Comcast Reviews

Updated April 18, 2015
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3.0
801 Reviews
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Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
325 Ratings

801 Employee Reviews

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  1. Fun while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    Former Contractor - Asset Auditor in Englewood, CO
    Former Contractor - Asset Auditor in Englewood, CO

    I worked at Comcast as a contractor (less than a year)

    Pros

    Great job, lovely coworkers, great atmosphere

    Cons

    Management (may be specifically to me) had poor communication style and provided little to no feedback resulting in a short-lived career

    Advice to Management

    be aware of what kind of employees you're hiring and what their prior experience is. It's better to over communicate than not enough and be left in the dark like I was and penalized for it

  2. communication technician IV

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Communication Technician IV in Downingtown, PA
    Current Employee - Communication Technician IV in Downingtown, PA

    I have been working at Comcast

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits, job security. Tuition reimbursement.

    Cons

    Very touch metrics to achieve. Electric tools often fail. Spend more time troubleshooting Comcast tools, than troubleshooting Customer's problem.
    A communication company that cannot communicate.
    Very difficult time growing in the company.

    Advice to Management

    Value your employees.

  3. Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good benefits, incentives, and commission

    Cons

    Communication between departments, senior leadership knowledge of actual front line activities, and develop outside of sales.

    Advice to Management

    Increase cross-functional communication between departments

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  5. Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time (more than 3 years)

    Pros

    Benefits are great....decent working conditions. The 401 K is immediately vested. The ESPP is outstanding...cable, phone and internet almost for free.

    Cons

    Pay is just OK....competitive but not great. Corporate favoritism as always.

  6. Helpful (1)

    Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent benefits with health and dental

    Cons

    Bad communication throughout the company...News travels very slowly if not at all.

  7. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Comcast

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Number one thing is free cable, internet and phone. Also the vacation hours are good. Promotions available

    Cons

    Every year we had a decline in our overall pay. From 2008-2012

    Advice to Management

    Pay your employees

  8. Helpful (1)

    CAE 3 tech support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAE III in Horsham, PA
    Current Employee - CAE III in Horsham, PA

    I have been working at Comcast

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great benefits, great co-workers and managers, fair pay

    Cons

    EVERYTHING is CONSTANTLY changing... not normal everyday corporate type change... in the one year I worked there I had 8 different supervisors (counting 2 trainers) and sat in 7 different seats... this is the norm there was nothing special about my position.

  9. Helpful (1)

    Support On Products

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAE II in Houston, TX
    Current Employee - CAE II in Houston, TX

    I have been working at Comcast

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits and Perks along with time off.

    Cons

    Turn over rate is bad, mildly hire within and no help with internal dept. Seems like people are for self and not the customers.

    Advice to Management

    Hire within and pay close attention to the ones that work hard and goes above and beyond for your clients.

  10. Helpful (1)

    Enterprise Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Comcast full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    They provide great training, at least at the time. We were all sent up to the HQ for two weeks of separate sales and technical training, respectively. Practically all of the Metro-Ethernet opportunities at the time required special construction, which Comcast easily had the funds to support.

    Cons

    The company is so big with countless antiquated systems, teams, processes, and approval methods, it was nearly impossible to get anything done. I'm still astonished today that a company of that size used email to track the endless steps involved with each build--everyone was copied on each step of the build process and yet no one was accountable.

    Advice to Management

    Hire a name brand consulting firm to redesign internal systems. Get rid of the spreadsheets and email as a means of process management and pricing. Figure out how to market to mid-level, non-coax customers.

  11. Helpful (1)

    Outbound telemarketer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Strong promotion Opportunity within company. Given tools and capability to handle customer needs.

    Cons

    You can feel like just a number with so many employees. Pay cuts in many departments even during Company growth.

    Advice to Management

    Invest more resources in employee development. Take a more responsible approach and consider employees lives and families when adjusting compensation plans. A 40% paycut announced within weeks of a company wide email boasting record earnings is unethical and immoral.

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