Comcast Reviews

Updated September 19, 2014
Updated September 19, 2014
2,088 Reviews
3.1
2,088 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,059 Ratings

Review Highlights

Pros
  • Great co-workers and wonderful benefits (free cable and internet) (in 140 reviews)

  • Benefits, Free cable/internet/phone (all the channels) - that's an immediate (in 318 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 130 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 39 reviews)

More Highlights

559 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Overall its a good job but has its cons. I wouldnt make it career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Account Executive  in  Harrisburg, PA
    Current Employee - Customer Account Executive in Harrisburg, PA

    I have been working at Comcast full-time for more than a year

    Pros

    Great benefits, basically free tv/phone/internet, onsite gym & cafe, commission, incentives, 3 weeks of vacay days

    Cons

    Very metric driven, must meet sales #s!, irate customers, back to back calls, desired shifts are hard to get

    Advice to ManagementAdvice

    Realize that during the 8hrs of calls sales is just 1 part of the whole so dont let go of good agents who excell in other areas just because sales # not high

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Comcast CIM - A fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA

    I worked at Comcast full-time for more than a year

    Pros

    Talented staff.
    Exposure to the latest technology.
    Dynamic portfolio of projects.
    Free Cable and Internet.
    Commuter benefit.

    Cons

    Pay could have been better.
    Philadelphia city wage tax.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good people, everyone works hard, odd culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Phila, PA
    Current Employee - Anonymous Employee in Phila, PA

    I have been working at Comcast as a contractor for less than a year

    Pros

    Great facilities, great people, good work/life balance, great views

    Cons

    Figuring out what management wants

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    It has been an excellent 5 years so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Engineer  in  Philadelphia, PA
    Current Employee - Systems Engineer in Philadelphia, PA

    I have been working at Comcast full-time for more than 5 years

    Pros

    You have the freedom to bring in good changes to your team/the company.

    Cons

    Frequent org changes which is disrupting the winning teams.

    Advice to ManagementAdvice

    Reduce the frequency of the org changes.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Business Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DC Metro Area
    Current Employee - DC Metro Area

    I have been working at Comcast full-time for more than 3 years

    Pros

    Great learning opportunities and conducive learning environment.

    Cons

    some time management can put traps to stop you from internal transfer. but supportive in performing the job and day to day task.

    Advice to ManagementAdvice

    please let people move around because sometime one can out do himself in different role than current position after business is a gamble in itself.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Comcast full-time for more than a year

    Pros

    great benefits, and perks. Depending on direct management will give you a good or bad daily experience. Mine over all is good.

    Cons

    Not sure about personal growth for myself since I do not have a college degree

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Awesome Place to Work & Equally Awesome Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager, Human Resources  in  Huntsville, AL
    Former Employee - Senior Manager, Human Resources in Huntsville, AL

    I worked at Comcast full-time for less than a year

    Pros

    Autonomy to influence organizational changes - work/life balance and pay and benefits are highly competitive

    Cons

    I had no cons during my tenure.

    Advice to ManagementAdvice

    Keep empowering subordinate leaders and coaching behaviors

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful  

    Good Company but very competitive market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Account Executive  in  Houston, TX
    Former Employee - Business Account Executive in Houston, TX

    I worked at Comcast full-time for more than a year

    Pros

    Great on-boarding for new hires
    Multicultural work place and merit based advancement opportunities
    Great chance to help small business owners and develop a network
    Base salary is decent but if you hit your quota you will make $75K easy...
    No cap on commission but it requires a lot of time and effort
    VERY flexible work hours as long as you are CONSISTENTLY closing sales

    Cons

    Most of the negatives are associated with "plant" which employees cannot control. The company must make it a priority to put more money into the older infrastructure to keep existing customers happy vs continuing to build out new areas just to obtain new accounts. Also, if you do not like following up with clients and using a CRM program that coincides with that, don't take this job because you will be held accountable daily. Finally, while Comcast has arguably the fastest internet, many other competitors in the market are closing the gap and since there are issues with reliability in certain areas, you will have to be the type of salesman who sales themselves well.

    Advice to ManagementAdvice

    Plea with upper management to make necessary improvements to the existing infrastructure. Oh and fire ALL micro-managers...especially the ones who don't think they are!

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Its a great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Comm Tech 3b  in  Fairfield, CA
    Former Employee - Comm Tech 3b in Fairfield, CA

    I worked at Comcast full-time for more than 5 years

    Pros

    The pay was great and we had great teamwork to get the job done on daily basis

    Cons

    We worked long hours and no support from our management

    Advice to ManagementAdvice

    They should have all there leadership on the same page

    Recommends
  11. 2 people found this helpful  

    Well run company. Fun ride!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director  in  Philadelphia, PA
    Current Employee - Director in Philadelphia, PA

    I have been working at Comcast full-time for more than 5 years

    Pros

    Executive management team is the best around. Solid focus on financials that drive the business and the stock.

    Cons

    Lots of political in-fighting between divisions. Company appears to be ambivalent toward developing mid-level management.

    Advice to ManagementAdvice

    Work harder to empower mid-level managers to propose solutions and develop career paths. Huge company with so many opportunities, but many feel they lack opportunities.

    Recommends
    Positive Outlook
    Approves of CEO

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