Compassion International Reviews

Updated July 29, 2015
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4.0
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Jimmy Mellado
5 Ratings

Pros
  • Releasing Children from poverty is a good cause for which I enjoyed contributing to the growth of the organization (in 7 reviews)

  • Great mission and purpose to aspire to (in 3 reviews)

Cons
  • The organization is management heavy with many managers only having one - three direct reports and Directors with on average 5 - 20 reports (in 3 reviews)

  • They don't like to hear bad news (in 2 reviews)

More Pros and Cons

18 Employee Reviews

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  1. Helpful (4)

    Great Organization and Impact, Trying to Hard to look like the Big Business in the Corporate Office

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Focus and Programmatic Impact, Commitment to National Leadership and Organizational Development, Committed to Christ and the Church, Top Quality Employees in all Countries, Flexible Working Conditions. I love the work of Compassion International and just sponsored another child. The impact of their work is unparalleled and well worth the investment.

    Cons

    Can be fascinated with the "Big Business/Corporate" way of doing things and image, and can loose its ministry values in a way that alienates its international staff and personal calling to ministry. It also spends millions on corporate consulting and growing the home office while field offices are forced to grow without appropriate budget increases. The senior leadership staff have increased their own benefit packages and perks, while laying off lower staff and restricting budget growth in the field. The gap between front line workers and top management continues to grow, paralleling corporate business trends.

    Advice to Management

    Stop pursing the image of corporate America, make visible sacrifices in the executive offices to empower the field work, treat your staff and former staff with the respect and dignity the Bible calls for and not just tools to be leveraged and risks to be mitigated.


  2. Helpful (7)

    Effective Program, but management can be a problem.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Colorado Springs, CO
    Current Employee - Supervisor in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Compassion International full-time (More than 5 years)

    Pros

    The program is very effective at poverty alleviation, and that means a lot. Financial stewardship is taken seriously. The new President has only been there for about 18 months, and it seems like he still has a lot of plans to improve things. Growth remains strong, and the benefits are great, especially for a nonprofit organization. This makes up some for the below market salaries. How much money do you really need? The main U.S. Headquarters is in Colorado Springs, which is fantastic. There are good things about the culture, but there is a lot of petty dysfunction as well. I do really like working here, but there are some real issues. Maybe not make or break problems, but enough to to keep me busy.

    Cons

    Senior management can be so out of your and insulated from reality. A lot of senior VPs have left with the transition to a new president, but they really should get rid of a few more, especially the one in charge of GSS. He's terrible in more ways than one. The new CEO came in a made some excellent changes at the executive level and did some great reorganization. But so far, the single line authority, accountability transformation has not filtered to my level of the company. I hope it will, but a lot of these executives just don't get it. I'm optimistic that some of these problems will be resolved eventually. HR is a mess. I work with them a lot, and while some of the incompetent people have been fired, not all of them have. Recruiting is great, but the others operate in cover thy butt mode too much to be of any help. Their favorite topic is how terrible millennials are. Outside of the global program I see lots of dysfunctional and very outdated management practices. Most of the senior managers don't know how to be vulnerable or approachable enough to hear what their staff really thinks. There are a lot of people who have gotten so used to being right they can't tell when they have drifted out of their expertise. Conflict is avoided. Accountability tends to be very rare and then when it happens it will be extreme. A lot of senior people got their jobs here before Compassion started growing a lot and would probably never have gotten them now. Meh. Real talk: I don't know if I would recommend this place to millennials. Or to liberal people. It is pretty stuck in the mud conservative most of the time.

    Advice to Management

    Seriously. Saying hi in the bathroom doesn't count as getting to know people. You don't have that many second level reports, you should really talk to me sometime If no one ever complains to you about anything then you are part of the problem and people don't feel they can trust you to fix it.


  3. Helpful (5)

    We will get through this tumultuous season

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Compassion International full-time (More than 5 years)

    Pros

    *Excellent mission - We know our work is bringing real and lasting change in the lives of children in poverty. This is something that not all NGO's can say and is a huge achievement. *I currently work for hands down the best supervisor I have ever had. Above her there are other great people who regularly model courageous leadership that fights for the people under them and humbly rewards great work. They seek to know each face that works below them and truly have an open door policy. *Jimmy Mellado has shown himself to be a CEO with a good head on his shoulders (with an MBA from Harvard) and a soft heart for people, especially children in developing countries.I have never seen someone who is so business smart that is simultaneously so caring and compassionate. His leadership is exactly what Compassion needs to get us through the challenges ahead.

    Cons

    *I mentioned that I work in a department with excellent leadership. Regrettably, I know that this is not the case throughout the organization. I do not foresee myself really advancing or switching departments because of this problem in culture and management I see in other work areas. *Compassion has seen marked growth over the last 10 years. Regrettably, the organizational structure and technological systems have not grown with the numbers. Our CRM system was developed in the early 1990's and is incredibly outdated for what we need it to do. We desperately need an overhaul and I am concerned that the current system updates should have happened 10 years ago and continue to progress slowly. We simply cannot handle the kind of growth that our leadership is pushing unless our technology is updated. *Inefficiency and overspending. Some people are overworked and have numbers given to them that are simply unattainable. Others have been at Compassion forever, and therefore keep their jobs, but hardly get anything done. Then we reward people with nice dinners, paid fun days, unnecessary conferences and travel, and promotional items. I enjoy these perks, don't get me wrong, but I feel like the spending could be reigned in for the benefit of the children we serve even while we keep valuable employees and continue to do great work.

    Advice to Management

    In the long term I know we will get through this tumultuous season. Yes, it's tough right now and we are going through some growing pains as an organization, but we will get through this. Please continue to hire great employees. Please continue to seek what is best for our beneficiaries and supporters. Please continue to model humble, approachable, courageous leadership.


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  5. Helpful (5)

    An amazing organization going through some growing pains

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology in Colorado Springs, CO
    Former Employee - Information Technology in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Compassion International full-time

    Pros

    The mission of Compassion is astounding. Their business model of partnering with the local Church to lift children out of poverty is not only inspiring, it is Biblical.

    Cons

    The organization has undergone significant growth over the last 10 years, and organizational maturity has struggled to keep up with the demands of rapid growth.

    Advice to Management

    Do not be afraid of bringing in top-tier talent to achieve on the organizational change needed to support the growing ministry. Embrace organizational maturity while not losing focus on the underlying Biblical principles that define who you are. Embrace technology, but only to the point that it serves the mission. Stay off the bleeding edge of technology. Discard anything that is not your core competency.


  6. Helpful (1)

    Great Christian mission

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Compassion International full-time (More than 3 years)

    Pros

    Good benefits and competitive pay for a Christian non-profit.

    Cons

    Lot's of change of direction from middle leadership


  7. Helpful (2)

    Working at Compassion

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Compassion International full-time (More than 5 years)

    Pros

    Great mission and purpose to aspire to

    Cons

    Lots of politics and demonstrated "Peter Principle"

    Advice to Management

    You you want to hear from new hires -- DO IT and listen


  8. Helpful (5)

    I loved working for Compassion International, the only reason I left after over 7 years is the integrity of a leader.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Program Manager in Colorado Springs, CO
    Former Employee - Program Manager in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Compassion International full-time (More than 8 years)

    Pros

    Great Mission, love this place.

    Cons

    Poor decisions lead to bad leadership.

    Advice to Management

    Don't just promote from within because you can, put people in jobs they are actually qualified for.


  9. Make an impact in poverty

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Support Specialist in Colorado Springs, CO
    Current Employee - Applications Support Specialist in Colorado Springs, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Compassion International full-time (More than 5 years)

    Pros

    A great place to work if values and purpose are important to you.

    Cons

    Pays a little less than industry standard at the higher levels.


  10. Helpful (2)

    great people and organization that are dedicated to the mission

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Colorado Springs, CO
    Current Employee - Director in Colorado Springs, CO
    Recommends
    Positive Outlook

    I have been working at Compassion International full-time (More than 3 years)

    Pros

    The mission is compelling and the quality of staff is hard to beat. The working conditions are quite good and there is ability to move around

    Cons

    The organization has silos and senior leaders, though seasoned, are out of touch on how to run a mid/large sized NGO.


  11. Helpful (1)

    Wonderful people and growth throughout company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    No opinion of CEO

    Pros

    Great Cause in eradicating poverty Global friendships and collegues Growing company Great benefits Shared knowledge Work flexibility Inspiring Innovative Integrous in how money is used in company

    Cons

    Decisions take too long to make Some decisions and direction are not strategic but reactionary Difficult for people to be hired Hesitant to make employees accountable

    Advice to Management

    Being a Christian organization, I see that mananagement doesn't make others accountable (ie. they are too nice). People who should move on from the organization are allowed to stay giving other bright and talented people who want to work at Compassion only temp jobs or no chances. Also, many employees in professional positions are worked too much. They become stressed and burn out, but don't want to leave because they want to serve the cause.



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