Comcast

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Comcast Reviews

Updated August 17, 2014
Updated August 17, 2014
2,075 Reviews

3.1
2,075 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Comcast Chairman and CEO Brian L. Roberts
Brian L. Roberts
1,056 Ratings

Review Highlights

Pros
  • Great co-workers and wonderful benefits (free cable and internet) (in 140 reviews)

  • Benefits, Free cable/internet/phone (all the channels) - that's an immediate (in 318 reviews)


Cons
  • It is very apparent why Comcast is consistently in the bottom of customer service (in 130 reviews)

  • The nature of the business makes it hard for work-life balance to be created (in 39 reviews)

More Highlights

557 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Great company that has brand recognition and a product that sells!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Account Executive I  in  Miami, FL
    Former Employee - Business Account Executive I in Miami, FL

    Pros

    Fortune 50 company, uncapped commissions when working Business to Business sales. The product has a clear advantage in internet speed and other features as unlimited long distance in US/Canada/Puerto Rico to go along with Cable TV offerings for businesses. Comcast is investing a lot of money and resources to expanding their network. You are given the tools and support to succeed.

    Cons

    Inclement weather can be demanding as well as the high level of activity needed to succeed. I witnessed a lack of ethics and integrity from colleagues in the sales field, as well as unethical behavior by the Inside Sales team located in Horshem, PA. Sometimes you felt, that all that the company cared about was adding more subscribers or customers at whatever the cost.

    Advice to ManagementAdvice

    Provide mentors to new employees and or current ones....felt there was a leadership void. At one point there was some micro-managing taking place which is never a good thing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Great Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advanced Technician II  in  Livermore, CA
    Former Employee - Advanced Technician II in Livermore, CA

    Pros

    Excellent benefits, opportunities for growth or career change.

    Cons

    Stats that must be met in call centers. Only allowed 10 minutes to try and resolve issues that a customer may have, sometimes with all 3 products. Agents have to be more focused on their metrics then the customer. Didn't use to be like that several years ago but now it is all about metrics and sales. Extremely stressful . California shut down all Comcast call centers.

    Recommends
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Good company to work for in the telecommunication industry

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advance Product Support
    Current Employee - Advance Product Support

    Pros

    Good pay, and great overall benefits. Work-life balance is also great with great time-off packages

    Cons

    not easy to advance in management positions

    Advice to ManagementAdvice

    Need to hire more younger employees and listen to employees ideas.

    Recommends
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  5. 2 people found this helpful  

    Lots of opportunity!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    Pros

    I was excited to take this opportunity because for the first time I felt like a company actually cared about their employees. Given the size of Comcast, I did not think this level of commitment to employee development existed however, Comcast offers great career progression and offers tuition reimbursement so that if you want to move up, you have the resources to do so. Comcast conducts an employee survey every year and really takes the feedback to heart. In the time that I have been here, I have been asked to assist on two initiatives that were a result of employee feedback. To some, this may not seem like a lot, however given the size of the organization and how easy it would be for Comcast to say they are too big to address concerns, the fact that leadership truly values employee feedback and wants to make improvements and never stops improving, that to me says a lot about the dedication of the leadership team at every level. The other nice perk are the almost free services offered to employees. My household saves about $200 per month thanks to employee services and that is a nice pay increase.

    Cons

    The total compensation package is competitive however, the base pay/starting pay can be low. Salary can be made up through career progression however, the initial hourly wage can be a bit of a shock. Benefit offerings are good however, the waiting period for benefits to start seems a bit long to me. 401k match is offered, however it is 1.5% lower at Comcast than where I worked previously.

    Advice to ManagementAdvice

    Continue to listen to the employees in the field. The field employees are invaluable and their insight and knowledge will only help Comcast to continue to improve and be the best provider of services on every level. Also consider evaluating base compensation, it seems to be low in the market, although the overall compensation is fair, base compensation is still critical to employees. Comcast is a great place to work and leadership clearly values employee feedback - I would like to see leadership do more around telling the employee stories of success and how employees make an impact every day to both internal and external customers.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Great but lacking....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator II  in  Beaverton, OR
    Current Employee - Coordinator II in Beaverton, OR

    Pros

    Hours, flexibility, growth potential, employee focused. FREE CABLE AND INTERNET. The department I work in is great environment, everyone seems to get a long and leadership is highly visible.

    Cons

    Pay is my only con... Great if you are single and still living at home OR your significant other makes enough to support you both. Pay is better than minimum wage but not enough to support a family.

    Advice to ManagementAdvice

    Keep your focus on your employees, be fair but just, and follow through on expectations.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    If management wasn't so sleazy in the south it would be great company to work for all around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Direct Sales Representative  in  West Monroe, LA
    Current Employee - Direct Sales Representative in West Monroe, LA

    Pros

    Benefits are awesome, Paid time off, and nicely matched 401k.

    Cons

    Higher ups look for ways to cut commissions and still push sales. Use to be really good paying job now its just another salary job with nothing but company benefits to show for it.

    Advice to ManagementAdvice

    Leave Commissions alone, Let the employees go out and sale knowing the more they sale the better it will be for their family.

    Doesn't Recommend
  8.  

    Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Voorhees, NJ
    Former Employee - Anonymous Employee in Voorhees, NJ

    Pros

    The HR team really cared about the employees at the facility, and took time to answer questions on payroll, benefits, or even jobs openings and advancement, which is important to me. I found the managers to be not as understanding and helpful. Co-workers were great though.

    Cons

    In order to advance with the company for the better paying office positions, it seemed as if you had to know someone on the inside to get the promotion, and it wasn't always based on experience and skills.

    Advice to ManagementAdvice

    Consider ALL the qualified applicants, not just the ones who went to your college, or live in your development, etc.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great company. Also had very good benefits (free cable an internet, health, 401k). Great atmosphere

    Cons

    Really no cons except after a while everything became very metric driven. You had limited time to assist the customer on the phone vexes there was so much you had to do in the call that you only had 10 mins really in order to meet your metrics.

  10. 1 person found this helpful  

    Seriously a great place to work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Comcast has treated me very well over the years I've been working there so far. The opportunity for advancement is definitely there for people who want to grow, and the size of the company allows for movement between business units, or even regions of the country.

    Cons

    Comcast has a very, very driven culture. Like many companies, however, this really is a product of the times and the competition for customers; in every case where a person might think "it'll slow down sooner or later", it doesn't.

    Advice to ManagementAdvice

    Comcast is the first and only company that I've ever worked for that I trusted the motives and actions of the senior-most management (CEO, CFO, etc.) implicitly. The company has done so well in the scope of my tenure, and it is a very cool place to work. Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good Company to grow a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Biggest employer in Philadelphia.
    Good products.
    Friendly coworkers

    Cons

    Compensation could be more competitive.
    Watch out for layoffs at the end of the year

    Recommends
    Positive Outlook
    No opinion of CEO

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