Comerica

www.comerica.com
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Comerica Reviews

Updated January 16, 2015
Updated January 16, 2015
22 Reviews
1.0
22 Reviews
Rating Trends

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Comerica Chairman, President, and CEO, Comerica Incorporated and Comerica Bank Ralph W. Babb Jr.
Ralph W. Babb Jr.
22 Ratings

Review Highlights

Pros
  • The department definitely embraced the concept of work/life balance (in 24 reviews)

  • Company matches your 401k, good benefits, and also able to purchase/sell PTO (in 19 reviews)


Cons
  • HIGH sales goals- Comerica needs to expand in order to reach (in 8 reviews)

  • No BDOs so deal flow is dependent on the RMs and/or senior management (in 7 reviews)

More Highlights

22 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Welcome to the 1980's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations
    Former Employee - Operations

    I worked at Comerica

    Pros

    Slow BC's, co-workers are nice

    Cons

    Management (SVP's and above), Slow BC's... not too sure how they are still in business

    Advice to ManagementAdvice

    GET A CLUE! Look at your turnover! That should tell you something... people are not happy!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    Stop Don't Do It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Banking Center Manager in Fort Worth, TX
    Current Employee - Assistant Banking Center Manager in Fort Worth, TX

    I have been working at Comerica

    Pros

    Not too many, let me see worked for 5 years and answer is ZERO

    Cons

    There are lots to list here, first and foremost reevaluate the employees and management hired by regional manager and District Manager ,didn't know anything about hiring. Also don't allow her to do training she knows less about banking. The district she has has done poorly overall because of her and her hires. Do better background checks Comerica has a person convicted of child abuse and he also had 2 Bankrupcies and was still hired (District Manager ) and then promoted him to management

    Advice to ManagementAdvice

    Customer service equals more Sales plain and simple

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    A company to be avoided

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Network Engineer in Rochester Hills, MI
    Former Employee - Network Engineer in Rochester Hills, MI

    I worked at Comerica

    Pros

    A cut about being unemployed, but only slightly

    Cons

    I have worked for banks (IT) since 1997...this is far and away the most unorganized of them all. People are promoted on a "last man standing" basis - put in enough time, establish the right alliances...and you'll eventually get to be a boss (even if it is to a department's detriment). No joke - at an IT dept. meeting once, I asked aloud "what does TCP/IP stand for?"...and no one present could answer.

    Advice to ManagementAdvice

    Honestly, the Comerica corporate culture is so backwards and corrupted...I have no advice that I believe would actually help.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Tellers are overworked and underpaid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teller/Customer Service Representative in Phoenix, AZ
    Current Employee - Teller/Customer Service Representative in Phoenix, AZ

    I have been working at Comerica part-time (more than a year)

    Pros

    Decent hours, holidays off, 401K match

    Cons

    I am hired as a part-time teller and I have been working full-time/overtime for over a year without any full-time benefits. I am working at the bank more than any of the full-time workers at my branch. Always short-staffed, being the only CSR in a busy city branch and the personal bankers and management never want to come back and help; apparently it must be degrading to be behind the teller line, even when a load of customers are waiting and two drive-thru tubes and sitting there too. Technology sucks and is way outdated. The focus is too much on sales and hitting numbers just so the upper management can get their bonus. They pressure the teller to bring in the sales and referrals when I have loads of operational stuff to do that goes unnoticed and unappreciated because I can't cold call customers since we don't have time because no one helps! For the amount of work I do, I should AT LEAST be getting full-time benefits. The bankers and management are lazy and sit around gossiping while I run the entire bank. I definitely dread going to work each morning.

    Advice to ManagementAdvice

    Learn how to help with operational tasks! Have the bankers help and have a back-up drawer opened on the teller line. Actually do some work for once!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Ancient Systems and Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI

    I worked at Comerica full-time (more than 3 years)

    Pros

    Very family friendly; easy to achieve a work life balance.

    Cons

    The company has too many managers commanding top salaries while they add NO value to the organization. Free thinking is frowned upon. Management promotes the same "pets" and do nothing to retain smart young talent. HR is a joke. They know first hand the inconsistencies in pay and treatment but do nothing to break the cycle. HR also has no concept of confidentiality.

    Advice to ManagementAdvice

    Eliminate the excessive layers of management; value education and skill; offer competitive wages

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Custody Free Trust Operations DO NOT DO IT!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Custody Free Trust Operations in Detroit, MI
    Former Employee - Custody Free Trust Operations in Detroit, MI

    I worked at Comerica full-time (more than a year)

    Pros

    Its a good paying job that has some good people. The company in general I like just not this department at all. Most of the staff are nice.

    Cons

    I do not recommend this department. No one in the department is willing to stand up and tell the truth about what goes on in this department.

    Advice to ManagementAdvice

    Get a new management team for this department. The senior Analyst is very mean and do not like many people. I just have nothing good to say. The culture sucks big time.

    Doesn't Recommend
  8.  

    IT Project managing unlike any you've ever seen elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Detroit, MI
    Former Employee - Project Manager in Detroit, MI

    I worked at Comerica full-time (more than a year)

    Pros

    The people on my teams, and the business contacts on or off my teams were friendly and great to work with.

    Cons

    Technology is behind, but they're working on bringing it closer to current.
    Project management processes include the need to know who to contact. You must find them by asking around and talk to them in person because they may not call you back.
    Mostly though, it's the direct managers.If you get one of several managers who came up through the ranks and are not people persons, they micromanage until you get transferred, or quit.

    Advice to ManagementAdvice

    Just because someone has been there for years doesn't make that person into a good manager.

    Doesn't Recommend
    Approves of CEO
  9.  

    More Worried about Sales, than customer experience. And also employees jobs.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative II in Dallas, TX
    Current Employee - Customer Service Representative II in Dallas, TX

    I have been working at Comerica part-time (more than a year)

    Pros

    Great hours, pay, and benefits.

    Cons

    Referring on every call to the same customers you talk to every week. They are now starting to hang up because it's becoming irritating to them.

    Advice to ManagementAdvice

    Stop saying it's customer service cus we are not focused on the customer ,yall are worried about Sales. Y'all losing customers daily for this. Nobody wants to be hounded everytime they call in about a credit card or ITAC.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Credit Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Specialist in Dallas, TX
    Former Employee - Credit Specialist in Dallas, TX

    I worked at Comerica full-time (more than a year)

    Pros

    Not a micro-managed position
    Great work-life balance
    Great people and very professional coworkers
    Friendly upper management

    Cons

    No career advancement
    Negative views toward promoting from within company
    Low pay for position and very high expectation
    Job title only unique to this company may not resonate with other companies
    Lack of new software applications (mainframes) and technology not for high-tech people
    Manual approaches to every daily task no simplified workflow tools

    Advice to ManagementAdvice

    Restructure each department with realistic/standard job titles. Require educational standards higher that high school diploma based on the expectations of this position (e.g. Bachelor degree). Increase the pay to reflect current job market and actually become competitive with other companies in this industry.

    Doesn't Recommend
    No opinion of CEO
  11. 1 person found this helpful  

    First company I worked for & I didn't know any better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Banking Center Manager in Dallas, TX
    Former Employee - Assistant Banking Center Manager in Dallas, TX

    I worked at Comerica full-time (more than a year)

    Pros

    They took a chance on me who had no management experience.

    Cons

    Bad middle management. Retail bank employees are completely overworked & under compensated. The training this company provides new employees is " read this booklet & do a few computer based training modules" & that is it. Technology is very behind.

    Advice to ManagementAdvice

    Branch managers are supposed to be out of the branch bringing business in. Of the 9 or 10 branch managers I worked directly under only one actually spent her day doing that. Everyone else took advantage of being outside of the branch by running personal errands & lunching with family members. Assistant managers are expected to open & close every single day (way more than 40hrs a week) & run the branch. If the branch meets all it's sales goals the branch manager gets all the credit.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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