Commerce Bancshares Reviews

Updated July 29, 2014
Updated July 29, 2014
48 Reviews

3.5
48 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Commerce Bancshares Chairman, President, and CEO David W. Kemper
David W. Kemper
35 Ratings

16 Employee Reviews Back to all reviews

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  1.  

    A Good Bank Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Marketing Manager  in  Kansas City, MO
    Former Employee - Senior Marketing Manager in Kansas City, MO

    I worked at Commerce Bancshares full-time for more than 8 years

    Pros

    Security is probably the real key to working at Commerce or, really, any bank. They don't pay a whole lot but they are fairly generous with promotions and titles. Not sure they've ever had a layoff. Very driven by admirable values and a pretty clear mission of customer service.

    Cons

    If you have even the tiniest bit of creativity in you they will find a way to kill it. It's bank and they're pretty darn conservative. No way you'll get rich working for them. Benefits are average at best.

    Advice to ManagementAdvice

    Management should look to improving the benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    My experience with Commerce Bank was unique.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Commerce Bancshares

    Pros

    The rest reason for working here is the banking and sales experience you gain.

    Cons

    The time off policies was a con.

  3.  

    It's a job and I'm thankful for it, especially in today's economy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Commerce Bancshares full-time for more than a year

    Pros

    Financially stable, well established / long history in the banking business.

    Cons

    Compensation plan is too complicated. The penalty aspect built into the plan is de-motivating.

    Not sure they can catch up to the competitors in the solutions marketplace

    Advice to ManagementAdvice

    Lagging behind in the application of technology in the marketplace. Get rid of the complicated comp plan - show you really value your employees in deed not just words.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    Decent Place to work but be prepared to check your brain at the door.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Small Business Banker  in  Kansas City, MO
    Current Employee - Small Business Banker in Kansas City, MO

    I have been working at Commerce Bancshares full-time for more than 8 years

    Pros

    Minimal expectations, low stress, stable

    Cons

    Lots of red tape, bureaucratic, meetings for the sake of meeting, no clearly defined career path, limited growth opportunities

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Just another big bank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Commerce Bancshares full-time for more than 10 years

    Pros

    Great Developing Teller Excellence class. Work with charities, raising money. If you like badgering customers with selling products and services they don't want, this job is for you.

    Cons

    Inconsistencies in running branches. Greeting customers by name is seldom done and even though it is mandatory, it is seldom enforced. Pay raises are small to none, unless you are upper management who receives bonuses and huge raises. Mandatory teller referral goals, that if not met you will receive warnings and termination, which causes tellers to cheat in reporting referrals. Staffing is a joke. Seen plenty of times 3-4 customers standing in line with only one teller window open. Managers see the long customer lines, but ignore the situation. Teller training downtown is adequate, but there are a lot of areas of banking that are not taught. Many tellers have expressed they received better training at their branch than in the teller training program.

    Advice to ManagementAdvice

    Enforce the policies in the employee handbook. Seldom hear customers greeted by name. Cell phones that are not suppose to be out on the workstation are allowed. Even with a customer standing at the teller window, tellers will check their cellphones. Give staff better wages, instead of worrying about shareholder's profit. Why should employees perform well when they feel the company does not appreciate the job they are doing? Mandatory teller referrals that causes tellers to cheat, by entering referrals into the system they did not make, in order not to lose their job. Customers who have expressed constantly they are annoyed by employees trying to sell them product and services they do not want. Customers have even threatened to close their accounts because they are tired of the selling. Staff the branches so customers are not waiting so long to be helped.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    It was OK, mgmt. was OK, pay was terrible....Retail wouldn't help me get a better job once I completed my degree.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teller  in  Kansas City, MO
    Former Employee - Teller in Kansas City, MO

    I worked at Commerce Bancshares full-time for more than a year

    Pros

    Meet some nice people...will stay in contact with them

    Cons

    terrible pay, retail mgmt. didn't help their employees move up, growth is limited when working retail, they don't want to lose their team

    Advice to ManagementAdvice

    help your employees grow.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Average

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dealer Relationship Manager
    Current Employee - Dealer Relationship Manager

    I have been working at Commerce Bancshares full-time for more than 5 years

    Pros

    Stable company to work for. friendly employees

    Cons

    Elitist attitude of upper management. Average pay.

    Advice to ManagementAdvice

    Value hard working employees more

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9.  

    Hard to promote

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Custody Disbursal  in  Kansas City, MO
    Former Employee - Custody Disbursal in Kansas City, MO

    I worked at Commerce Bancshares full-time for more than a year

    Pros

    Pay scale is nice and adequate

    Cons

    Parking is an issue and access to departments is overwhelming

    Advice to ManagementAdvice

    too many meetings for managements can cause issues in their departments because of absence

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    SALES SALES SALES

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Service Representative  in  Kansas City, MO
    Former Employee - Senior Financial Service Representative in Kansas City, MO

    I worked at Commerce Bancshares full-time for more than 3 years

    Pros

    Laid back atmosphere (depending on dept/branch)
    Competitive pay
    Community presence

    Cons

    Focused on sales more than customer service
    In slow times, expect to be making a ton of phone calls trying to get business
    Only get 1 Saturday off per month (depending on dept/branch)
    Favoritism plays a huge role in promotions/schedule preference
    Hard to move up once you reach a certain level

    Advice to ManagementAdvice

    Gear focus back to giving outstanding customer service instead of breeding sales pushers.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Very conservative culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate  in  Clayton, MO
    Current Employee - Corporate in Clayton, MO

    I have been working at Commerce Bancshares full-time for more than a year

    Pros

    Secure environment. Everyone goes home at 5. I am expected to contribute but the environment is not at all stressful.

    Cons

    No advancement opportunities. For people who are ambitious, it is highly frustrating and there is high turnover. Most people have worked at Commerce for more than ten years and newcomers have a hard time getting established.

    Advice to ManagementAdvice

    The organization is highly siloed and upper management is nearly invisible. These are things that can ony be changed from above. Increased communication would greatly improve the company.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

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