcast

    Comm-tech (Former Employee)

    ProsDiscount services for Tv, Internet, and phone

    ConsManagement suffers, Comcast wants you in and out of a customers home in an hour which is not fair for the customer, management support lacks management skills. Don't allow you enough time to properly service customers. The whole process of being a technician Comcast doesn't allow you to achieve success in the position.

    Advice to Senior ManagementTo many technicians vs. manager ratio, never seems to be backup manager available for urgent situations though you say there is nobody answers the phone. IE back to the ratio problem.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Unusual employer

    Inbound Sales Executive (Former Employee)

    ProsGreat benefits, insurance, free services, etc.

    ConsConstantly changing pay structure (commissions), unfair system for warnings, etc... once issued they dont give you a month to fix your problem, they often go back in time and escalate the warnings within a week or so not giving you a chance to change.

    Advice to Senior ManagementHire more MBA's like me to help improve your management policies and get more management training

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    its a job

    Anonymous Employee (Current Employee)

    ProsBenefits such as time off 401k stocks thats it.

    ConsThe poor pay is horrible for all the work you do.

    No, I would not recommend this company to a friend

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    It is like being inside a tornado (in a not good way)

    Product Engineer (Former Employee)
    Philadelphia, PA

    ProsCompensation and Benefits are good, compensating for City Wage Tax

    ConsToo much email, and too many meetings. Nobody pays attention during meetings, because they too busy reading their email. It is often hard to figure out who is in charge of what.

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    2 people found this helpful  

    Horrible company

    Anonymous Employee (Former Employee)

    ProsThe only thing about this company that is positive, is it will not be closing anytime soon, so it is a stable job.

    ConsTreats customers and employees like garbage. After working in the Customer Service Center, I will never subscribe to Comcast even if it is the only thing available.

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Glassdoor is your free inside look at Comcast reviews and ratings — including employee satisfaction and approval rating for Comcast CEO Brian L. Roberts. All 325 reviews posted anonymously by Comcast employees.