Community Health Plan of Washington

  www.chpw.com
  www.chpw.com

Community Health Plan of Washington Reviews

Updated October 15, 2014
Updated October 15, 2014
23 Reviews
3.0
23 Reviews
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Lance Hunsinger
15 Ratings

11 Employee Reviews Back to all reviews

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  1.  

    Great Mission, Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Community Health Plan of Washington full-time

    Pros

    Work-live balance is great with flexible hours, significant PTO, and community service benefit (40 hours per year). Opportunity to drive your own career (no national office that oversees or mandidates everything you do). Colleagues who enjoy each other as professionals and friends. Great downtown location.

    Cons

    Not having a national office means there are no mandidates or corporate policies. As a result, CHPW must invent the wheel itself. If you need more structure or don't like challenge, you won't enjoy working here.

    Advice to ManagementAdvice

    Communicate challenges, solicite feedback and input regarding challenges, recognize hard work, and celebrate success.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Great Mission, that's about all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Community Health Plan of Washington full-time (more than an year)

    Pros

    The company's mission and values are wonderful and generally drive people to the company and keep them there against their better judgment. At the end of the day, however, the mission and values are merely meaningless words not even practiced within the walls of the corporate office.

    Cons

    An out-of-touch executive leadership team that is happy to quietly cash their paychecks and avoid any sort of accountability, innovation, or corporate or cultural politics. Poorly led management that has no direction from leadership and no value for low-level employees, who generally are doing the majority of the work. There's no growth opportunities or autonomy at any level.

    Advice to ManagementAdvice

    I've lost hope that anyone with any clout there will do anything to change the meandering leadership or the dismal employee engagement. The majority of the leadership team, directors, and mid-management need to be replaced. The lack of accountability, autonomy, and communication has left the company in complete and utter disrepair.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Controller in Sea Cliff, NY
    Current Employee - Assistant Controller in Sea Cliff, NY

    I have been working at Community Health Plan of Washington part-time (more than an year)

    Pros

    -the enviroment
    -great co-workers
    -wonderful staff
    -office culture
    -training

    Cons

    the pay, promotions, benefits, policies,leadership

    Advice to ManagementAdvice

    Great management

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time (more than 3 years)

    Pros

    Good work/life balance and benefits. Compensation is mid-range, higher than some places, lower than others. People are nice. A good stopping place on your way to someplace else.

    Cons

    No real leadership. Decisions are made by committee to avoid individual accountability. Increased competition in the Medicaid marketplace is turning this into a serious liability.

    Advice to ManagementAdvice

    I would give you advice, but I don't think you are capable of change.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Worst of the worst when it comes to health plans - stay away!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time (more than 3 years)

    Pros

    Benefits are average, transportation subsidy makes it easier for staff who are not provided parking to commute to work.

    Cons

    There are no leaders amongst the executive team in this organization. All of the executives care more about their own corporate turf then about either the stated mission, or customer experience. The executives in charge of operations are particularly notorious for not wanting to address the real operational problems that exist; both have a long history with other health plans where their reputation was also reflective of their incompetence. Proof of this is in their downgraded NCQA rating which can be viewed online. The original NCQA effort was done to get it done; not to improve quality for customers. This approach to business does not work in the long term.

    The lack of planning for major projects like a new payroll/time keeping system and new employee benefits result in ongoing problems and glitches that could have been mitigated with appropriate project management and planning.

    This community-based health plan should have the most comprehensive and cost-effective option on the new Washington Health Plan exchange but they do not.

    Staff turnover is extraordinarily high, and for good reason. Once hired, it is pretty clear this organization is chaotic and mismanaged.

    Mid-level managers struggle daily under the weight of their incompetent executive leadership team.

    Salaries are less than average which they justify by their not-for-profit, mission-oriented corporate culture.

    The CEO is blind-by-design to what is going around him; he refuses to engage with anyone below his executive team who are all doing an excellent job of hiding the real operational problems in this organization.

    Advice to ManagementAdvice

    This organization needs a clean sweep from the CEO down through each Director. Hire leaders who have demonstrated success in changing stagnant and dying corporations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    good employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Specialist in Seattle, WA
    Current Employee - Customer Service Specialist in Seattle, WA

    I have been working at Community Health Plan of Washington full-time

    Pros

    flexible time off, transportation benefit, good people to work with.

    Cons

    company slow to respond to customer service need in ref. to computer issues.

    Advice to ManagementAdvice

    address computer issues in a "real time" timeframe.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    It takes more than good benefits to retain employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Community Health Plan of Washington

    Pros

    Good benefits: Low health insurance premiums for self & family, transportation subsidy, generous PTO policy (17 days to start + 40 hrs community service), matching 401K

    Cons

    Low morale, below average pay, virtually no telecommuting allowed, high staff turn-over, ineffective senior management (especially IT & HR), constantly shifting priorities, bad reputation in the industry

    Advice to ManagementAdvice

    Pay staff what they are worth, get rid of "dead weight" around the office, continue to focus on the strategic plan (and quit changing it every year)

    Doesn't Recommend
    Disapproves of CEO
  9.  

    A good company but with blind side to Customer Service and the importance of their role

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Administrator in Seattle, WA
    Current Employee - Administrator in Seattle, WA

    I have been working at Community Health Plan of Washington

    Pros

    Decent market fair salary - reasonable HR Dept and policies - committed colleagues who give a damn about their work

    Cons

    The tuition of $5000 now has strings attached fine if you dont mind making a committment to two years after study ends.
    New CEO Lance Hunsinger - not really a downside more of an unknown quantity.
    Customer Service is still a second stringer to the rest of the company - a great need there for change to compensation and recognition.

    Advice to ManagementAdvice

    Do something quickly to improve the incentive and motivation of the customer service representatives. Work on retention of performing staff who need a better incentive program. The quarterly staff/management offsite no longer exists - This organisation needs to plan for offsite events to compensate for this.

    Recommends
    No opinion of CEO
  10.  

    To get into the health field, this is a great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service in Seattle, WA
    Current Employee - Customer Service in Seattle, WA

    I have been working at Community Health Plan of Washington

    Pros

    It is a great starting point in the health area. The tuition reimbursement is great! They do offer great benefits such as time off for community service and it does not count against your vacation time. This can be used to help out in the community or help in your child's classroom. CHP does communicate very well what their ideas and or plans are for the company. They do this by closing the company once every quarter to hold an all staff meeting. They are also very involved in the community. We have events that we sponser, March of Dimes, Breast Cancer and Asthma awareness.

    Cons

    If you are looking for career advancement you will want to look elsewhere. The only time that you are recognized is in your evaluation you get annually. There is also a huge disconnect when it comes to Customer Service and all of the other departments. Customer Service does not get the many "perks" or "credit" given to the other departments. We are only recognized by the company for one week in October, Customer Service Week.

    Advice to ManagementAdvice

    Create more opportunities for younger people to advance within the company. Start asking questions of the non exempt employees to see how they feel and any ideas they may have.

    Approves of CEO
  11.  

    It is ok, not great but ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time (more than 3 years)

    Pros

    Great benefits, good moral among customer service, ok pay(enough to allow you to live), Tuition benefit is very nice.

    Cons

    Managers are at a horrible disconnect with customer service, Customer service managers can be rude, current team lead is a bit of a joke, ridiculous rules while on the clock(For example in customer service, between down-time you are not allowed to read or you will get written up), Participating clinics are a a joke as well(i.e. seamar), claims system is good awful.

    Advice to ManagementAdvice

    Allow your customer service representatives some leway when it comes to between calls. At least allow them to read a book. Have the customer service managers attend a HR mediation to know what they can do and can not do. Have provider relations put the clinics in place.

    Recommends
    Neutral Outlook
    Approves of CEO

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