Community Health Plan of Washington

  www.chpw.com
  www.chpw.com
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Community Health Plan of Washington Reviews

Updated September 10, 2014
Updated September 10, 2014
20 Reviews
2.9
20 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Lance Hunsinger
13 Ratings

7 Employee Reviews Back to all reviews

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  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Controller  in  Sea Cliff, NY
    Current Employee - Assistant Controller in Sea Cliff, NY

    I have been working at Community Health Plan of Washington part-time for more than a year

    Pros

    -the enviroment
    -great co-workers
    -wonderful staff
    -office culture
    -training

    Cons

    the pay, promotions, benefits, policies,leadership

    Advice to ManagementAdvice

    Great management

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Meh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time for more than 3 years

    Pros

    Good work/life balance and benefits. Compensation is mid-range, higher than some places, lower than others. People are nice. A good stopping place on your way to someplace else.

    Cons

    No real leadership. Decisions are made by committee to avoid individual accountability. Increased competition in the Medicaid marketplace is turning this into a serious liability.

    Advice to ManagementAdvice

    I would give you advice, but I don't think you are capable of change.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  3.  

    Ideas are here but not implemented

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Specialist  in  Seattle, WA
    Former Employee - Customer Service Specialist in Seattle, WA

    I worked at Community Health Plan of Washington full-time for more than 5 years

    Pros

    Great people to work with,health benefits are average. Tuition reimbursement for employees a descent benefit. Transportation benefit an added plus for employees.Current CEO a great addition to the company.

    Cons

    Customer Service department is not appreciated fully for what they are required to endure on a daily basis. The pay is on the low end fo experienced c.s. HR not always sure about certain benefit applications. Antiquated phone system.Understaffed IT dept. HIGH Turnover should speak volumes about the company. CEO's ideas do not trickle down to customer service in any meaningful way.

    Advice to ManagementAdvice

    Update phone system to the 21st century requirements, Add qualified IT staff, EDUCATE HR re:EMPLOYEE BENEFITS, Demonstrate to the Customer Service Department that you truly appreciate their efforts by implementing meaningful updates. Stop telling the c.s. dept. how hard their job is and help seek solutions to improve morale and ways of conducting business

    Neutral Outlook
    Approves of CEO
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  5.  

    To get into the health field, this is a great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Customer Service  in  Seattle, WA
    Current Employee - Customer Service in Seattle, WA

    I have been working at Community Health Plan of Washington

    Pros

    It is a great starting point in the health area. The tuition reimbursement is great! They do offer great benefits such as time off for community service and it does not count against your vacation time. This can be used to help out in the community or help in your child's classroom. CHP does communicate very well what their ideas and or plans are for the company. They do this by closing the company once every quarter to hold an all staff meeting. They are also very involved in the community. We have events that we sponser, March of Dimes, Breast Cancer and Asthma awareness.

    Cons

    If you are looking for career advancement you will want to look elsewhere. The only time that you are recognized is in your evaluation you get annually. There is also a huge disconnect when it comes to Customer Service and all of the other departments. Customer Service does not get the many "perks" or "credit" given to the other departments. We are only recognized by the company for one week in October, Customer Service Week.

    Advice to ManagementAdvice

    Create more opportunities for younger people to advance within the company. Start asking questions of the non exempt employees to see how they feel and any ideas they may have.

    Approves of CEO
  6.  

    Receptionist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Community Health Plan of Washington

    Pros

    The company has good benefits, transportation assistance and decent pay but not desireble

    Cons

    There is high staff turn-over and it is an extremely disorganized company

    Advice to ManagementAdvice

    Eliminate the dysfunction across the board and work on retention of performing staff who need a better incentive program.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    It is ok, not great but ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington full-time for more than 3 years

    Pros

    Great benefits, good moral among customer service, ok pay(enough to allow you to live), Tuition benefit is very nice.

    Cons

    Managers are at a horrible disconnect with customer service, Customer service managers can be rude, current team lead is a bit of a joke, ridiculous rules while on the clock(For example in customer service, between down-time you are not allowed to read or you will get written up), Participating clinics are a a joke as well(i.e. seamar), claims system is good awful.

    Advice to ManagementAdvice

    Allow your customer service representatives some leway when it comes to between calls. At least allow them to read a book. Have the customer service managers attend a HR mediation to know what they can do and can not do. Have provider relations put the clinics in place.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    it is fine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Community Health Plan of Washington

    Pros

    The incentive pay is a good bonus.

    Cons

    The claims system difficulites are embarassing.

    No opinion of CEO

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