Community Health Plan of Washington Reviews

Updated July 17, 2015
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3.2
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Lance Hunsinger
9 Ratings

16 Employee Reviews

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  1. Helpful (1)

    Pro

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    - Good employee benefit package for the industry - Good work/life balance (this may depend on the team you are on)

    Cons

    - An operations based company that is resistant to change - Most senior leadership is not engaged with lower rank employees - Lack of career path, or fostering personal development of internal staff

    Advice to Management

    - Invest in employee retention by providing clear career path opportunities - Focus on continual process improvement initiatives by implementing tested methodologies


  2. Marketing Coordinator

    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Community Health Plan of Washington (More than 3 years)

    Pros

    Great benefit package and more or less positive team member experience. Very competitive to other health insurance networks and providers.

    Cons

    Frequent problems with inter-departmental communication and resolutions. Can feel a little discouraging to not have questions or problems adequately addressed.


  3. More opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Marketing in Seattle, WA
    Current Employee - Sales and Marketing in Seattle, WA

    I have been working at Community Health Plan of Washington (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    CHPW is a caring and supportive company to work for. Employment for this not-for-profit organization has given me great job satisfaction, wonderful growth opportunities and a way I can give back to the community that is under served. My manager is my mentor and business guide and does spend time helping me grow in my role.

    Cons

    They are conservative and good stewards of funds so don't expect huge salaries or big bonuses, money is spent on members and clinics where it should be spent. They may not change at the speed of light either but again they are thoughtful and are not risk takers like high tech companies. Working within highly regulated guidelines is not always easy.


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  5. Good work, mediocre compensation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    High level of flexibility and autonomy in job Lots of development opportunities Good work/life balance Worthwhile mission statement

    Cons

    Lack of clear vision/leadership at the department level Benefits/salary not always in line with market rates High level of reliance on temporary contractors to remain adequately staffed Lack of well-developed or well-documented processes High turnover means that institutional knowledge is easily lost

    Advice to Management

    The mission is worthwhile and there's a lot of reasons to want them to succeed, but often times there's a reluctance to go with the cheapest opportunities in the short term rather than what will provide the most value in the long term. This applies to both staff and technological resources. Keeping employees in-house and compensating them fairly will be a step in the right direction for not losing institutional knowledge.


  6. Helpful (1)

    Medicaid insurance is competitive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Community Health Plan of Washington as a contractor (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - The mission to help the needy. - Good benefits and balanced work/life.

    Cons

    - A large portion of management are not driven (no focused leadership) - waiting to retire. - For small organization, not nimble in execution. Slow. - At all levels, people in positions who are not competent and will not grow into role. - Compensation for many positions are not market competitive.

    Advice to Management

    Growing competition in this market will marginalize CHP if they can not show improvement, especially, when you are not highly rated. Need fresh, energetic leaders, willing to make the tough changes - get rid of non-value adding bureaucrats, incompetent staff - the mission will pull driven people to succeed, if allowed to realize change.


  7. Helpful (4)

    Great Mission, that's about all.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Community Health Plan of Washington full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The company's mission and values are wonderful and generally drive people to the company and keep them there against their better judgment. At the end of the day, however, the mission and values are merely meaningless words not even practiced within the walls of the corporate office.

    Cons

    An out-of-touch executive leadership team that is happy to quietly cash their paychecks and avoid any sort of accountability, innovation, or corporate or cultural politics. Poorly led management that has no direction from leadership and no value for low-level employees, who generally are doing the majority of the work. There's no growth opportunities or autonomy at any level.

    Advice to Management

    I've lost hope that anyone with any clout there will do anything to change the meandering leadership or the dismal employee engagement. The majority of the leadership team, directors, and mid-management need to be replaced. The lack of accountability, autonomy, and communication has left the company in complete and utter disrepair.


  8. Great Mission, Great People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Community Health Plan of Washington full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work-live balance is great with flexible hours, significant PTO, and community service benefit (40 hours per year). Opportunity to drive your own career (no national office that oversees or mandidates everything you do). Colleagues who enjoy each other as professionals and friends. Great downtown location.

    Cons

    Not having a national office means there are no mandidates or corporate policies. As a result, CHPW must invent the wheel itself. If you need more structure or don't like challenge, you won't enjoy working here.

    Advice to Management

    Communicate challenges, solicite feedback and input regarding challenges, recognize hard work, and celebrate success.


  9. Great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Controller in Sea Cliff, NY
    Current Employee - Assistant Controller in Sea Cliff, NY

    I have been working at Community Health Plan of Washington part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    -the enviroment -great co-workers -wonderful staff -office culture -training

    Cons

    the pay, promotions, benefits, policies,leadership

    Advice to Management

    Great management


  10. Helpful (3)

    Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good work/life balance and benefits. Compensation is mid-range, higher than some places, lower than others. People are nice. A good stopping place on your way to someplace else.

    Cons

    No real leadership. Decisions are made by committee to avoid individual accountability. Increased competition in the Medicaid marketplace is turning this into a serious liability.

    Advice to Management

    I would give you advice, but I don't think you are capable of change.


  11. Helpful (4)

    Worst of the worst when it comes to health plans - stay away!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are average, transportation subsidy makes it easier for staff who are not provided parking to commute to work.

    Cons

    There are no leaders amongst the executive team in this organization. All of the executives care more about their own corporate turf then about either the stated mission, or customer experience. The executives in charge of operations are particularly notorious for not wanting to address the real operational problems that exist; both have a long history with other health plans where their reputation was also reflective of their incompetence. Proof of this is in their downgraded NCQA rating which can be viewed online. The original NCQA effort was done to get it done; not to improve quality for customers. This approach to business does not work in the long term. The lack of planning for major projects like a new payroll/time keeping system and new employee benefits result in ongoing problems and glitches that could have been mitigated with appropriate project management and planning. This community-based health plan should have the most comprehensive and cost-effective option on the new Washington Health Plan exchange but they do not. Staff turnover is extraordinarily high, and for good reason. Once hired, it is pretty clear this organization is chaotic and mismanaged. Mid-level managers struggle daily under the weight of their incompetent executive leadership team. Salaries are less than average which they justify by their not-for-profit, mission-oriented corporate culture. The CEO is blind-by-design to what is going around him; he refuses to engage with anyone below his executive team who are all doing an excellent job of hiding the real operational problems in this organization.

    Advice to Management

    This organization needs a clean sweep from the CEO down through each Director. Hire leaders who have demonstrated success in changing stagnant and dying corporations.



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