Comcast
3.1 of 5 1,886 reviews
www.comcast.com Philadelphia, PA 5000+ Employees

Comcast Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.1 1,886 reviews

                             

74% Approve of the CEO

Comcast Chairman and CEO Brian L. Roberts

Brian L. Roberts

(958 ratings)

56% of employees recommend this company to a friend
582 Employee Reviews Back to all reviews
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    2 people found this helpful  

    Amazing company and superior services to sell, but bogged down by processes for processes sake

    Business Account Executive (Current Employee)
    Denver, CO

    Pros-Selling the best product/service in its class that customers need. our products/services are superior to our competitors
    -if you can sneak around the processes and be a top sales person, you can make a good living
    -employee stock purchase program is great! (15% discount)
    -free/low cost xfinity services for your home
    -good large company benefits like medical/dental, 401K match up to 4.5%, good vacation and flex time offering

    Cons-processes for processes sake- management asks sales executives to enter data that they know we do not have accurate info on just so they can hit their metrics to the folks in the ivory tower determining the metrics, this = waste of time, under-productive workers, workers who can not hit their sales goals because they are spending time on fake data
    -the company seems to not care about their clients

    Advice to Senior Management-promote based on merit not favorites.
    You'll attract and retain top sales reps by treating them with respect-- not trying to babysit adults and control every aspect of how they do business. Work from home would be another reason to make me stay but this is not encouraged or accepted. If some sales reps or managers are not hitting their sales numbers, fire them instead of changing the policies and stealing business away from other reps to help out the under-performing folks.

    Yes, I would recommend this company to a friend

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    1 person found this helpful  

    Started out good, but they are now looking for low paid, inexperienced "robots" instead of skilled sales reps

    DSR Winback Representative (Former Employee)
    Bloomington, IN

    ProsThis was good paying sales job, but corporate is changing that.

    ConsAll freedom to use your sales skills are being removed and you're GPS tracked and forced into tiny territories. Don't expect your customers to be taken care of, I was told to "wash my hands" of existing customers, "just go find more".

    Advice to Senior ManagementLet experienced sales people do their job. Micromanaging is not the way to increase sales performance.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Work place

    Retention CAE (Current Employee)
    New Castle, DE

    ProsExcellent benefit packages. Some free and all services discounted.

    ConsVery stressful environment. High expectation to sell constantly. Strict attendance policy. Plan 24 hours in advance to get ill.

    Advice to Senior ManagementPut yourself in your employees shoes. The more stress you place on employees production decreases.

    Yes, I would recommend this company to a friend

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    Fluctuating corporate structure

    Sales Account Executive (Former Employee)
    Albuquerque, NM

    ProsGreat benefits and a diverse range of opportunities to grow in other departments. They are growing through acquisition and don't appear to have much competition.

    ConsThey have what appears to be a highly fluctuating corporate structure. Comcast has a very bad reputation and practice in customer service.

    Advice to Senior ManagementReduce your costs for products. Correct your customer service problems.

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    Handcuffed by Utility mentality

    Anonymous Employee (Former Employee)

    ProsStable job. Good benefits. They communicate well to employees about new products and services coming out.

    ConsThey place profits over customer experience. It's hard to work here when customers who are unhappy can't find a resolution easily, or at all to their problems.

    Advice to Senior ManagementDitch the offshore customer service. Try it yourself as a customer, not as an executive, and you'll understand. When we hear from dissatisfied customers over and over and we can't help them because they are forced into calling or online chatting with service reps who can't, or won't, resolve their problem, it just adds to our frustration.

    No, I would not recommend this company to a friend

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    working for Telesales

    TELESALES Representative (Former Employee)
    Alpharetta, GA

    Prosit depends on what supervisor you get if you will have a good experience.

    Consnot much room to grow, constantly fighting to keep your job month by month

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    Financially stable company to work for

    Direct Sales Representative (Current Employee)
    Atlanta, GA

    ProsAs a Direct Sales Rep, you are allowed great deal of autonomy and great pay. Comcast pays a lot more than other telecommunication companies for the direct sales position.
    I My love my immediate supervisor and really like my team members. It is a very relaxed atmosphere and great place to make a career.
    Great benefits package (Health, Dental, Vision, Prescription, Short term/Long term disability, Supplemental insurance, life insurance, 401 k, discounted stock options, multiple stock options, discounted cable, discounts towards Universal Studios tickets, etc.) They match your 401 k contributions up to 4.5% of your income which is outstanding.
    Also, very generous holiday, vacation, flex, floating holiday and other time off schedule. Full time employees start with 1 week of paid vacation (based on your previous years earnings to calculate your hourly) after the first 90 days of probation. After 5 years of employment, it will increase to 2 weeks and up to three weeks after ten.
    Also, in my experience race, gender, etc. does not play a part as most of the my team members and immediate higher ups are considered to be minority.
    I believe that Comcast genuinely cares about its employees. They are always asking, surveying how they are doing and what can be done to foster a better atmosphere. There is an open door policy and all employees have access to HR and Comcast Listens which allows for anonymous whistle blowing or sharing of other concerns.

    ConsComcast is too big for its own good. The right hand does not know what the left hand is doing. Even though each department has put emphasis on their own teams, they do not communicate and cooperate effectively with other departments to streamline the processes and offer better internal/external customer service experience.
    Even though are sales channel is paid generously, the same cannot be said of other departments which could lead to low employee morale and performance. This explains why Comcast consistently ranks on the bottom of JD Power customer service rankings for telecom providers.
    Also, most of Comcast's training is via Comcast University which is done online by the employee. Even though virtual setting has its advantages (cost/resources), it fails to adequately prepare some employees for their specific job. For example, in the sales arena, there are a million online modules that will teach an employee about tech., brand, etc. but fail to teach actual sales training.
    Lastly, Comcast needs to empower employees to make basic decisions and avoid multiple layers of decisions for a routine task.

    Advice to Senior ManagementI would advise upper management to empower front and mid level managers to have more autonomy in their decision making. Steam line processes and allow your sales reps a little authority in order to minimize cost/manpower hours waste and allow for better customer service experience.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Benefits with a focus on the employee

    Anonymous Employee (Current Employee)

    ProsFree cable
    Great pay structure
    Employees are valued

    ConsCustomers are not the focus
    Too many departments with no direct contact between them

    Advice to Senior ManagementGive all employees the same rights and promotions to resolve the customer issues and make the customers happy.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Was a good company, continues to go downhill.

    Field Tech (Former Employee)
    Boston, MA

    ProsPretty good pay.
    Used to be good work shifts, five day weeks, consecutive days, most areas now doing four day shifts and many of those aren't consecutive & include at least one weekend day.
    Got to bring work truck home.
    Great discount on most services.
    Some team leaders/supervisors great, some not so much.

    ConsMICROMANAGEMENT! It's pretty much all about the numbers & keeping the shareholders happy.
    New products & programs always being rolled out way before they're ready, the public are unknowingly beta testers and techs numbers suffer from repeats.
    New techs don't get the proper training they need. In lieu of proper training there are more automated tests to run on either websites or meters, which is good to an extent, but most don't know how to fix issue correctly when level is out of spec.
    More & more systems continue to get automated (which is fine when they work correctly) but the company continues to thin out support personnel; dispatchers, local phone support, etc in efforts to consolidate offices & outsource.
    Pretty much everyone in my office got the same percentage of raise, didn't matter if they were an outstanding tech or slacker. In my case I feel I was underpaid, quite a few were just right & quite a few were overpaid.

    Advice to Senior ManagementWork better with employees that want to transfer, especially to different regions. After 14 years as a highly rated & respected tech for Comcast I needed to transfer due to my wife's work. The only offer of a job was about 90 minutes away from our new house, when there was an office less than 30 minutes away that was understaffed but didn't have open positions at the time (they finally posted some about 4 months later). If the company cares so much about their employees why don't you make some exceptions for outstanding employees?!

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    unneeded stress....feeling of unappreciation and indespensable...security does not exist with this company....

    Senior Tech (Former Employee)
    Jackson, MS

    Prosbenefits are great...pay is good

    Consyou are just a number....no understanding or care for their employees....acknowledgement of good is nonexistant...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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