Community Health Systems
2.6 of 5 143 reviews
www.chs.net Franklin, TN 5000+ Employees

Community Health Systems Reviews

Updated Jul 1, 2014

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2.6 143 reviews

                             

45% Approve of the CEO

Community Health Systems Chairman, President and CEO Wayne T. Smith

Wayne T. Smith

(78 ratings)

35% of employees recommend this company to a friend
37 Employee Reviews Back to all reviews
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    3 people found this helpful  

    Absolutely pitiful Mgmt. and lack of any kind of organization or clear direction

    IT Engineer (Former Employee)
    Franklin, TN

    ProsReally smart, hardworking engineers that really want to do their best and architect and engineer the best systems. Each team member has each other’s back and there is a great camaraderie amongst the team

    ConsWow, where do I start. I guess at the top where it’s a good ole boys club high above Franklin overlooking I65 racking in millions hand over fist with private jets, box suites at the Churchill Downs, board meetings in the Caribbean, but are absolutely clueless how a modern day company especially IT should run while good hard working IT staff get stiffed with mediocre salary, zero to little training and an office that still looks and feel like it’s from the 80’s. The CIO runs IT like he did 15 years ago when CHS was small. They have grown so fast though and are very large now but the CIO can’t grasp that and still runs it like a “small shop”. Clueless to cutting edge technology, systems or processes. He wants to be a “big boy” company, but yet still manage the day to day operations and be big brother to all the pawns. No clear direction from the CIO down to lower management so nothing ever gets accomplished. Every few months there is a new Priority 1 project that pushes off the table everything else you were working on, wasting hundreds of thousands and even millions of dollars, resources and time. Lack of communication from the top down and amongst different departments. Wasteful, wasteful spending of funds/time on unorganized, last minute and unplanned projects and tasks. Very frustrating for an IT employee to try to get a grasp or be allowed to proactively implement current technologies for future projects/systems due to budgets. Projects, new developments, processes have little or no input from engineers who in the end will design or support the system. CHS is living in the past and always will until the executive team gets replaced with newer, younger blood who can see the over big picture how IT actually runs a business. Lower/middle mgmt. is scared to push back on new projects when their plate is already full, overflowing and falling on the ground. Lower/middle mgmt. are YES men who will not speak up and communicate back to upper mgmt. that there is just no available resources for the new project(s) coming down the pipe. It’s just a viscous cycle hence why nothing ever gets completed in its entirety, or on time or completed correctly and will have to spend more money, resources, time to go back and re-engineer it all over again with it breaks or is not working up to par.

    Advice to Senior ManagementStop trying to be an Downtown NY or East Coast stuffy office environment within IT. In other words. Lay off the tie/dress code outside the Corp office and let people (IT) be casual and have a better outlook. Senior mgmt. really needs to look at other large companies and come to grips with the current times and allow flexible work schedule/remote. Sorry to tell you senior mgmt., but there are much much bigger and better companies who get this, allow their folks to work from home and work still gets done and doesn’t stop business productivity! Back to what I said about the CIO is an behind the times , old and set in his ways of the 90’s. He does not want to accept change or a new method or getting work accomplished. C-level needs to have trust in your skilled employees who you hired and let them be part of the decision making process on new projects and technologies.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    typical corporate against employees

    Human Resources Manager (Former Employee)
    Jefferson City, TN

    Prosgreat care in individual facilities but that is all

    ConsJefferson City, TN
    Colin McRae CEO and Carol Wolfenbarger CNO are 2 of the worst senior leaders i have ever seen. Colin if full of himself and hiding anything negative from Corporate so that he looks good, does not care about the employees at all, just typical fake to your face, the things i heard him say behind closed doors. Carol lets on like she cares and pretends to be really nice but cross her or don't go along with what she wants then she will get rid of you anyway she can, I still have email's providing proof her ways are not legal.

    Advice to Senior Managementactually listen when managers give you proof and feedback on your senior leaders

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Prepare for outsourcing and lay offs

    Clinical Supervisor (Former Employee)
    Franklin, TN

    ProsBenefit package is very good, affordable for a family. Large company. Compensation is decent on hire, but don't expect raises. Great place to work if you're a trained monkey.

    ConsVery little planning goes into any change in procedure or process, resulting in disaster most often. IT server space is inadequate for the number of users accessing the system at the month's end and the company sees this as "normal". Constant threats of lay-offs every time the census drops. Any job functions requiring thought process are outsourced. No job advancement opportunities. Expect to work on personal time. "doing more with less".

    Advice to Senior ManagementConsider the implications of changes at a local/clinical level prior to making changes. Value employees. "E-Cards" do not properly celebrate events such as nurse's week, therapy month, etc.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Lots of Opportunities

    Anonymous Employee (Current Employee)

    ProsThis corporation has recently purchased many Community hospitals to add to the collection. There is room for growth depending upon which region are assigned to. Compensation aligns with Fair Market value.

    ConsDisorganized, too many cooks in the kitchen. The Tennessee office will be running the facilities operations. Budgetary goals are pretty rigorous.

    Advice to Senior ManagementHire experienced Senior leaders then allow them to lead through transformational models; utilizing them for their expertise.

    No, I would not recommend this company to a friend

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    8 people found this helpful  

    Most noteworthy work experience in my career.

    Director (Former Employee)
    Franklin, TN

    ProsI learned more about navigating politics and building relationships than I ever expected to need to know. There are a lot of strong, articulate, intelligent and visionary people at this organization, they are just not permitted to use their strengths.

    ConsVery large and complex company trying to do business the same way they did when they had 1/4 the hospitals. Poor processes. Poor execution. Company does not invest in employees. Company doesn't value staff. A lot of time and money is wasted because decisions aren't made until the last minute and then systems are deployed with bandaids and the expectation that someone will go back and fix it or complete it later but there never is a later because everyone is moving on the next project. For a complex organization, they continue to partner with small and unsophisticated vendors that lack the ability to deploy a product out of the box. Lots of 'yes' men. Lots of pontificating. Good people that are not rewarded. Under performers continue to survive by flying under the radar and continue to advance because they find someone else to throw under the bus. Silos are solid and difficult to navigate. Lack of vision. Expectations and workload is not only unreasonable but demonstrates how out of touch leadership is. Good people are overworked and working at a level below their paid grade. Under performers coast. Narcissistic behavior is rampant. Turnover is very high - up to 30% in some areas. Lack of transparency regarding next steps or decision making is disturbing. If business model changed and was more progressive, they could be more effective with less staff but no one with decision making power is interested in a change of that magnitude. Goals that impact bonuses are discussed in April, distributed in June and expected to be met by December. Huge disparity with annual increases between teams/SVPs.

    Advice to Senior ManagementLeave. Clean house. Re-evaluate who you want to be in 1 - 2 - 5 - 10 years and then create a published strategic outline of how we need to get there. Stop rewarding under performers, passive aggressive behavior and chaos creators with continued employment. Change how you do business. This is a company that has the potential and footprint to be the best healthcare employer in the world. In order to do that, you have to invest in your team. Provide clear direction to your team and then get out of the way and let them do what you hired them to do. Do away with some of the high level perks (planes, etc.) and low level perks (2-5-10 year pins that everyone throws away), and eliminate the Christmas parties and replace with industry training opportunities and leadership development. There is no internal leadership development. Stop focusing on where the art work goes and who sits where and focus on what you need to do to make this company a company people don't want to leave because they feel valued and a part of something bigger than themselves. Get rid of the guy that humiliates his team and treats them like they are idiots. Take time to look at how your competitors are doing business and being successful and model some of those behaviors. Then think back to when those ideas were pitched to you and you refused to go down that path. Lead the way. You had the idea first...you just didn't listen.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 people found this helpful  

    Horrible place unless you are in a clique!!!!

    Clerical (Former Employee)
    Morristown, TN

    ProsAbsolutely no pros for this company.

    ConsSuch a horrible place to work for! I was there for many years, and was unable to advance any further at Lakeway Regional, a hospital owned by CHS. I was even promised a new position and further training. This was a lie along with many others that were told to me. Even with me attending school, they tried every way possible to make sure I could not further my career. However, if you are in their cliques or one of their best friends everything goes for you. The last mgr I worked under allowed and still allows an employee to come in 45mins-1hr late. The mgr even let this employee write his/her time down for over a yr. And yes this employee would fudge on her time, but when she was reported to HR nothing was done about the issue. My advice run while you can! They do not care about their hard working and honest employees. But if you are lazy, full of drama, and useless you will fit right in. I suggest the CEO of CHS go undercover at this particular location, he would really learn some things.

    Advice to Senior ManagementListen to your employees and what they have to say. Also do not bring your personal relationships with your employees to work with you. Remember there is a difference between your personal and professional life at work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    5 people found this helpful  

    A fast paced environment, with little to no job recognition.

    Respiratory Therapist (Current Employee)
    Bowling Green, KY

    ProsAre given plenty of opportunities to work on your own without being micro-managed.

    ConsNo chance for advancement, pay is not competitive with other hospitals.

    Advice to Senior ManagementPay more attention to your employees. You have several in my department that are considered full time, are given full time benefits, yet rarely work full time hours. There are many, many instances of preferential treatment, etc.

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    Started out as great place to work, after 3 + years ended up feeling like concentration camp.

    Anonymous Employee (Former Employee)

    ProsIt is better than being unemployed.

    ConsEasier for efforts to be recognized by smaller organization.

    Advice to Senior ManagementDoesn't matter, they only care about what they can tell the bean counters.

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    5 people found this helpful  

    I have been disappointed since CHS took over our hospital.

    Xxx (Current Employee)
    Penn, PA

    ProsThere are many good people who really care about their jobs and doing them well. Compliance, rules and regulations are followed completely.

    ConsThey remove good systems that are working well to put in old backward systems which make it much harder to work efficiently. All communication is one way from Corporate down. They do not care to here from the front lines what is really going on because they do not intend to change.

    Advice to Senior ManagementCome out of the corporate office building and listen to people in the hospitals. Employees should not be afraid to say what is actually going on and upper management should actually want to hear the truth,

    No, I would not recommend this company to a friend

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    6 people found this helpful  

    Culture of Backstabbing and Crybabies

    Anonymous Employee (Current Employee)

    Prosfriendly receptionist...
    difficult to get fired once you're in.
    spending half your salary on the dress code.
    $25 gift card at christmas while ceo makes $20 million for a company
    ability to get more and responsibilities without a salary increase
    being told there is no money in the budget while management rakes in millions

    Cayman-Island based Community Insurance Group (CIG) established so company can buy assets and then lease them to the hospitals so they won't have to pay sales tax.

    ConsNo internal growth
    New position = no new salary
    Constantly looking over your shoulder, everyone tries to report and backstab everyone "throw you under the bus"
    Overpaid, arrogant, i'm-better-than-you management
    no lunch room or common area.

    Advice to Senior Managementrelax the dress code. when accepting a new position PAY THE EMPLOYEE, there's money there considering how overpaid you guys are.

    develop a corporate culture which doesnt involve constant backstabbing

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Community Health Systems reviews and ratings — including employee satisfaction and approval rating for Community Health Systems CEO Wayne T. Smith. All 37 reviews posted anonymously by Community Health Systems employees.