Community Health Plan of Washington

  www.chpw.com
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Community Health Plan of Washington Reviews

Updated Jan 30, 2014

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All Employees Current Employees Only

2.6 16 reviews

55% Approve of the CEO

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Lance Hunsinger

(11 ratings)

38% of employees recommend this company to a friend
6 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Meh

    Anonymous Employee (Current Employee)

    ProsGood work/life balance and benefits. Compensation is mid-range, higher than some places, lower than others. People are nice. A good stopping place on your way to someplace else.

    ConsNo real leadership. Decisions are made by committee to avoid individual accountability. Increased competition in the Medicaid marketplace is turning this into a serious liability.

    Advice to Senior ManagementI would give you advice, but I don't think you are capable of change.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Ideas are here but not implemented

    Customer Service Specialist (Former Employee) Seattle, WA

    ProsGreat people to work with,health benefits are average. Tuition reimbursement for employees a descent benefit. Transportation benefit an added plus for employees.Current CEO a great addition to the company.

    ConsCustomer Service department is not appreciated fully for what they are required to endure on a daily basis. The pay is on the low end fo experienced c.s. HR not always sure about certain benefit applications. Antiquated phone system.Understaffed IT dept. HIGH Turnover should speak volumes about the company. CEO's ideas do not trickle down to customer service in any meaningful way.

    Advice to Senior ManagementUpdate phone system to the 21st century requirements, Add qualified IT staff, EDUCATE HR re:EMPLOYEE BENEFITS, Demonstrate to the Customer Service Department that you truly appreciate their efforts by implementing meaningful updates. Stop telling the c.s. dept. how hard their job is and help seek solutions to improve morale and ways of conducting business

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    To get into the health field, this is a great company!

    Customer Service (Current Employee) Seattle, WA

    ProsIt is a great starting point in the health area. The tuition reimbursement is great! They do offer great benefits such as time off for community service and it does not count against your vacation time. This can be used to help out in the community or help in your child's classroom. CHP does communicate very well what their ideas and or plans are for the company. They do this by closing the company once every quarter to hold an all staff meeting. They are also very involved in the community. We have events that we sponser, March of Dimes, Breast Cancer and Asthma awareness.

    ConsIf you are looking for career advancement you will want to look elsewhere. The only time that you are recognized is in your evaluation you get annually. There is also a huge disconnect when it comes to Customer Service and all of the other departments. Customer Service does not get the many "perks" or "credit" given to the other departments. We are only recognized by the company for one week in October, Customer Service Week.

    Advice to Senior ManagementCreate more opportunities for younger people to advance within the company. Start asking questions of the non exempt employees to see how they feel and any ideas they may have.

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Receptionist

    Anonymous Employee (Former Employee)

    ProsThe company has good benefits, transportation assistance and decent pay but not desireble

    ConsThere is high staff turn-over and it is an extremely disorganized company

    Advice to Senior ManagementEliminate the dysfunction across the board and work on retention of performing staff who need a better incentive program.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    It is ok, not great but ok

    Anonymous Employee (Current Employee)

    ProsGreat benefits, good moral among customer service, ok pay(enough to allow you to live), Tuition benefit is very nice.

    ConsManagers are at a horrible disconnect with customer service, Customer service managers can be rude, current team lead is a bit of a joke, ridiculous rules while on the clock(For example in customer service, between down-time you are not allowed to read or you will get written up), Participating clinics are a a joke as well(i.e. seamar), claims system is good awful.

    Advice to Senior ManagementAllow your customer service representatives some leway when it comes to between calls. At least allow them to read a book. Have the customer service managers attend a HR mediation to know what they can do and can not do. Have provider relations put the clinics in place.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    it is fine.

    Anonymous Employee (Current Employee)

    ProsThe incentive pay is a good bonus.

    ConsThe claims system difficulites are embarassing.

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