Comcast Spotlight Reviews

Updated May 30, 2015
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2.0
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Comcast Spotlight President Charlie Thurston
Charlie Thurston
2 Ratings

Pros
  • Free cable and excellent benefits (in 21 reviews)

  • Low turnover because of great benefits such as 4 (in 21 reviews)

Cons
  • Upper management has no idea how to treat their sales people (in 7 reviews)

  • Hard job with little to NO support (in 4 reviews)

More Pros and Cons

3 Employee Reviews

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  1. Helpful (4)

    Great product, but internal politics make it unbearable!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Local Account Executive in San Francisco, CA
    Former Employee - Local Account Executive in San Francisco, CA

    I worked at Comcast Spotlight full-time (More than a year)

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great staff! All support like Marketing, Research, Sports, Online, Creative, Account Coordinators and Sales Planners do a great job and are overworked and underpaid! Free cable is great, but health/dental benefits are more expensive then any place I've ever worked.

    Cons

    Way too many layers of middle-management, and the infrastructure support is running way to lean! Chargeback policy is ridiculous and Comcast takes the measly 6-10% of your commission if client doesn't pay within 90 days (if the Billing Dept doesn't receive payment IN THEIR HANDS on day 91, rep gets no money). Reps currently have class action lawsuit against Comcast on this (former/current California reps - see Comcast vs. Hurley for updates on this).

    Advice to Management

    Change commission structure (and change chargeback policy). Base and commission is way too low compared to other media companies. Also the Us (Management) vs. Them (Reps) mentality has got to go. Reward ALL your successful reps, otherwise it looks like you have favorites. Don't put reps on Performance Plans after not making quota for 2-months, especially if they are still bringing in a lot of revenue. It's demotivating and negative reinforcement is an old school way of thinking like "the beatings will continue until morale improves".


  2. Helpful (3)

    You'll never get back your heart or your soul

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Video Producer/Director in San Francisco, CA
    Former Employee - Video Producer/Director in San Francisco, CA

    I worked at Comcast Spotlight full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Competitive salaries and excellent benefits

    Cons

    Lack of humanity. Robotic, emotionless competitive climate across all offices. Heartless,'Company first, client last' business practices are rewarded. Sales staff is encouraged to take anything an advertising client can be coerced to pay in order to meet impossible sales figures. Management is groomed to manipulate and serve only the bottom line.

    Advice to Management

    The truth and integrity matters to many people who are also dedicated employees. When you restructure a division and encourage the targeted employees to give their last ounce of energy with a false reward at the end of the process, it makes you, the manager, the company,the human being, a deceptive liar.


  3. Helpful (6)

    The HMO of Sales -- you're not a person, you're a number

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Local Account Executive in San Francisco, CA
    Current Employee - Local Account Executive in San Francisco, CA

    I have been working at Comcast Spotlight full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits (event tickets, contests, discounts, free cable)
    Local office, Fortune 50 company
    Decent training for new reps
    Sales Assistants are great
    Good office comaraderie (not much lead stealing)

    Cons

    Unfair to commissioned sales reps--the more you succeed, the more you are punished with lower commission and higher quota.
    Keeps the hard-working rep's commission when a client pays late. Yep, the company keeps the rep's commission for themselves!
    Complaints about lack of selling time go dismissed. Honestly, so much data entry to enable them to fire you whenever while maintaining account records eats up 70% of the work time.
    HR is not there for employees, it's there for management and it is filled with lack of support and lack of personalization.
    LOTS of micro-managing.

    Advice to Management

    Hiring young, inexperienced sales reps will only take you so far. At this point, your reputation for undervaluing and underappreciating seasoned reps is preceeding you (as shown by many of the reviews here) and will continue to keep turnover rolling every 2 years and Spotlight's value low to the most talented reps. You will lose from doing this. It may take time, but you will lose market share, subscribers and top talent.



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