Community Health Plan of Washington

  www.chpw.com
  www.chpw.com

Community Health Plan of Washington Reviews

Updated November 17, 2014
Updated November 17, 2014
23 Reviews
2.9
23 Reviews
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Lance Hunsinger
15 Ratings

6 Employee Reviews Back to all reviews

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  1.  

    Great place to gain experience - long term stability probably an issue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in Seattle, WA
    Former Employee - N/A in Seattle, WA

    I worked at Community Health Plan of Washington full-time (more than 8 years)

    Pros

    "CHPW" as it's affectionately referred to, has an excellent mission. To provide affordable health coverage to the under-privileged and under-served. It does feel good to know that you're working towards helping others who have minimal means to help themselves.

    In addition, due to the high turn over, it provides internal employees with opportunities (due to frequent job openings) to move around the company and gain experience with multiple aspects of the health insurance business.

    If you get a great manager, it can be a great place to work.

    Their benefits are VERY VERY good (or at least they were 3 years ago). Health insurance is dirt cheap, and a good amount of vacation time is given, which expands by a day a year (up to a particular max).

    Cons

    Unfortunately, the "mission" and job openings are pretty much the only part of working for CHPW that would provide you with satisfaction in your day to day workings.

    As mentioned in the "Pros" section, this company has a HIGH turn over rate. No... I don't mean high... I mean HIGH. At one point, over a period of years, I had actually worked for 6 different managers in the first department I worked in. Later, after moving to another department, in the few years I worked there, I worked for at LEAST 7 different managers. This is due to upper management constantly changing their methods of achieving their goals. "Oh, this didn't work... let's try something else", which usually turns into hiring another or different manager.

    Additionally, both the employees and management know and acknowledge that this is a 1 star plan (in comparison to their competitors). This means that if you've been there long enough, your backside is probably raw from scraping the bottom of the barrel for so long. Every other month (when I worked there), there would be meetings about what the business was doing to improve their insurance ratings. Many of these suggestions were actually quite good, but the long term commitment from top level management just isn't there. As soon as they realized that their "new way" of doing things interferes with existing broken processes, they quietly begin ignoring their previous mandates, and drift right back to the "old way" of doing things.

    Lastly, executive and "C" level management treats this business as their retirement swan song. They are hanging out until it's time to retire, with very little interest in keeping the business more than "just afloat" long term. Many new people in the executive staff seem to have great ideas to begin with, but all seem to fall victim to the same fate of not fighting against the current.

    Keep in mind that I haven't worked for CHPW in over 3 years, so my personal experience with these things ended in 2011, however, I still regularly meet with employees who still work there, and little to nothing has changed since I left (no surprise there...).

    Advice to ManagementAdvice

    There are supervisors doing the jobs of managers, directors doing management work, and top level management that is seemingly completely mentally isolated from the remainder of the company.

    Additionally, independence from the "network" (Community Health Centers) should also be a top priority. CHPW was initially created by the centers, to help funnel patients into their clinics. The biggest issues with this is that the "network" isn't efficient and open enough to actually help the customers that they have creating unacceptable delays in people being seen with their providers (sometimes weeks). A LARGE expansion of their network would do more to help the customers they serve more than a new boardroom makeover with ridiculously colored chairs a couple short years after it was just built-out. In fact, this last sentence sums up a LOT of issues with CHP. They spend money on things that don't require it, and completely neglect the areas that are dragging down the business.

    Fix this, and you will fix the business.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    Great Mission, that's about all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Community Health Plan of Washington full-time (more than an year)

    Pros

    The company's mission and values are wonderful and generally drive people to the company and keep them there against their better judgment. At the end of the day, however, the mission and values are merely meaningless words not even practiced within the walls of the corporate office.

    Cons

    An out-of-touch executive leadership team that is happy to quietly cash their paychecks and avoid any sort of accountability, innovation, or corporate or cultural politics. Poorly led management that has no direction from leadership and no value for low-level employees, who generally are doing the majority of the work. There's no growth opportunities or autonomy at any level.

    Advice to ManagementAdvice

    I've lost hope that anyone with any clout there will do anything to change the meandering leadership or the dismal employee engagement. The majority of the leadership team, directors, and mid-management need to be replaced. The lack of accountability, autonomy, and communication has left the company in complete and utter disrepair.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Going downhill very fast and selling out hard working and committed employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Management in Seattle, WA
    Former Employee - Medical Management in Seattle, WA

    I worked at Community Health Plan of Washington full-time (more than 3 years)

    Pros

    It was a great company at one time. Telecommuting and transportation subsidy.

    Cons

    CHPW just sold their entire medical management team to Health Integrated. This has resulted in the previous 6% 401K match being reduced to 1% match for 67 dedicated and committed people. Prior to the transition, the employees were threatened by administration and the executive team that if they did not have a "good attitude" they would be terminated. This was a good company, now it is a very sick and unhealthy company! My advice would be to stay away from this sinking ship. This company no longer values their employees. I would suspect that within a year or so, it will be bought out/taken over by a larger "big fish" insurance company. Or the stakeholders including the clinics and board of directors, Healthcare Authority, Washington State Insurance Commissioner and NCQA will drive it out of business.

    Advice to ManagementAdvice

    If you do not treat your hard working, long term committed employees well, then there is no doubt; you will not treat your health insurance members and patients any better. Example, if I ride up the elevator with the CEO once or twice a week for nearly three years and we exchange small chit-chat each time, we have established a working relationship. I basically want good for him and the company, as I am vested in this company and given them a portion of my life on this earth. Likewise, I thought he would want the same for those in his employ. That is not the case. Management is doing some very cagey and dishonest activities.

    It really was a good company for a time.

    ....then something went wrong and they sold out their staff. Management should be ashamed of how they have treated their employees and their attempt to mislead staff into believing they have no option but to make the transition. Should anyone of these single mother employees decide they can not make the hour long extended commute to Lynnwood due to family and childcare obligations. Administration including Jane Daughenbaugh and CEO Lance has told the employees that they will not qualify for unemployment as CHPW will cite their unwillingness to transfer up north as insubordination and misconduct. Mr. Lance knows he is lying in this case and is deliberately misleading his former employees. He knows that a run on unemployment of nearly 30 - 40 people could be the very action that topples CHPW. So, he is blatantly lying to his previous hard working and committed employees. Unless, they have a significant change in management, it is only a matter of time until the great CHPW company that was.........falls.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Inconsistent Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intake in Seattle, WA
    Former Employee - Intake in Seattle, WA

    I worked at Community Health Plan of Washington full-time (more than 3 years)

    Pros

    CHPW provides a vital service to the community. There are so many people here who care about the mission and values, but, as in many places, the lower on the food chain the less your opinions and ideas count.

    Cons

    With the exception of a few token (not saying undeserved) hires, management is pretty "homogenous." Very uneven treatment of non-management employees. Large talent drain in the past 24 months, and the bad stuff definitely rolls downhill here. Shame.

    Advice to ManagementAdvice

    REALLY follow through on your values statement and make *everyone* count. You have plenty of smart, passionate, and dedicated people on the front lines who are vastly underutilized and even discounted. Also, this is a company that serves a large racial minority community, yet the makeup of your workforce indicates that your principles that drive the treatment of members don't extend to employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    It takes more than good benefits to retain employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Community Health Plan of Washington

    Pros

    Good benefits: Low health insurance premiums for self & family, transportation subsidy, generous PTO policy (17 days to start + 40 hrs community service), matching 401K

    Cons

    Low morale, below average pay, virtually no telecommuting allowed, high staff turn-over, ineffective senior management (especially IT & HR), constantly shifting priorities, bad reputation in the industry

    Advice to ManagementAdvice

    Pay staff what they are worth, get rid of "dead weight" around the office, continue to focus on the strategic plan (and quit changing it every year)

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Former temp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Health Plan of Washington as a contractor

    Pros

    The company hires a lot of temporary workers, so other temps are very friendly. Good location. Seems like there are good benefits for the full-timers.

    Cons

    Horrible management. Extremely disorganized company. As a temp I was constantly asked to do things that I had no way of doing (through lack of information) or was not trained to do. I was extremely worried I was giving members the wrong information and often had no way of verifying that information. One supervisor in particular has been extremely rude without ever introducing herself. Terrible morale- employees are flat out rude to each other.

    Advice to ManagementAdvice

    Supervisor etiquette lessons? Trial by fire does not work in health insurance, members are counting on us to give them accurate information.

    Doesn't Recommend

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