CompuCom
2.6 of 5 373 reviews
www.compucom.com Dallas, TX 5000+ Employees

CompuCom Reviews in Milwaukee, WI

Updated Jan 24, 2014
All Employees Current Employees Only

2.5 8 reviews

                             

25% Approve of the CEO

CompuCom President and CEO James W. Dixon

James W. Dixon

(4 ratings)

25% of employees recommend this company to a friend
2 Employee Reviews Back to all reviews
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  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
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  • Disapproves of CEO

2 people found this helpful  

Management Incompetent/Scope Creep Rampant

Field Service Technician (Former Employee)
Milwaukee, WI

I worked at CompuCom for more than 5 years

ProsCo workers seem to be the only best part of the job

ConsI spent 6 years working for CompuCom, management is bad they lie to you and you don't get paid enough for what you deal with. Was forced to take a pay 25% Pay cut
Poor management. They don't support their employees very well. You have to learn it all on your own, then they blame you if it's not done correctly. Found it hard to not to work extra hours and I never got paid for the hrs I did overtime. I found the area of coverage to work overwhelming. They don't have enough techs to cover all the work they have to do efficiently. I rather flip burgers at McDonald than going back there again. sleazy Unprofessional management

Advice to Senior ManagementDump the low end retail clients and pay the employees what they are work as professionals!

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

1 person found this helpful  

Probably a good company, just not on the US bank contract!

IT Technician (Former Employee)
Milwaukee, WI

I worked at CompuCom

ProsUS bank project
Great team members, an honest attempt at showing moral boost when things started out slowly.
Good amount of knowledge on team, and at times team members stepped up to help work heavy work load.

ConsExtreme lack of direction.
Refusal to actually hear, and I stress again: "Hear" what the technicians need to make
for a more conducive work environment. Processes are extremely hodge podged, and
everything is a complete mess! Techs are expected to clean up mess, adhere to broken
processes, and learn there way through a broken environment, in which we are mostly
in the dark about. 1.5 help, and call coordination help is almost nonexistent do in part to
not enough employees to handle techs on US bank project.

Also forced to work under hostile conditions with US bank IT employees who are
in the process of being laid off.

Advice to Senior ManagementStop for a second, and ask yourselves: Why are we struggling to keep a tight lid on this project? Why is 95% of this contract an absolute nightmare, in which there is demand for overtime, and why everyone is complaining that there jobs are being made to be 10x harder then it needs to be?

Stop micro managing, listen to your techs, and realize that the bottom line are the technicians who are actually out in the field, and dealing with end user's on this project daily. Just sitting there and developing more broken processes are not the answer. Listen, and listen well, or lose this contract.

No, I would not recommend this company to a friend

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