Community Health Plan of Washington

  www.chpw.com
  www.chpw.com
Work in HR? Unlock Free Profile

Community Health Plan of Washington Reviews

18 Reviews
2.6
18 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Lance Hunsinger
12 Ratings

4 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Going downhill very fast and selling out hard working and committed employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Management  in  Seattle, WA
    Former Employee - Medical Management in Seattle, WA

    I worked at Community Health Plan of Washington full-time for more than 3 years

    Pros

    It was a great company at one time. Telecommuting and transportation subsidy.

    Cons

    CHPW just sold their entire medical management team to Health Integrated. This has resulted in the previous 6% 401K match being reduced to 1% match for 67 dedicated and committed people. Prior to the transition, the employees were threatened by administration and the executive team that if they did not have a "good attitude" they would be terminated. This was a good company, now it is a very sick and unhealthy company! My advice would be to stay away from this sinking ship. This company no longer values their employees. I would suspect that within a year or so, it will be bought out/taken over by a larger "big fish" insurance company. Or the stakeholders including the clinics and board of directors, Healthcare Authority, Washington State Insurance Commissioner and NCQA will drive it out of business.

    Advice to ManagementAdvice

    If you do not treat your hard working, long term committed employees well, then there is no doubt; you will not treat your health insurance members and patients any better. Example, if I ride up the elevator with the CEO once or twice a week for nearly three years and we exchange small chit-chat each time, we have established a working relationship. I basically want good for him and the company, as I am vested in this company and given them a portion of my life on this earth. Likewise, I thought he would want the same for those in his employ. That is not the case. Management is doing some very cagey and dishonest activities.

    It really was a good company for a time.

    ....then something went wrong and they sold out their staff. Management should be ashamed of how they have treated their employees and their attempt to mislead staff into believing they have no option but to make the transition. Should anyone of these single mother employees decide they can not make the hour long extended commute to Lynnwood due to family and childcare obligations. Administration including Jane Daughenbaugh and CEO Lance has told the employees that they will not qualify for unemployment as CHPW will cite their unwillingness to transfer up north as insubordination and misconduct. Mr. Lance knows he is lying in this case and is deliberately misleading his former employees. He knows that a run on unemployment of nearly 30 - 40 people could be the very action that topples CHPW. So, he is blatantly lying to his previous hard working and committed employees. Unless, they have a significant change in management, it is only a matter of time until the great CHPW company that was.........falls.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Inconsistent Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intake  in  Seattle, WA
    Former Employee - Intake in Seattle, WA

    I worked at Community Health Plan of Washington full-time for more than 3 years

    Pros

    CHPW provides a vital service to the community. There are so many people here who care about the mission and values, but, as in many places, the lower on the food chain the less your opinions and ideas count.

    Cons

    With the exception of a few token (not saying undeserved) hires, management is pretty "homogenous." Very uneven treatment of non-management employees. Large talent drain in the past 24 months, and the bad stuff definitely rolls downhill here. Shame.

    Advice to ManagementAdvice

    REALLY follow through on your values statement and make *everyone* count. You have plenty of smart, passionate, and dedicated people on the front lines who are vastly underutilized and even discounted. Also, this is a company that serves a large racial minority community, yet the makeup of your workforce indicates that your principles that drive the treatment of members don't extend to employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    It takes more than good benefits to retain employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Community Health Plan of Washington

    Pros

    Good benefits: Low health insurance premiums for self & family, transportation subsidy, generous PTO policy (17 days to start + 40 hrs community service), matching 401K

    Cons

    Low morale, below average pay, virtually no telecommuting allowed, high staff turn-over, ineffective senior management (especially IT & HR), constantly shifting priorities, bad reputation in the industry

    Advice to ManagementAdvice

    Pay staff what they are worth, get rid of "dead weight" around the office, continue to focus on the strategic plan (and quit changing it every year)

    Doesn't Recommend
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Former temp

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Health Plan of Washington as a contractor

    Pros

    The company hires a lot of temporary workers, so other temps are very friendly. Good location. Seems like there are good benefits for the full-timers.

    Cons

    Horrible management. Extremely disorganized company. As a temp I was constantly asked to do things that I had no way of doing (through lack of information) or was not trained to do. I was extremely worried I was giving members the wrong information and often had no way of verifying that information. One supervisor in particular has been extremely rude without ever introducing herself. Terrible morale- employees are flat out rude to each other.

    Advice to ManagementAdvice

    Supervisor etiquette lessons? Trial by fire does not work in health insurance, members are counting on us to give them accurate information.

    Doesn't Recommend

Worked for Community Health Plan of Washington? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.